Infopackets Reader Carol G. writes: " Dear Dennis, Since last week, my Windows 10 computer keeps showing a constant spinning blue circle instead of a white pointer. The spinning blue circle will appear for minutes at a time, then switch back to the ... white pointer for a brief second, then back to the spinning blue circle. Most of the time I can't click the Start button (or anything, for that matter) because the spinning blue circle won't let me click on anything. Even if the white pointer appears, if I click on something it takes 5 minutes for anything to happen. It's maddening! I've tried ... (view more)
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Infopackets Reader Tony G. writes: " Dear Dennis, Thanks for your previous article regarding RDP Wrapper , which allows me to connect to my media PC using more than one RDP (remote desktop protocol) session. This is incredibly convenient because the ... kids can be watching a movie on the media PC, I can still login to it through remote desktop without interrupting anything. The issue I'm having today is that Windows 10 recently updated to 10.0.17763.316 , and now RDP Wrapper is broken . I have gone to the RDP Wrapper website and found other users complaining of the same problem. Many forum posts ... (view more)
Adobe has warned users they could be in legal trouble if they carry on using older editions of software. But it seems to be more of a 'legal' technicality than a crackdown. The company wrote to some users of its Creative Cloud applications. That's a ... series of software and services launched in 2011 that replaced the more traditional model of buying Adobe software outright. Instead users now pay a subscription fee and can use the software (and receive updates to the latest editions) for as long as the subscription is active. Adobe recently wrote to some customers with the letter including the ... (view more)
Unwanted pre-installed software on Android devices often poses privacy and security risks according to a new study. That's because the so-called "bloatware" often by-passes Google's vetting process. One of the key selling points, or big drawbacks - ... depending on your perspective - of the Android operating system is that phone and tablet makers can customize their own devices, through the user interface and the apps that appear when a new device is first powered on. That's different from systems such as Apple, where both the hardware and software are controlled by the same company . The study ... (view more)
The Supreme Court has ruled that lower courts can hear a case claiming Apple's pricing policy for its apps breaches anti-trust laws . The claimants say Apple has a monopoly, and its mandatory commission drives up prices unfairly. The case centers on ... two main differences between apps on Apple mobile devices and those on rival systems such as Google's Android. The first is that it is virtually impossible to install an app on an iPhone or iPad from a sources other than the official iTunes App Store - something Apple cites as being important for security reasons. The second is that publishers ... (view more)
Infopackets Reader Joe P. writes: " Dear Dennis, I understand that Microsoft has started releasing the Windows 10 May 2019 update. These updates align with the twice-a-year large updates and require the computer to restart several times during the ... update process. I have had problems with Windows 10 feature updates in the past and want to block the Windows 10 May update from installing on my machine in case there are major issues being reported. What do I need to do to block the Windows 10 May update? " My response: Generally speaking I don't advise blocking any Windows Updates (even feature ... (view more)
A University of Oxford study claims any negative effects of social media on teens are likely trivial. It said other life events had a far greater effect. The study used data from extensive household surveys that ran between 2009 and 2016 which ... covered a wide range of issues. The researchers mined the survey results for responses from children who were aged 10 to 15 at the time of questioning, with more than 12,000 children covered. (Source: pnas.org ) The researchers looked at questions about how many hours the children spent communicating on social networks on school days. They compared this ... (view more)
Google is set to make it easier for users to block tracking cookies. Perhaps unsurprisingly the reported changes would also be very helpful for Google. Cookies are small files that a website saves onto a computer's hard drive via the web browser. ... When the user next returns to the site, it will check for cookies and use the information to customize the site's content or appearance. For example, if a user were to enter in their name and password on a forum website and then selected the "remember me" option, this preference would be saved using a cookie. The next time the user visits ... (view more)
A consumer group has accused Apple of significantly overstating battery life on iPhones. The group also said some manufacturer's smartphones perform much better than advertised. The claims come from "Which?," a British organization similar to ... Consumer Reports in the US. It tested a range of handsets from five leading manufacturers: Apple, HTC, Nokia, Samsung and Sony. (Source: which.co.uk ) The tests were specifically about talk time: how long the battery lasts while making voice calls. That's provoked some criticism from people who argue this is only a small part of battery life ... (view more)
More than half of the world's population now has Internet access according to newly-published estimates. The figures also suggest there are more mobile phones than people worldwide. The estimates come from the International Telecommunications Union ... (a specialized agency of the United Nations), and the World Bank. (Source: itu.int ) While most of the figures relate to subscriptions, the overall Internet use number is for individual people. The estimate has 51.2 percent of people online as of the end of 2018, with dramatic growth in Internet access in Africa helping reach this milestone. ... (view more)
