service

Thu
21
Dec
John Lister's picture

Uber Ruling Could Affect Other Tech Companies

A European court has ruled that Uber is a transport company rather than a tech business. It may not make an immediate difference to its operations, but could be a big step in the way online companies are regulated. Uber, which describes itself as a ... ride-hailing firm, lets users hire a cab through a smartphone app, then pairs them with self-employed drivers in the area. The ruling by the European Court of Justice stemmed from attempts by city officials in Barcelona, Spain to hold Uber to the same local regulations as traditional taxi services. The legal principle determined by the case now ... (view more)

Mon
27
Nov
Dennis Faas's picture

How to Fix: FileZilla Server 'Failed to Retrieve Directory Listing' Error

Infopackets Reader Carl S. writes: " Dear Dennis, I am frequently on the road with my laptop and need to access my files at home on the PC. I have installed FileZilla FTP Server (version 0.9.60 beta) and it works fine at home but when I am remote, I ... get the error: ' failed to receive directory listing ', and then it disconnects. I am currently using Port 21 to host the FTP and have added it to my firewall, but I don't understand why FileZilla server can't retrieve the directory listing by remote. Can you help? " My response: I asked Carl if he would like me to connect to his system using my ... (view more)

Thu
26
Oct
John Lister's picture

Amazon Couriers Could Open Your Front Door for Delivery

Amazon wants customers to let couriers have an electronic key to get inside customer homes for deliveries. The Amazon Key program also appears to be a way to promote customers buying security cameras and smart locks. The Amazon Key feature is only ... available to customers in the Amazon Prime subscription program, which includes free home delivery and access to streaming video. They'll also need a compatible camera and smart lock, with Amazon bundling the two devices together for $250 including installation. The smart lock technology can be added to an existing standard deadbolt, meaning a ... (view more)

Fri
08
Sep
Dennis Faas's picture

How to Fix: Malwarebytes MBAMService.exe High CPU Usage

Infopackets Reader Ramona A. writes: " Dear Dennis, Recently My Windows 7 laptop kept popping up with ' Windows has detected that your computer's performance is slow ' error messages. I disabled the color scheme to fix the issue (as recommended) but ... the popups kept coming every 3 minutes or so. I suspected I was infected with malware, so I downloaded Malwarebytes Antimalware and did a scan. MBAM found over 1,700 'threats' - one of them was a rootkit. I quarantined all the items, then rebooted and things are much better, however - now the 'mbamservice.exe' is constantly causing high CPU load ... (view more)

Mon
19
Jun
Dennis Faas's picture

How to Fix: Uninstall, Reinstall ScreenConnect Server (Mono Out of Memory Error)

Infopackets Reader Steve V. writes: " Dear Dennis, I came across your post on screenconnect.com, entitled ' Mono eating too much memory (Linux) ' and am having the same issue. It seems that ScreenConnect is uncontrollably eating memory - for ... example, when I click on client previews, the mono process eats 300mb+ of RAM and will continue to do so for each click. Surely this is not right! At this point I receive 'Internal error' on my ScreenConnect browser control panel (where I can view my clients). Ultimately, /var/log/messages reports 'Out of memory: Kill process xxxx (mono) score xxx or ... (view more)

Fri
09
Jun
Dennis Faas's picture

Explained: How to Know if Windows Updates are Working (and What to Do if They Aren't)

Infopackets Reader Howard N. writes: " Dear Dennis, In regard to the WannaCry Internet worm which can infect all Windows PCs that have not yet been patched using Windows Updates - how can I make sure that my Windows Update is operating properly, and ... that I am receiving my updates automatically? I enjoy your newsletter - please keep it up and have a nice day! " My response: Generally speaking: you should be able to go to the "Windows Update" service within Windows, and it should tell you when updates were last received. If you haven't received any updates for a while - or if you have your ... (view more)

Fri
07
Apr
Dennis Faas's picture

How to Fix: Malwarebytes 'Unable to connect to service' Error

Infopackets Reader Rachel P. writes: " Dear Dennis, As per your recommendation, I have installed Malwarebytes Antimalware Free on my system and I do a full system scan every 30 days or so. Today I tried to launch Malwarebytes Antimalware Free ... ("MBAM") and it gives me an error, stating that it is 'Unable to start' and 'Unable to connect to service' , with an option to click 'OK' and nothing else. I don't know how to fix this. Can you please help? " My response: I have run across this issue a few times with my clients, but resolving it is not always the same. I asked Rachel if she would like me ... (view more)

Wed
29
Mar
John Lister's picture

Docs.com Users Warned to Check Sharing Settings

Users of Microsoft's Docs.com have been warned to review security settings on their account. Researchers found it was all too easy to search and find personal data contained in documents mistakenly made public. Docs.com is designed to make it easy ... to share documents with other users over the Internet, including PDF files and those in Office formats, regardless of the device and operating system they are using. The site includes a search feature that lets a user look for text in any document on the service to which they have access - something that's designed to make it much easier ... (view more)

Fri
24
Feb
Dennis Faas's picture

How to Fix: Laptop Won't Turn On - The Definitive Step-by-Step Guide

Infopackets Reader Marion L. writes: " Dear Dennis, I haven't used my laptop for a few weeks. I went to turn it on today, but it won't turn on at all. I have it plugged in to the wall power outlet, but it still doesn't work. What do I do now? " My ... response: This is a fairly common issue with laptops; oftentimes the laptop won't turn on even if it's plugged into the wall if it's been sitting for a while - in your case, a few weeks. Sometimes, however, something else has gone wrong, and parts of the laptop may be corrupt or not working, or the laptop may have died. I'll explain what you need to ... (view more)

Fri
17
Feb
Dennis Faas's picture

How to Fix: Remote Desktop Missing (settings via System Properties)

Infopackets Reader Sam R. writes: " Dear Dennis, The other day I wanted to connect to my wife's PC using Remote Desktop, but the Remote Desktop settings are missing. I've right clicked 'This PC', then selected Properties, then clicked on the 'Remote ... Desktop' link, but all I see is an option for 'Remote assistance' - there is no option for 'Remote Desktop' as there is on my machine. She is running Windows 10 Home. What gives? " My response: Unfortunately, there is no way to manage the Remote Desktop service using Windows Home versions; you need the "Pro" version of Windows to be able to use ... (view more)

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