The Indian government has banned Facebook from offering free Internet access in the country. Officials said the program breached net neutrality principles by favoring some sites over others. Since 2013, Facebook has offered a service called Free ... Basics in some nations where Internet access is unaffordable to large parts of the population. Most of these countries are in Africa and the Indian subcontinent. The service, offered in partnership with cellphone operators, gives users free access to data usage on a smart phone, which for many users will be their primary or only way of getting online ... (view more)
Infopackets Reader Jim S. writes: " Dear Dennis, I just upgraded to Windows 10. In all previous versions of Windows, pressing F8 during boot would display a menu, where I could then choose 'Safe Mode', 'Safe Mode with Command Prompt', and 'Safe Mode ... with Networking' - however, pressing F8 during the Windows 10 boot does absolutely nothing. How can I get the Windows 10 Safe Mode during boot? " My response: You are correct; the F8 boot menu option is no longer available in Windows 10. Microsoft did away with that option for two main reasons: one being that the F8 menu makes the system less ... (view more)
Infopackets Reader John G. writes: " Dear Dennis, I have about having six different versions of Microsoft's Visual C++ Redistributable Package installed on my system (both in 32-bit and 64-bit versions), as listed in my Windows Control Panel via the ... Programs and Features. Can I remove any of the Microsoft Visual C++ Redistributable packages, or do I need all of them? " My response: The answer to this question is similar to the question I received about having multiple instances of .NET framework installed on the system . In a nutshell: if you have any of the Visual C++ Redistributable ... (view more)
Facebook is making yet another change to the way it shows content on a user's home page. The tweaks are designed to better reflect what people actually think of the content. The changes will affect the News Feed, which displays user posts in an ... order based on an 'importance', determined by Facebook's algorithm. Prior to the News Feed, posts were shown in chronological order. Facebook concluded that viewing posts in chronological order was simply unworkable, due to the sheer volume of content posted in a day. In some cases, users could potentially see 1,500 posts a day. (Source: techcrunch.com ... (view more)
Microsoft has reclassified Windows 10 as a "recommended update" for Windows 7 and 8.1. That means it will automatically download and attempt to install for many, and likely even most, users. It will be possible to stop the installation or to undo it ... without any major hassles (with some restrictions). That said, the download could be a problem for people on restrictive broadband plans. Late last year Microsoft classified Windows 10 as an optional update . That meant users could manually choose to download and install it through the Windows Update system that's normally used for ... (view more)
A Harvard University report challenged the government's argument that online encryption helps criminals go undetected. The report also suggests that the "Internet of Things" will give law enforcement officials more opportunity to surveil suspects. ... Politicians and government agencies (such as the FBI) repeatedly make the case that the law fails to keep up with technology, especially when it comes to being able to monitor communications between suspected offenders. For example, recently-updated wiretapping laws can still prove to be unworkable, especially if data is encrypted ... (view more)
Infopackets Reader 'dbrumley' writes: " Dear Dennis, I've had a problem lately with Firefox when visiting Amazon's website. I get a pop-up window saying a 'script on this page is either busy or not responding'. There are 3 buttons that say Stop ... script, Ignore error, and Debug script, along with an option that says 'Don't ask again'. I've tried using the 'Stop script' button, which closes the window, but the browser slows down and the window re-appears. The 'Ignore error' button does the same thing. The 'Debug script' button opens a window with what looks like HTML, but I can't make heads or ... (view more)
Infopackets Reader Howard R. writes: " Dear Dennis, I have some really old family Quattro Pro spreadsheets from 1994-98. I would like to be able to view these spreadsheets on my Windows 10 system, and if possible, convert the Quattro Pro files to ... Excel files. The Quattro Pro files are using the .WB1 file extension. While the current version of Open Office can read .WB2 files, it won't read these .WB1 files. Do you know of a program that can read and convert the .WB1 files to Excel? I look forward to hearing from you. " My response: After researching Howard's question, I suggested he try ... (view more)
