Infopackets Reader Larry O. writes: " Dear Dennis, I don't know what's going on but all my files on my external western digital 'My Book' are marked as ' READ ONLY '. I have tried formatting the My Book drive using File Explorer, but it tells me the ... drive is write protected. I have looked but there is no tab or switch on the USB drive to unlock or disable the write protect . I have also tried formatting the drive with Windows Disk Management but it fails. Also, if I right click the drive partition in Disk Management, the delete option is missing. I am at a complete loss. I have searched for ' ... (view more)
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Infopackets Reader Joe P. writes: " Dear Dennis, I have Windows 7 Ultimate 64bit. I am trying to install 'ON1 Photo Editor' on my machine which requires Microsoft Visual C++ 2015 Redistributable. The installer package for the ON1 Photo Editor ... includes the Microsoft Visual C++ 2015 Redistributable as part of the installation. During the installation, however, the Microsoft Visual C++ hangs during the install and does not proceed. I have let it sit for over 24 hours and nothing happens - the installation hangs and ultimately fails . I should also mention that my Windows Update is also broken ... (view more)
Officials in Europe want all phone companies to use the same technology for charging mobile devices. If the rules go ahead, it could mean Apple has to ditch its custom 'Lightning' port, and Qualcomm's 'Quick Charge' (used by Android devices). The ... European Union is running an "impact assessment study" to decide whether to push the policy and if so, whether to seek a voluntary agreement or impose rules. If it opts for the latter, manufacturers might decide it is easier to use the relevant charging port format worldwide rather than make specific handsets for Europe. (Source: independent.co.uk ) ... (view more)
The US Department of Defense (DoD) has banned military staff from using geolocation tools such as GPS-enabled fitness trackers in "operational areas." The move follows fears such data could be unintentionally public and threaten security. Earlier ... this year fitness tracker company Strava published a worldwide map showing the most popular routes for its users to run and carry out other exercise activity. The map showed routes in increasing levels of brightness depending on their popularity. Middle East Bases Unintentionally Mapped Several users then spotted several routes in countries such as ... (view more)
The next edition of the Google Android operating system for phones and tablets will include measures to help users spend less time on their mobile devices. The update also makes notifications more useful and addresses battery life problems. The ... changes come in a new version of the operating system that's officially called Android 9.0 but nicknamed Android Pie (or "Android P"), continuing a pattern of naming updates after food. It's already available for Google's own Pixel phones and will then start gradually rolling out to other models, though older handsets may not get the update. ... (view more)
Staff of a local government in Alaska have switched to typewriters after a ransomware attack crippled their computer network. Officials are currently rebuilding the system from scratch. The attack hit Matanuska-Susitna Borough, which covers the ... region just north of Anchorage. The problems began on July 24, though officials believe the malware may have been on the system for several weeks before activating. IT staff spotted the ransomware attack thanks to antivirus software , but had to start manually removing some of the more sophisticated elements. They also reset all passwords as a security ... (view more)
Google is to ban several categories of apps from its app store. They include so-called "cryptomining" apps that can suck up a resources from a device for somebody else's financial benefits. The changes come in the latest update of the Play Store ... Developer Policy. The relevant apps will no longer be available through the official Play Store, meaning that although users can still install them, they'll get much less prominence and exposure. The ban is specifically on apps that use a device's processor for mining cryptocurrencies. In very simple terms, mining involves computers racing to solve a ... (view more)
If you use Google's Chrome browser, you may have started seeing warnings that a website is not secure. Here's what it means and what's changed. What's the change? Google has changed the way it displays information about websites in the space on the ... left of the address bar at the top of the Chrome display. Originally this space was only used to indicate when a website was secure via a padlock symbol. Later on Google gave this more emphasis, adding the word "Secure" and marking both in green to stand out. Until now, the fact that a website isn't secure hasn't been explicitly stated: it's just ... (view more)
Infopackets Reader Kevin L. writes: " Dear Dennis, I have been researching the best anti ransomware software for 2018 and came across your website. I was wondering if you had any recommendations? While searching for the best anti ransomware software ... (free), many websites have their own opinion on what anti ransomware software is the best, but most require a paid subscription. What is your opinion on the best anti ransomware software for PCs? " My response: I've answered this question in depth before (in a round about way) with my guide on How to Prevent Ransomware in 2018 - 10 Steps . This ... (view more)
Google says it's suffered zero phishing attacks since it started making staff use a physical key to log in to work accounts. Of course, it's possible it's been hit with attacks it doesn't know about. The measures were taken to prevent against ... phishing attacks in which scammers try to trick victims into following a link and opening a bogus website that appears to be from a legitimate organization. The idea is that they then type in login details which the scammers can use to access their account on the real website. This can be particularly problematic with business accounts that may house ... (view more)