A tech expert has spotted a security risk in the mobile edition of Chrome. The way the exploit works means that scammers could make the browser appear to show a fake website address. This type of exploit would be particularly useful in a phishing ... scam, where hackers could develop a bogus website (such as a major banking site) to trick people into handing over personal information or passwords to sensitive data. James Fisher noted a potential problem with what's meant to be a useful measure in mobile Chrome. As the user scrolls down the page - which is much more likely to happen on a phone ... (view more)
Microsoft has ditched Windows 10 "Sets," a feature planned as a major rethink of how Windows 10 works. In simple terms, it would have replaced traditional windows (such as File Explorer or a MS Word) with browser-like tabs. The feature was first ... revealed by Microsoft in late 2017 and later went out to some users in the Windows 10 test panel. The concept was simple: to offer an alternative to the current methods of switching between open applications such as using Alt-Tab to cycle between them, or clicking on icons in the taskbar at the bottom of the screen. Browser-Like Experience ... (view more)
Microsoft has warned that having a USB device or memory card in a computer could block a major Windows 10 update. It's a simple problem that's made far worse by a resulting error message, which is incredibly confusing. The issue is likely to do with ... the new policy that no longer requires users to 'eject' a USB device before removing it from the system . The problem is with computers trying to install the latest Windows 10 May 2019 Update. It's the first of the two major updates this year (and every year after) that introduces new features rather than simply fixing bugs. The "May 2019 update" ... (view more)
An app designed to make it easier to get on public WiFi has accidentally exposed more than two million WiFi passwords. It appears to be a case of terrible design, rather than pure malice by the app designers. The app is called "WiFi Finder - connect ... to hotspots" and is listed on the Google Play store as having more than 100,000 downloads. In theory the app is part of a project to make using WiFi on the move more convenient. It's designed to be a massive database to which users can add public WiFi networks and the relevant passwords. For example, visitors to a coffee store could add the ... (view more)
Six very opular Android apps have been exposed as scams to defraud advertisers. The scam also drained batteries and sucked up mobile data on the handsets. The six apps are AIO Flashlight, Omni Cleaner, RAM Master, Selfie Camera, Smart Cooler and ... Total Cleaner. All were in the official Google Play store but have been removed since their real purpose came to life. The revelation came after three security companies - Check Point, ESET and Method Media Intelligence - worked with news site Buzzfeed to investigate risky apps. They concentrated on apps which were widely used and required permissions ... (view more)
Hackers are now far more likely to target Microsoft Office than web browsers according to a security firm. Kaspersky Labs says the big problem is that fixing some of the most common MS Office flaws would cause serious compatibility problems. The ... figures are based on the number of users affected, rather than the sheer volume of attacks. That's arguably more informative as it doesn't treat all attacks as equally significant. Kaspersky compared the last three months of 2018 with the same period in 2016 and found a dramatic difference in just two years. Browsers and Flash Less of a Problem In the ... (view more)
A feature used in several ad blocker tools could be used to "booby trap" websites according to a security researchers. It appears to be a low but credible risk. The problem is all to do with the way many ad blockers work. In simple terms, they ... maintain a blacklist of URLs that host ads and other unwanted material. Whenever a website tries to load an ad from an URL on the list, it's blocked from doing so. Since last summer some ad blockers, including Adblock Plus, added support for a feature called "$rewrite." With this feature, the ad blocker won't just block the unwanted URL from ... (view more)
A security researcher says an Internet Explorer flaw could affect people who don't even use the outdated browser. It's a reminder of the dangers of opening unexpected email attachments. John Page has published details of the bug which affects ... version 11 of Internet Explorer (the latest) on both Windows 7, 8 and 10. The bug involves a file format called MHT. It's a format that's not used much these days but used to be common back when Internet Explorer was king. It's used to download an entire web page (including images and other media) into a single file. It's not needed today as browsers can ... (view more)
Infopackets Reader Jerry B. writes: " Dear Dennis, With Windows 7 reaching end of life in January 2020, I decided to upgrade my machine to Windows 10. Everything went fine without a hitch, except for one small issue. The Windows 10 task bar is very ... difficult to read - especially the clock and any running tasks. I have another Windows 10 machine that I use daily and I can clearly see the writing on the task bar. I have searched Google for ' windows 10 taskbar unreadable ' and 'windows 10 task bar font black' and 'windows 10 task bar text too dark', and similar searches, but I can seem to nail ... (view more)
Scammers have found a creative way to bypass spam filters, effectively tricking legitimate sites into sending the message on their behalf. It's a reminder that human skepticism is always a key part of cyber security. The new scam was spotted by Sam ... Cook of Comparitech who spotted something amiss in an email from the British Newspaper "Archive," - a perfectly legitimate organization. The scam email asked him to confirm his email address for registering an account with the site. The problem there was that Cook hadn't attempted to register. In fact, this was the first time he ever ... (view more)
