negative review

John Lister's picture

Judge: Firms Can't Ban Online Negative Reviews

California has passed a law that means companies can no longer ban customers from writing negative reviews on websites. Even attempting to do so could mean they firms face a financial penalty. The new law follows a protracted court battle that ... concluded this summer after an online gadget seller tried to "fine" a couple $3,500 for leaving a negative review on an independent website. A court eventually ordered KlearGear to pay more than $300,000 to the couple after its attempts to collect the "debt" hurt their credit rating. KlearGear had been trying to enforce a clause in ... (view more)

John Lister's picture

Website Pays Dearly For Fighting Negative Review

An online retailer that threatened to "fine" a couple $3,500 for leaving a negative review online a website has now been ordered to pay $306,750 in compensation and legal fees. John and Jennifer Palmer won the verdict as compensation for KlearGear ... damaging their credit record with a bogus debt claim. Back in 2009, Jennifer Palmer left a negative review of the company after it failed to deliver two desk toys ordered by her husband. Three years later, KlearGear demanded that the couple withdraw the review within 72 hours or face a fine of $3,500. The fine is for violating a non- ... (view more)

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