upgrade

Tue
15
Oct
Dennis Faas's picture

How to Fix: Windows 10 Safe OS Phase Error

Infopackets Reader Shelby C. writes: " Dear Dennis, I am in a huge hurry to upgrade my machine to Windows 10 because there won't be any more security updates for Windows 7 in January 2020, when Windows 7 reaches its end of life. I have tried to ... upgrade using the Upgrade Assistant and Windows 10 media, but I keep getting ' SAFE_OS phase error during Replicate_OC operation ' error, whatever that means. Windows 10 simply won't install on my machine! I have looked at articles all over the Internet including one from the Windows Club and none of them work. I really need your help! Can you please ... (view more)

Fri
28
Jun
Dennis Faas's picture

Explained: Can I Remove Java Updates? Is it Safe? How?

Infopackets Reader Gloria D. writes: " Dear Dennis, The other day I went to uninstall a program on my Windows 10 PC using Control Panel -> Programs and Features, and noticed there were about 20 or more Java updates installed on my system. I ... regularly receive messages from the Windows 10 Action Center that there is a new Java update available and that I need to download it due to security updates, which I always do. Therefore, I have four questions: is it safe to remove old Java updates? If so, which Java updates can I uninstall? Can I remove older Java versions? Is the latest Java ... (view more)

Tue
15
Jan
John Lister's picture

Windows 7 No Longer Safe to Use in 2020 - Here's Why

January 2020 marks the end of extended support for Windows 7 from Microsoft. This means Windows 7 users have just one year left to upgrade to either Windows 8 or 10 (or an alternative), before their systems become a major security risk. Support for ... Windows 7 comes in a two-stage process. The first is known as mainstream support, which means the system is under warranty and Microsoft offers free technical support over the phone and its online forums. During this time, Microsoft also continues developing new features, and users can get hot fixes which patch any performance or security problems ... (view more)

Wed
13
Jun
John Lister's picture

Consumer Group Claims Win10 Problems 'Widespread'

A consumer group is demanding compensation for users who've spent time and money fixing computer problems caused by Windows 10. It also wants updates and tech support to be improved. The call comes from "Which?", an independent organization in the ... United Kingdom that's similar to the US Consumer Reports group. It's brought up Windows 10 in the past: two years ago it revealed that more than 1,000 of its members had complained about the system. Now Which? says it's continuing to receive complaints and carried out a survey of members. It questioned more than 1,100 members who use ... (view more)

Fri
06
Apr
Dennis Faas's picture

How to Fix: Windows 10 1709 Won't Install

Infopackets Reader Jose B. writes: " Dear Dennis, For the past few months, my PC has tried to upgrade to Windows 10 version 1709, but each time it fails to install. Whenever I use my computer I receive a pop up message on my desktop stating that ' ... Your device needs the latest security updates . Microsoft can't install important security updates on your PC until you install the most current version of Windows 10.' When I look at my Windows Update history, it says the upgrade to version 1709 failed (repeatedly) . When I manually check for updates, it says: ' Your device is at risk because it's ... (view more)

Fri
16
Mar
Dennis Faas's picture

3 Ways to Fix: Install Failed During First_Boot Sysprep Operation

Infopackets Reader 'Cindy' writes: " Dear Dennis, I have Windows 8.1 on my laptop which has been very, very slow. I decided to upgrade to Windows 10 hoping this would fix my problems, however I keep getting a message that ' The installation failed ... in the First_Boot phase with an error during Sysprep Operation ' (pic). I have been researching this problem for 2 days using Google, and have yet to find a fix that makes sense! Absolutely nothing I do seems to work! Can you PLEASE help? " My response: Based on my experience, this won't be an easy fix for most people because it is rather technical ... (view more)

Mon
26
Feb
Dennis Faas's picture

Explained: Windows 10 Upgrade: is Recovery Drive Upgraded as well?

Infopackets Reader 'Mbi Ent' writes: " Dear Dennis, After upgrading from Windows 8.1 to Windows 10 on the C drive, I still have a partition which is viewable under 'This PC' and is labeled as the 'Recovery' partition (also known as 'the D drive'). ... As far as I understand, the D Drive contains the vendor's recovery data for my Windows 8.1 which was originally installed on my system. What I would like to know is if the recovery partition has also been upgraded to Windows 10, or if it still contains Windows 8.1 recovery data? If it is the latter, could I just delete the recovery drive? " My ... (view more)

Fri
06
Oct
Dennis Faas's picture

How to Fix: 'Windows Setup has Failed to Validate the Product Key' Error

Infopackets Reader Jill G. writes: " Dear Dennis, I have a Windows 7 Pro machine that we use at work which has a broken Windows Update. I have tried to do an 'upgrade repair' in hopes of fixing the issue, but the Windows installer exits immediately. ... The major issue we're facing is that our Windows 7 machine has new user accounts on it which we did not create - we suspect that it has become compromised because it has not downloaded Windows Updates in over a year. From what I read online, it is possible to upgrade from Windows 7 Pro to Windows 8 Pro (not 8.1!) which will keep my programs and ... (view more)

Wed
14
Jun
John Lister's picture

Patch Your PC: Yet Another Massive Exploit Discovered

Microsoft has issued three updates to fix flaws in older, unsupported versions of Windows. It's an unusual move that follows the discovery that both the National Security Agency (NSA) and outside hackers are exploiting the flaws , similar to the one ... that allowed the WannaCry Ransomware worm to spread just a few weeks ago. The updates cover both Windows and Windows Server editions going right back to XP . They'll be issued through the usual automated updates, which means people on Windows 8.1 and later shouldn't need to do anything. Those on earlier systems may need to manually ... (view more)

Mon
12
Jun
Dennis Faas's picture

Explained: Is Roboform 8 Free or Not? (Yes - with a few caveats)

Infopackets Reader Gail S. writes: " Dear Dennis, On April 26, 2017 I received an email about the new Roboform 8 release. I have been running Roboform 7 (desktop) for a few years, and have only paid a single fee to register the program. I did not ... want to upgrade to Roboform 8 because I wasn't sure if it was free or not. That said, the following week I received a notification from Roboform 7 that an update was available - I chose to download it. During the setup I was warned that the update was irreversible. Afterward, I realized that I had actually installed Roboform 8! I clicked 'Help -> ... (view more)

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