Microsoft says hackers have targeted at least three candidates for Congress. Security experts say the group behind the attacks has been linked to Russia's intelligence services. The revelation came at the Aspen Security Forum in a speech from Tom ... Burt, Microsoft's head of Customer Security ... (view more)
Google has been fined $5 billion USD for breaking antitrust rules. European officials ruled it had acted unfairly in the way it linked its own services with Android devices. The fine comes from the European Commission, the administrative wing of the ... European Union, whose competition rules apply in 28 countries. It says Google breached the rules through the restrictions it places on companies that want to use its Android system on phones and tablets. Although the system is technically open source, regulators say three elements of Google's set-up go too far in promoting its other products and ... (view more)
Infopackets Reader Steve J. writes: " Dear Dennis, Thanks so much for your website and all the wonderful tips you have provided us over the years. I recently upgraded my main PC to Windows 10 and with your advice I installed Classic Shell to replace ... the horrid Start menu that comes default with Windows 10. I proceeded to click the Start button after the installation finished, but for some reason my Classic Shell Start menu is blank and it's been like this for a few weeks now. I installed Classic Shell on my laptop as well and it has all its icons. What gives? " My response: Whenever I work on ... (view more)
Infopackets Reader Bob G. writes: " Dear Dennis, I am running Windows 10. Last week my system attempted to perform a major upgrade (to version 1803, April Creators Update), but the update failed and it rolled back to version 1709 (Fall Creators ... Update). Now when I try and sign into Windows 10, it says: 'Preparing Windows', then it says ' We can't sign into your account . This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any files you create or changes you make will be lost'. I then get a notification near the clock that says ' ... (view more)
Researchers say key physical infrastructure that keeps the Internet working could be underwater within 15 years. They say the effects of climate change over the next century will have an impact on the equipment sooner than later. The researchers, ... from the Universities of Oregon and Wisconsin, explored the risks to US-based infrastructure including both the cables that carry Internet data and the key 'nodes' in the network such as colocation centers. These facilities not only route Internet data, but also house the computers where many websites are physically stored. Major website often rent ... (view more)
Google is updating the Chrome browser to give it better defenses against major security threats. It comes at the price of reduced performance and a larger memory footprint. The changes are to address two security bugs labeled Meltdown and Spectre by ... researchers. They take advantage of a flaw in almost every computer processor built since 1995, which is (as of this day) 100% of all computers, tablets, smartphones, laptops - and anything else that uses a processor. The flaw is in regard to a processor feature, which is designed to speed up a computer's response time. It works by using spare ... (view more)
A German court has ruled that Facebook accounts can be inherited. It's the latest attempt to solve the problem of what happens to online data after somebody dies. The ruling came from the Federal Court of Justice, Germany's highest court, and ended ... a six-year legal process. It began with the death of a 15-year-old who died when she was hit by a train. Her parents asked Facebook to give them access to her account, meaning they could see the contents of private message exchanges. They said they wanted to find any clues as to whether the death was suicide or an accident. As well as giving the ... (view more)
Infopackets Reader Bob T. writes: " Dear Dennis, Thank you for your Windows 10 article on How to Fix: Computer Name Won't Resolve on Network (April Update) . I tried the fix and it works great - the computers on my local network can see each other. ... However, when I use OpenVPN to connect to my remote server, the server's computer name still does not resolve, whereas before it did before the Windows 10 April Creators Update. You mentioned there is an additional fix for OpenVPN with the April Creators Update in order to get the computer names to resolve. Can you please help? " My response: I am ... (view more)
Infopackets Reader Steve J. writes: " Dear Dennis, Last week two of my systems (one a PC, the other a laptop) upgraded to Windows 10 version 1803, otherwise known as the 'April Creators Update' version of Windows 10. Ever since then, I can't access ... my laptop from my PC, though my PC can see the laptop. If I try and access either one directly, Windows 10 says it can't find the computer. Also my remote desktop protocol (RDP) no longer works. Researching ' network unc path april creators update broken ' in Google reveals that this is an incredibly widespread issue. Can you please help? " My ... (view more)
Facebook is testing new tools to stop people being fooled by bogus messages. Meanwhile it's subsidiary "Whatsapp" is working on ways to stop hoaxes and other false information. The Facebook trial is for a series of tools relating to the direct ... messaging elements of the service, which includes messages through the website itself and via the dedicated "Messenger" app for mobile devices. The tools are aimed at messages which come from people or organizations the user hasn't previously communicated with, which carry a higher risk of being bogus than from genuine contacts. The ... (view more)
