windows 10

Continuing on with last week's article, David L. writes: " Thanks for your help in identifying the culprit that was causing random Blue Screens of Death ( BAD_POOL_CALLER ) on both mine and my wife's system. Question: I have been using ZoneAlarm for ... many years and it has been good to me. If I decide to stick with the Windows Firewall per your recommendation - what happens if hackers find an exploit in the Windows Firewall that allows them into my system? Yes, ZoneAlarm has caused my Blue Screens of Death (BSOD) and it costs money upfront (versus the Windows Firewall which is free) - but why ... (view more)

Infopackets Reader Tom T. writes: " Dear Dennis, I recently had to reinstall Windows and I'm trying to clean up the root directory of my C drive to keep things tidy. I have a Windows.old.000 folder that I would like to remove, but every time I try ... to delete it, I get a window that says 'You need permission to perform this action' and nothing gets deleted. I've tried ccleaner (crap cleaner) and check marked the 'Delete old windows installation' option (under the Advanced menu), but that doesn't work, either. What do I have to do to remove the Windows.old.000 folder and its contents? " My ... (view more)

Infopackets Reader Gros C. writes: " Dear Dennis, By mistake I installed both Windows 10 64 bit and Windows 32 bit on my machine. Both installations reside on separate partitions. I want to keep the Windows 10 64 bit, but the problem is that I don't ... know how to safely remove the Windows 10 32 bit from my machine. Can you give me a bit of advice on how to remote Windows 10 32 bit? " My response: This can be very, very tricky, as how to remove Windows 10 32 bit (or even the 64 bit version) on a separate partition depends on which installation of Windows contains the master boot record. For ... (view more)

Infopackets Reader Gene R. writes: " Dear Dennis, I installed Windows 10 when it first became available as a free upgrade, back in August 2015. However, since then my PC has been acting very erratic - as such, I have decided I would like to reset ... it. My question is: if I reset Windows 10 what happens? As far as I recall there is a hard drive partition on my system for resetting the PC - will I still get Windows 10 or will I get Windows 7? What does system restore do? " My response: This is a very frequently asked question, though your question in particular deal with three completely separate ... (view more)

Infopackets Reader Dan A. writes: " Dear Dennis, I upgraded to Windows 10 last year and now all the sudden I keep receiving popup notifications from the Windows 10 Action Centre that my Windows 10 password is about to expire. I have never received ... this password expire notification before. How can I disable these notifications? " My response: I also started receiving these notifications some time in the last two weeks and I'm not sure why. Perhaps there was an update to Windows 10 that caused these notifications to appear. How to Fix: Disable Windows 10 Password Reminder There are a few ways ... (view more)

Infopackets Reader John D. writes: " Dear Dennis, I just upgraded to Windows 10 recently. When I click on File Explorer by the Start menu (which brings up This PC or "My Computer" in previous editions of Windows), I now see C and D drive and now a ... drive E which appears to be empty - it is only about 1 gigabyte large. I don't know where this drive came from but I have no use for it and would prefer not to see it. Is there any way to remove this drive letter in file explorer? " My response: Some manufactures will assign partitions on the hard drive for Windows or BIOS recovery or some other ... (view more)

Microsoft has detailed the next major update for Windows 10. Dubbed the "Creators Update," its emphasis is on 3D and virtual reality. While Windows 10 gets regular small updates, it also has the occasional major update. The next of these will come ... sometime next spring. Rather than bring minor tweaks and fixes, these major updates are based around entirely new features to the system. The update includes a revised version of the longstanding Paint app, with the emphasis on 3D. As well as creating 3D designs, users will be able to turn photographs into 3D and edit them. Update Pushing ... (view more)

Infopackets Reader Barb J. writes: " Dear Dennis, I just upgraded to Windows 10. When I click on 'This PC' from the Start menu, my drive letters are missing from Windows explorer. Previously, I was using Windows 7, and when I clicked on My Computer ... it would show the C drive (my hard drive), and D, E, and F drive which are memory card slots. Why are my drive letters missing from explorer in Windows 10? Is this a feature I can change? " My response: Sometimes when you do a major upgrade from one operating system to another, settings from the previous operating system get misconstrued and weird ... (view more)

How to Fix: Disable Airplane Mode in Windows 10 Infopackets Reader Eric H. writes: " Dear Dennis, When I used my computer last night (after returning home from work), I was immediately told that there was no Internet connection - none of my web ... browsers would work. I tried to reset my router by unplugging it, waiting a few seconds, and plugging it back in, but that did not help. With that said, I did notice that when I moved the mouse over the network icon in the system tray bar, a dialogue box says I have Airplane Mode turned on. I should mention this is a desktop PC. I managed to go to the ... (view more)

Infopackets Reader James R. writes: " Dear Dennis, I just upgraded to Windows 10 and something strange has happened to my Task Manager. When I press CTRL + ALT + DEL on the keyboard, then click on the 'Task Manager' option, it brings up the Task ... Manager window - but the top menu of Task Manager is missing. Normally I would see 'File', 'Options', 'View' menus, plus the tabs (such as Processes, Performance, Details, etc) but neither of those are present. What gives? " My response: According to Microsoft Knowledge Base Article #193050, what you are describing is Task Manager that is operating in ... (view more)