Dennis Faas's picture

FCC Investigates $50M Worth of Bogus Phone Charges

Verizon will issue refunds to around 15 million customers after mistakenly charging them for non-existent data use. But the company may wind up paying a bigger price for the error. Phone Users Victims of 'Technical Errors' in Billing In a statement ... attributed to deputy chief counsel Mary Coyne, the company said the mistaken bills were issued over the past several years. It said the customers did not have data plans, but were victims of technical errors, either with phone software sending and receiving "minor" data, or being billed for following web links that shouldn't have incurred data ... (view more)

Dennis Faas's picture

iPhone App Refund Policy Inconsistent

Apple has been criticized over its refusal to refund users who buy iPhone applications ("app") that don't work properly. In most cases, the firm only gives refunds if the app fails to download correctly, but not if the app itself is faulty. The ... issue gained attention when it was raised by New York Times blog writer Eric Taub. He complained that the refund policy means users don't have any opportunity to try an app and get their money back if it is of poor quality. (Source: ) Apple Refusing Refunds for Broken Apps However, David Coursey of PC World notes that in some ... (view more)

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