Microsoft has refunded a man whose son used his credit card to spend more than $8,000 on a video game. It's a surprise move given the son is 17 years old. Lance Perkins's son had used a credit card provided by his father to make "micro transaction" ... purchases for the FIFA soccer game on the Xbox video game console. The game includes an "Ultimate Team" mode in which players can create a fictional super team using players from around the world, rather than sticking to real world team lineups. The son claims that although he knew Ultimate Team carried an extra cost, he ... (view more)
Windows virtual assistant Cortana will soon step up scanning of emails by default, in order to make Cortana more useful. Whether its an improvement or a sign of creepiness on Microsoft's part is up for debate. The announcement comes almost 3 years ... to the date, where Microsoft publicly launched a campaign named " Don't get scroogled by Gmail ." In that campaign, Microsoft complained that Google's email scanning practice was unjust. Email Scanning Takes Note of Schedule Cortana's new email scanning is being tested among Windows Insiders - the group of users who have signed up to get ... (view more)
Computer and mobile device owners have been warned to carefully review links before clicking on them, after the creation of a website that can either slow down or crash smart phones completely. The site in question uses a simple but effective ... technique to cause the problem. The site's web address is simply the words "crash" and "safari" next to one another (with no space in between), and is a "dot com" domain name. Trouble-makers online have been spreading links to the problematic site through email and social media. It's worth checking links carefully as ... (view more)
Infopackets Reader Joe M. writes: " Dear Dennis, I am running Windows 10. When I go to Hotmail (Live.com) to login and view my emails, I am automatically logged into my account. I would much rather be able to log into my Live email account manually, ... but I don't see an option for this. How can I disable the Hotmail automatic login? Other people use the computer and I do not want them gaining easy access to my email account. I'd rather I had to sign in every time. Thanks for any help you can provide. " My response: With the release of Windows 10 last year, Microsoft has integrated many of its ... (view more)
Infopackets Reader Phil S. writes: " Dear Dennis, I often view web pages online the Internet that I want to archive into PDF (portable document format), so that I can view them later. I am using Windows 10, and normally I use Firefox as my browser. ... However, when I save the the web pages for archiving, they always open up in Edge. If I transfer the pages to thumb drive for viewing on a different computer (not using Edge), then the web pages won't load properly. Is there a way to get the computer to save offline web pages without using Edge? My preference of course would be to view the ... (view more)
A security researcher says he's published proof that users of password manager tool LastPass could easily be tricked into handing over login details. LastPass insists there is no bug with the service itself, but has made some changes to mitigate the ... issue. Sean Cassidy published details of the potential attack at a security conference. He says the way LastPass operates makes it too easy to create bogus looking login pages that could fool users into handing over their login credentials. According to Cassidy, two main problems combine to create the phishing risk. One is that LastPass ... (view more)
A printer that never runs out of ink and a washing machine that never runs out of detergent are now finally available. The devices automatically replenish themselves (sort of), thanks to a link to Amazon. The devices, from Brother and General ... Electric respectively, are among the first to take advantage of Amazon's Dash technology. Dash was first announced on the first of April last year, causing many readers to think it was an April Fool's Prank. In its original incarnation , Amazon Dash was a branded push button that could be stuck anywhere in the home, whereby users would press the ... (view more)
In a move surely to upset many users, Microsoft has said it will be ditching support for Windows 7 and 8.1 on most new PCs. Some other PCs will lose support next July, earlier than many expected. The change is to do with the Skylake micro ... architecture for processors released by Intel in August 2015. Many PCs purchased recently will be running Skylake, as will most in the future. Until now, Microsoft had promised to offer extended support for Windows 7 until January 2020 and for Windows 8.1 until January 2023. Extended support means Microsoft continues to fix bugs and issue security updates, ... (view more)
