Dennis Faas's picture

Apple Relaxes Water Damage Policy on iPods

Apple appears to have loosened a policy that previously exempted iPods from warranty cover if they showed signs of water damage. But it's unclear if the change will apply to more expensive devices. iPod Hardware Contains Liquid Sensors Although it's ... a clearly-stated part of Apple's user guides and conditions of sale that the company disclaims any responsibility for damage caused by liquid, most people do not realize that doesn't simply apply to cases where the damage is very visible. Instead, all the company's portable devices have a tiny liquid contact indicator: in the iPod it's at the ... (view more)

Dennis Faas's picture

Apple Refuses To Fix Smokers' Computers

If you run over your computer with a monster truck, stick dynamite in the USB slot or attach it to a Slinky and roll it down the stairway, you can reasonably expect to lose any warranty or cover care you have on it. But now there's another rash ... activity that can leave you out of pocket if a fault develops: smoking. The Consumerist website, run by the same group behind Consumer Reports magazine, says two readers have found Apple refused to fix computers because they were smokers. Both had purchased the extended warranty Applecare package. In one case, the problems with the machine were blamed ... (view more)

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