computer

Mon
26
Feb
Dennis Faas's picture

Explained: Windows 10 Upgrade: is Recovery Drive Upgraded as well?

Infopackets Reader 'Mbi Ent' writes: " Dear Dennis, After upgrading from Windows 8.1 to Windows 10 on the C drive, I still have a partition which is viewable under 'This PC' and is labeled as the 'Recovery' partition (also known as 'the D drive'). ... As far as I understand, the D Drive contains the vendor's recovery data for my Windows 8.1 which was originally installed on my system. What I would like to know is if the recovery partition has also been upgraded to Windows 10, or if it still contains Windows 8.1 recovery data? If it is the latter, could I just delete the recovery drive? " My ... (view more)

Thu
08
Feb
John Lister's picture

Latest Tech Support Scam Freezes Web Browser

Scammers have found a new trick that "locks up" a user's browser in an attempt to panic them into paying a bogus fee. Fortunately there's a simple way to get around the problem. The technique is the latest variant on a well-established scam in which ... compromised websites show bogus error messages claiming the computer has been infected with a virus. The user is encouraged to call a "tech support hotline," (usually in India) then tricked into making a credit card payment to the scammers to supposedly fix the problem. In some cases, scammers demand remote access to the computer and ... (view more)

Fri
19
Jan
Dennis Faas's picture

How to Fix: 'This site can't be reached. The connection was reset.' Error

Infopackets Reader 'Emmy-Lou' writes: " Dear Dennis, I am having trouble accessing eBay. The error message I get is: 'This site can't be reached. The connection was reset.' Other times, it is 'This site can't be reached. eBay unexpectedly closed the ... connection'. On the page with the error message, it says to: 'Try: Checking the connection, checking the proxy and the firewall, and Running Windows Network Diagnostics'. The official error message is ERR_CONNECTION_RESET (but sometimes it is ERR_CONNECTION_CLOSED ). Can you help? " My response: Troubleshooting this error message can be rather ... (view more)

Mon
08
Jan
Dennis Faas's picture

Can Malware (Spectre, Meltdown) Spy After Reboot?

In regard to last week's article on the Spectre and Meltdown CPU exploits, which affects 100% of all computers made since 1995, user 'rep' had the following question to ask: " Dear Dennis, [Being that this is a hardware exploit], am I right in ... thinking that any passwords, etc, which are stored in the CPU's memory are lost when the computer is shut down? If so, could I simply shut off the computer and reload it every time I want to use Internet banking and would that keep me safe from these exploits? " My response: I posted my original response in the comments section of Friday's article, but ... (view more)

Fri
05
Jan
Dennis Faas's picture

Spectre and Meltdown Exploits - What You Need to Know

Infopackets Reader Steve P. writes: " Dear Dennis, There has been a whirlwind of news on the Internet regarding the 'Spectre' and 'Meltdown' exploits that affect all microprocessors (CPUs) from 1995 and on. I am afraid my computer is at risk but I ... don't understand all the tecno-talk. Should I be worried? " My response: The short answer is: yes and no, mostly no (once patches are released). At the end of this article I'll offer advice on what you can do to stay protected. What does the Spectre and Meltdown Exploit Mean? I have been following the news for the last few days and here is what I ... (view more)

Fri
22
Dec
Dennis Faas's picture

Explained: in terms of Net Neutrality, will a VPN Stop ISP Throttling, Filtering?

Infopackets Reader Corey S. writes: " Dear Dennis, With the FCC repealing its plans to protect net neutrality in which all Internet traffic is created equal, will Virtual Private Networks (VPNs) make any difference what Internet Service Providers ... (ISPs) will be able to monitor and control when it comes to Internet traffic? For example, if there is no net neutrality and suddenly my Internet Service Provider wants to charge me extra to visit Netflix to view movies online, will a VPN help? Will a VPN help in terms of Blocking and Filtering, Internet Fast Lanes, Throttling, Zero Rated Services? ... (view more)

Fri
15
Dec
Dennis Faas's picture

Step-by-Step: Fix 'I/O Device Error' (Hard Drive, SD Card, etc)

Infopackets Reader Greeshma N. writes: " Dear Dennis, I have an external hard drive that has worked fine for years. Now the hard drive won't show up in My Computer, though it shows up under Devices and Printers - very strange! I have tried ... initializing the disk from Disk Management, but it won't format and I keep getting ' The request could not be performed because of an I/O device error '. I have tried cleaning up the disk by deleting items but it shows 0 bytes free and keeps giving me 'The request could not be performed because of an I/O device error'. What can I do to make this work? " My ... (view more)

Mon
11
Dec
Dennis Faas's picture

How to Fix: Can't Delete Restore Points (C Drive Full)

Infopackets Reader Bill L. writes: " Dear Dennis, I am a long time reader of Infopackets, and have used several of your articles to help fix problems for myself or friends. I have a similar problem mentioned in one of your previously written ... articles, where my C drive has magically filled up to almost completely full (with only 5.8GB free) and I am not able to find where the missing space went. I have examined directory on my system and it appears that 244 GB of available space is unaccounted for. I am a retired computer engineer, however my expertise was in large system development, and not ... (view more)

Fri
08
Dec
Dennis Faas's picture

How to Fix: Change Firefox Quantum Black Tabs to Gray

Infopackets Reader Jean B. writes: " Dear Dennis, I hope this email finds you well. My system recently upgraded to the newest version of Firefox Quantum (version 57), and so far it is much faster than the previous versions. One of the annoying ... features of the Firefox upgrade is the black tabs (black background) near the top of the page. Previously the Firefox tabs were gray in color and I prefer that to the black tabs. I have looked in the program preferences but can't find a way to change it back. Can you help? " My response: I am also not a fan of the black tabs in Firefox and am in the ... (view more)

Mon
04
Dec
Dennis Faas's picture

How to Fix: Gracefully Close Thunderbird using Batch Script

Infopackets Reader Steve T. writes: " Dear Dennis, I am trying to backup my Mozilla Thunderbird emails using an automated backup schedule. The problem is that Thunderbird is always running on my computer and there does not seem to be a way to ... gracefully close the program so that the backup can start. Without closing the Thunderbird before the backup, I run the risk of having corrupt backups due to files being in use. Can you please tell me if there is a way that I can gracefully close Thunderbird (without terminating the process unexpectedly) so that I can complete my automated backups? " My ... (view more)

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