customers

Thu
03
Sep
Dennis Faas's picture

iPhone: Not the Jackpot that AT&T had Hoped, Report Says

A major newspaper has recently questioned how much AT ... (view more)

Thu
13
Aug
Dennis Faas's picture

Microsoft Finds Extra Revenue in Domain Renewal Fees

Microsoft has some bad news for those who signed up for the Office Live Small Business service before February 2008. These people will now have to pay an additional fee to renew all web domains acquired through the service. This is not the first ... time that Microsoft has requested payment for domain renewals. In February 2008 the company started charging new customers $14.95 USD for each new web domain. Up until now, those who signed up for the Office Live Small Business service before February 2008 were exempt from paying any additional fee. In the Interest of Fairness... Now, all Office Live ... (view more)

Wed
05
Aug
Dennis Faas's picture

Network Solutions Hacked, 500k Credit Cards Exposed

Malware planted on web servers belonging to Network Solutions LLC, a hosting company and domain registrar, reportedly compromised more than a half a million credit card accounts belonging to customers of its e-commerce merchants. The company said it ... found unauthorized code on servers that support some of its e-commerce merchants' websites. It's reported that transaction data for about 4,343 of its merchant websites was stolen and redirected to outside servers. (Source: techtarget.com ) Half a Million Cardholders Affected Approximately 573,928 cardholders were affected by the breach that ... (view more)

Wed
21
Jan
Dennis Faas's picture

Cellphone Networks Survive Inauguration, Mostly

Everybody was talking about Barack Obama's inauguration on Tuesday morning, and it showed. According to reports, a number of mobile phone networks faced overload circumstances that day until late afternoon, when the chat sessions finally began to ... dissipate. Having the most trouble that morning appears to have been T-Mobile, with PC World reporting that one customer complained they were unable to make or receive calls throughout the entire morning leading up to Obama's appearance. With cellphones an often necessary lifeline for personal and business purposes, the victim's disgust is certainly ... (view more)

Tue
02
Sep
Dennis Faas's picture

ISPs Tracked Customers Without Consent

Last fall, several communications companies reportedly conducted trials, in some cases lasting up to 6 months, of network-based technology designed to track a customer's Internet actions, attempting to amass refined data on web-surfer habits that ... may be sold at premium rates to advertisers. Cable One's 'trial' affected about 700,000 customers. Bresnan Communications conducted a similar 'trial' that was limited to about 6,000 broadband customers in Billings, Montana from April 1 to June 26, 2008. Knology tested it on about 230,000 of their customers from January until July 2008. WideOpenWest ... (view more)

Wed
27
Aug
Dennis Faas's picture

Which Internet Providers Are Watching You Surf The Internet?

It's one of the first rules of Internet 101: visiting questionable websites leads to viruses, which entices hackers to access your hard drive and monitor your every click. But can someone still be monitoring your web activity even if you're extra ... careful when selecting online destinations? The answer may just depend on which Internet provider you use. A few months ago, The U.S. House Committee on Energy and Commerce sent out an open letter to 33 companies inquiring about their online targeting practices, or in other words, the extent to which the web activity of their customers is being ... (view more)

Tue
10
Jun
Dennis Faas's picture

Starbucks' Free Wi-Fi Deal Not As Good As Its Coffee

It has long frustrated me that I can't saunter into my local Starbucks, buy my favourite over-priced java, slide into an over-sized comfy chair, and browse the Internet. Well, actually, I could, but I would have to pay around $30/month to get it. ... For most Starbucks customers, myself included, the price of a coffee is high enough. Independent coffee shops have had a long tradition of offering free Internet access to customers. The logic is that, if you give them Internet, they are likely to stay longer and buy more. Plus, independent owners are often less the boardroom, bottom-line driven ... (view more)

Tue
03
Jun
Dennis Faas's picture

Dell Guilty of Defrauding Customers

Computers, cell phones and the like are the ultimate luxuries. They make our lives easier and, lets face it, we love them to death. But we all know how frustrating it can be when something goes wrong. Either it's way more expensive than we thought, ... impossible to repair, or the warranty doesn't cover what's broken. That's how some deceived Dell customers felt about financing, warranties, and repair services promised by the company. Clients who were "left on hold for hours...pressured to take apart their computers themselves, and subjected to numerous other negligent and abusive practices." ( ... (view more)

Fri
28
Mar
Dennis Faas's picture

Netflix Produces Its Own Drama

Movie rental firm Netflix had to delay deliveries by a day after its site was down for nearly 11 hours on Monday. It's thought the problem was caused by a routine weekly maintenance session, scheduled for the middle of the night, mistakenly taking ... place during the day. Engineers noticed the problem at 7am Pacific time and didn't get it fixed until 6pm. (Source: wired.com ) Because the company's distribution centers all rely on the website to access customer data, no deliveries were possible on Monday. A spokesman said on Tuesday that "We're shipping everything that should have been shipped ... (view more)

Fri
25
Jan
Dennis Faas's picture

AT&T Gives Free Wi-Fi to Broadband Customers

AT ... (view more)

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