Dennis Faas

Fri
24
Feb
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How to Fix: Laptop Won't Turn On - The Definitive Step-by-Step Guide

Infopackets Reader Marion L. writes: " Dear Dennis, I haven't used my laptop for a few weeks. I went to turn it on today, but it won't turn on at all. I have it plugged in to the wall power outlet, but it still doesn't work. What do I do now? " My ... response: This is a fairly common issue with laptops; oftentimes the laptop won't turn on even if it's plugged into the wall if it's been sitting for a while - in your case, a few weeks. Sometimes, however, something else has gone wrong, and parts of the laptop may be corrupt or not working, or the laptop may have died. I'll explain what you need to ... (view more)

Mon
20
Feb
Dennis Faas's picture

How to Fix: Disable Presentationfontcache.exe (High CPU)

Infopackets Reader Teresa P. writes: " Dear Dennis, My computer has been acting terribly slow! I pressed CTRL + ALT + DEL to bring up Task Manager to see what was going on, and I have a task called presentationfontcache.exe that is eating 25% of my ... CPU. This is an older computer, and these days I need all the CPU processing power I can get - and this definitely isn't helping! Can you please tell me how I can disable presentationfontcache.exe in Windows 7? " My response: I have not had this problem before so I asked Teresa if she would like me to look at the issue more closely using my remote ... (view more)

Fri
17
Feb
Dennis Faas's picture

How to Fix: Remote Desktop Missing (settings via System Properties)

Infopackets Reader Sam R. writes: " Dear Dennis, The other day I wanted to connect to my wife's PC using Remote Desktop, but the Remote Desktop settings are missing. I've right clicked 'This PC', then selected Properties, then clicked on the 'Remote ... Desktop' link, but all I see is an option for 'Remote assistance' - there is no option for 'Remote Desktop' as there is on my machine. She is running Windows 10 Home. What gives? " My response: Unfortunately, there is no way to manage the Remote Desktop service using Windows Home versions; you need the "Pro" version of Windows to be able to use ... (view more)

Mon
06
Feb
Dennis Faas's picture

How to Fix: The Version of SQL Server Does Not Match Update

Infopackets Reader John R. writes: " Dear Dennis, I'm running Windows 10. For the last week, Windows Update fails every time with this error: 'Critical Update for SQL Server 2016 MSVCRT Prerequisites KB3164398 - Error 0x80070643'. Any idea how to ... fix this? " My response: I have not had this problem before so I asked John if he would like me to connect to his machine using my remote desktop service , and he agreed. The reason for the SQL Server update (KB3164398) failing was an interesting problem, as it was not very obvious. I'll explain more about that further down - for now I'll go through ... (view more)

Fri
03
Feb
Dennis Faas's picture

How to Fix: Chrome Won't Update, Won't Uninstall

Infopackets Reader Scott W. writes: " Dear Dennis, Dennis, I have not been able to update Google Chrome for about a year. If I click Help -> About, it says it's up to date, but it's not. Sometimes I get an error message that says: 'An error ... occurred while checking for updates: The installer encountered error 106. (error code 7: 0x80040902: 106 -- system level).' I have no idea what that means. I tried uninstalling Chrome but Windows 10 says 'You do not have sufficient access to uninstall Chrome'. What is going on here? I would like to hire you to fix this vexing issue because my business ... (view more)

Fri
27
Jan
Dennis Faas's picture

Explained: How to Defrag a Network Drive (NAS or Remote PC)

Infopackets Reader Ron C. writes: " Dear Dennis, I have several drives on my network that I'd like to defrag, but none of the defrag software programs I've tried allow me to defrag a network drive. Any suggestions on how to defrag a network drive, ... or a program that can provide this functionality? " My response: The reason you can't find a program to defrag a network drive is because this is not possible - the easiest way to explain "why" is that the remote drives are owned by another operating system. Simply put: your system does not have permission to move these files around. With ... (view more)

Mon
23
Jan
Dennis Faas's picture

How to Fix: Java 'Expired or not-yet-valid Certificate' Error

Infopackets Reader Tom G. writes: " Dear Dennis, I recently had to reinstall Windows, which also required reinstalling all my programs. Ever since then, whenever I try to access my work's website (which uses a Java applet), I receive an error ... message that says: 'Your security settings have blocked an application with an expired or not-yet-valid certificate from running.' I cannot proceed past that, and am therefore unable to access the website. The Java applet worked fine before I reinstalled Windows, so how can I get past this error? " My response: I had a sneaking suspicion that the website ... (view more)

Fri
20
Jan
Dennis Faas's picture

Explained: if I Reset Windows 10, What Happens?

Infopackets Reader Gene R. writes: " Dear Dennis, I installed Windows 10 when it first became available as a free upgrade, back in August 2015. However, since then my PC has been acting very erratic - as such, I have decided I would like to reset ... it. My question is: if I reset Windows 10 what happens? As far as I recall there is a hard drive partition on my system for resetting the PC - will I still get Windows 10 or will I get Windows 7? What does system restore do? " My response: This is a very frequently asked question, though your question in particular deal with three completely separate ... (view more)

Mon
16
Jan
Dennis Faas's picture

How to Fix: Thunderbird Spell Check Won't Work

Infopackets Reader Bill V. writes: " Dear Dennis, I recently upgraded to Windows 10. Everything worked fine for a few months, but all the sudden my Start Menu stopped working. To fix that issue, I created a new user account and migrated over my data ... to the new account. Everything worked fine after that - however, my Thunderbird spell check won't work. If I go to Tools -> Options -> Composition -> Spelling tab, it has a check mark beside 'Enable spelling as you type', but the 'Language' option is grayed out. How can I fix this? " My response: I have not had this problem before, so I ... (view more)

Fri
13
Jan
Dennis Faas's picture

How to: Download Emails (from Gmail, Hotmail, Yahoo, etc)

Infopackets Reader Gale S. writes: " Dear Dennis, I read with great interest your series of articles on Mozilla Thunderbird. The last article I read was in regard to Thunderbird: One Inbox, Multiple Email Accounts . Near the end of that article you ... mentioned there would be another editorial piece to explain how to archive emails for offline viewing using Thunderbird. I would personally love to download my Gmail emails to my PC and store them locally. Can you explain how to do that? " My response: I've already written an article on how to do that , though I'd be happy to go over it again in ... (view more)

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