Infopackets Reader Sam G. writes: " Dear Dennis, I have an old external 1 TB hard drive I'd like to format for use with Apple Time Machine backup. The problem is that the disk is currently formatted as NTFS and is not readable with Time Machine. I ... have searched Google on how to convert a Windows disk to Mac (format to HFS+ on Windows) but can't seem to find a solution to this problem. Any help would be appreciated! " My response: I asked Sam if he would like me to connect to his machine using my remote desktop support service in order to have a closer look, and he agreed. Below I will discuss ... (view more)
Featured Articles
A bogus "Windows Update" distributed by email is, perhaps unsurprisingly, actually ransomware. It shouldn't fool most users but makes it a good time to remind less tech-savvy PC owners of the need to take necessary precautions. The unsolicited ... emails have a subject line of either "Critical Microsoft Windows Update!" or "Install Latest Microsoft Windows Update now!" Those who open the email will then see a message that says (complete with opening typo) "PLease install the latest critical update from Microsoft attached to this email." (Source: trustwave.com ) $500 Ransom Demand It seems a safe ... (view more)
Google is fixing an Android bug that let hackers remotely capture videos and images without permission. The bug could also have revealed the user's precise location, making it particularly dangerous if exploited by stalkers. Security researchers at ... Checkmarx discovered the bug in several default camera apps on a variety of Android phones, including the Google and Samsung apps. (Source: arstechnica.com ) The bug could only be exploited once malware was on the phone, but even then it still shouldn't have allowed such an attack. That's because it involved using a rogue app on the phone to access ... (view more)
A man who launched millions of separate attacks on websites has been jailed for 13 months for conspiracy to damage Internet-connected computers. Sergiy Usatyuk, who is 20, offered an attacks-for-hire service using Distributed Denial of Service ... (DDoS) tactics. A Denial Of Service attack is a crude but often effective technique that simply involves flooding a site with bogus "visits" until the web server becomes overloaded, which then causes the website to become inaccessible for ordinary users. It's roughly equivalent to tying up a company's switchboard with prank calls. The "distributed" ... (view more)
Infopackets Reader Sam G. writes: " Dear Dennis, I just purchased an unlocked Verizon Samsung Galaxy S10+ on ebay. The phone works great. I'm currently using an AT ... (view more)
Infopackets Val G. writes: " Dear Dennis, Recently my Windows 10 machine failed to update, resulting in an infinite boot loop (Startup Repair). I knew I had to reinstall Windows, but backed up the data first using Macrium Reflect. After that I tried ... to copy the data back from the disk image backup (using copy and paste), but each time Windows Explorer would crash during the file copy. I tried Robocopy to copy the data and this worked - however, I kept receiving errors such as: ' C:\Temp\Users\Default User\AppData\Local\Application Data\Application Data\Application Data\Application Data\ ... (view more)
A court says US customs officials can't examine the contents of phones and laptops at the border without reasonable suspicion of illegal activity. It said current policies violate the Fourth Amendment. The amendment prevents "unreasonable searches ... and seizures" and requires warrants based on probable cause. It's been at the centre of numerous technology-related cases as courts decide what constitutes property and searches when it comes to digital devices and information. The latest case, first brought in 2017, covers the policies of the Customs and Border Protection (CBP) agency and the ... (view more)
Google is experimenting with ways to inform Chrome users when a web site likely to be slow to load. In doing so, it wants to penalize poorly coded sites - though critics say that's not always the main reason for a delay. The idea is a form of ... "badging" that will appear in the browser. It's a sign of how potentially controversial the subject is that Google is thinking of informing users in this way rather than simply downgrading such sites so they appear lower in search rankings. The initial tests will be based around the general point of whether a site is slow to load. Later on, Google may ... (view more)
Google is to use outside help to scan apps before they go into the Google Play store. It says the move is needed to cope with the continuing increase in the number of rogue Android apps. Just two weeks ago, 21 Android apps were reported to be rogue ... ; in early September, 24 apps were found to be rogue . The new "App Defense Alliance" involves Google working with three security companies, namely: ESET, Lookout and Zimperium. They all specialize in mobile security with a particular emphasis not just on spotting individual rogue apps, but on figuring out common characteristics and clues ... (view more)
Infopackets Reader Samuel P. writes: " Dear Dennis, I have two Windows 10 Pro machines, currently running Windows 10 1903. Both machines can't install KB4522355 (released October 24, 2019). This update would bring me to OS Build 18362.449. When I go ... to PC Settings -> Update and Security, it tells me that KB4522355 is pending, and when I click 'download and install', it tries to install but then fails repeatedly. I've tried clearing my Windows Update queue per your instructions but KB4522355 won't install . Can you please help? " My response: I asked Samuel if he would like me to connect to ... (view more)
Infopackets Reader Frank G. writes: " Dear Dennis, I recently installed AVG antivirus and made the mistake of paying for the upgrade to premium, which has slowed my computer down considerably. I've since canceled my subscription and reverted back to ... AVG free (per your recommendation). I now cannot uninstall AVG Secure browser . Each time I try, it says it's removed, but it's still there. I've tried everything I can think of to remove AVG Secure Browser, but it seems I'm stuck with this steaming pile of poo. To make things worse, it automatically loads every time I reboot the machine like it's ... (view more)
