customers

Fri
27
Jan
Dennis Faas's picture

Symantec Users Urged to Shut Down PCAnywhere

Security firm Symantec is urging all Windows users to disable "PCAnywhere" (a remote-control software program) on their systems immediately. The concern to disable the product dates back to 2006, when Symantec's PCAnywhere source code was stolen, ... but has never appeared in the open until now. Symantec says users running old versions of PCAnywhere could have their systems easily hijacked. A security bulletin on their site says that even the latest edition of PCAnywhere (version 12.5) is "at an increased security threat," and have urged customers to disable the software and ... (view more)

Tue
19
Jul
Dennis Faas's picture

$69 iPad 2 Deal has Sears Customers Fuming

A recent Sears advertising mix-up has left many customers fuming with the company. In an online ad, the retail firm marketed a 16GB WiFi-only iPad 2 for just $69 -- one heck of a deal at approximately 86% off the retail price. Unfortunately, it was ... all just one heck of a mistake. Typically, this version of Apple's popular iPad 2 sells for about $499 through the parent company, meaning that the $69 deal represented an approximate savings of $490. Unfortunately, the many customers who thought they'd stumbled across a major bargain were informed that Sears would not honor the deal, with the ... (view more)

Fri
08
Jul
Dennis Faas's picture

ISPs Launch Major Piracy Crackdown

Some of America's leading Internet Service Providers (ISPs) have reached an agreement with movie and music companies to punish customers who breach copyright laws. But while the sanctions are lighter than rights owners would like, the move could ... still spark a legal debate. The deal involves AT&T, Comcast, Time Warner and Verizon, along with industry bodies for Hollywood studios, record labels and TV producers. It's being organized under the newly-formed Center for Copyright Information. Although it's an industry program and isn't governed by legal regulations, there are reports that White ... (view more)

Tue
28
Jun
Dennis Faas's picture

1.3M Sega User Accounts Compromised in Recent Hack

It's only been a couple of months since Sony suffered one of the most devastating hacker attacks in the history of the video game industry. Experts now believe the company could be in the hole for over a billion dollars thanks to the breach, which ... exposed the personal data of over 100 million PlayStation Network (PSN) customers. Now, another game company has also been hacked, exposing the personal information of about 1.3 million customers. It's a smaller attack, to be sure, but evidence that the gaming industry is in no way prepared for such invasions. Sega Hedgehogged by Hackers Sega, one ... (view more)

Mon
14
Feb
Dennis Faas's picture

Groupon, FTD Valentine's Day Deal Not So Sweet

A company offering a special discount on ordering flowers on line -- just in time for Valentine's Day -- was forced to shut down the deal a day early because customers complained the "offer" meant they saved little if any money. The offer came from ... Groupon, which issues a daily deal from retailers aimed at users in a particular geographical area. The way the deals work is that the offer is only good if a set number of people sign up to take advantage: that encourages more retailers to take part as they know they'll pick up enough extra business to make it worth their while. The all-or-nothing ... (view more)

Wed
09
Feb
Dennis Faas's picture

Intel Chipset Recall Affects All PC Makers: Report

Both Hewlett-Packard (HP) and Lenovo have been forced to admit they unknowingly shipped laptops and desktops equipped with faulty Intel chipsets. Both companies are working on compensation for affected customers. Lenovo last Thursday told the media ... it had stopped shipping IdeaPad laptops and IdeaCentre desktops equipped with Intel Core i5 and i7 processors using the Sandy Bridge chipset design. It's not yet clear how many faulty PCs were shipped up to this point, however, since the company has only noted that the affected units are "limited" in number. Free Replacement or Refund Offered ... (view more)

Tue
23
Nov
Dennis Faas's picture

Netflix Customers Move Online; ISPs Overwhelmed

It's likely going to be many years before people stop buying movies on DVD. But rental giant Netflix is not only preparing for that day, but attempting to bring it closer. The company has announced that it will, for the first time in the US, be ... offering a special package that only allows users to stream rented titles over the Internet, with no option to obtain discs. To encourage users to make the switch, the new package will be $7.99 a month (the lowest ever offered by the company), while the price of the packages that include getting discs by mail will rise by at least $1 a month. The price ... (view more)

Tue
19
Oct
Dennis Faas's picture

FCC Unveils New Rules for 'Mobile Phone Bill Shock'

If regulators have their way, cellphone companies will have to warn customers before they incur unusually high charges. It's a new program designed to prevent situations where a customer unexpectedly receives a bill for $68,505, as was the case for ... one customer in the first quarter of 2010. The Federal Communications Commission (FCC), which oversees the mobile industry, is proposing three new rules regarding how and when companies should tell users about potential charges beyond their normal fees. Cell Phone Bill Shock: Shocking Statistics In May, the FCC released a report suggesting that ... (view more)

Fri
08
Oct
Dennis Faas's picture

FCC Investigates $50M Worth of Bogus Phone Charges

Verizon will issue refunds to around 15 million customers after mistakenly charging them for non-existent data use. But the company may wind up paying a bigger price for the error. Phone Users Victims of 'Technical Errors' in Billing In a statement ... attributed to deputy chief counsel Mary Coyne, the company said the mistaken bills were issued over the past several years. It said the customers did not have data plans, but were victims of technical errors, either with phone software sending and receiving "minor" data, or being billed for following web links that shouldn't have incurred data ... (view more)

Thu
16
Sep
Dennis Faas's picture

New Wal-Mart Cell Phone Deals Offer Value To Some

Wal-Mart will soon compete with the major cellphone networks by selling its own calling plan. The world's largest retailer will offer exceptionally low rates on voice calls and texts, though its data charges may be too expensive for many users. The ... chain will be acting as a virtual operator, meaning it licenses bandwidth from a mobile network (T-Mobile in this case), and resells it to customers. Its plan, dubbed "Family Mobile", costs $45 a month for one line and $25 a month for each additional line, with unlimited US calls and texts. That's substantially lower than what major networks ... (view more)

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