McAfee Promises Compensation for Poisoned Antivirus Update
Last week, a buggy McAfee anti-virus update released to the public sent computers running Windows XP Service Pack 3 (SP3) crashing to a halt. The widespread issue led to intense anger thrown in the direction of the security firm, which recently announced it would offer to reimburse some users affected by the problem.
The issue was the result of a poisoned virus update which identified vital processes in the Windows XP operating system as being virus infected. When the antivirus program attempted to quarantine these critical files, it caused machines to crash without warning, leaving many users with unusable PCs.
McAfee Automated Fix Not Available
McAfee has offered a way around the issue; however, the fix is somewhat lengthy and technical.
As such, McAfee is now saying it will reimburse affected users for "reasonable expenses" that appear to include repair jobs for most systems and perhaps more compensation for the "small percentage" of PCs with permanent damage as a result of the buggy code.
If you have already incurred costs to repair your PC as a result of this issue, we're committed to reimbursing reasonable expenses," McAfee has posted on its home page. "Steps to process your reimbursement request will be posted in the next few days." (Source: pcmag.com)
Compensation Plan Unclear
McAfee has already noted that it will offer a two year extension of its antivirus services for systems affected by the problem. Unfortunately, that hasn't satisfied many users who now want nothing to do with the company. (Source: cnet.com)
Right now, McAfee is encouraging customers call its support hotline to see if the problem can be fixed by a company technician. If that's impossible, McAfee says it is ready to provide the software to fix the problem, either by download or delivery.
It's not yet clear which people will be granted compensation, but it's worth asking the support technician if you're one of those affected by the problem.
Free eBook: The Windows 7 Guide: From Newbies to Pros. In this 46 page guide you will be introduced to Windows 7 and what it has to offer. It will teach you about the new taskbar, how to resolve software compatibility issues, how to customize Windows Aero, and explain what the Windows 7 Libraries are all about. Also included: a detailed list of what software is included in Windows 7, and how easy networking is with Windows 7 along with other topics. The advice within this guide will help new users become acquainted with Windows 7 and can also help those who are on the fence about purchasing Windows 7 decide if it would be a good idea. Click here to download this eBook now! Note: this eBook is free, but registration is required; after that, you can select more ebooks and videos for download without registering again. If you have questions / problems with the registration form, please read this.