user profile

Fri
20
Jul
Dennis Faas's picture

How to Fix: Windows 10 We Can't Sign Into Your Account

Infopackets Reader Bob G. writes: " Dear Dennis, I am running Windows 10. Last week my system attempted to perform a major upgrade (to version 1803, April Creators Update), but the update failed and it rolled back to version 1709 (Fall Creators ... Update). Now when I try and sign into Windows 10, it says: 'Preparing Windows', then it says ' We can't sign into your account . This problem can often be fixed by signing out of your account and then signing back in. If you don't sign out now, any files you create or changes you make will be lost'. I then get a notification near the clock that says ' ... (view more)

Mon
09
Apr
Dennis Faas's picture

How to Fix: Remove JSCoinMiner Browser Malware (Step By Step)

Infopackets Reader Bob S. writes: " Dear Dennis, Thanks for the article on Browser Cryptomining scams . I have a related problem. I use Firefox browser and Norton keeps telling me that I'm infected with ' JSCoinminer ' for every single web page I ... visit - for example, eBay.com, Amazon.com and even Infopackets.com! I have tried to remove the infection using Norton, Malwarebytes and also Norton's 'Power Eraser' but the infection persists. The error message reads: Norton blocked an attack by: Web Attack: JSCoinminer Website / An intrusion attempt by thrillingos.herokuapp.com was blocked ... Web ... (view more)

Fri
05
May
Dennis Faas's picture

How to Fix: Move Firefox to New Computer / Profile

Infopackets Reader George F. writes: " Dear Dennis, I just purchased a new AMD Ryzen 1700 CPU, motherboard, and RAM for my computer - wow what a speed difference! Before I installed the new hardware I backed up all my data using Macrium Reflect. I ... would like to move Firefox to my new computer. I just read your article about moving Thunderbird to a new computer and was wondering if the steps are the same? " My response: Moving a Firefox user profile over to a new computer (or new user) is almost identical to moving over a user profile in Thunderbird, though the folder locations are different. ... (view more)

Mon
04
Apr
Dennis Faas's picture

How to Fix: Windows 10 Start Menu Not Working

Infopackets Reader Sam S. writes: " Dear Dennis, A few days ago I booted my computer to the Windows 10 desktop, but now my Windows 10 start menu doesn't work. If I click on the start menu, it doesn't do anything at all - no menu, no tiles - nothing ... at all! The only options I have are the Windows 10 task bar which allows me to click on Microsoft Edge browser, so I can at least get on the Internet. Can you tell me why my Windows 10 start menu disappeared? I need to get into my tiles so can access my apps. Thanks for any help you can offer. " My response: This is a very vexing problem (based on ... (view more)

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