Infopackets Reader Tina A. writes: " Dear Dennis, I've been reading articles on the Internet about cyber criminals breaking into computer networks, encrypting files and then demanding a ransom. I've also read that if I leave my computer connected to ... the Internet, I could be susceptible to ransomware. I don't know what to believe. So my question is: is ransomware a threat? Is ransomware malware? Should I be worried? " My response: This is a pretty big question to answer. The simple answer is that: yes , ransomware is a threat, and yes you can get infected with ransomware just by having your ... (view more)
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Infopackets Reader Steve T. writes: " Dear Dennis, I recently upgraded my OpenVPN from version 2.3.2 (back in 2014) to the latest version 2.4.6, but now my OpenVPN server is broken. I checked the log files and it says ' SSL ... routines:SSL_CTX_use_certificate:ca md too weak ', followed by 'Cannot load certificate file /path/cert.crt'. I have tried embedding my certificates inside the server.ovpn file (rather than having it point somewhere externally), but that does not help. It simply won't load the certificate. I've researched this issue for days and keep coming across a forum post on the ... (view more)
Smart TV sets that passed on user data without permission might have to display a message suggesting users sue the manufacturers. It's an unusual proposal in a class action lawsuit. Last year Vizio agreed to pay $3.7 million in fines to settle ... investigations by the Federal Trade Commission (FTC) and the New Jersey attorney general. The TVs in question used Internet connectivity (providing the TV was connected to Internet access at the home by the user), which then utilized a feature called "Smart Interactivity". Though the feature was enabled by default, users could switch it off ... (view more)
Windows 10's next major update will add a couple of features to make life easier for people with an Android phone. Using text messages and accessing photos on the PC will be possible without having to touch the phone. The services are both in a new ... built-in Windows 10 app called Your Phone. However, to use the new features, phone owners will also need to install "Microsoft Apps" from the Google Play Store on their handset. (Source: 9to5google.com ) Typing Possible On Full Size Keyboard The messaging tool covers SMS text messages. Users will be able to see the latest batch of messages received ... (view more)
Have you heard of the Deep Web, Dark Net, Dark Web, or Dark Market while surfing the Internet? What is the difference? Is there a difference? In each case, these are technical terms used to describe various parts of the Internet that are not ... normally accessible to users using a standard web browser. Below we'll describe the differences using easy to understand key examples. Deep Web In the most simplest terms, the Deep Web is any web page that is not indexed by a search engine. Let's look an example. A Deep Web can be your bank account details, after you've logged in securely to your online ... (view more)
Infopackets Reader Abdul M. writes: " Dear Dennis, A few weeks ago my computer gave me a warning message that I was infected with virus and that I needed to call 1 800 208 0798 to fix the problem. The man I spoke to had an Indian accent and said he ... was from Microsoft. He then connected to my computer and removed the virus, then demanded $199 payment which I paid. He then forwarded me to another security specialist, who examined my system and said that my firewall was broken and it would cost another $350 to fix it. If I didn't pay it, he said hackers would attack my computer . At this point I ... (view more)
Infopackets Reader Elliot D. writes: " Dear Dennis, I'm reaching out to you because I've been scammed by Live PC Experts (livepcexpert.com). Back in February this year an error message appeared, stating that my computer was infected and I needed to ... call 855 631 4214 to fix it. The tech I spoke with had a very thick Indian accent and said my computer was infected with the Zeus Trojan. They then offered me a 5 year support contract for $500 and said they would fix the problem; that was in February this year. I paid them by check because they said my credit card was being attacked by hackers and ... (view more)
Firefox is getting a series of updates to boost performance, privacy and usability. Unwanted tracking tools and browser hijackers are among the targets of security updates. Two of the biggest measures deal with websites that track user activity ... online, potentially to make site content more relevant, but more commonly to deliver targeted advertising. Version 63 of Firefox, due in September, will by default block ad trackers if they take a particularly long time to load, in turn making pages slow to appear. This setting is purely to do with the load time of the tracker rather than what it ... (view more)
The next major Windows 10 update is only a few weeks away and will be officially named the "October 2018 Update." The update is a new series of twice-yearly updates, which replaces the old system of small monthly updates, followed by a completely ... new version of Windows every few years. Security fixes remain on a monthly schedule, except for emergency patches. The October 2018 Update follows on from the April 2018 Update, both in contrast to last years Fall Creators Update and Creators Update that told you something about Microsoft's focus with new features. Small Set of New Features ... (view more)
Facebook is testing a feature that identifies when users have something in common. The theory is that it will boost connections and even lead to more polite conversations. The feature is not related to the "People You Might Know" section, which ... suggests other Facebook users to add as friends. That's proven controversial in the past as it often appears to be driven by data users haven't provided directly, such as when two users both appear in the phone contacts list of a mutual friend. Instead the new feature will take effect in comments, whether that be underneath a post, a photo, a link or ... (view more)
