Infopackets Reader Harlen W. writes: " Dear Dennis, I own a Dell PowerEdge T110 server, which runs Windows Server 2008 R2 Foundation and is equipped with a Dell Perc 300 RAID card . We have 3 x 250 GB hard drives in RAID 5 format attached to the ... Perc 300 RAID card. According to the Dell OpenManage Server Administrator (which we use to manage the RAID via the browser), the 'Alert' log file is reporting ' Device failed: Physical Disk 0:1 Controller 0, Connector 0 '. I would like to hire you to help me fix this problem, including testing the failed hard drive . If it passes, I want to put it ... (view more)
Featured Articles
Google's sister company is to build a mini-city in Toronto that includes a range of technologies built into the infrastructure. It's designed partly to help locals and partly as a test bed for new technology. The 68-acre project on the Lake Toronto ... waterfront is led by Sidewalk Labs - a spin-off company that's owned by Google's parent company Alphabet. It's a partnership with the city and won't involve Google owning any land or acting as a landlord, though Google will move its Canadian headquarters to the area. It'll be part of a wider regeneration project covering 800 acres. Free Public WiFi ... (view more)
The latest major update to Windows 10 starts rolling out to the general public this week. Some of the most useful changes will be behind the scenes, but there will be the first hints in a longer-term program to revamp the way the system looks on ... screen. The "Fall Creators Update" is the latest of the twice-yearly major Windows 10 updates that add new features. That's in contrast to the more frequent updates that fix performance and security problems. As usual, it's been available to people in Microsoft's testing programs before this roll out. Windows 10 Fall Creators Update will be a ... (view more)
One of the key security protections in WiFi has a serious vulnerability, a researcher has revealed. The exploit has to do with the protocol "WPA2" - currently considered the most secure protocol commonly used on WiFi routers and hotspots. Here's ... what you need to know about the WPA2 exploit. What's the problem and what does it affect? Security researcher Mathy Vanhoef has published a demonstration for what he's called "KRACKs," short for key reinstallation attacks. That's a way of exploiting a weakness in WPA2 (WiFi Protected Access II), the security system that is most ... (view more)
Infopackets Ready Sally G. writes: " Dear Dennis, I just bought a new Windows 10 laptop and the touchpad scroll does not appear to be working. On my old Vista laptop, I had a scroll bar on the touchpad (on the far right), but the new Windows 10 ... laptop doesn't have this feature. Normally when I open a PDF file I need to zoom in and out. I would do this on the old laptop by pressing CTRL on my keyboard and using the scroll bar on the touchpad. On this laptop, I am at a complete loss. Can you tell me how I can fix my touchpad scroll? " My response: Each laptop manufacturer has their own way of ... (view more)
Infopackets Reader Sarah H. writes: " Dear Dennis, A few days ago, my PC got stuck updating Windows 10 (for over 30 minutes), so I pulled the power cord out. After that, Windows wouldn't boot to the desktop. It would give me blue screen of death ... (BSOD), then reboot, then BSOD, ad infinitum. I knew it was stuck in a reboot loop, so I decided to install Windows 10 again. During the Windows 10 setup, it asks me to select where to install Windows. I selected the C drive, but I get an error message that says: ' Windows cannot be installed to this disk. The selected disk is of the GPT partition ... (view more)
T-Mobile has fixed a bug that let hackers get sensitive personal data just by using a phone number. In theory, it could have been possible to collect details on all the company's customers, though T-Mobile denies this. The problem was discovered by ... Karan Saini, a security researcher who discussed the problem with the Motherboard Vice website. The site then approached T-Mobile about the problem. It said "we were alerted to an issue that we investigated and fully resolved in less than 24 hours. There is no indication that it was shared more broadly." (Source: vice.com ) The bug had to do with T ... (view more)
Users of a popular ad-blocking tool have been warned to watch out for a bogus version of the tool. One copy of the fake Adblock Plus was downloaded 37,000 times before being removed from the Google Chrome store. The legitimate version of Adblock ... Plus is one of the most popular tools available as a Chrome extension: a third-party tool that can be added directly to the browser itself. The makers claim that more than a hundred million devices are actively using the tool. The bogus version is particularly ironic, though not in a way that victims would appreciate: rather than block ads, it ... (view more)
Microsoft says it won't add any new features or devices for Windows 10 Mobile. It's a sign that hopes Windows 10 would revive the company's smartphone presence have largely failed. While what was then called Windows Mobile was once technically the ... most common smartphone operating system, it faded behind Apple's iOS and Google's Android as smartphones became more widely used. The attempt to relaunch under "Windows Phone" failed to make a breakthrough, and the system fell well under a one percent market share. The most recent figures suggest just one in every three thousand phones ... (view more)
Infopackets Reader 'Giselle' writes: " Dear Dennis, Recently my Windows 10 computer upgraded to the 'Creators Edition', and now the Windows 10 'Photos' app has magically replaced the 'Windows Photo Viewer'. I absolutely can't stand the 'Photos' app ... and I want Windows Photo Viewer back on my system! I have tried going to Control Panel -> Default Programs to change the settings but Windows Photo Viewer is nowhere to be found! Can you help? " My response: I also noticed that the Windows Photo Viewer went missing with the Creators Edition update. Windows Photo Viewer has been a staple in ... (view more)
