comcast

Wed
21
Sep
John Lister's picture

Comcast Gets Into Cellphone Service

Comcast is to offer cellphone service next year, targeting its existing customers. It will use a combination of cellphone towers leased from Verizon and its own wireless hotspots. The company is not revealing too many details at this point, but it ... appears it believes it will be able to offer a wider coverage area by using its existing network of around 14 million wireless hotspots. Customers Own Routers Part of Network That network is so large because it not only covers devices in public places such as coffee shops but also uses a "guest mode" on the wireless routers of many cable ... (view more)

Thu
04
Aug
John Lister's picture

State Sues Comcast over Dodgy 'Service Protection Plan'

Washington state officials are suing Comcast for allegedly misleading customers over a service protection plan. The cable and broadband company is accused of selling a $4.99 a month plan that many customers didn't need, and which fell short of its ... promises. The Comcast "Service Protection Plan" is promoted as covering the costs that would normally apply when a Comcast technician visits a home. The promotion claimed to have covered "all chargeable service calls for 3 ... XFINITY services without additional service fees." Many Repairs Free, Anyhow According to the state ... (view more)

Wed
13
Aug
John Lister's picture

Comcast Customer Service Under Fire Again

Comcast has been embarrassed yet again by a recording of a call to its customer service team. This time, a representative was caught trying to charge a Comcast customer for repairs , despite the company already promising the work would be done free ... of charge. Last month, Comcast came under fire when another customer repeatedly tried to cancel his Comcast service over the telephone. During the recording, which reportedly lasted eighteen minutes, the customer service representative repeatedly badgered the customer and demanded to know why he wanted to cancel his service. The audio recording was ... (view more)

Fri
16
May
Brandon Dimmel's picture

Comcast to Reinstate Bandwidth Caps: Fair or Foul?

It appears as if one of the largest cable and home Internet service providers in the United States is planning to reinstate monthly bandwidth limits on its many customers. The news is raising new and old questions about net neutrality , Internet ... fairness, and bandwidth usage caps in general. Recently, Comcast executive vice president David Cohen told a New York audience that his company plans to reinstate monthly bandwidth caps sometime in the next five years. Bandwidth Cap System More Fair, Says Exec Bandwidth is loosely defined as is a measurement of available or consumed data communication ... (view more)

Fri
27
Jul
Dennis Faas's picture

Comcast Platinum Plan: Download HD Movie in 20 Mins

Comcast has unveiled what may be the fastest broadband service ever offered to home users: a maximum speed of 305 megabits per second (Mbps). It's a plan that will cost subscribers $300 a month. The new package is part of Comcast's program to ... increase the speed of its fastest packages, including Xfinity Blast at 50 Mbps, Xfinity Extreme at 105 Mbps, and the new Xfinity Platinum at 305 Mbps. The slightly odd number (305 Mbps) has clearly been chosen to beat out rival Verizon's premium package, which tops out at 300 Mbps. The Verizon service is cheaper -- $205 a month -- but requires a two-year ... (view more)

Tue
29
May
Dennis Faas's picture

Comcast Pay-Per-Use Broadband Plan Backed by FCC

Federal Communications Commission (FCC) chairman Julius Genachowski says he's happy Comcast may begin offering Internet service on a pay-per-use basis. It would be a change from the more common model of charging a flat rate. Comcast recently ... announced it is dropping its 250 GB monthly download limit . Instead, it will now allow users to go above its new 300 GB "soft" limit, but only upon paying an additional fee. The company is also looking at offering several different service packages, with monthly data allowances that depend on the price paid, much like today's mobile broadband ... (view more)

Tue
22
May
Dennis Faas's picture

Comcast Dumps Data Limit, Reacts to Netflix Attack

Comcast has announced it will no longer freeze downloading by subscribers who use too much bandwidth. Instead, it will revise the monthly limit, and introduce extra charges for those who go over. At the moment, the company cracks down on users who ... consume more than 250 gigabytes (GB) in a month. Comcast first issues a warning, and then may suspend service for customers who refuse to cut down on their data use. The 250 GB limit will now be set aside while Comcast tests two alternative systems in sample markets. One alternative will be a system in which all customers operate under a 300 GB ... (view more)

Thu
11
Aug
Dennis Faas's picture

Comcast to Offer $10 Broadband, $149 Win7 PCs

Internet Service Provider (ISP) Comcast has announced it plans to cut the price of its service for families that can demonstrate financial need. The company, which also offers cable TV and telephone service, is calling this new, cheap web plan ... 'Internet Essentials'. Comcast's new plan has a lot to do with its recent acquisition of NBC Universal, a deal that was completed earlier this year. In order to complete the agreement, the Federal Communications Commission (FCC) stipulated that Comcast would need to make broadband memberships available to 400,000 low-income households at a reasonable ... (view more)

Mon
02
Nov
Dennis Faas's picture

FCC's Net Neutrality Powers Remain Questionable

It remains unclear whether the Federal Communications Commission (FCC) will be able to bring its proposed net neutrality rules into force. Another politician has launched a bid to block the FCC from further regulating the net, while an Internet ... carrier claims the commission doesn't have the legal power to bring the rules into force. Last week, the FCC voted unanimously to adopt plans for new rules enforcing the existing principle of net neutrality. The overall idea is that Internet carriers should treat all traffic equally. In practice that could mean cable firms and ISPs would not be allowed ... (view more)

Wed
18
Mar
Dennis Faas's picture

Social Search Reveals 700 Comcast Customer Logins

When educational technology specialist Kevin Andreyo recently read a report on people search engines , he decided to conduct a little 'people search' on himself. Andreyo did not expect to find much -- so, imagine the surprise when he uncovered the ... user name and password to his Comcast Internet account, put out there for the entire online world to see. In addition to his personal information, Andreyo also discovered a list that exposed the user names and passwords of (what he believed) to be 8,000 other Comcast customers. Andreyo immediately contacted both Comcast and the FBI, hoping to find ... (view more)

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