Infopackets Reader Bill K. writes: " Dear Dennis, Thanks for your excellent and concise explanations regarding VPNs (virtual private networks). I read with interest the latest article, ' Difference Between VPN Server and VPN (Service) ' and also ' ... Do I need a VPN? Are VPNs Safe for Online Banking? '. I was wondering if you could explain the difference between a VPN vs Proxy ? Which one is better? Can I use a Proxy with bit torrent or browsing the web anonymously? " My response: In this case, the term "proxy" refers to a "proxy server", which is a special use server online the Internet that is ... (view more)
Users frustrated with Windows 10's complicated privacy settings have an alternative option. A third-party tool called ' ShutUp10 ' offers a one-stop dashboard to control exactly what data is shared. The free tool can be downloaded directly from the ... developers O&O Software . It's a standalone application meaning you can run it without having to install it first, in turn meaning there's none of the bundled 'crapware' that comes with some free applications. Once opened, the tool lists just over 100 settings in 13 categories: Privacy App Privacy Security Web ... (view more)
The makers of the hit video game "Fortnite" have called Google irresponsible for revealing a security flaw. The controversy follows Epic Games choosing not to use the Google Play store to distribute the game. Although it's free to download and play, ... Fortnite has proved hugely lucrative thanks to in-game purchases. Although 'buying' character costumes and animations doesn't affect gameplay, gamers - many of them children - have now spent more than a billion dollars. With so much money at stake, it appears Epic Games didn't want to go through Google Play for the Android version. Had ... (view more)
Google is to launch a dedicated "good news" feature on its gadgets and services. It calls it "part of a balanced news diet." The good news in question is designed to avoid too much subjectivity. For example, the algorithm would have not have ... reported to Cleveland Indian fans that the Chicago Cubs won the World Series back in November of 2016. The category will not also cover the more traditional "good news" feature that appears at the end of some TV news broadcasts such as skateboarding ducks or lost kittens being found. While such stories are momentarily uplifting, they don't necessarily ... (view more)
Infopackets Reader Kathy S. writes: " Dear Dennis, I have been researching the difference between a VPN server and a VPN , and I am super confused. I read your article entitled ' Do I need a VPN? Are VPNs Safe for Online Banking? ' and that has ... helped a bit, but I was wondering if you could explain which one would be cheaper for me in the long run? It is cheaper to have my own VPN server or should I pay for a VPN service? " My response: A VPN server and VPN (service) operate very similar because they use the exact same technology - however, using a VPN server vs a VPN (service) are two ... (view more)
Infopackets Reader Jill A. writes: " Dear Dennis, I have installed Kodi media center on my media PC, which is connected to my HDTV in the living room. We use Kodi to play videos that we download off the Internet. I have two children under the age of ... 10 that I don't want accessing R rated movies and was wondering if there is a way to lock or password protect folders in Kodi ? I have searched for 'Kodi password protect folder' using Google but the instructions were confusing. Can you help? " My response: In a nutshell, it is possible to password protect folders in Kodi after first setting a " ... (view more)
Microsoft has announced several measures to slowly kill off Windows 8. It's targeting apps to try to persuade holdouts to upgrade to Windows 10. From October 31st, 2018, new apps designed for either Windows 8 or 8.1 on desktop or Windows Phone 8 on ... mobile devices can no longer be added to the Microsoft Store. From July 1st, 2019, Microsoft will stop sending app updates to Windows Phone 8 devices. The theory seems to be that developers will no longer have any reason to work on the platform and in turn it will become less and less attractive to users. Updates for existing Windows 8 and 8.1 ... (view more)
Skype has added a new "private conversations" feature. Calls made this way will be encrypted so that it's impossible for anyone to usefully intercept or listen in. The data for such calls will use end-to-end encryption. That means the data is ... encrypted on one user's device and kept that way throughout its journey over the Internet until it reaches the other user's device. If the data is intercepted, it won't be of any use. The system will work on a "conversation" basis rather than a call-by-call basis. One user must select the feature, which will then send ... (view more)
Samsung Provokes Debate with Claims that Smartphones Are The Most Secure for Cryptocurrencies Last month, leading Samsung author Joel Snyder penned a blog post in which he made the bold assertion that smartphones encompass the best security for ... owning, trading and managing cryptocurrency. He put this down to the Trusted Execution Environments (TEEs) in which smartphones, and particularly those developed by Samsung, operate. A trusted execution environment (TEE) is a secure area of a processor found on smartphones (not PCs), originally developed in 2010 by Open Mobile Terminal Platform ... (view more)
Google has been tracking mobile device users movements even when they have "Location History" switched off. It turns out users need to turn off a less well-known setting to stop tracking altogether. The issue doesn't just affect devices running ... Android. Some iPhones are also affected if they have Google apps such as Maps or Search running. In theory, switching off the Location History setting on your device or in a Google account will prevent the company tracking and storing location information. The immediate effect is visible as the timeline feature in Google Maps will stop updating. ... (view more)