Infopackets Reader 'Brad' writes: " Dear Dennis, I just upgraded to Windows 10 and the File Explorer (previously Windows Explorer) looks much different than it did previously. I would like to know how to change the default settings in File Explorer ... so that my icon view is set for Large Icons. Before I upgraded to Windows 10, my folder settings all looked the same (using Large Icons). I want this setting so that when I view a folder full of images, I can see their thumbnails. Can you help? " My response: Generally speaking you can set 1 folder to view with the 'Large Icons' setting, and then ... (view more)
Infopackets Tina V. writes: " Dear Dennis, I just upgraded to Windows 10 and am using Edge as my default web browser -- it's very different than Internet Explorer. Can you tell me: how can I change the start page in Edge? Right now it opens up with ... a bunch of tiles, asking me "where to" - and I don't like it. I'd much change my home page in Edge to start with Google.com. Any help you can offer would be appreciated! " My response: Changing the start or home page in Edge is much different than Internet Explorer, mostly because Microsoft Edge is made for touch-enabled devices. That said, getting ... (view more)
Google has uncovered a major bug in a security software tool that could expose user passwords to hackers. Its the second time in a matter of weeks that Google's found problems with security software . On this occasion the problem is with the ... antivirus package from Trend Micro, specifically a Password Manager feature. This allows users to store passwords securely with a master security code; at the touch of a button, users can then have them the program automatically fill in passwords and logins on websites. According to Google's Tavis Ormandy, the feature is installed by default with ... (view more)
Microsoft has officially dropped support for Windows 8. The move leaves an estimated 30 to 50 million devices needing an upgrade to get security and usability updates. The move, which takes effect with this weeks updates, is potentially confusing as ... Windows 7 is still supported by Microsoft. Additionally, this isn't the usual support timetable that applies to older editions of Windows. Instead, Microsoft is simply dropping support for Windows 8 where users haven't applied the first major batch of updates. Previously that was known as a service pack, but in this case Microsoft chose to ... (view more)
Rumors suggest that Microsoft will allow Windows 10 users a way to access mobile data connections without having to deal directly with mobile carriers. The system would require a special Microsoft SIM card , and could make life easier for people on ... the move. There's no official confirmation Microsoft yet, but the company has already published an app in the Windows 10 store. At the moment the app, simply titled "Cellular Data", appears to be a placeholder while the 'further details' link points back to the main Microsoft website. The app description says it will let customers ... (view more)
Infopackets Reader Tim G. writes: " Dear Dennis, Since I upgraded to Windows 10, I cannot find how to view or create Libraries. Previously I was using Windows 7 and used Libraries extensively to sort my files. Can you help? " My response: The ... Libraries feature in Windows 10 is somewhat hidden, but you can make it viewable if you do the following: Click Start and then click This PC. A Windows File Explorer window will open; at the top left of the screen you will see the following tabs: File, Computer, and View. Click the View tab. The first option is Navigation Pane; click that, and then click ... (view more)
Infopackets Reader Kelly S. writes: " Dear Dennis, I just upgraded to Windows 10 and many of my programs are missing from the Start Menu. For example, Office 2013 is missing, so is Adobe Acrobat, and also Norton Antivirus is gone. Do you have any ... idea how this happened? Can you help me find my missing programs in the Start Menu? " My response: There are a number of reasons why programs go missing from the Start Menu after upgrading to Windows 10 - I'll try and shed some light. Windows 10 Program Incompatibility If a program is not compatible with Windows 10 , it will not be imported when you ... (view more)
Microsoft is to ditch support for all but the latest edition of Internet Explorer. The news coincides with reports that Microsoft's new Edge browser is rapidly falling from favor. The discontinued support Internet Explorer affects versions 8, 9 and ... 10 and will end on Tuesday, January 12, 2016. That will mark the final update for those systems, which will simply consist of an on-screen notification urging user to upgrade to Internet Explorer 11 or Edge. Officially, only Windows 7, 8, and 10 can run Internet Explorer 11, while Edge runs on Windows 10. Unlike some browsers such as Firefox ... (view more)
