Dennis Faas

Fri
04
Jan
Dennis Faas's picture

How to Fix: Acronis 2016 Won't Open, Load (Win10)

Infopackets Reader Eugene C. writes: " Dear Dennis, I have a very strange and perplexing problem. I am running Windows 10 and Acronis True Image 2016 on my desktop PC and my laptop. A few days ago, both machines updated with a Windows 10 update, and ... now Acronis True Image 2016 won't open its main page. The program appears to load when it's launched: it shows the True Image icon on my task bar; however, when I hover my mouse over the icon all I see is a blank page for thumbnail. If I click the True Image 2016 icon on the task bar, it does nothing. When things are working properly, True Image ... (view more)

Wed
19
Dec
Dennis Faas's picture

How to Fix: VMWare 'Taking ownership of this virtual machine failed' Error

Infopackets Reader Paul K. writes: " Dear Dennis, We use VMWare Workstation 14 at work as the hypervisor for a number of virtual machines that run on our server. A few days ago we lost power on the server while our database virtual machine (VM) was ... running. I have since tried to start that virtual machine, but VMWare Workstation keeps popping up with an error message that says ' This virtual machine might have been moved or copied (pic). In order to configure certain management and networking features, VMWare Workstation needs to know if this virtual machine was moved or copied. If you don't ... (view more)

Mon
10
Dec
Dennis Faas's picture

How to Fix: Can't Uninstall or Update Avast (Win10)

Infopackets Reader Steve P. writes: " Dear Dennis, Recently my computer updated to Windows 10 October Update (2018). Since then, Avast antivirus reports that ' You are unprotected '. I have tried disabling and re-enabling Avast, but it doesn't help. ... I have also tried to uninstall Avast (in hopes of reinstalling it), but the uninstall hangs near the 99% mark and will not progress. When I abort the uninstall, it says ' You do not have sufficient access to uninstall Avast '. I have already verified that my user account has administrator access. I have tried updating avast but received an error ... (view more)

Fri
07
Dec
Dennis Faas's picture

How to Fix: Excel Stdole32.tlb Error (The Easy Way)

Infopackets Reader Paulina K. writes: " Dear Dennis, I am running Microsoft Office Home and Student 2007. Whenever I run Excel, it displays an error message 'stdole32.tlb' and nothing else. MS Office then launches the Microsoft Office installer ... (inside of the Excel window), which takes about 5 or more minutes to complete. Eventually I can start using the program, but the next time I run Excel I get the same 'stdole32.tlb' error message. I have tried to uninstall and reinstall Office but it doesn't work. I also tried to repair Office but that gave me the same stdole32.tlb error message. Can ... (view more)

Mon
03
Dec
Dennis Faas's picture

How to Fix: Block Bitcoin Email Spam (Regex, Postfix)

Infopackets Reader Sam G. writes: " Dear Dennis, I came across your website while researching a postfix question. I am also a Linux systems administrator. As of late our organization has been bombarded with scam emails from 'hackers' purporting to ... have hacked our email accounts and PCs, and are demanding $800 in the form of bitcoin ('hush money') to keep things quiet. Is there any way to block all emails with bitcoin wallet requests? I would say 9.9 times out of 10, any bitcoin wallet money request through email is a scam. " My response: For the record this same bitcoin scam email is being ... (view more)

Fri
30
Nov
Dennis Faas's picture

How to Fix: Uninstall OneDrive Permanently (Win10 Home, Pro)

Infopackets Reader Jean S. writes: " Dear Dennis, I am running Windows 10 Home and I want to disable OneDrive permanently . I have reviewed many so-called guides online and it seems that you need to have Windows 10 Pro or higher to disable One Drive ... from reinstalling using the Group Policy Editor (gpedit.msc). Therefore, the only option for Windows 10 Home users is to uninstall One Drive manually - however, each time Windows makes a major update, OneDrive comes back and starts sucking up my data bandwidth, and slows my machine down. Is there any way to uninstall OneDrive permanently? " My ... (view more)

Mon
26
Nov
Dennis Faas's picture

How to Fix: Asus Xonar Won't Play 5.1 Surround Sound (Win10)

Infopackets Reader Fred W. writes: " Dear Dennis, Thanks for your article on how to play games in 5.1 surround sound . I own the Asus Xonar DX (same as you) and when I first set it up, I could play games in 5.1 surround sound using my optical ... (toslink) cable. I knew this was true because my Harmon Kardon 144 receiver would say 'Dolby Digital' along with each speaker box activated on the display. This meant the receiver was receiving a true 5.1 signal. Recently, Windows 10 updated and now the only sound signal I get on my receiver is Dolby Pro Logic, which is a 2 channel signal up-converted to ... (view more)

Fri
23
Nov
Dennis Faas's picture

How to Fix: Can't Play Games in 5.1 Audio Surround Sound

Infopackets Reader Bob J. writes: " Dear Dennis, I recently built a new computer with the Ryzen 2700x CPU (8 cores, 16 threads) and it's screaming fast. I also purchased an EVGA Nvidia 2080 video card to play games. Everything works great, however ... the games are not playing in 5.1 surround sound. I have researched this issue online and can't seem to find a straightforward answer. Can you please tell me how can I play my games in 5.1 surround sound? " My response: I have dealt with this before and there are two main approaches to resolving this issue. How to Fix: Can't Play Games in 5.1 Audio ... (view more)

Mon
19
Nov
Dennis Faas's picture

How to Fix: Acronis 2016 Won't Validate Backups, Show Progress

Infopackets Reader Steve T. writes: " Dear Dennis, I am use Acronis 2016 with Windows 10 to backup my system. Recently I tried to restore my C drive, but the backup failed in the middle of the restore operation. I subsequently tried 3 more backups I ... made earlier in the year but they also failed. This makes me think there is something wrong with the backup drive. I ended up having to reinstall Windows clean on my system to get back up and running. I tried running 'chkdsk' on the backup drive, and it reported that the volume bitmap was incorrect. I followed your guide on ' How to Fix: ChkDsk ... (view more)

Fri
16
Nov
Dennis Faas's picture

How to Fix: ChkDsk Volume Bitmap, Shadow Copy Error

Infopackets Reader Paul D. writes: " Dear Dennis, I have an external drive I use for backups. The other day I went to restore from backup but it aborted, stating the backup was corrupt. I have since run chkdsk (check disk) on the external drive and ... chkdsk reported that ' The Volume Bitmap is incorrect ' and to 'run chkdsk /scan to find the problems and queue them for repair.' I did that, but chkdsk says ' The shadow copy provider had an error ... A snapshot error occured while scanning this drive .' I have searched the Internet for an answer to this problem but can't figure out how to get ... (view more)

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