fix

Mon
26
Dec
Dennis Faas's picture

How to Fix: 'Open With' Not Working - this fix WORKS!

Infopackets Reader George M. writes: " Dear Dennis, I upgraded to Windows 10 a few months ago - however, just recently when I right click on a file, the 'Open with' option is missing from the menu. For example, normally when I right click on a video ... file, I have the option to 'Open with', and then I can choose Video Lan Player, or Windows Media Player, etc - but that option is no longer available. I have searched the web on how to fix the broken 'Open with' option but NONE of the fixes online work! Can you please help? " My response: I contacted George and asked if he would like to connect to ... (view more)

Wed
02
Nov
John Lister's picture

Microsoft Slams Google for Unveiling 'Critical' Windows Bug

Microsoft has criticized Google for revealing details of what the search giant has dubbed a "critical" security flaw in Windows. The two companies dispute whether Google gave Microsoft enough time to fix the problem before going public. The ... controversy lies in the fact that Microsoft has yet to release a fix for the problem and has not even said if one exists. The bug applies to 32-bit editions of Windows and allows an unauthorized local privilege escalation. The effect is to undermine a security feature known as " sandboxing ," which is designed so that if a hacker ... (view more)

Mon
31
Oct
Dennis Faas's picture

How to Fix: MS Office Key Not Valid, Won't Activate

Infopackets Reader Pat P. writes: " Dear Dennis, I recently had to rollback Windows 7 because the system appeared to be corrupt. The rollback worked. However, now whenever I try to open MS Office it starts up with a message that it is configuring MS ... Office, then says 'MS Office requires validation'. I chose the option to activate on line (or by phone), but then all I get after that is a message that MS Office could not be activated because the product key is invalid. What do I do now? " My response: I did have this exact same problem a few months back with another user. The scenario was ... (view more)

Fri
28
Oct
Dennis Faas's picture

Explained: How and Why Windows Goes Corrupt

I've been repairing computers now for over 23 years and for the last few years, I began offering my computer repair service online . One of the most popular repairs I do today is to fix Windows Update; sometimes, however, Windows Update is too far ... corrupt that it requires a complete reinstall of Windows in order to fix the issue. The same can be said in other situations where Windows is too far corrupt that it cannot be repaired even by someone with as much experience as I have . Based on this, users ask me "Why is my Windows corrupt?" and "How can this have happened?" I thought I'd write an ... (view more)

Fri
09
Sep
Dennis Faas's picture

Explained: My PC is Infected / Locked, has 1-800 Number. Is it a Scam?

Infopackets Reader "AJ" writes: " Dear Dennis, After having a conversation with Microsoft tech support yesterday, I realized that I was scammed. I took necessary steps to cancel credit card. I do not do business on my machine - just communication ... with friends, etc. I do see that the techs that took my money have done some work on my computer and it seems to run a lot better. Question: is it still harmful to leave my computer as-is, or should I hire another tech to clean my machine again? The people that took my money also gave me their phone numbers so that I can be in contact with them at ... (view more)

Fri
27
May
Dennis Faas's picture

How to Fix: Windows 10 Sound Not Working

Infopackets Reader Jim N. writes: " Dear Dennis, Ever since I upgraded to Windows 10, I have no sound. I have looked at all of my speaker / headphone volume settings, and have searched Google for 'windows 10 sound not working' and 'windows 10 sound ... drivers', but nothing seems to apply to my situation - my sound simply does not work. I realize that this is a very common problem, but having no sound in Windows 10 is driving me nuts. Is there a simple fix for this or should I go back to Windows 7? " My response: I can tell you that based on my experience, the sound in Windows 10 cuts out ... (view more)

Mon
02
May
Dennis Faas's picture

How to Fix: Windows 10 Windows Mail Frozen

Infopackets Reader Marion writes: " Dear Dennis, I am running Windows 10 and my Windows Mail won't work; every time I load Windows Mail it just freezes. For example, normally when I load Windows Mail, the left hand side of the screen displays my ... Accounts, Inbox, Sent items, Drafts, and Archives - however, almost all of these headings are completely blank. If I move my mouse over top of each section it will show its heading, but I know that isn't right. I can only see a few items in my Sent box but no mail comes through the Inbox. Any ideas? " My response: I contacted Marion and she agreed to ... (view more)

Fri
01
Apr
Dennis Faas's picture

How to Fix: Another Installation is in Progress Error

Infopackets Reader 'David' writes: " Dear Dennis, I have Windows 10, and the updates keep failing. Also, when I try to update Creative Cloud (to upgrade my Adobe Photoshop), it gets to 54% complete and then I receive a message stating that 'Another ... installation is in progress' error. I also received a very strange error message when attempting to install Classic Shell: 'User System has previously initiated an install for product (Microsoft Office). That user will need to run that install again before they can use that product. You current install will now continue.' I click OK and it will ... (view more)

Mon
04
Jan
Dennis Faas's picture

How to Fix: Could Not Update System Reserved Partition (Windows 10)

Infopackets Reader Steve S. writes: " Dear Dennis, I am trying to install Windows 10 Threshold 2 version 1511, release 10586 / 1511, otherwise known as 'Th2_release Professional 10586' through Windows Update, but I keep getting an error when it ... tries to install. The error message states 'We found some issues. Select this message to fix and finish updating.' I clicked the link and received another message, stating 'Could not update system reserved partition.' So, now the update won't install and I can't upgrade my Windows 10 to the latest version. Can you ... (view more)

Tue
29
Dec
John Lister's picture

Computer Bug Means 3,000 Cons Get Early Release

Washington state officials have confirmed a software flaw has meant more than 3,000 prisoners have been mistakenly released early. Amazingly, the problem was known about by staff at the Washington State Department of Corrections since 2012, before ... anything was done. State governor Jay Inslee confirmed the figure may be as high was 3,200 and dates back to 2002. He's ordered that all releases be manually checked and approved until a software fix is in place next month. The problem involves a computerized system that tracks prisoner release dates, specifically, those who have been granted ... (view more)

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