An 11-year-old boy hacked a replica of a Florida election website in just 10 minutes. Officials have downplayed the incident saying it's not an accurate recreation of how such hacking could work. The hack took place at DefCon, an annual conference ... for people interested in computer security. It often has competitions and demonstrations of security vulnerability - and certainly isn't a place you would want to connect your wireless device to unknown WiFi networks. One of the events at the conference was the DefCon Voting Machine Hacking Village. Participants, including many children, attempted ... (view more)
Google is reportedly working on an option to run Windows on Chromebooks. It could remove one hurdle to people buying the devices, but won't be suitable for the lowest-spec line of Chromebook machines. Chromebooks are portable computers than run an ... operating system called ChromeOS. It's effectively a souped-up version of the Chrome browser, which means most of the processing is actually done by remote servers, rather than on the machine itself as with conventional PCs and laptops. This type of setup reduces hardware demands, meaning it can get by with cheaper components as well as being ... (view more)
Infopackets Reader Larry O. writes: " Dear Dennis, I don't know what's going on but all my files on my external western digital 'My Book' are marked as ' READ ONLY '. I have tried formatting the My Book drive using File Explorer, but it tells me the ... drive is write protected. I have looked but there is no tab or switch on the USB drive to unlock or disable the write protect . I have also tried formatting the drive with Windows Disk Management but it fails. Also, if I right click the drive partition in Disk Management, the delete option is missing. I am at a complete loss. I have searched for ' ... (view more)
Infopackets Reader Joe P. writes: " Dear Dennis, I have Windows 7 Ultimate 64bit. I am trying to install 'ON1 Photo Editor' on my machine which requires Microsoft Visual C++ 2015 Redistributable. The installer package for the ON1 Photo Editor ... includes the Microsoft Visual C++ 2015 Redistributable as part of the installation. During the installation, however, the Microsoft Visual C++ hangs during the install and does not proceed. I have let it sit for over 24 hours and nothing happens - the installation hangs and ultimately fails . I should also mention that my Windows Update is also broken ... (view more)
Officials in Europe want all phone companies to use the same technology for charging mobile devices. If the rules go ahead, it could mean Apple has to ditch its custom 'Lightning' port, and Qualcomm's 'Quick Charge' (used by Android devices). The ... European Union is running an "impact assessment study" to decide whether to push the policy and if so, whether to seek a voluntary agreement or impose rules. If it opts for the latter, manufacturers might decide it is easier to use the relevant charging port format worldwide rather than make specific handsets for Europe. (Source: independent.co.uk ) ... (view more)
The US Department of Defense (DoD) has banned military staff from using geolocation tools such as GPS-enabled fitness trackers in "operational areas." The move follows fears such data could be unintentionally public and threaten security. Earlier ... this year fitness tracker company Strava published a worldwide map showing the most popular routes for its users to run and carry out other exercise activity. The map showed routes in increasing levels of brightness depending on their popularity. Middle East Bases Unintentionally Mapped Several users then spotted several routes in countries such as ... (view more)
The next edition of the Google Android operating system for phones and tablets will include measures to help users spend less time on their mobile devices. The update also makes notifications more useful and addresses battery life problems. The ... changes come in a new version of the operating system that's officially called Android 9.0 but nicknamed Android Pie (or "Android P"), continuing a pattern of naming updates after food. It's already available for Google's own Pixel phones and will then start gradually rolling out to other models, though older handsets may not get the update. ... (view more)
Staff of a local government in Alaska have switched to typewriters after a ransomware attack crippled their computer network. Officials are currently rebuilding the system from scratch. The attack hit Matanuska-Susitna Borough, which covers the ... region just north of Anchorage. The problems began on July 24, though officials believe the malware may have been on the system for several weeks before activating. IT staff spotted the ransomware attack thanks to antivirus software , but had to start manually removing some of the more sophisticated elements. They also reset all passwords as a security ... (view more)
Google is to ban several categories of apps from its app store. They include so-called "cryptomining" apps that can suck up a resources from a device for somebody else's financial benefits. The changes come in the latest update of the Play Store ... Developer Policy. The relevant apps will no longer be available through the official Play Store, meaning that although users can still install them, they'll get much less prominence and exposure. The ban is specifically on apps that use a device's processor for mining cryptocurrencies. In very simple terms, mining involves computers racing to solve a ... (view more)
If you use Google's Chrome browser, you may have started seeing warnings that a website is not secure. Here's what it means and what's changed. What's the change? Google has changed the way it displays information about websites in the space on the ... left of the address bar at the top of the Chrome display. Originally this space was only used to indicate when a website was secure via a padlock symbol. Later on Google gave this more emphasis, adding the word "Secure" and marking both in green to stand out. Until now, the fact that a website isn't secure hasn't been explicitly stated: it's just ... (view more)
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I can help! Send me a message on the bottom left of the screen (using the Zopim Chat button), or click my picture to read more about how I can fix your computer over the Internet. Optionally you can read all about my credentials, here.