Researchers have warned that smart home technology could be used to aid domestic abuse. They've put together resources for people who could be threatened by abusive partners or former partners. The list comes from University College London and ... follows a New York Times article detailing some of the way domestic abusers have turned smart home tech into a tool to further their abuse. One example is a former partner taking account of a security loophole to continue to access a smart doorbell. That meant they could not only watch video of the partner leaving or returning from the house and monitor ... (view more)
Facebook removed a post with sections of the Declaration of Independence because it was "hate speech." It's not clear if the screw-up was a human error or a failure of an automated filter. The post came from Texas newspaper the Liberty County ... Vindicator, which posted the Declaration of Independence as a series of scheduled posts to mark July 4th. One of the posts was flagged and removed by Facebook while it was still in the scheduled queue, yet to go live. The newspaper received a message saying the deletion was because the post "goes against our standards on hate speech." Indians Reference ... (view more)
Infopackets Reader Shirley S. writes: " Dear Dennis, Recently my Firefox upgraded to version 61 and now when I open a new tab, I see 'Top Sites', 'Recommended by Pocket', and 'Highlights'. I find this intrusive because the Highlights section ... displays sites or web searches I've previously visited or searched for. Previously I had Firefox set to open a blank tab but no longer works. I have looked through Firefox preferences but I don't see an option for a blank tab. Can you help? " My response: I am in the same boat as you - I don't like seeing my previous activity, nor "web suggestions" ... (view more)
Infopackets Reader Allan J. writes: " Dear Dennis, I own a website that is hosted through GoDaddy.com; I signed up for a 5 year contract ($600) which covers my hosting and registrar fees. I own a smartphone, a PC, and a laptop for my work and am ... attempting to sync my email across the devices so that I can view all my messages, regardless of which device I use. I've tried setting this up myself, but my emails automatically download onto one of the three devices at random, and nothing gets synced. When I checked my computer, some emails have been downloaded throughout the day, while other ... (view more)
Google has confirmed that third parties may be able to read your Google email (Gmail) messages. The resulting controversy comes from a lack of clarity over its permission settings. The issue isn't about Google itself reading email messages. ... Previously, Google servers would scan email messages for keywords, then use targeted advertisements based on those keyboards whenever users logged into Gmail to read their emails. However, Google has dropped this policy last year and instead bases its ads on other information, such as Google web searches and YouTube viewing. The latest controversy relates ... (view more)
Samsung phone owners say they were shocked to discover photos from their phone were being sent to random contacts. An update to SMS text messaging appears to have caused the bug. One user says the entire contents of his photo gallery was sent to his ... girlfriend's phone via text message. His own phone had no record of the messages being sent and the first he heard of it was when his girlfriend asked him what was happening. Other users report similar issues, with no obvious pattern as to who received the images other than being in their contacts list. Reports suggest the problem is with the ... (view more)
Google has invested $22 million in a company that makes software for bare-bones smartphones. As part of the deal, it hopes to bring some of its key apps to the budget handsets. The investment is in an operating system named KaiOS. It's based on an ... open source system that was developed by Mozilla, the makers of the Firefox browser, before being abandoned. Originally Mozilla had hoped to make a phone for as little as $25. Cheap Handsets Get More Attractive KaiOS is specifically designed for "feature phones." That's a term with a loose definition, but generally refers to very basic ... (view more)
Infopackets Reader Gord F. writes: " Dear Dennis, I have heard from the media and some friends that I should reboot my router due to Russian malware that is infecting routers. I have done some research on the subject and the story made headlines ... back around May 29, 2018, followed by more updates to suggest that the VPNFilter Router Malware is much worse than originally thought. I have checked and mine does not seem to be on the list of affected routers. What should I do now? " My response: From what I understand, the VPNFilter Router Malware affects routers made by Cisco and Linksys, MikroTik ... (view more)
A home security camera user was shocked to receive video from another user when she used a mobile app. The manufacturers say it's a one-off incident caused by human error. According to the BBC, Louisa Lewis has used her security camera since ... December. The set-up means that when the camera's motion sensor is triggered, it makes a recording and sends an alert to her mobile phone, complete with a clip. (Source: bbc.co.uk ) However, last week she began receiving clips from another family's camera instead. After a string of alerts, she contacted the manufacturers. They later stopped the clips ... (view more)
A security firm says efforts to make the Internet truly global could make scams easier. It also says a program for registering domain names in numerous languages can be abused for scam purposes. The issue involves the Internationalized Domain Name ... (IDN) system. This builds on the original Domain Name System (DNS) that helps 'translate' a web site name (such as www.infopackets.com ) into an IP address. These numbers then identify the location of the server, which then allows communication between the server and client machines (such as a web browser) to take place. The basic Domain Name System ... (view more)
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I can help! Send me a message on the bottom left of the screen (using the Zopim Chat button), or click my picture to read more about how I can fix your computer over the Internet. Optionally you can read all about my credentials, here.