New Tech Solves 'Cable Guy' Waiting Game
An Ohio firm has developed a new software system which promises to reduce the time and money people waste waiting for deliveries and repairmen to show up on call.
According to TOA Technologies, US workers lose about $37 billion each year because of vague schedules that keep them pinned down, waiting for delivery and service personnel.
Software Monitors Real Time Events, Not Schedule
The problem of delivery and service call scheduling has long been a tough nut to crack.
TOA's new system, however, tackles the problem by calculating both the amount of time that a given job might take, and the different amounts of time that different workers might require to complete it.
Dubbed "ETAdirect, " the new system works something like a cross between an air traffic control system and a parcel-tracking system, but for delivery and repair field workers.
In real-time, the system allows customers to check the current location and status of the field worker scheduled to make their delivery or provide their in-home service.
Using a device that incorporates GPS tracking, each field worker checks in with ETAdirect on arrival at a job, and on completing it. The system then tracks where workers are, and whether any jobs are taking longer than anticipated.
Automatic Adjustments To Schedules and Assignments
When one worker starts running behind schedule, ETAdirect can reassign some of his or her jobs to another worker who can get there earlier. Deliveries, however, are slightly more complicated to reassign.
The concept sounds simple, but has been difficult to implement, until now.
According to TOA, several of its existing customers have already reported dramatically increased performance using the new system.
One firm reportedly managed to cut the total driving distance for field workers by 40 per cent, while others claim a 25 per cent drop in the number of calls from angry customers.
Although TOA Technologies has been around since 2003, they've recently gained attention of several investors, raising an astounding $17.2 million US dollars in May of 2011, alone. (Source: cnn.com)
Free guide: Windows 8 Cheat Sheet: Keyboard Shortcuts. Microsoft Windows has always had some fantastic time-saving keyboard shortcuts designed to make our lives easier. For example: CTRL-X will cut text or objects, and CTRL-V will paste them. (Of course, you can use your mouse to achieve the same thing, but it requires clicking and fumbling through menus, which can be a huge time waster if you cut and paste 50+ times a day). With Windows 8, Microsoft has added many new keyboard shortcuts to their operating system; unfortunately, it's a bit of a learning curve. That's where the Windows 8 keyboard shortcuts cheat sheet comes in! Simply download the guide and reference it when you need to. You'll save a ton of time using your keyboard, rather than reaching for the mouse and flipping through oodles of menus trying to find what you're looking for. Share and enjoy! Click here to download this guide now! Note: this guide is free, but registration is required; after that, you can select more ebooks and videos for download without registering again. If you have questions / problems with the registration form, please read this.