dell

Tue
21
Aug
Dennis Faas's picture

Customer Satisfaction Ratings Tough on Tech

Love your iPod, iPhone, or iMac? If you're an owner of any of these popular devices, there's a good chance you've been impressed with Apple's products in the past. For the last few years, it has experienced almost unrivaled satisfaction from ... consumers. Unfortunately, that seems to have changed. According to the University of Michigan's annual rankings (cited through the American Customer Satisfaction Index, or ACSI), Apple dropped some five percentage points in its overall customer satisfaction ranking. That's a plummet from an impressive 84 to a still-stellar 79. Also dropping in the ... (view more)

Wed
27
Jun
Dennis Faas's picture

Dell Addresses '22 Confessions of a Former Dell Sales Manager'

When a former Dell sales manager posted an aggressive and revealing blog post on Consumerist.com, their former employer was, as you might expect, less than enthused. Dell was so unhappy, in fact, that it sent a letter to the website requesting that ... the blog be removed for allegedly containing confidential information. But after Consumerist.com refusal to comply, Dell has changed its tune and apologized for its cease-and-desist request. The original post, entitled "22 Confessions of a Former Dell Sales Manager," offered advice to consumers purchasing a Dell. The blog offered various tips, ... (view more)

Wed
06
Jun
Dennis Faas's picture

Dell Introduces Three New Linux PCs

Dell officially launched three consumer PCs that run the Ubuntu 7.04 Linux Operating System (OS): two desktops and one laptop. The new PCs give consumers a third choice when purchasing a computer -- namely, a machine with Windows installed, a ... machine with no OS so they can install whatever they want, and one with Ubuntu Linux installed. The PCs will be available from Dell's web site . The E1505n laptop starts at $599. The E520n desktop starts at $599 and the XPS 410n starts at $849. As a comparison, the XPS 410 that comes with Windows Vista Premium preloaded costs $899. More information about ... (view more)

Thu
24
May
Dennis Faas's picture

Dell Sued for Deceivingly Low Improbable Financing

Dell has come under fire once again -- this time, it's for misleading customers. New York Attorney General Anthony Cuomo has filed a lawsuit against the company claiming that it misled customers on the financing arrangements of their purchases. ... (Source: arstechnica.com ) Specifically, the lawsuit accuses Dell and its Financial Services unit of deceiving customers with enticing financial offers which carried an abundance of restrictions and limitations. Cuomo said that consumers "who purchase Dell's products often find that many of the benefits and inducements featured in Dell's advertisements ... (view more)

Fri
20
Apr
Dennis Faas's picture

Dell Offers Windows XP to Home Users

Dell has announced that it will begin offering Windows XP on some of their consumer systems due to significant customer demand. The company said many customers have been asking for XP as part of the Dell IdeaStorm project, which asks customers to ... help the company come up with product ideas. "We heard you loud and clear on bringing the Windows XP option back to our Dell consumer PC offerings," Dell said on its Ideas in Action page. Users vote on various suggestions. Bringing Windows XP back received over 10,000 votes. Interestingly, adding Linux received over 123,000 votes. Starting ... (view more)

Thu
01
Mar
Dennis Faas's picture

Not all custom built Dell's ship with Vista

Consumers purchasing some high end computers online Dell are having to make those purchases with Windows XP, due to issues with some peripherals that are incompatibile with Windows Vista. There is no indication that the problem is widespread, but ... some customers wanting to build their own computers from Dell may be forced to choose hardware that isn't ready to run on Microsoft Windows Vista. A Dell spokesperson confirmed last Friday that two of its high-end gaming machines won't run the latest version of Microsoft's latest operating system (OS) at all. "There are still some compatibility ... (view more)

Thu
01
Feb
Dennis Faas's picture

Dell Deals Vista 'Big Time,' Says CEO

With the big box electronics stores and everyday department retailers now (finally) selling Vista to home consumers, it's time to wait and see exactly how well the new operating system does for Microsoft. The project, once code named "Longhorn", has ... involved ten thousand employees and a whole lot of investment -- both in time and money. It seems as if the first indicators of release success are coming from major online computer retailer Dell, who announced a few days ago that they've already shipped tens of thousands of copies of Vista. (Source: dell.com ) Dell's own Vista flurry began last ... (view more)

Tue
19
Dec
Dennis Faas's picture

Dell Appoints New Chief of Online Sales

It's been a while since we reported a big hire or promotion by one of our favorite major software or hardware companies. Back in the earlier months of 2006, it seemed like good 'ol Microsoft was moving people from one position to the next -- as if ... playing a game of boardroom magical chairs. As the Christmas season has set into gear, however, most companies have remained mum: until now. Dell has recently announced that former Wells Fargo employee, Sona Chawla, has been appointed head of online sales and support. Chawla will be working directly under Dell's senior vice president, John Hamlin. ... (view more)

Fri
06
Oct
Dennis Faas's picture

Dell Wants You To Recycle Your Old PC

What do you do with a computer that you no longer need? You can always give it away, but then there's worries that another person might have access to previous and private information once held on the PC ... or, you can just store it in a garage and ... watch it take up space and gather dust. Neither option sounds very appealing, does it? ;-) Now computer maker Dell is offering another choice to U.S. consumers: If you own a Dell brand PC or accessory, you can recycle it for free. A company worker will come pick it up from your home at no charge. Computer recycling, however, is hardly a new ... (view more)

Tue
26
Sep
Dennis Faas's picture

Dude, India's Got A Dell!

Did you know that India is one of the fastest growing technology markets in the world? The dudes at Dell sure did. The company plans to build its first factory near Chennai, the fourth largest city in India -- with over 6 million people in its metro ... area. The facility is expected to open its doors in the first half of 2007. (Source: statesman.com ) "We will start with a production capacity of 400,000 units and quickly ramp up to much higher numbers," according to Rajan Anandan, Dell India's vice-president and general manager. "We are building this factory with the simple objective of ... (view more)

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