Microsoft's revamped version of the Edge browser will launch on January 15, 2020. It's based on the same code as Google's Chrome and will be able to run Chrome extensions. Designed as a replacement for the much maligned Internet Explorer, Edge ... debuted with the release of Windows 10 back in July, 2015. The original version was built from scratch using Microsoft's own browser engine, which is the component that turns a web page's code into what users actually see on the screen. The new edition isn't simply an update but rather a complete rebuild. It will now use code and ... (view more)
Mozilla is reducing the likelihood Firefox users will be bothered by website notification requests. It will make browsing a lot less frustrating, but will upset some website owners. What are Website Notifications? Notifications in web browsers work ... in a similar way to notifications from apps on a mobile phone or tablet. As an example, a user of a streaming video site might agree to accept browser notifications. They could then get notifications whenever the site adds a new episode of a TV series they've previously watched on the site. On Windows 10, this notification might appear in the ... (view more)
Ask online about ways to improve the Internet connection around your home, and you'll often come across users recommending that you use a "mesh WiFi" system. So, what is mesh WiFi? Is mesh WiFi better than regular WiFi? What about mesh vs an ... extender, or mesh vs a router? How does mesh compare to Google Nest? How do you set up a mesh Wifi network? We'll answer those questions and more below. What is Mesh WiFi? Mesh WiFi is a way to combat poor wireless reception, particularly in houses with multiple floors, thick walls or an unusual shape. It's also aimed at houses and offices where ... (view more)
Infopackets Reader Gerry J. writes: " Dear Dennis, Thanks for your article on how to reset admin password on a Seagate NAS (network attached storage) - this was the only article I could find on the subject. I have a related question. I've done a ... full reset of the NAS (wiping out all data) and recreated my network shares, and now I'm ready to copy data back. In the past, I've used Windows file copy to do this, but sometimes it fails and then I have to start over again. I did research on this subject and it's my understanding robocopy is a much more reliable method and will actually resume the ... (view more)
Infopackets Reader Jerry F. writes: " Dear Dennis, I recently upgraded Kodi media player on my PC from Kodi Krypton (version 17) to Kodi Leia (version 18). It seems that this latest update is now interfering with my Xbox 360 controller. Let me ... explain. For years, I've been using a program called Xpadder with my Xbox 360 controller on my PC, which allows me to map keys (and mouse functionality) to my controller. In this case I've configured it a specific way so that I can use my controller like a mouse which allows me to use it for Windows functions, plus I can use it to control Kodi the way I ... (view more)
Google has taken yet another step to try to kill off Adobe Flash. The move will dramatically reduce the visibility of Flash content in its search results. Adobe Flash was once innovative and the primary way for delivering animated and interactive ... content online, including online-based browser games and even advertisements. Even so, many web designers seemed more interested in showing off their creativity with Flash rather than making a usable and useful site. Adobe Flash Security Bugs Severe As far back as 2010, Apple made the decision to ditch Flash entirely from its devices - a move that ... (view more)
Most people know not to open an executable file or document attached to an email unless they were expecting it. But a new example of malware means even an audio file could trigger a payload. Researchers at Blackberry Cylance Threat recently ... uncovered malicious code hidden inside WAV files. That's a computer format for audio that was common for music on PCs before MP3 became established. The attackers are using a technique called steganography, which is a way to hide a file inside another file in a way that normally cannot be detected. Steganography has previously been used in image files, and ... (view more)
Security researchers have exposed more than 20 rogue Android apps that secretly load ads as part of a scam. The rogue apps perform their advertised tasks for cyber criminals, but also drain batteries and overheat phones in the process. It's another ... embarrassment for Google as all the apps were found in the official Google Play Store, which is designed to vet apps to reduce the chances of malicious activity. Remove These Rogue Android Apps Now Researchers at ESET antivirus say they found 42 apps have been part of an orchestrated campaign running since July last year. They were able to ... (view more)
Infopackets Reader Daniel B. writes: " Dear Dennis, I wanted to pass along this message to let your readers know of a new and incredibly convincing fake Norton email renewal scam involving Norton Antivirus and Lifelock. I received two emails today ... (from two different email addresses) with a special promotion to 'upgrade' my Norton Antivirus and Lifelock with an enticing 67% discount off the retail price. The emails are incredibly convincing, unless of course you are knowledgeable enough to realize it's a scam. If you click on a link to read more or to buy the product, it will lead you to a ... (view more)
Infopackets Reader Steve T. writes: " Dear Dennis, I own a Seagate 4 Bay NAS (network attached storage) and I forgot my admin password. The admin user allows me to create and delete network shares, plus a lot of other options - which, as I recall, ... are currently missing from the NAS control panel. I've tried resetting my password from the NAS web control panel, which then takes me to the Seagate website, but this hasn't restored full admin access to my account. I don't know what to do! I need access to this part of the control panel so I can make some configuration changes. Can you help? " My ... (view more)
