Sheila Foss

Dennis Faas's picture

Terminology help is a 'gotcha'

You know, we all make fun of those "Computer Help Desk" emails that get passed around? Well -- try working at a real Computer Help Desk for a living! But, seriously. It is a real problem trying to help someone over the phone (especially having them ... type in a DOS command)! Remember the old "cup holder" email joke that got passed around where the guy on the other line thought that the CD ROM tray was a cup holder? Well -- have you ever tried to give good advice? Good advice always starts with the typical "beginning steps." Why? Because the person asking may or may not understand what is meant ... (view more)

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