Dennis Faas

Fri
20
Jul
Dennis Faas's picture

How to Fix: Windows 10 We Can't Sign Into Your Account

Infopackets Reader Bob G. writes: " Dear Dennis, I am running Windows 10. Last week my system attempted to perform a major upgrade (to version 1803, April Creators Update), but the update failed and it rolled back to version 1709 (Fall Creators ... Update). Now when I try and sign into Windows 10, it says: 'Preparing Windows', then it says ' We can't sign into your account . This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any files you create or changes you make will be lost'. I then get a notification near the clock that says ' ... (view more)

Mon
16
Jul
Dennis Faas's picture

How to Fix: OpenVPN Won't Resolve After April Update

Infopackets Reader Bob T. writes: " Dear Dennis, Thank you for your Windows 10 article on How to Fix: Computer Name Won't Resolve on Network (April Update) . I tried the fix and it works great - the computers on my local network can see each other. ... However, when I use OpenVPN to connect to my remote server, the server's computer name still does not resolve, whereas before it did before the Windows 10 April Creators Update. You mentioned there is an additional fix for OpenVPN with the April Creators Update in order to get the computer names to resolve. Can you please help? " My response: I am ... (view more)

Fri
13
Jul
Dennis Faas's picture

How to Fix: Computer Name Won't Resolve on Network (April Update)

Infopackets Reader Steve J. writes: " Dear Dennis, Last week two of my systems (one a PC, the other a laptop) upgraded to Windows 10 version 1803, otherwise known as the 'April Creators Update' version of Windows 10. Ever since then, I can't access ... my laptop from my PC, though my PC can see the laptop. If I try and access either one directly, Windows 10 says it can't find the computer. Also my remote desktop protocol (RDP) no longer works. Researching ' network unc path april creators update broken ' in Google reveals that this is an incredibly widespread issue. Can you please help? " My ... (view more)

Mon
09
Jul
Dennis Faas's picture

How to Fix: Disable Firefox Top Sites, Recommended by Pocket, Highlights

Infopackets Reader Shirley S. writes: " Dear Dennis, Recently my Firefox upgraded to version 61 and now when I open a new tab, I see 'Top Sites', 'Recommended by Pocket', and 'Highlights'. I find this intrusive because the Highlights section ... displays sites or web searches I've previously visited or searched for. Previously I had Firefox set to open a blank tab but no longer works. I have looked through Firefox preferences but I don't see an option for a blank tab. Can you help? " My response: I am in the same boat as you - I don't like seeing my previous activity, nor "web suggestions" ... (view more)

Fri
06
Jul
Dennis Faas's picture

How to Fix: GoDaddy Email Not Syncing (IMAP Not Working)

Infopackets Reader Allan J. writes: " Dear Dennis, I own a website that is hosted through GoDaddy.com; I signed up for a 5 year contract ($600) which covers my hosting and registrar fees. I own a smartphone, a PC, and a laptop for my work and am ... attempting to sync my email across the devices so that I can view all my messages, regardless of which device I use. I've tried setting this up myself, but my emails automatically download onto one of the three devices at random, and nothing gets synced. When I checked my computer, some emails have been downloaded throughout the day, while other ... (view more)

Fri
29
Jun
Dennis Faas's picture

How to Fix: VPNFilter Router Malware (And Test if Vulnerable)

Infopackets Reader Gord F. writes: " Dear Dennis, I have heard from the media and some friends that I should reboot my router due to Russian malware that is infecting routers. I have done some research on the subject and the story made headlines ... back around May 29, 2018, followed by more updates to suggest that the VPNFilter Router Malware is much worse than originally thought. I have checked and mine does not seem to be on the list of affected routers. What should I do now? " My response: From what I understand, the VPNFilter Router Malware affects routers made by Cisco and Linksys, MikroTik ... (view more)

Mon
18
Jun
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How to Prevent Ransomware in 2018 - 10 Steps

Infopackets Reader Steve G. writes: " Dear Dennis, I just read your article on How to Fix: Computer / Network Infected with Ransomware (10 Steps) and it was incredibly informative. I hope I never get infected with ransomware! That said, I have seen ... software products and services advertised online claiming they can prevent ransomware, but the information is often obscure. I feel like I am none the wiser. Even searching Google for ' how to prevent ransomware ' points to a very short article on Norton's website, which then links to Norton Antivirus. In your previous article, you said Norton didn ... (view more)

Mon
11
Jun
Dennis Faas's picture

How to Fix: Computer / Network Infected with Ransomware (10 Steps)

Infopackets Reader Robert S. writes: " Dear Dennis, I have a network of computers I use for accounting purposes. Suddenly, many of my desktop icons started appearing to have strange names, such as ... '1HjgN1BdTZE3OIqorcj2E5b6CXIE=gdFae89IWgo0RrVfPbCHt851oogccs.ssimpotashka[at]gmail.com'. When I try to open these files, Windows warns me the file may be malicious. When I look in my Documents folder, I see more files similarly named to the one I just mentioned. Some of my .PDF files won't even open. On the desktop there is a text document that says ' HOW TO DECRYPT YOUR FILES.TXT ' - when I open ... (view more)

Fri
08
Jun
Dennis Faas's picture

How to Fix: HP Laserjet 1200 Won't Recognize in Windows 10

Infopackets Reader Georges A. writes: " Dear Dennis, I have an old HP Laserjet 1200 series printer (from 2001). This printer has worked great over the years, however I can't seem to get my new Windows 10 PC to recognize the printer. If I look in ... Device Manager, the printer isn't under the correct heading - it shows up under 'usb device'. If I go to Control Panel -> Devices and Printers, I see the HP Laserjet 1200 series printer listed, but if I right click to try and print a test page, that option isn't available. Also when I try and print something from MS Word, the printer does not show ... (view more)

Fri
11
May
Dennis Faas's picture

How to: Use a Firewall to Block Full Screen Ads on Android

Infopackets Reader Steve G. writes: " Dear Dennis, Thank you so much for your article on How to Disable Full Screen Popup Ads in Android ! Lately I have been inundated with full screen ads appearing on my smartphone and I have no idea where they are ... coming from. I tried your suggestion in the article, which says to wait for the full screen ad to appear, then press the app button on my phone to see where the ad is coming from. The problem is that these full screen ads don't have a title, so unfortunately I can't tell where the ad is coming from. You also suggested using a firewall but I am not ... (view more)

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