credit card

Fri
06
Nov
Dennis Faas's picture

Scammed by PC Safe Network / Homesoft Solution? Here's What to Do

Infopackets Reader Nancy P. writes: " Dear Dennis, Back in January I was paying bills on my bank website, when suddenly a red warning screen appeared, stating that my PC was locked and that I needed to call Microsoft to fix the problem. The phone ... number listed was 855-755-2888. There were loud sirens going off, and the computer was speaking to me. There was no way to get past the warning screen and I could not use my computer. Not knowing any better, I called the number and spoke to a man with a very thick Indian accent . He said their company name was PC Safe Pro and that they were ... (view more)

Fri
24
Jan
Dennis Faas's picture

Scammed by Live Network Help? Here's What to Do

Infopackets Reader Gina S. writes: " Dear Dennis, Last week, I was using my PC when suddenly a red screen appeared, stating that my 'PC ran into a problem' and to call 1-657-233-9938 to speak to Microsoft. I tried to close the window but the screen ... was locked. That's when I called the number and spoke to a person with a very thick Indian accent . I later discovered that the company name was Live Network Help ( livenetworkhelp.com / 855-295-0715 / 855-500-0425 / 833-299-5231), which was different than the phone number on the red screen virus alert. At any rate - after about 10 minutes on the ... (view more)

Fri
17
Jan
Dennis Faas's picture

Scammed by Fake PayPal Tech Support? Here's What to Do

Infopackets Reader Kathleen S. writes: " Dear Dennis, I really need your help! I have been scammed by fake PayPal technical support . Here's how it happened: beginning some time in March, 2019, I received invoices from PayPal claiming that I paid ... for some kind of technical support for my computer. I have no recollection of this, so up until now I've kept deleting the emails, thinking they were sent in error. Flash forward to January 8, 2020, and I received another message stating that if I don't pay the original invoice ($399), I'm going to be charged an additional ' $500 late fee ,' and ... (view more)

Mon
06
Jan
Dennis Faas's picture

Scammed by Easy / Net PC Expert? Here's What to Do

Infopackets Reader Jerald B. writes: " Dear Dennis, I was using my computer the other day, then all of a sudden the screen turned red and started flashing, telling me my computer was at risk and I must call 1-855-551-6777 to find out the problem. I ... was on the phone for about an hour and a half, and the people that I spoke to had a very thick Indian accent . They told me that my IP address was open to anyone who wanted to use it and I must encrypt my IP address for the price of $399.00, otherwise hackers would get into my machine. I reluctantly paid the fee and felt uneasy about it. That's ... (view more)

Fri
11
Oct
Dennis Faas's picture

MUST SEE Video - Indian Tech Support Scammers Infiltrated!

Dear Infopackets Readers, For the past 5+ years I've been writing articles about fake tech support scammers based in India. In fact, I just published an article about "Expert4Help" scam last week. Here's how the scam works: While browsing the ... Internet, you may suddenly receive a full screen "virus warning". The warnings appear even when browsing legitimate websites (Amazon.com, for example). The warnings are often accompanied by a computer-generated voice, which says that the computer is infected and that you must call "Microsoft support" to "fix" the "problem". These warnings are meant to be ... (view more)

Fri
04
Oct
Dennis Faas's picture

Scammed by Expert4help.com? Here's What to Do

Infopackets Reader Tricia B. writes: " Dear Dennis, I stumbled across your article on PC / Web Network Experts after researching Expert4help.com scam . A few weeks ago I was using my PC when suddenly I received a popup virus alert stating that my PC ... was infected. I called 1-833-257-8555 and spoke to a man with a thick Indian accent . They then connected to my PC remotely and installed some antivirus software to 'fix' the 'problems'. They then wanted me to sign a 3 year contract with them for $898 . I told them 'No,' and that I would pay $350 for a 1 year contract. They kept insisting that I ... (view more)

Mon
08
Apr
Dennis Faas's picture

Scammed by Smart PC Experts? Here's What to Do

Infopackets Reader Bill H. writes: " Dear Dennis, I was on Amazon.com and suddenly a warning message appeared, stating that my PC was infected with a virus and to call 1-866-666-1917 to fix the problem. There was no way to close the window. I called ... the number and spoke to a fellow at Smart PC Experts ( smartpcexperts.com ), who had a very thick Indian accent . They convinced me that my PC was infected with the Zeus Trojan and it needed to be fixed. I allowed them remote access to my machine and they installed some software. After that, they demanded $499 as payment for their services. I was ... (view more)

Fri
09
Sep
Dennis Faas's picture

Explained: My PC is Infected / Locked, has 1-800 Number. Is it a Scam?

Infopackets Reader "AJ" writes: " Dear Dennis, After having a conversation with Microsoft tech support yesterday, I realized that I was scammed. I took necessary steps to cancel credit card. I do not do business on my machine - just communication ... with friends, etc. I do see that the techs that took my money have done some work on my computer and it seems to run a lot better. Question: is it still harmful to leave my computer as-is, or should I hire another tech to clean my machine again? The people that took my money also gave me their phone numbers so that I can be in contact with them at ... (view more)

Thu
28
Jan
John Lister's picture

Microsoft Refunds $8,000 Video Game Bill

Microsoft has refunded a man whose son used his credit card to spend more than $8,000 on a video game. It's a surprise move given the son is 17 years old. Lance Perkins's son had used a credit card provided by his father to make "micro transaction" ... purchases for the FIFA soccer game on the Xbox video game console. The game includes an "Ultimate Team" mode in which players can create a fictional super team using players from around the world, rather than sticking to real world team lineups. The son claims that although he knew Ultimate Team carried an extra cost, he ... (view more)

Mon
21
Dec
Dennis Faas's picture

How to Fix: Your Firewall has Been Breached, Call This Number (Scam)

Infopackets Reader Robert C. writes: " Dear Dennis, The other day I received a warning that 'Your Avast! Firewall has been breached and a Trojan Horse is infecting your computer. Call 1-888-698-3247.' I'm a computer novice and I panicked. The ... warning seemed to appear as part of the operating system, and not the browser. I say this because the warning appeared on the screen, with a voice screaming at me, and I had no idea how to stop it. I held down the power button to force the computer to shut down. I waited three minutes, then powered back up ... but it went right back to the warning and ... (view more)

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