Dennis Faas

Mon
03
Jul
Dennis Faas's picture

How to Fix: Laptop Plugged in, Not Charging (New Laptop)

Infopackets Reader Susan M. writes: " Dear Dennis, I recently bought a new laptop that came with Windows 10 pre-installed. Last week, I received a Windows 10 update and now my battery keeps draining - even with the power plugged in! This doesn't ... make any sense to me; also my laptop is brand new! The balloon over the battery icon is reading '93% available (plugged in, not charging)'. I looked on the Internet to see if I could figure out what was causing this, and there are a lot of people having the same issue. Do you know why my laptop won't charge and how I can fix the 'plugged in, not ... (view more)

Fri
30
Jun
Dennis Faas's picture

How to Fix: 3 Ways to Keep Emails Private When You're Away from the PC

Infopackets Reader "Sundeep" writes: " Dear Dennis, I am using Windows 10 and my email is always open and accessible. I want to be able to log out of my emails so no one else can see them. How can I make it so that my email is kept private, so no ... one else can see it on my computer when I'm away from the machine? " My response: If you don't want your emails accessible whenever you are signed in, there are a few options. Lock the machine or sign out when it is not being used. If you lock the machine, everything on the desktop will remain where it is until you sign back in. If you log out, ... (view more)

Mon
26
Jun
Dennis Faas's picture

How to Fix: Remove Update_Windows.exe / Update.exe Virus (100% CPU Usage)

Infopackets Reader Mike B. writes: " Dear Dennis, I run a Windows Server 2003 box that has been fine until two days ago. Now, my CPU usage is 100% with multiple 'Update_Windows.exe' processes running. I've deleted the Update_Windows.exe tasks in ... Task Manager, but it keeps propagating. I did a virus scan, but it did not find anything; Malwarebytes antimalware also is not reporting anything. Prior to the infection, I installed the emergency May 2017 update to avoid the Windows SMB exploit / WannaCry ransomware infection . I understand Windows Server 2003 is no longer supported by Microsoft and ... (view more)

Fri
23
Jun
Dennis Faas's picture

Say Goodbye to the Roboform Toolbar in Firefox. Here's why

Infopackets Reader Dan L. writes: " Dear Dennis, I imagine that you might soon be hearing from your users about Roboform having suddenly lost its toolbar feature in FireFox. If not, here's the answer: starting with the recently issued Roboform ... 8.3.7, the RoboForm extension will no longer include a full static toolbar above the content pane of Firefox . Instead, you get a button with a message that reads ("Click this button to show RoboForm commands") with a vertical menu, similar to how Roboform works in Chrome. I found an article at RoboForm that explains the changes - and it seems that ... (view more)

Mon
19
Jun
Dennis Faas's picture

How to Fix: Uninstall, Reinstall ScreenConnect Server (Mono Out of Memory Error)

Infopackets Reader Steve V. writes: " Dear Dennis, I came across your post on screenconnect.com, entitled ' Mono eating too much memory (Linux) ' and am having the same issue. It seems that ScreenConnect is uncontrollably eating memory - for ... example, when I click on client previews, the mono process eats 300mb+ of RAM and will continue to do so for each click. Surely this is not right! At this point I receive 'Internal error' on my ScreenConnect browser control panel (where I can view my clients). Ultimately, /var/log/messages reports 'Out of memory: Kill process xxxx (mono) score xxx or ... (view more)

Fri
16
Jun
Dennis Faas's picture

How to Fix: IAStorDataMgrSvc High CPU Usage

Infopackets Reader Ian S. writes: " Dear Dennis, Recently I noticed through Task Manager that I have very high CPU usage, even with the computer idle. I looked at Task Manager and it says that 'IAStorDataMgrSvc' is eating 25% of my CPU constantly. I ... read that this is an Intel program and that my computer's BIOS may not be set up properly, which is causing the problem. I also read that if I set the BIOS improperly (in order to correct the issue), my computer may get stuck in a blue screen loop. I am afraid to make any changes for fear that it may screw something up. Can you help? " My response ... (view more)

Mon
12
Jun
Dennis Faas's picture

Explained: Is Roboform 8 Free or Not? (Yes - with a few caveats)

Infopackets Reader Gail S. writes: " Dear Dennis, On April 26, 2017 I received an email about the new Roboform 8 release. I have been running Roboform 7 (desktop) for a few years, and have only paid a single fee to register the program. I did not ... want to upgrade to Roboform 8 because I wasn't sure if it was free or not. That said, the following week I received a notification from Roboform 7 that an update was available - I chose to download it. During the setup I was warned that the update was irreversible. Afterward, I realized that I had actually installed Roboform 8! I clicked 'Help -> ... (view more)

Fri
09
Jun
Dennis Faas's picture

Explained: How to Know if Windows Updates are Working (and What to Do if They Aren't)

Infopackets Reader Howard N. writes: " Dear Dennis, In regard to the WannaCry Internet worm which can infect all Windows PCs that have not yet been patched using Windows Updates - how can I make sure that my Windows Update is operating properly, and ... that I am receiving my updates automatically? I enjoy your newsletter - please keep it up and have a nice day! " My response: Generally speaking: you should be able to go to the "Windows Update" service within Windows, and it should tell you when updates were last received. If you haven't received any updates for a while - or if you have your ... (view more)

Mon
05
Jun
Dennis Faas's picture

How to Fix: USB 'Safely remove hardware' icon missing

Infopackets Reader Beth R. writes: " Dear Dennis, I am using Windows 7 and the USB 'Safely remove hardware' icon in my tray bar seems to have disappeared. I understand that USB drives need to be 'safely removed' or they can corrupt, which I would ... like to avoid. What can I do to fix the USB 'Safely remove hardware' so it comes back? " My response: There are a few things you can try in order to fix the USB "Safely remove hardware" icon - I'll explain a few approaches below. The fix below will work on Windows XP, Vista, 7, 8 and 10 . How to Fix: USB 'Safely remove hardware' icon missing The ... (view more)

Fri
02
Jun
Dennis Faas's picture

How to Fix: Bootable Prime95 to Stress Test Hardware

Infopackets Reader Peter M. writes: " Dear Dennis, I have a very strange issue. I recently put together a new computer build and installed Windows 10. Everything was working fine for the past month or so, then all the sudden, Windows 10 won't boot ... into the login screen - it simply freezes at the swirling dots. Surprisingly, I can remote desktop into the problematic machine from another, but the system stability doesn't last and eventually it freezes up on me. I suspect I have a hardware problem - perhaps the video card. I've managed to run 'msconfig' and specified Safe Mode with Networking, ... (view more)

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