service

Tue
24
Mar
Dennis Faas's picture

New Twitter Tool Makes Complaining a New Experience

If you are thinking of complaining on Twitter about a company's service, your grumble might be more effective than you think. A customer relations management firm is now offering a service that lets companies monitor and deal with comments about ... them on the site. Salesforce calls its product the 'Service Cloud' and already covers posts on Facebook. The Twitter functionality will be added free of charge to existing customer accounts. Complaints In Context While Salesforce uses some serious jargon in its publicity, their product is remarkably simple. It takes advantage of the fact that a ... (view more)

Wed
11
Mar
Dennis Faas's picture

Legacy Locker: Even in Death, your Digital Assets can Live On

It may seem like an obscure question, but have you ever wondered what would happen to your email accounts, digital media, and other important computer files after you pass away? While many would assume that the activity of the computer dies with its ... owner, a San Francisco-based startup is asking people to give serious thought to the idea of allowing certain people access to their digital assets. The "online will" service, known as Legacy Locker, would add a new dimension to traditional estate planning. A Will for the Digital Age Legacy Locker works in a similar manner to that of a written ... (view more)

Tue
03
Mar
Dennis Faas's picture

City-Country Broadband Split to Widen In Britain

A telecommunications firm in Great Britain has received full regulatory permission to build a national fiber-optic network for broadband. It could mean speeds of up to 100 Mbps for those in cities, with rural dwellers left behind. The company ... concerned, British Telecom (BT), was once the monopoly provider of phone services in the country. Today it competes with others, but still controls the phone network itself, meaning phone users must either rent a line from BT or use a cable service. At the moment the fastest cable service belongs to Virgin Cable, which has just launched a premium 50Mbps ... (view more)

Tue
24
Feb
Dennis Faas's picture

Proposed Bill Requires ISPs 2 Year Data Retention

Republican politicians have reportedly called for a sweeping new federal law requiring all Internet Service Providers (ISPs) and operators of millions of WiFi access points -- including hotels, local coffee shops, and home users -- to keep records ... about users for two years to aid police investigations. The legislation would impose unprecedented data retention requirements on a broad swath of Internet access providers. Two bills (S. 436 in the Senate and H.R. 1076 in the House of Representatives) have been introduced so far. Each bill is titled "Internet Stopping Adults Facilitating the ... (view more)

Thu
19
Feb
Dennis Faas's picture

Facebook Members Condemn Terms of Use

Privacy-minded Facebook members and consumer advocacy groups were victorious this week in forcing the colossal social networking site to reverse policy changes that threatened confidentiality and user control. Members once again blew the whistle on ... potential privacy violations resulting from adjustments to the license on user content. The problematic terms of service gave Facebook "irrevocable, perpetual, non-exclusive, transferable, fully paid, worldwide license" in relation to user content for "promotional efforts," and also stipulated that deletion of the member account would not ... (view more)

Fri
06
Feb
Dennis Faas's picture

Global Watchdogs Attack Google's Latitude

Google recently released a location-aware mobile application (Google Latitude) allowing the friends and family of a mobile phone user to track their location at all times. Not only is the location of the mobile user featured, but the application can ... also be used to contact them via SMS, Google Talk or Gmail. Now, Privacy International, a non-profit, British-based organization acting as a watchdog for surveillance invasions by governments and corporations has publicly blasted the application, calling it an "unnecessary danger to the security and privacy of a user". (Source: computerworld.com ... (view more)

Tue
27
Jan
Dennis Faas's picture

'YouTube for Television' to launch via Sony and Nintendo

YouTube has announced a partnership with Sony and Nintendo to create "YouTube for Television". As the name suggests, users can now watch their favorite Internet videos on their big-screen television sets. What's the catch? Since YouTube for ... Television runs over the Internet, the link needed to log onto the service is only accessible via a game console. Since the partnership is exclusive to Sony and Nintendo, the user first needs to pick up a PlayStation 3 or Wii to start watching television-displayed YouTube videos. Conspicuous by its absence in the partnership is Microsoft and its Xbox 360. ... (view more)

Wed
14
Jan
Dennis Faas's picture

Netflix to Stream Movies Direct to 'Broadband HDTVs'

Netflix recently struck a deal with LG that allows its Internet movie-rental service directly to TV sets without any extra hardware boxes required. The news comes as Roku, a firm making set-top boxes for rentals, announced Netflix will no longer be ... its exclusive provider. LG will produce 'Broadband HDTVs' which will be publicly unveiled at an entertainment trade fair this month. The sets will plug directly into an Internet connection without having to be routed via a computer or set-top box. Owners will be able to access a Netflix account directly though the TV and remote control, though this ... (view more)

Mon
12
Jan
Dennis Faas's picture

BP Gas Station to offer Free Internet Access

BP gas stations are making vast improvements to its locations all across North America in an attempt to transform the company into a recognizable "one-stop shop" for travelers. For the modern patron, this means getting WiFi access free of charge. Of ... course, BP does have a hidden agenda when offering free Internet service: entice people to stay for longer periods of time in the hopes of checking out the other services the station has to offer. Over 90% of all BP locations will be given major upgrades in the service department, including on-site restaurants, video arcades and a well-stocked ... (view more)

Thu
01
Jan
Dennis Faas's picture

Wi-Fi Ready To Move From Sprint To Gallop

Sprint's promotion of super-speed wireless Internet has taken an important step with the release of a plug-in modem that can work with WiMAX and the slower but more widespread 3G network. Xohm, the name for its service employing the small but ... growing WiMax wireless network, is also dubbed 4G (following on from the 3G network used by devices such as the iPhone) and aims to provide wireless data speeds comparable to fixed-line broadband. Like the 3G network, users don't have to be near a WiFi 'hotspot' (such as a cafe or airport): the data comes over the mobile phone network. At the moment, the ... (view more)

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