action status

John Lister's picture

3-in-1 Printer Stops Scanning When Ink Tank Empty

Canon is being sued for allegedly blocking multifunction printers from scanning or faxing because the printer ink is empty. The customer bringing the case has asked for class action status. David Leacraft bought an "all-in-one" Pixma device with ... printing, document scanning and faxing features. When his ink ran out, he found the other features no longer worked. According to the lawsuit, multiple posts and replies on an official Canon support site suggest this is by design. One reply from a Canon "Product Expert" read: "The Pixma MG6320 must have all ink tanks installed in the printer and they ... (view more)

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