Infopackets Reader Jill G. writes: " Dear Dennis, I have a Windows 7 Pro machine that we use at work which has a broken Windows Update. I have tried to do an 'upgrade repair' in hopes of fixing the issue, but the Windows installer exits immediately. ... The major issue we're facing is that our Windows 7 machine has new user accounts on it which we did not create - we suspect that it has become compromised because it has not downloaded Windows Updates in over a year. From what I read online, it is possible to upgrade from Windows 7 Pro to Windows 8 Pro (not 8.1!) which will keep my programs and ... (view more)
Yahoo has admitted that a hacking incident in 2013 affected three billion user accounts. That's three times more than it originally disclosed and means every account was affected. The incident was one of two Yahoo hacks revealed last year. The ... first, announced in September, involved 500,000 accounts being hacked in 2014 . The second, announced in December, was said to have involved a hack of a billion accounts in 2013 . It's the 2013 attack that Yahoo now says it believes "all Yahoo user accounts were affected." It's keen to stress that it only recently discovered that the number was bigger ... (view more)
The US government and court system asked Google to provide information about more than 33,000 people in the first half of the year. The figure was a new record. The numbers come from Google's twice-yearly "Transparency Report", which is designed to ... track trends in the number of requests and prompt debate about the balance between privacy and security. For the US alone, Google received 16,823 requests for data about 33,709 users (though it's possible this may include the same user being counted twice for multiple accounts. That compared with a total of 48,941 requests about 83,485 from ... (view more)
Google has confirmed its top search results misidentified the man responsible for the Las Vegas shootings. The automated results took the information from a controversial message board site rather than a mainstream media outlet. The information ... appeared in the results when people searched for the name of a man who was not responsible to or connected with the shooter. Instead the misidentified man shared a surname with a woman who had been named a "person of interest" by police and was in a relationship the actual shooter. Man Misidentified As Shooter When somebody searched for the innocent ... (view more)
Infopackets Reader Jeff L. writes: " Dear Dennis, I have a Windows 7 machine I'm trying to virtualize, which is connected to a Windows Server 2012 network. The issue I'm having is that the newly created virtual machine works fine after it's been ... virtualized but later it won't work. Whenever I try and login to the network, I receive an error message ' The security database on the server does not have a computer account for this workstation trust relationship. ' I am using VMWare Workstation as the hypervisor. I have tried everything I can think of to fix this but there is absolutely no way for ... (view more)
Infopackets Reader Richard A. writes: " Dear Dennis, I am so glad I found your website! I have a major problem with my Samsung S6 Edge (with Android Marshmallow). Recently I started receiving full screen pop up advertisements on my phone - these ads ... are appearing even when my phone is idle! At first they appeared every few days but now these full screen advertisements are popping up every few hours. I have NO idea where they are coming from. I searched google for 'block popup ads android' and came across an article suggesting it is possible to disable notifications from apps by adjusting the ... (view more)
A newly discovered Internet Explorer bug means rogue websites can track the next site a user visits, or even the next search the user makes. While it's not necessarily devastating in itself, the researcher who found the bug says it is a sign ... Microsoft isn't paying enough attention to its old browser. The bug means that a 'rogue' web page could access the content of whatever the user types in to the Internet Explorer address bar as soon as they press the Enter key. This would normally be another website address, but the way Internet Explorer works means it could also be a search term. Security ... (view more)
Microsoft has confirmed it will sell another standalone edition of the Office suite for people who don't want an annual subscription. It will receive updates, but only for an unspecified period. Despite the name, Office 2019 will come out in the ... second half of next year. It's described by Microsoft as both a "perpetual release" and a "perpetual update", which is a somewhat unwieldy way to distinguish it from Office 365. (Source: office.com ) Office 365 is a subscription model in which users get continuous updates for as long as they pay either a monthly or annual subscription, but when they ... (view more)
The content of video ads you see on YouTube could be personalized based on your online history, thanks to new advertiser tools. The video clips could automatically adjust based on sites you've visited, apps you've downloaded and even the places ... you've been. It's all possible thanks to Google offering a series of new tools for advertisers. One is known as "Custom Affinity Audiences," which means ads aren't simply placed next to (or before) relevant videos. Instead they are specifically targeted at users who are likely to find the content relevant. While the tool has already been ... (view more)
