service

Thu
08
Dec
John Lister's picture

One Mobile Number Could Cover Multiple Devices

T-Mobile is to let customers use a single phone number on multiple devices, including computers and tablets. It will even work on handsets with service from rival carriers. Although tools such as Google Voice already allow a similar function, they ... use data networks to carry voice calls, which can mean lower quality. The T-Mobile tool will work over ordinary voice networks wherever possible. The technology, which T-Mobile dubs Digits, involves a fundamental rethink of what a SIM card is for. At the moment it involves identifying a specific device that's linked to a mobile service plan. ... (view more)

Wed
05
Oct
John Lister's picture

Should You Use a Password Manager?

Lately we've been posting a lot of articles about websites and services that have been hacked . One of the primary recommendations we have also repeated is that users should use unique and hard-to-guess passwords for each site, as this will help to ... prevent any further breaches. The reasoning is that if user account data is stolen on one site ( Yahoo is a good example ), the same username and passwords may also be valid on other sites - but only if users are using the same account names, passwords or password hints. Unfortunately this is often the case, because using the same passwords on ... (view more)

Thu
04
Aug
John Lister's picture

State Sues Comcast over Dodgy 'Service Protection Plan'

Washington state officials are suing Comcast for allegedly misleading customers over a service protection plan. The cable and broadband company is accused of selling a $4.99 a month plan that many customers didn't need, and which fell short of its ... promises. The Comcast "Service Protection Plan" is promoted as covering the costs that would normally apply when a Comcast technician visits a home. The promotion claimed to have covered "all chargeable service calls for 3 ... XFINITY services without additional service fees." Many Repairs Free, Anyhow According to the state ... (view more)

Fri
22
Jul
Dennis Faas's picture

How to Fix: Windows 10 Laptop Screen Fades (too dark)

Infopackets Reader Mary L. writes: " Dear Dennis, I just installed Windows 10 on my laptop, but I'm having a problem with the screen fading so dark I can hardly see it. I've tried adjusting the screen brightness manually on the laptop by pressing ... the FN (function) key + up arrow key, but the screen brightness won't say - it keeps going dark automatically on its own. The screen goes dim whether or not I have the laptop plugged into the power outlet, or if it's running on battery. It also seems to happen immediately as soon as I login to Windows. I have tried changing the Power Settings (via ... (view more)

Fri
03
Jun
Dennis Faas's picture

How to Fix: SysMenu.DLL Error When Starting Windows

Infopackets Reader Jason B. writes: " Dear Dennis, I recently upgraded my laptop to Windows 10 from Windows 8.1. After a few days of the upgrade, I keep getting a strange DLL error message stating that 'SysMenu.dll could not be found'. The error ... message always seems to appear right after I boot or reboot the computer, and about 2 or 3 minutes after I gain access to the desktop. The error message is: 'There was a problem starting C:\PROGRA~1\COMMON~1\System\SysMenu.dll. The specified module could not be found.' I have searched Google from high to low on how to fix this error, but the solutions ... (view more)

Mon
11
Apr
Dennis Faas's picture

How to Fix: Svchost.exe High CPU Usage

How to Fix: Svchost.exe High CPU Usage Infopackets Reader Ben J. writes: " Dear Dennis, I just reinstalled Windows 7 on my machine, and from the get-go the machine is very slow to use. I ran Windows Task Manager to see what is going on, and the ... svchost.exe process is consuming 50% of my CPU. I have disabled the sleep mode on my computer and let svchost run for a few days, but nothing has come of it - it's still causing high CPU usage. I should also mention that I have not yet received any Windows Updates on my computer for the last week. What is causing the svchost process to run at high CPU ... (view more)

Fri
08
Apr
Dennis Faas's picture

How to Fix: Trojan Keeps Coming Back, Won't Remove

Infopackets Reader Jason B. writes: " Dear Dennis, Thanks for all your excellent articles! Somehow my PC got infected with the Trojan: Trojan.Agent.Gen - it was detected by Malwarebytes Antimalware after I ran a scan. Malwarebytes said it needed to ... reboot to clean the infection; I did that, but after another scan, the Trojan is still on my system - I can't remove it! The filename and path of the Trojan is located at %userprofile%\AppData\Roaming\windows.vbs. I have also tried removing Trojan.Agent.Gen using Microsoft Security Essentials and ADWCleaner, but neither program will remove it and ... (view more)

Thu
18
Feb
John Lister's picture

Outlook Web Email Gets Overhaul

Microsoft has started rolling out a revamped Outlook.com, its email web portal. The service now includes a variety of tools, including some from other companies, designed to make email easier and more productive. Outlook.com takes Microsoft's ... existing email software and turns it into a web service, meaning that you can get your messages by visiting a website in a browser rather than the traditional (if now seen as outdated) method of using a separate application. Filtering And Searching Improved Among the key features is "Clutter." It's Microsoft's take on a filter for ... (view more)

Tue
12
Jan
John Lister's picture

Microsoft May Offer Own Mobile Data Plan

Rumors suggest that Microsoft will allow Windows 10 users a way to access mobile data connections without having to deal directly with mobile carriers. The system would require a special Microsoft SIM card , and could make life easier for people on ... the move. There's no official confirmation Microsoft yet, but the company has already published an app in the Windows 10 store. At the moment the app, simply titled "Cellular Data", appears to be a placeholder while the 'further details' link points back to the main Microsoft website. The app description says it will let customers ... (view more)

Tue
28
Apr
John Lister's picture

Facebook Debuts Free Video Call Service

Facebook has begun rolling out its free video and audio call service to other Facebook users via its Messenger app. It's arguably the biggest challenge yet to the Skype audio and video calling platform, which is now owned by Microsoft. Facebook ... began offering video calls back in 2011, when it partnered with Skype but has since developed its own technology. The new call service works in the dedicated Facebook 'Messenger' app, which is available only on smartphones and tablets and does not work through the Facebook website. Last year, Facebook removed the messaging feature from its main ' ... (view more)

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