Two German researchers have revealed that the world's most secure operating system could be Red Star OS. If you've never heard of it, that's probably because it's used only in North Korea. Florian Grunow and Nikalaus Schiess say that the system, ... which was created by the country's government, tracks virtually every file a computer user opens or handles. (Source: ccc.de ) The system is widely used on publicly owned computers. Reports from the country say the very few privately owned computers in North Korea are more likely to run Windows XP. System Uses Open-Source Base ... (view more)
Microsoft claims 200 million devices are now running Windows 10. Independent estimates suggest the figure may be credible, but a variety of factors make it hard to label the number as a clear success or failure. The 200 million figure is said to be ... based on devices connecting to Windows Update. It represents the number of different devices that have connected - and thus shown they are switched on and running the system - at least once over a one-month period. (Source: windows.com ) Independent Estimate Suggests 164 Million While it's impossible to independently verify the statistics, the ... (view more)
Infopackets Reader Steve S. writes: " Dear Dennis, I am trying to install Windows 10 Threshold 2 version 1511, release 10586 / 1511, otherwise known as 'Th2_release Professional 10586' through Windows Update, but I keep getting an error when it ... tries to install. The error message states 'We found some issues. Select this message to fix and finish updating.' I clicked the link and received another message, stating 'Could not update system reserved partition.' So, now the update won't install and I can't upgrade my Windows 10 to the latest version. Can you ... (view more)
A popular antivirus browser extension has been labeled as a security risk by Google. The tool in question is called Web TuneUp and is a browser extension by AVG; in this case, the problem involves Web TuneUp and the Chrome Browser, but the threat ... itself likely includes other browsers as well. Web TuneUp works by validating links that appear on a web browser page, such as on a search engine results list. It then warns the user if a link points to a page that could compromise security. It's arguably overkill, given that Chrome includes similar tools - plus the fact that Google itself ... (view more)
Microsoft has confirmed it automatically uploads Windows 10 disk encryption keys to its servers. The company says it was a deliberate decision based on weighing up the worst case scenarios. The encryption key in question is not related to logging ... into and running Windows itself. Instead its an encryption of the entire hard drive of the device running Windows 10. This means that if somebody physically steals your computer, they can't make any sense of the data, even if it's been copied to another device (using a disk image backup, for example). Encryption Key Would Help Computer Thieves ... (view more)
Washington state officials have confirmed a software flaw has meant more than 3,000 prisoners have been mistakenly released early. Amazingly, the problem was known about by staff at the Washington State Department of Corrections since 2012, before ... anything was done. State governor Jay Inslee confirmed the figure may be as high was 3,200 and dates back to 2002. He's ordered that all releases be manually checked and approved until a software fix is in place next month. The problem involves a computerized system that tracks prisoner release dates, specifically, those who have been granted ... (view more)
Infopackets Top Windows 10 FAQs
How to Upgrade from Windows 10 32-bit to 64-bit
How to Fix: Windows 10 Antivirus Missing, Not Compatible
How to Fix: Windows 10 Display Shifted; Screen Fuzzy
How to Upgrade Windows 7, 8 32-bit to Windows 10 64-bit
to Downgrade from Windows 10
- How to Fix: Windows 10 Upgrade Failed Error C1900208
- How to Fix: Windows 10 Upgrade Failed Error 80240020
- Can I Cancel my Windows 10 Reservation and Reserve Later?
- How to Clean Install Windows 10 using Windows 7, 8 License
- Will Windows 10 Install Automatically?
- Windows 10 Upgrade: Do I have to Reinstall Programs?
- Windows 10 Upgrade: Can I choose 32-bit or 64-bit?
- Which Version of Windows 10 Will I Get (Home or Pro)?
- How to Reserve Windows 10 Upgrade (Free)
- How to Fix: CPU Not Compatible with Windows 10 Error
- Windows 10 Upgrade: Can I keep my Old Windows Install?
- How to Cancel Windows 10 Reservation (Properly)
- Download Windows 10 .ISO (DVD) for Clean Install?
- Microsoft: Windows 10 Will Be The Last Version
- Does Windows 10 require the CPU to support PAE?
- Windows 10: Can I Upgrade or do I need a Clean Install?
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