computer

A newly-identified piece of malware has achieved arguably the ultimate goal of cybercriminals. "Nemesis" is able to infect a Windows computer before the operating system is loaded. The malware is a particularly nasty form of a rootkit . That's ... software which is able to inappropriately access some of the core components of a computer (both hardware and software), often disguising its actions. A rootkit is a serious problem because it's often completely undetectable, which means that it can easily override antivirus software to carry out malicious tasks. In this case, the Nemesis ... (view more)

Infopackets Reader Tom H. writes: " Dear Dennis, I'm currently running Windows 7 and would like to upgrade to Windows 10. However, the one thing I'm greatly concerned about is how Windows 10 will track and share my information online. In your ... opinion is Windows 10 worth it or should I stick with Windows 7? " My response: That's a good question, and there a number of things to consider. Updates for the Life of the Machine In my opinion, it's definitely worth the upgrade to go from Windows 7 or 8 to Windows 10 simply for the fact that you will be running the latest operating system from ... (view more)

Infopackets Reader Steve H. writes: " Dear Dennis, I have a RAID 1 set up with 4 hard drives in a mirrored array. Recently my RAID software reported that one of the drives was dropped from the array and has since been marked as 'rebuilding', ... however, during the rebuild process I keep receiving RAID controller errors that data could not be synced / written to the drive. I'm not sure what to do from here. Is there any way for me to independently check the drive for errors? I understand that if the drive is bad I should replace it, but I'm not even sure which drive is which. " My response: This ... (view more)

Infopackets Reader Jan P. writes: " Dear Dennis, I'm trying to download Windows 10 onto my machine using the Media Creation Tool. I intend to download the .ISO image files so that I can make a Windows 10 DVD, so that I can keep an archived copy for ... later use if needed. The problem is that the Media Creation Tool doesn't work; every time I run it, the Media Creation Tool won't open. A friend of mine tried running it on his machine and the Media Creation Tool won't start for him, either. Any idea how I can get this to work? " My response: Based on my experience, the Windows 10 Media Creation ... (view more)

Infopackets Reader Phil P. writes: " Dear Dennis, I have installed Windows 10 32 bit and now I am trying to upgrade to Windows 10 64 bit using the clean install method. Since I'm installing Windows 10 from scratch, I am also going to upgrade my C ... drive performance using 2 x 2TB hard drives (for a total of 4 TB usable data) in RAID 0 configuration . The problem is that when I try to install Windows onto my RAID, it tells me that 'Windows cannot be installed to this disk. This computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer' ... (view more)

Infopackets Reader Pam C. writes: " Dear Dennis, I recently purchased an SSD (solid state hard drive) and wish to transfer my existing copy of Windows (from a standard hard drive) onto the SSD. I used Acronis True Image to clone the hard drive to ... SSD, but when I try and boot from the SSD, I receive the error message that 'BOOTMGR is Missing'. I have also tried creating an archive backup of the original hard drive and then restored that to the SSD, but I have the same problem. How can I fix the 'BOOTMGR is Missing' error? " My response: This is a very common problem ... (view more)

Infopackets Reader Jeff P. writes: " Dear Dennis, I have the 'get windows 10' app on my PC, however, when try and install Windows 10, I get multiple error codes and it won't upgrade my system to Windows 10. Is it possible for me to reformat my hard ... drive, then reinstall Windows 7 (clean), download all my windows updates, then use the Windows 10 media creation tool and install Windows 10 from that? My major concern is that I will lose my reservation for Windows 10 after I format my hard drive. Can I reserve my Windows 10 upgrade again later, especially after I format my hard drive? " My ... (view more)

Infopackets Reader John P. writes: " I just upgraded to Windows 10. Yesterday I went to go use the Edge browser, but it immediately opened with window stating that my computer has a serious virus and then asked me to call 866-628-4936 to remove the ... virus. The whole time the window was open, there was a computer-generated voice speaking to me. I realize this is a scam, but there is no close button to shut it off. [Other numbers associated with this scam include: 1-866-928-0684, 1-866-436-9418, 1-866-978-1337, 1-866-560-5093, 1-866-362-8280, 1-866-453-2895, 1-866-594-0204, and 1-866-582- ... (view more)

Windows 10 is a free upgrade to Windows 7 and 8 users until July 29, 2016; if you own Windows 7 or 8 Pro (or higher), then you can receive Windows 10 Pro for free. Conversely, if you own Windows 7 or 8 Home ( or anything less than Pro ) then you ... will by default receive Windows 10 Home as your free upgrade. With that said, Windows 10 Home users can also upgrade to Windows 10 Pro for a $99 fee. So, is the upgrade from Hone to Pro worth it? Here are some of the differences and whether they may be worth paying for. Fewer Forced Updates In Pro Edition Every feature in Windows 10 Home is part of ... (view more)

Infopackets Reader Tim H. writes: " Dear Dennis, I just upgraded to Windows 10 recently and one thing that bothers me when I'm using File Explorer to browse my files is the 'Quick Access' section. Previously in Windows 7, this section was called ... 'Favorites', and contained only the shortcuts that I wanted listed. For example, I could go into c:\users\my user name\favorites and add a shortcut to my taxes folder. Now that I've upgraded to Windows 10, I'm stuck with Quick Access which not only shows my previous Favorites, but also includes a bunch of other junk - such as recently opened files and ... (view more)