Dennis Faas

Mon
15
May
Dennis Faas's picture

How to Fix: Numlock Windows 7, 8, 10 on Startup / Boot

Infopackets Reader Samir R. writes: " Dear Dennis, I recently did a clean install of Windows 10 on my machine and now my numlock on the keyboard keeps shutting off during bootup, even though I have numlock enabled in the computer's BIOS. When I was ... running Windows 8 (which I later upgraded to Windows 10), I did a registry hack to keep the numlock enabled after Windows is loaded. Can you help? " My response: I've had this issue before. I had to do a bit of digging and testing to make sure the registry hack you're referring to is compatible with Windows 10, but I managed to find the answer. I' ... (view more)

Fri
12
May
Dennis Faas's picture

How to Fix: Can't Click Links in Outlook: 'Operation cancelled due to restrictions' Error

Infopackets Reader 'Roger' writes: " Dear Dennis, I am using Windows 10 and my email client is Outlook 2010. Last week my computer updated itself using Windows Updates, and ever since then I can't click links in my emails in Outlook. Every time I ... try to click a link, I get an error message that says 'This operation has been cancelled due to restrictions in effect on this computer.' I have searched Google on how to fix this error but I can't seem to figure it out. Can you help? " My response: I don't use Outlook so I asked Roger if he would like me to connect to his system using my remote ... (view more)

Mon
08
May
Dennis Faas's picture

How to Fix: Can't Uninstall Winzip (Manual Removal, Automated)

Infopackets Reader Shelly T. writes: " Dear Dennis, I'm trying to uninstall Winzip, but it failed during the uninstall. Now there doesn't seem to be any way to uninstall this annoying program! When I searched Google, I came across instructions on ... Winzip's website that says in order to uninstall Winzip, go to Control Panel -> Programs and Features and uninstall from there. The problem is that Winzip isn't listed anywhere - and yet, the program remains on my computer. For example, I've installed 7zip (after attempting to uninstall Winzip), and had even had 7zip registered to open my .ZIP ... (view more)

Fri
05
May
Dennis Faas's picture

How to Fix: Move Firefox to New Computer / Profile

Infopackets Reader George F. writes: " Dear Dennis, I just purchased a new AMD Ryzen 1700 CPU, motherboard, and RAM for my computer - wow what a speed difference! Before I installed the new hardware I backed up all my data using Macrium Reflect. I ... would like to move Firefox to my new computer. I just read your article about moving Thunderbird to a new computer and was wondering if the steps are the same? " My response: Moving a Firefox user profile over to a new computer (or new user) is almost identical to moving over a user profile in Thunderbird, though the folder locations are different. ... (view more)

Mon
01
May
Dennis Faas's picture

How to Fix: Move Thunderbird to New Computer / Profile

Infopackets Reader Suzanne S. writes: " Dear Dennis, I just purchased a new Windows 10 PC and I would like to move my Thunderbird emails over to my new computer and new user account. I've looked in the 'Tools' menu of Thunderbird for an 'export' ... feature of some kind - hoping to export my user data for re-import on the new machine - but, there does not appear to be such an option. Can you help? " My response: Moving Thunderbird to a new computer or user account is fairly easy to do using Thunderbird's built in "Profile Manager". All you need to do is copy the Thunderbird user data ... (view more)

Fri
28
Apr
Dennis Faas's picture

How to Fix: Can't Access Mapped Network Drive via Administrative Command Prompt

Infopackets Reader Neil S. writes: " Dear Dennis, I am trying to access a mapped network drive via an administrative command prompt in Windows 10, but I keep receiving the error that 'The system cannot find the drive specified.' The strange thing is ... that if I run a regular command prompt, I can access the mapped network drive. I am trying to write a batch script to perform maintenance on the network drive, and I need administrative access to be able to do it. Can you help? " My response: I have run into this problem a number of times. There are two ways to get around this issue: one is to try ... (view more)

Mon
24
Apr
Dennis Faas's picture

How to Fix: 'Your Yahoo account settings are out of date' Error

Infopackets Reader Marion L. writes: " Dear Dennis, I've been using my Yahoo email with Windows Mail for quite a while, but now it keeps telling me 'Your Yahoo account settings are out of date' near the top of the screen. The options 'Fix Account' ... or 'Dismiss' don't work. If I click 'Fix Account' it says 'Something went wrong. We're sorry but we weren't able to do that. Error code: 80070422'. I cannot send or receive emails using my Yahoo account. Can you please help? " My response: As I mentioned in last week's post, the ' Your account settings are out of date ' is a very generic error ... (view more)

Fri
21
Apr
Dennis Faas's picture

How to Fix: Windows Mail: 'Your Outlook account settings are out of date' Error

Infopackets Reader Marion L. writes: " Dear Dennis, I am using Windows Mail with Windows 10, and all the sudden I have been getting an error that says 'Your Outlook account settings are out of date' near the top of the screen. I have the option to ... 'Fix Account' or 'Dismiss'. If I click the 'Dismiss' option, I can't receive any emails, then within a few minutes I'll receive the same error that 'Your Outlook account settings are out of date'. If I click 'Fix Account' it tells me 'Something went wrong. We're sorry, but we weren't able to do that', and it gives me an error code 0x80070003. I have ... (view more)

Mon
17
Apr
Dennis Faas's picture

How to Fix: "Windows has detected your computer's performance is slow" (color scheme) Error

Infopackets Reader Judy G. writes: " Dear Dennis, I'm running Windows 7. Throughout the day, I often receive a message from Windows that says: 'Windows has detected your computer's performance is slow ... To improve performance, try changing the ... color scheme to Windows 7 Basic.' I click the option to 'Keep the current color scheme, and don't show this message again', but the error message 'Windows has detected your computer's performance is slow...' returns about 5 minutes later. I don't understand why this message appears, and I can't stop it from reappearing! It's incredibly annoying! Can ... (view more)

Fri
14
Apr
Dennis Faas's picture

Explained: New Motherboard, CPU. Do I need a new license / reinstall Windows?

Infopackets Reader Steve F. writes: " Dear Dennis, I will be upgrading my computer to the new AMD Ryzen 1700 CPU (which has 8 cores and 16 threads!) at a fraction of the price of Intel CPUs. I have searched online but I can't seem to find the answer ... - can you please tell me: after I install the new motherboard and CPU, can I continue to use my existing Windows installation or do I need to install Windows again? Also is my Windows 10 license still valid or do I need to purchase Windows 10 for my new motherboard and CPU? " My response: Short answer: It depends on the type of Windows you own and ... (view more)

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