Dennis Faas

Fri
28
Feb
Dennis Faas's picture

How to Fix: Dell No Sound After Update (Inspiron 3760)

Infopackets Reader Mike P. writes: " Dear Dennis, Thank you for your excellent website and remote desktop service - you've been a great help in the past. I have a new problem: Dell SupportAssist recently popped up with a message stating that I had ... sound driver updates to apply to Windows 10 , namely: two Intel high definition audio drivers, and one Realtek high definition audio driver. I downloaded and installed the sound drivers onto my PC, but unfortunately, there's been no sound after the Dell update . I've tried to uninstall and reinstall the Dell audio drivers but it made no difference. ... (view more)

Mon
17
Feb
Dennis Faas's picture

How to Fix: Right Click Desktop Not Working (Spinning Circle)

Infopackets Reader Jared P. writes: " Dear Dennis, The right click on my desktop is not working . When I right click on the desktop, all I get is a spinning blue circle . What normally appears is a dialogue menu that shows Display Settings, ... Personalize (the desktop), View, Sort by, and New (to create a folder, shortcut, text document, etc) - but instead, the cursor circle keeps spinning forever. I've left it alone for an hour but the right click keeps loading forever and never produces a menu like it should. Update: Since I've emailed you, I've found a few so-called guides online to fix my ... (view more)

Thu
13
Feb
Dennis Faas's picture

How to Fix: Open Shell Search Not Working (Classic Shell)

Infopackets Reader Lynda F. writes: " Dear Dennis, I've been using Classic Shell (now called 'Open Shell') for many years and it's worked great. The best feature about Classic Shell is the ability to search and find files on my hard drive. For ... example: when I click on the Start Menu, I then type in part of the title of a document I have on my hard drive, and Classic Shell finds it instantly. In contrast, the default Windows 10 Start Menu simply can't find anything on my computer and tells me to go to Bing to find it. As if! Anyhow: the issue I'm having is that the search in Classic Shell ... (view more)

Fri
24
Jan
Dennis Faas's picture

Scammed by Live Network Help? Here's What to Do

Infopackets Reader Gina S. writes: " Dear Dennis, Last week, I was using my PC when suddenly a red screen appeared, stating that my 'PC ran into a problem' and to call 1-657-233-9938 to speak to Microsoft. I tried to close the window but the screen ... was locked. That's when I called the number and spoke to a person with a very thick Indian accent . I later discovered that the company name was Live Network Help ( livenetworkhelp.com / 1-855-295-0715 / 855-500-0425), which was different than the phone number on the red screen virus alert. At any rate - after about 10 minutes on the phone, the ... (view more)

Fri
17
Jan
Dennis Faas's picture

Scammed by Fake PayPal Tech Support? Here's What to Do

Infopackets Reader Kathleen S. writes: " Dear Dennis, I really need your help! I have been scammed by fake PayPal technical support . Here's how it happened: beginning some time in March, 2019, I received invoices from PayPal claiming that I paid ... for some kind of technical support for my computer. I have no recollection of this, so up until now I've kept deleting the emails, thinking they were sent in error. Flash forward to January 8, 2020, and I received another message stating that if I don't pay the original invoice ($399), I'm going to be charged an additional ' $500 late fee ,' and ... (view more)

Mon
06
Jan
Dennis Faas's picture

Scammed by Easy / Net PC Expert? Here's What to Do

Infopackets Reader Jerald B. writes: " Dear Dennis, I was using my computer the other day, then all of a sudden the screen turned red and started flashing, telling me my computer was at risk and I must call 1-855-551-6777 to find out the problem. I ... was on the phone for about an hour and a half, and the people that I spoke to had a very thick Indian accent . They told me that my IP address was open to anyone who wanted to use it and I must encrypt my IP address for the price of $399.00, otherwise hackers would get into my machine. I reluctantly paid the fee and felt uneasy about it. That's ... (view more)

Mon
23
Dec
Dennis Faas's picture

How to Fix: Move System Partition to C

Infopackets Reader Jean P. writes: " Dear Dennis, Last week my PC tried to update, but now Windows 10 boots to a black screen. I read your article on Windows 10 boots to black screen with mouse , but was unsuccessful. I decided to format and ... reinstall Windows 10. Unfortunately, now the system reserved partition is on the second hard drive . This is a problem because when I do a disk image backup of my C drive, the system reserved partition is on the wrong drive . Do you know how I can move the system reserved partition to another disk? I want to move system reserved partition to C ." My ... (view more)

Fri
20
Dec
Dennis Faas's picture

How to Fix: Stop Neighbors Stealing WiFi

Infopackets Reader Steve J. writes: " Dear Dennis, A few weeks ago my neighbor hit my car parked on the road. I've tried to settle this amicably but now he's threatening to (among other things) hack into my computer and delete my files. Since then, ... my Internet has been slow and I suspect that my neighbor is stealing my WiFi signal . I have searched all over the Internet on how to stop someone from stealing WiFi , but the solutions are not effective. I am scared to death he may get into my machine and cause havoc. Can you PLEASE help me? I'm desperate for help and you are the ONLY one I trust ... (view more)

Mon
16
Dec
Dennis Faas's picture

How to Fix: Cannot Remove System Mechanic (Manual Uninstall)

Infopackets Reader Gina F. writes: " Dear Dennis, Over the weekend my nephew visited me and I let him use my computer. Today I went to use the PC and now I have a program called System Mechanic alerting me of 2093 errors on my PC that need to be ... fixed. I've closed the warning window, but System Mechanic keeps popping up in my face. I've also tried to 'fix' the 'errors', but then it says I need to pay to do that. Smells like a scam to me! I have tried to uninstall system mechanic via control panel, but every time I try, I get an error that it cannot remove system mechanic . I have searched ... (view more)

Fri
13
Dec
Dennis Faas's picture

Explained: How to Use Roboform (Step by Step)

Infopackets Reader Renate L. writes: " Dear Dennis, Thank you so much for helping me with my computer with your remote support service. You are life saver! Question: you recently installed Roboform to help me remember my passwords, but I'm afraid ... I've made a mess of things. For example, I somehow managed to save 3 different Roboform logins (passcards) for my online banking site - and none of them work! I'd like to fix this so I have 1 working login, otherwise I'm going to be really confused moving forward. Is it possible for you to put together a brief how-to guide on how to use Roboform? I'd ... (view more)

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