Microsoft is changing a default setting in Windows 10 that means it's now OK to remove a USB device without properly "ejecting" it from the operating system. It's an acknowledgement that many users simply don't use the "eject" feature. The fact is, ... using the "Safely remove hardware and eject media" on the Windows task bar (near the clock) is the correct way to eject USB media. This method is necessary because of read and write buffers to the device are constantly active. If the buffers are not flushed before the device is properly ejected, it could mean ... (view more)
Microsoft is going back to its old policy of letting users choose what Windows updates they get and when they get them, albeit with some restrictions. It's also going to put updates through more testing before rolling them out. One of the biggest ... change (and perhaps most controversial) with Windows 10 was the abandonment of the old policy by which users could take a case-by-case approach to downloading updates . The default in Windows 10 for home users has been that everything downloads and installs automatically, though exactly when this happens varies from device to device. That's partly ... (view more)
Infopackets Reader Bill H. writes: " Dear Dennis, I was on Amazon.com and suddenly a warning message appeared, stating that my PC was infected with a virus and to call 1-866-666-1917 to fix the problem. There was no way to close the window. I called ... the number and spoke to a fellow at Smart PC Experts ( smartpcexperts.com ), who had a very thick Indian accent . They convinced me that my PC was infected with the Zeus Trojan and it needed to be fixed. I allowed them remote access to my machine and they installed some software. After that, they demanded $499 as payment for their services. I was ... (view more)
Facebook has asked some new users to provide passwords for their email accounts. It's provoked fury among critics who say it goes against basic rules of online security. Often when a user signs up for an online service they provide an email address ... as a form of identification. The service will normally check the address is genuine by sending a code or a link in an email to the address, thus proving the user does indeed "own" that address. However, some people signing up to Facebook have instead been seeing a screen that offers to confirm the email address automatically. The screen includes a ... (view more)
Microsoft will add a "tamper protection" feature to the built in antivirus tools in an upcoming Windows 10 update. It's designed to stop malware from switching off key security features in Microsoft Defender. Initially the changes will be available ... for Microsoft Defender Advanced Threat Protection, which is a subscription service for businesses. However, Microsoft appears to have revealed it will later become available to home users of Windows 10. (Source: zdnet.com ) The idea is to prevent rogue apps from disabling some of the weapons in the Microsoft Defender arsenal, in turn making it far ... (view more)
Facebook is to tell users why a particular post has appeared in their news feed. However, it won't be telling the full story. One of the most controversial elements of Facebook is its news feed algorithm, which is responsible for showing 'news' from ... friends when a user logs into Facebook. At one point, this simply consisted of everything the user's friends had posted or shared in chronological order. This arguably became impractical, as both the number of users and the range of content users could share or otherwise interact with had rocketed. The argument is that the sheer amount of content ... (view more)
Infopackets Reader Cindee T. writes: " Dear Dennis, The other day I was using my web browser and suddenly received a message that my computer was infected and to call 855-551-7666 to have it fixed. There was no way to close the warning screen - I ... was scared and didn't know what to do! I called the number and spoke to ' Right PC Experts ' ( rightpcexperts.com ). The person I spoke to had a very thick Indian accent . To fix the virus warning, he remotely logged into my computer and installed a bunch of security programs, by the names of 'Anti hacking', 'Email Security', 'Network Firewall' and ' ... (view more)
Google is to make emails more interactive. It's billed as offering "more engaging and actionable email experiences" but might appeal to marketers more than users. It's all to do with the release of what Google calls "AMP for Email." AMP (Accelerated ... Mobile Pages) already exists and is a project designed to have web pages open quickly on mobile devices even if they contain media such as photos or videos. AMP for Email makes it possible to send a document in AMP format, but have it delivered as an email. At its most basic level, that should mean emails will be quicker to load, rather ... (view more)
Apple has released a patch for mobile devices which covers 51 security flaws. It's sparked debate over Apple's security levels and the way it issues such updates. The patch is for iOS, taking it up to version 12.2. Apple doesn't issue standalone ... security updates. Instead, it builds it into the main update for the system, which also includes new features or bug fixes. (Source: apple.com ) The most notable fix is a bug in an API (application program interface), which lets third party software interact with Apple services. In this case, the API bug could allow malware to access an iPhone, iPad ... (view more)
Infopackets Reader 'JustRosy' writes: " Dear Dennis, I have a laptop that I use daily, and for security reasons I want my WiFi permanently disabled in Windows 10 . Unfortunately my Windows 10 laptop WiFi does not have an 'on / off' switch which ... would disable my WiFi permanently. Instead, I have been using Windows 10 "airplane mode" to disable the WiFi, but this doesn't work 100% of the time because my WiFi seems to activate spontaneously. I am super paranoid about having a WiFi connection because I don't believe there is a 100% secure WiFi, and therefore I don't ever want to use WiFi on my ... (view more)
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