service

Fri
22
Jul
Dennis Faas's picture

How to Fix: Windows 10 Laptop Screen Fades (too dark)

Infopackets Reader Mary L. writes: " Dear Dennis, I just installed Windows 10 on my laptop, but I'm having a problem with the screen fading so dark I can hardly see it. I've tried adjusting the screen brightness manually on the laptop by pressing ... the FN (function) key + up arrow key, but the screen brightness won't say - it keeps going dark automatically on its own. The screen goes dim whether or not I have the laptop plugged into the power outlet, or if it's running on battery. It also seems to happen immediately as soon as I login to Windows. I have tried changing the Power Settings (via ... (view more)

Fri
03
Jun
Dennis Faas's picture

How to Fix: SysMenu.DLL Error When Starting Windows

Infopackets Reader Jason B. writes: " Dear Dennis, I recently upgraded my laptop to Windows 10 from Windows 8.1. After a few days of the upgrade, I keep getting a strange DLL error message stating that 'SysMenu.dll could not be found'. The error ... message always seems to appear right after I boot or reboot the computer, and about 2 or 3 minutes after I gain access to the desktop. The error message is: 'There was a problem starting C:\PROGRA~1\COMMON~1\System\SysMenu.dll. The specified module could not be found.' I have searched Google from high to low on how to fix this error, but the solutions ... (view more)

Mon
11
Apr
Dennis Faas's picture

How to Fix: Svchost.exe High CPU Usage

How to Fix: Svchost.exe High CPU Usage Infopackets Reader Ben J. writes: " Dear Dennis, I just reinstalled Windows 7 on my machine, and from the get-go the machine is very slow to use. I ran Windows Task Manager to see what is going on, and the ... svchost.exe process is consuming 50% of my CPU. I have disabled the sleep mode on my computer and let svchost run for a few days, but nothing has come of it - it's still causing high CPU usage. I should also mention that I have not yet received any Windows Updates on my computer for the last week. What is causing the svchost process to run at high CPU ... (view more)

Fri
08
Apr
Dennis Faas's picture

How to Fix: Trojan Keeps Coming Back, Won't Remove

Infopackets Reader Jason B. writes: " Dear Dennis, Thanks for all your excellent articles! Somehow my PC got infected with the Trojan: Trojan.Agent.Gen - it was detected by Malwarebytes Antimalware after I ran a scan. Malwarebytes said it needed to ... reboot to clean the infection; I did that, but after another scan, the Trojan is still on my system - I can't remove it! The filename and path of the Trojan is located at %userprofile%\AppData\Roaming\windows.vbs. I have also tried removing Trojan.Agent.Gen using Microsoft Security Essentials and ADWCleaner, but neither program will remove it and ... (view more)

Thu
18
Feb
John Lister's picture

Outlook Web Email Gets Overhaul

Microsoft has started rolling out a revamped Outlook.com, its email web portal. The service now includes a variety of tools, including some from other companies, designed to make email easier and more productive. Outlook.com takes Microsoft's ... existing email software and turns it into a web service, meaning that you can get your messages by visiting a website in a browser rather than the traditional (if now seen as outdated) method of using a separate application. Filtering And Searching Improved Among the key features is "Clutter." It's Microsoft's take on a filter for ... (view more)

Tue
12
Jan
John Lister's picture

Microsoft May Offer Own Mobile Data Plan

Rumors suggest that Microsoft will allow Windows 10 users a way to access mobile data connections without having to deal directly with mobile carriers. The system would require a special Microsoft SIM card , and could make life easier for people on ... the move. There's no official confirmation Microsoft yet, but the company has already published an app in the Windows 10 store. At the moment the app, simply titled "Cellular Data", appears to be a placeholder while the 'further details' link points back to the main Microsoft website. The app description says it will let customers ... (view more)

Tue
28
Apr
John Lister's picture

Facebook Debuts Free Video Call Service

Facebook has begun rolling out its free video and audio call service to other Facebook users via its Messenger app. It's arguably the biggest challenge yet to the Skype audio and video calling platform, which is now owned by Microsoft. Facebook ... began offering video calls back in 2011, when it partnered with Skype but has since developed its own technology. The new call service works in the dedicated Facebook 'Messenger' app, which is available only on smartphones and tablets and does not work through the Facebook website. Last year, Facebook removed the messaging feature from its main ' ... (view more)

Mon
30
Mar
Dennis Faas's picture

How to Fix: 'Failure configuring Windows Updates; Reverting changes' Error

Infopackets Reader Fred J. writes: " Dear Dennis, I had to reinstall Windows 8 on my machine, and I wanted to download the Windows 8.1 update afterward. But when I try, that I'm told I must have all the current Windows 8 updates installed. So, I ... looked at the updates for Windows 8 and there are over 150 of them. I requested that they all be downloaded and installed, and they did. However, when the installation and configuration starts, I get the message that there was a ' Failure Configuring Windows Updates; Reverting changes ', and then Windows Update fails. Now I'm ... (view more)

Wed
25
Mar
John Lister's picture

Google to Eliminate Paper Bills using Gmail

Google is said to be planning a tool to let users receive bills via and email, then pay with a single click of a button - all without leaving their inbox. While it will be promoted as a service to benefit users, it could be part of a wider business ... move for Google. Leaked screenshots reveal the service is codenamed Pony Express, though it's unknown if that will be the real name if and when it launches. The current plan is to start the service in the final quarter of 2015. The plan isn't so much to replace existing electronic billing. Instead, Google is targeting companies which print ... (view more)

Fri
27
Feb
Dennis Faas's picture

Web Pages Load Slow, but I have Fast Internet. Why?

Infopackets Reader Paul H. writes: " Dear Dennis, I recently upgraded my Internet connection speed through my Internet Service Provider, and I now have 60MB broadband service. As I expected, I have really fast downloads and web pages load lightening ... fast. However, some websites are considerably slower than I would expect, even slower than before the upgrade. Any ideas why that might be? " My Response: There are many reasons why some pages don't load as fast as others, even if you upgraded your broadband. The most important point to understand is that even though you have a fast ... (view more)

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