John Lister's picture

'No Negative Reviews' Clauses Could be Banned

The House of Representatives has passed a bill banning companies from gagging clauses that stop customers leaving online reviews. But the law doesn't mean customers are exempt from libel and related laws. The Consumer Review Fairness Act doesn't ... affect the legality of writing reviews itself. Neither is it anything to do with criminal law. Instead it's all about the terms and conditions that companies insist customers agree to before placing an order. These documents sometimes include a non-disparagement clause that says customers won't publish negative reviews of the companies ... (view more)

John Lister's picture

Judge: Firms Can't Ban Online Negative Reviews

California has passed a law that means companies can no longer ban customers from writing negative reviews on websites. Even attempting to do so could mean they firms face a financial penalty. The new law follows a protracted court battle that ... concluded this summer after an online gadget seller tried to "fine" a couple $3,500 for leaving a negative review on an independent website. A court eventually ordered KlearGear to pay more than $300,000 to the couple after its attempts to collect the "debt" hurt their credit rating. KlearGear had been trying to enforce a clause in ... (view more)

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