How to Fix: 'AMD Quick Stream Error: The license information to use this software is not found'

Infopackets Reader Barry P. writes:

" Dear Dennis,

I just upgraded from Windows 8.1 to 10. Now, every time I boot the computer, I receive an error message that 'AMD Quick Stream Error: The license information to use this software is not found'. I have absolutely no idea what that means. Can you help? "

My response:

I asked Barry if he'd like me to connect to his machine and review this problem together using my remote desktop service, and he agreed. Sure enough, after every reboot the "AMD Quick Stream Error" message appeared on the desktop. I queried Google for the exact phrase: "AMD Quick Stream Error: The license information to use this software is not found," and came across several posts - including AMD's website which explains what the Quick Stream does.

What is AMD Quick Stream Technology?

According to AMD's website, the Quick Stream Technology is an Internet optimization software program that prioritizes data flow in and out of the PC (depending on apps that are in use and resources that are available), offering end users a "smoother and enhanced Internet experience." That is my own paraphrased version of what the software does, though if you read AMD's description, it is much more technical and geekier than that.

How to Fix: "AMD Quick Stream Error: The license information to use this software is not found"

In a nutshell, the reason this error message keeps re-appearing after every reboot is because the upgrade to Windows 10 has somehow corrupted a software component related to AMD APU settings (and some video cards), which then flags this error message. For the record, an APU is a CPU with a video card built onto the chip. The easiest way to fix this problem is to reinstall the AMD Quick Stream Technology, which is available for free from AMD's website:

http://support.amd.com/en-us/kb-articles/Pages/AMDQuickStreamTechnology.aspx

Once you're on the page, simply click the link that says: "Download AMD Quick Stream Technology", then save the file, then run it. When the file has finished installing, reboot the computer and the "AMD Quick Stream Error: The license information to use this software is not found" message should disappear. If it does not, you can contact me for additional support - described next.

Additional 1-on-1 Support: From Dennis

If the "AMD Quick Stream Error: The license information to use this software is not found" message keeps re-appearing even after you've reinstalled the Quick Stream software, you are welcome to contact me for help using my remote desktop support service. Simply send me an email briefly describing your problem and I'll get back to you as soon as possible.

Got a Computer Question or Problem? Ask Dennis!

I need more computer questions. If you have a computer question - or even a computer problem that needs fixing - please email me with your question so that I can write more articles like this one. I can't promise I'll respond to all the messages I receive (depending on the volume), but I'll do my best.

About the author: Dennis Faas is the owner and operator of Infopackets.com. With over 30 years of computing experience, Dennis' areas of expertise are a broad range and include PC hardware, Microsoft Windows, Linux, network administration, and virtualization. Dennis holds a Bachelors degree in Computer Science (1999) and has authored 6 books on the topics of MS Windows and PC Security. If you like the advice you received on this page, please up-vote / Like this page and share it with friends. For technical support inquiries, Dennis can be reached via Live chat online this site using the Zopim Chat service (currently located at the bottom left of the screen); optionally, you can contact Dennis through the website contact form.