ram

Fri
02
Jun
Dennis Faas's picture

How to Fix: Bootable Prime95 to Stress Test Hardware

Infopackets Reader Peter M. writes: " Dear Dennis, I have a very strange issue. I recently put together a new computer build and installed Windows 10. Everything was working fine for the past month or so, then all the sudden, Windows 10 won't boot ... into the login screen - it simply freezes at the swirling dots. Surprisingly, I can remote desktop into the problematic machine from another, but the system stability doesn't last and eventually it freezes up on me. I suspect I have a hardware problem - perhaps the video card. I've managed to run 'msconfig' and specified Safe Mode with Networking, ... (view more)

Fri
24
Feb
Dennis Faas's picture

How to Fix: Laptop Won't Turn On - The Definitive Step-by-Step Guide

Infopackets Reader Marion L. writes: " Dear Dennis, I haven't used my laptop for a few weeks. I went to turn it on today, but it won't turn on at all. I have it plugged in to the wall power outlet, but it still doesn't work. What do I do now? " My ... response: This is a fairly common issue with laptops; oftentimes the laptop won't turn on even if it's plugged into the wall if it's been sitting for a while - in your case, a few weeks. Sometimes, however, something else has gone wrong, and parts of the laptop may be corrupt or not working, or the laptop may have died. I'll explain what you need to ... (view more)

Mon
19
Sep
Dennis Faas's picture

How to Fix: Laptop Black Screen, Windows Won't Boot

Infopackets Reader Elijah N. writes: " Dear Dennis, I have an HP laptop with Windows 10. Yesterday the laptop was working perfectly fine, but this morning I tried to turn it on and all I get is a black screen. The power light turns on, and the ... screen appears to be on (the screen backlight is on), but the screen is black and it won't boot into Windows 10. Nothing happens. What can I do to get my laptop working? " My response: This is a fairly common issue, and is either a hardware problem or a Windows boot problem. Some possibilities include: the laptop motherboard or display may have died, or ... (view more)

Fri
22
Apr
Dennis Faas's picture

How to Fix: CRITICAL_PROCESS_DIED Error - Step by Step

Infopackets Reader 'Lee' writes: " Dear Dennis. I have done a clean install of Windows 10 and downloaded all updates; however, I keep getting a blue screen error message that "CRITICAL_PROCESS_DIED". Prior to that I was running Windows 7 - but also ... had the same error CRITICAL_PROCESS_DIED. I have done several clean installs, but no luck. I've run chkdsk (check disk) and did a memory check - but neither report any errors. I did the 'sfc /scannow', but receive an error that 'windows resource protection found corrupt files but was unable to fix some of them'. Can you please help? " My response: ... (view more)

Mon
29
Feb
Dennis Faas's picture

Explained: System Restore vs System Recovery, and When to Use It

Infopackets Reader Fred L. writes: " Dear Dennis, I own an HP computer with Windows 7 and many of my programs keep crashing for no apparent reason. One of the biggest problems I have is that Windows Explorer crashes, then my desktop is reset; this ... happens over and over again, making it impossible to use the computer. I've scanned for viruses and malware and nothing as turned up. As such, I would like to reset the computer to factory settings and wipe out the entire hard drive, similar to when I first purchased the computer. There is something called HP Recovery Manager, but I don't fully ... (view more)

Fri
10
Jul
Dennis Faas's picture

Windows 10 Upgrade: Can I choose 32-bit or 64-bit?

Infopackets Reader Susan K. writes: " Dear Dennis, With regard to the free Windows 10 upgrade : will I receive Windows 10 32-bit, or Windows 10 64-bit, or will I have a choice? I ask because I am currently running Windows 8 32-bit and I'd like to ... upgrade to Windows 10 64-bit. A friend of mine told me that the 64-bit Windows is faster. Can you tell me what is the difference between 32-bit and 64-bit Windows 10? " My response: As with all previous versions of Windows, you can only change the operating system architecture (for example: from Windows 7 32-bit to Windows 10 64-bit) if ... (view more)

Fri
27
Mar
Dennis Faas's picture

Does Windows 10 require the CPU to support PAE?

Infopackets Reader Michael E. writes: " Dear Dennis, Do you know if Windows 10 (including Windows 10 Technical Preview) requires Physical Address Extension (PAE) support for the processor? " My response: That's an interesting question. The short ... answer is that yes, Windows 10 requires that your processor supports PAE. The good news is that the PAE feature has been available in most processors since 2003, so if your computer is 12 years old or newer, it's a safe bet that you don't have anything to worry about. Windows 8 and Windows 10 PAE Support In general, Windows 10 ... (view more)

Fri
06
Feb
Dennis Faas's picture

Computer Freezes After Sleep?

Infopackets Reader 'Gloria' writes: " Dear Dennis, My laptop is set to go to sleep after a period of inactivity, but always freezes after it wakes up. When I press the power button to resume from sleep, the screen turns on but the laptop freezes and ... I can't input anything while I wait for it to wake up. This goes on for some time. At this point I usually power it off completely, then restart it with a cold boot because I hate waiting. How can I fix my laptop's sleep so it wakes up faster and so it doesn't always hang? " My Response: I don't recommend powering off your laptop to circumvent the ... (view more)

Mon
01
Dec
Dennis Faas's picture

Difference between 32 bit and 64 bit Windows?

Infopackets Reader Gord S. writes: " Dear Dennis, I have Windows 8.1 64 bit installed on my PC. When downloading programs I see there are options for 32 bit or 64 bit. My question is: should I download both 32 bit and 64 bit programs? [Also, what is ... the difference between 32 bit and 64 bit Windows?] Thank you for your comments. " My response: That's a great question; thanks for asking. If you are running 64 bit Windows, you should download and install 64 bit versions of programs -- but only if they are available. If there is no 64 bit version available, then running the 32 bit version will ... (view more)

Fri
24
Oct
Dennis Faas's picture

Should I disable the Windows Page File or Swap File?

A visitor chatted with me on the web site other day, and he had a question about the Windows Page file. He wrote: " I have a question in regard to optimizing Windows and its 'page file'. I have Windows 7 Professional (64 bit) with a 1 terabyte (TB) ... hard drive, and 8 gigabytes of RAM. My system uses a newer generation Intel processor (Core i5 or Core i7). My question is: do I really need a page file when I have 8GB of memory? In your opinion, which is better: having Windows manage my page file, or should I define a custom page file, or use no page file? " My Response: The short answer is that ... (view more)

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