Dennis Faas

Mon
19
Nov
Dennis Faas's picture

How to Fix: Acronis 2016 Won't Validate Backups, Show Progress

Infopackets Reader Steve T. writes: " Dear Dennis, I am use Acronis 2016 with Windows 10 to backup my system. Recently I tried to restore my C drive, but the backup failed in the middle of the restore operation. I subsequently tried 3 more backups I ... made earlier in the year but they also failed. This makes me think there is something wrong with the backup drive. I ended up having to reinstall Windows clean on my system to get back up and running. I tried running 'chkdsk' on the backup drive, and it reported that the volume bitmap was incorrect. I followed your guide on ' How to Fix: ChkDsk ... (view more)

Fri
16
Nov
Dennis Faas's picture

How to Fix: ChkDsk Volume Bitmap, Shadow Copy Error

Infopackets Reader Paul D. writes: " Dear Dennis, I have an external drive I use for backups. The other day I went to restore from backup but it aborted, stating the backup was corrupt. I have since run chkdsk (check disk) on the external drive and ... chkdsk reported that ' The Volume Bitmap is incorrect ' and to 'run chkdsk /scan to find the problems and queue them for repair.' I did that, but chkdsk says ' The shadow copy provider had an error ... A snapshot error occured while scanning this drive .' I have searched the Internet for an answer to this problem but can't figure out how to get ... (view more)

Fri
09
Nov
Dennis Faas's picture

How to Fix: Hackers Hacked My Phone, Demand Bitcoin (Scam)

Infopackets Reader Nathan J. writes: " Dear Dennis, I recently received an email stating that hackers have hacked my phone. As proof of their hack, they gave me the last 2 digits of my phone number. They claim to have uploaded spying software on my ... phone and have supposedly 'caught me' visiting raunchy websites. To keep this quiet, they are demanding bitcoin payment of $800 USD. How can they hack my phone like this? Can they hack my PC too? Should I be worried? " My response: This is yet another version of the same scam that is currently going around the Internet. Related: How to Fix: Hackers ... (view more)

Mon
29
Oct
Dennis Faas's picture

How to Fix: Disable, Delete Messenger 'My Story' Permanently

Infopackets Reader Samantha G. writes: " Dear Dennis, I use Facebook Messenger to send and receive text messages to my friends using my Android smart phone. One of the neat features Messenger offers is the ability to take a photo of yourself (or ... someone else) using filters. For example, there's a rabbit filter that puts bunny ears and a mouth on the person being photographed. I had fun with this one day and took over a dozen photos of myself using various filters. Unbeknownst to me, all of these goofy photos were automatically posted in the 'My Story' folder, where they were viewable to ... (view more)

Fri
26
Oct
Dennis Faas's picture

How to Fix: Activation Key Damaged (Scam)

Infopackets Reader Jack F. writes: " Dear Dennis, My Edge web browser randomly displays a security alert stating that 'The server www[dot]mariopullmesdas.info is asking for your user name and password. The page reports an error code of 0x80070424, ... then says that my 'Activation key is damaged'. To fix the problem I need to call the Microsoft Help Desk at (855)-684-9323. A computer generated voice says that my computer will keep restarting every few minutes if I don't fix the problem and that my personal data is at risk. What do I do? " My response: This is a web browser fake tech support scam ... (view more)

Thu
25
Oct
Dennis Faas's picture

How to Fix: Hackers Hacked My Email, Demand Bitcoin (Scam)

Infopackets Reader Sam G. writes: " Dear Dennis, I get emails from hackers a few times a week saying that they have cracked my email account. As proof, they have supplied me with the correct password for the account. The message goes on to say that ... they have planted a Trojan on my computer which allows them to spy on me. Here's where it gets interesting. The hackers say I have been visiting websites of people in the buff. They are demanding I pay them bitcoin (worth $831) to keep this quiet, otherwise they will send images from the purported site I've visited and also a picture of me on my ... (view more)

Fri
19
Oct
Dennis Faas's picture

Explained: How is My IP Assigned / Determined (IPv4)?

Infopackets Reader Izzy M. writes: " Dear Dennis, I am trying to figure out how IP addresses are assigned using IPv4 (IP addressing version 4), but can't seem to find a straight answer online. My question: is there a certain number that my IP ... address has to be? Is there any correlation between my IP address, subnet mask and default gateway? How is my IP address assigned or determined? Thank you in advance! " My response: I think the reason you can't find an answer to this question is because this is an extremely broad question. To put this as simple as possible: the answer to your question ... (view more)

Mon
15
Oct
Dennis Faas's picture

Being Blackmailed for Money on Facebook? Here's What to Do

Infopackets Reader Peter T. writes: " Dear Dennis, I have a friend who recently met someone on Facebook. What started out as simple flirting soon became a romantic relationship online, though they have never met in person. For sake of argument I'll ... refer to my friend as Bob and his romantic interest as Tina. In a moment of weakness, Bob sent a video of himself in a compromising way, and is now being blackmailed by Tina. She is demanding a lump sum of cash, or says she will send the compromising video to all of Bob's friends on Facebook. You are the first person I thought of who may be able to ... (view more)

Fri
28
Sep
Dennis Faas's picture

8 Ways to Protect Your Backups from Ransomware

Infopackets Reader Bob S. writes: " Dear Dennis, ... [I run an accounting firm and was recently hit with a ransomware attack which encrypted over 70,000 of my files . I nearly lost everything, though I was finally able to overcome this and recover ... my data through your help] ... What I need is a comprehensive backup solution that will allow me to automate my backups - which means having the backup drive attached to my system 24/7 - yet, the backup drive must be protected such that ransomware cannot spread to the drive and encrypt my backup data. If that were to happen, my backups would be ... (view more)

Mon
17
Sep
Dennis Faas's picture

Explained: Is Ransomware a Real Threat? Should I worry?

Infopackets Reader Tina A. writes: " Dear Dennis, I've been reading articles on the Internet about cyber criminals breaking into computer networks, encrypting files and then demanding a ransom. I've also read that if I leave my computer connected to ... the Internet, I could be susceptible to ransomware. I don't know what to believe. So my question is: is ransomware a threat? Is ransomware malware? Should I be worried? " My response: This is a pretty big question to answer. The simple answer is that: yes , ransomware is a threat, and yes you can get infected with ransomware just by having your ... (view more)

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