Facebook is set to face a $35 billion class action lawsuit over claims it used facial recognition tools without permission. The case will proceed despite Facebook's protest that no one suffered direct financial losses. The case is taking place in ... Illinois, where three individual lawsuits from 2015 were combined into a single class action case. It's based on Facebook using automated recognition on uploaded photographs. The way it works is like this: let's say that Bob uploads a photograph to Facebook, which also includes his friend Alice. After the upload is complete, Facebook scans the ... (view more)
Microsoft is working with PC makers to tackle malware that strikes before Windows is loaded into memory. It's adapting a technology currently used for the Xbox games console. The "Secured-core" initiative is designed to overcome a big limitation ... with most Windows security tools: they only work once Windows is already running. That doesn't tackle malware that targets the computer's firmware. This is software, usually called BIOS or UEFI, than runs immediately when a PC is switched on. Its main role is to check all the hardware is in place and connected, then load up the operating system such ... (view more)
Samsung has issued a security fix after revelations of a major flaw in its fingerprint sensor. It affects users who have added a silicone screen protector. The fix came after a British woman contacted a newspaper to report that not only could she ... unlock her phone with the "wrong" fingerprint, but her husband could also unlock it with his finger. That's a major problem as she was using a Galaxy S10, a high-end Samsung phone that lets users set up fingerprint recognition not only to unlock the phone, but also to login to apps and even authorize mobile payments. (Source: bbc.co.uk ) Scan ... (view more)
Infopackets Reader Samuel D. writes: " Dear Dennis, Recently my Galaxy s6 phone notified me via the Google Play store icon that an update was available for BlueMail (which I use for emails). I updated BlueMail, but the Google Play icon still has a ... badge stating that there is one update available for BlueMail. It seems that the Google Play store badge won't go away . I've tried updating the app again but there is only the option to 'launch app' and no updates. I've tried rebooting the phone and yet the Google Play store icon is still showing updates . I've searched Google for ' Google Play ... (view more)
Microsoft is adding an extra layer of security to Windows 10: it's blocking malware from tampering with Windows Defender. That's a security tool that's available commercially to businesses but is also built in to Windows 10 without extra cost. ... Tamper Protection tackles a rather cheeky tactic used by some malware creators, namely having the malware access Windows Defender and switch off key features. The idea is to reduce the likelihood of malware being detected in action. The feature has been in testing since April, 2019 and is now ready for a public rollout. Naturally Microsoft is keeping ... (view more)
Google is introducing more options to deal with the Chrome browser using too much computer memory. It's implementing less severe options for users with multiple tabs open. The way Chrome was originally designed means every open tab uses up computer ... memory (RAM). That can mount up substantially if you are accustomed to having many tabs opened when Chrome is launched, or even with Chrome is idle. In turn this will significantly slow the computer down on older systems that don't have enough RAM to begin with. Since 2015 Chrome has had a feature called "Tab Discarding" that kicks in ... (view more)
Infopackets Reader Shelby C. writes: " Dear Dennis, I am in a huge hurry to upgrade my machine to Windows 10 because there won't be any more security updates for Windows 7 in January 2020, when Windows 7 reaches its end of life. I have tried to ... upgrade using the Upgrade Assistant and Windows 10 media, but I keep getting ' SAFE_OS phase error during Replicate_OC operation ' error, whatever that means. Windows 10 simply won't install on my machine! I have looked at articles all over the Internet including one from the Windows Club and none of them work. I really need your help! Can you please ... (view more)
Malware creators are using new tactics to avoid their malicious Android apps being exposed. The scam involves hiding and even disguising apps as legitimate ones once they've been installed. Fake Apps Receive Fake Praise It's a twist on a ... well-established scam in which malware is distributed through apps that appear to perform a basic function such as reading QR codes, or turning the camera flash into a flashlight. Thanks to a host of bogus rave-reviews in the Google Play store, the only way to spot something is amiss is that the apps will ask for specific access permissions that are clearly ... (view more)
Dear Infopackets Readers, For the past 5+ years I've been writing articles about fake tech support scammers based in India. In fact, I just published an article about "Expert4Help" scam last week. Here's how the scam works: While browsing the ... Internet, you may suddenly receive a full screen "virus warning". The warnings appear even when browsing legitimate websites (Amazon.com, for example). The warnings are often accompanied by a computer-generated voice, which says that the computer is infected and that you must call "Microsoft support" to "fix" the "problem". These warnings are meant to be ... (view more)
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I can help! Send me a message on the bottom left of the screen (using the Zopim Chat button), or click my picture to read more about how I can fix your computer over the Internet. Optionally you can read all about my credentials, here.
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