corrupt

Infopackets Reader Bryan B. writes: " Dear Dennis, I've read on a few websites that Windows 10 Anniversary Update was released on August 2nd (2016), yet when I check for Windows Updates on my machine, it says I'm up to date. I've also tried to ... upgrade to the Windows 10 Anniversary Update by downloading 'Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3176929)' from the Windows Update catalog site, but the Windows Update Standalone Installer simply tells me that 'This update is not applicable to your computer.' How can I get the Windows 10 Anniversary Update to install ... (view more)

Infopackets Reader Marion writes: " Dear Dennis, I am running Windows 10 and my Windows Mail won't work; every time I load Windows Mail it just freezes. For example, normally when I load Windows Mail, the left hand side of the screen displays my ... Accounts, Inbox, Sent items, Drafts, and Archives - however, almost all of these headings are completely blank. If I move my mouse over top of each section it will show its heading, but I know that isn't right. I can only see a few items in my Sent box but no mail comes through the Inbox. Any ideas? " My response: I contacted Marion and she agreed to ... (view more)

Infopackets Reader Gerry O. writes: " Dear Dennis, I am running windows 8.1 and have a program that reports an ntdll.dll failure. Will an upgrade to Windows 10 (not clean install) create a new ntdll.dll file, would I need to do a clean install of ... windows 10? Is there another way of getting a clean ntdll.dll file without upgrading? " My response: The file ntdll.dll is typically located in c:\windows\system32, and in very old versions of Windows (such as Windows XP), in the c:\i386 directory. The ntdll.dll file is a legitimate dynamic link library file (DLL) and is referred to as the "NT Layer ... (view more)

Infopackets Reader Tim T. writes: " Dear Dennis, My Windows 7 was corrupt and I did a Windows Repair Install to fix it, whereby I used my original Windows 7 DVD (with Service Pack 1) and reinstalled Windows over top of Windows to fix the corrupt ... system files. After Windows finished installing, it downloaded 230+ updates. Everything went fine except I receive Internet Explorer 10 error 9c59 when updating from Internet Explorer 8. I tried to download the full version of Internet Explorer 11 using the 'offline installer' file to get around this problem, but also received error code 9c59 even ... (view more)

Infopackets Reader Bill S. writes: " Dear Dennis, I just upgraded to Windows 10. Every time I boot my computer, I receive an error message that says 'Windows Command Processor has stopped working'. There are at least 3 of these notifications ... whenever I sign into Windows 10, and they only happen after I login. I have searched high and low to try and figure out why I keep receiving this error message but I'm completely stumped. Can you help? " My response: This is a good question. When I first upgraded to Windows 10, I also received the error message that 'Windows Command Processor has stopped ... (view more)

Infopackets Reader Terry C. writes: " Dear Dennis, I am trying to run the command 'sfc /scannow' (system file checker) through the Windows command prompt to repair corrupt Windows files, but every time I try and run 'sfc /scannow', it stops at 42% ... and gives the error message 'Windows Resource Protection could not perform the requested operation.' Therefore, the 'sfc /scannow' does not complete and I can't repair my corrupt Windows files. How can I fix this so I can finish running the scan and fix my files? " Update 20200116 : I'm getting a lot of ... (view more)

Infopackets Reader Craig D. writes: " Dear Dennis, In the past I've used the msconfig utility many times to clear items from the Windows Startup. However, recently I tried to run msconfig and Windows reports that msconfig has stopped responding and ... my PC freezes. This is very frustrating! Any ideas why my msconfig stopped working? " My response: This is a very common problem, though you didn't say which Windows operating system you're using. As such, I'll provide solutions for Window XP and onward because most likely other users are having the same problem. Here are ... (view more)

Infopackets Reader Fred J. writes: " Dear Dennis, I had to reinstall Windows 8 on my machine, and I wanted to download the Windows 8.1 update afterward. But when I try, that I'm told I must have all the current Windows 8 updates installed. So, I ... looked at the updates for Windows 8 and there are over 150 of them. I requested that they all be downloaded and installed, and they did. However, when the installation and configuration starts, I get the message that there was a ' Failure Configuring Windows Updates; Reverting changes ', and then Windows Update fails. Now I'm ... (view more)

Gazette Reader 'Frances' writes: " Dear Dennis, When I start my computer, the System32 folder opens. I don't know how it started, but how do I make the System 32 folder stop appearing? I went to Start -> Run, typed in 'MSCONFIG', then went and ... looked at my Startup, but I don't know what to uncheck. My Norton software is up to date and I am using Windows XP and Verizon DSL. Please help. Thank you. " My response: This is a frequently asked question. In fact, I managed to find a Microsoft Knowledge Base article (KB#170086) which describes why the System32 folder may appear after you login to ... (view more)