Infopackets Reader Fabian A. writes: " Dear Dennis, I have a very old Dell Windows 2003 Server with a PERC RAID card set up for storage. We are trying to convert this old server into a virtual machine, then migrate to Windows Server 2016. I tried ... using the utility Disk2VHD to image the C drive into a .VHD file, then run the .VHD file using Oracle VirtualBox. Unfortunately, I keep getting 'a disk read error occurred' every time I try to boot the virtual machine. I have read your credentials and am very impressed with your knowledge, and was wondering if you could help us convert this server? ... (view more)
Infopackets Reader Sal S. writes: " Dear Dennis, Thanks so much for helping me fix the remote desktop 'another connection is in progress' error ! I have another question. As I mentioned, we use VMWware Workstation extensively for running virtual ... machines on our Windows 10 'server' computers. I recently installed Oracle VirtualBox on the same system running VMWare Workstation, and now my network is not working on any of my virtual machines. I cannot connect to the Internet on any of the virtual machines, nor can remote desktop into any of the virtual machines. I have tried uninstalling and ... (view more)
Microsoft claims Windows 10 performance is improving while glitches are less common. It appears one explanation may be a slowdown in the update rollout process. The claims come in a blog post comparing the two most recent 'major update' versions of ... Windows 10, the twice-yearly updates that bring new features rather than just fixing performance and security bugs. It cites figures collected in telemetry reports, in which it tracks the activity on computers, something that Microsoft says helps improve the system, but raises privacy concerns among some critics. Boot Time And Log-In Speedier ... (view more)
T-Mobile is reportedly to let users on "Unlimited" data plans use 50GB of data a month before getting any slowdowns. That will be more than double the soft limit of rivals, though still won't satisfy some linguistic purists. At one point it was ... almost impossible to find an unlimited data deal on mobile devices, but a combination of competition and growing consumer demand as both tablet computers and streaming video become more popular has led the major companies to all offer an unlimited deal. However, there's still a limit of sorts, often called a "fair use policy." With each ... (view more)
Users of the popular CCleaner optimization software have been urged to immediately update the program. The software was recently compromised by hackers for almost a month, though it does not yet appear they did any damage. The warning to update is ... particularly important because CCleaner doesn't automatically update - though it does tell users when a new version is ready. The compromised versions were the 32-bit editions of CCleaner v5.33.6162 and CCleaner Cloud v1.07.3191 . User who currently have these versions should uninstall them immediately, then get the latest copy from the website of ... (view more)
Infopackets Reader Sal S. writes: " Dear Dennis, My company runs a network of computers. Some of the computers run Windows 10 with 64 GB of RAM and VMWare Workstation (which run virtual machines). I use Windows Remote Desktop (RDP) to manage these ... 'Windows 10 Servers' remotely. Recently I had to install Oracle VirtualBox on the main Windows 10 server, and now I cannot connect to it using RDP - I have to use TightVNC instead. When I try and connect using remote desktop (RDP), I get an error message: ' Your computer could not connect to another console session on the remote computer because you ... (view more)
Infopackets Reader Stephen B. writes: " Dear Dennis, I recently installed 'Ace Player HD' to play p2p video streaming. Everything was fine for a little while, but now Windows 10 keeps popping up every few seconds saying that ' An app default was ... reset . An app caused a problem with the default app setting for .3gp files, so it was reset to Moves ... (view more)
Microsoft is to give Windows 10 users more details about exactly what an app is able to do on their computer. It's a similar security measure to that available on some mobile device apps. Until now, apps only usually have to get a Windows user's ... permission when they want to access location data, for example in a mapping tool. That's changing with the 2017 Fall Creators Update, the next major twice-yearly feature update for Windows 10. Microphone and Webcam Access Need Permission The change means apps will need the user's permission to access key hardware components on the computer such as a ... (view more)
The majority of Bluetooth devices could be vulnerable to a malware attack. The attack, dubbed BlueBorne, can reportedly spread to devices without needing any action from the victim. The attack takes advantage of a bug in the Bluetooth technology ... itself rather than a specific operating system. At one point this summer an estimated 5.3 billion devices were at risk, running Windows, Android or Linux, as well as Apple devices running systems before the current iOS 10. Fixing the problem will require patches for specific devices and operating systems. Microsoft has patched the issue already, ... (view more)
Has this happened to you? Infopackets Reader Dave C. writes: " Dear Dennis, I have been completely locked out of my Windows 10 machine! I tried to uninstall Avast Antivirus using Safe Mode (as this was recommended), and now Windows is asking me for ... a password, when before I was using a PIN number. I have NO IDEA what my password is as I have been using a PIN for the last two years. I've tried rebooting without Safe Mode but the option to use a PIN is no longer there. I am desperate! Can you help? " My response: There are a few ways to reset your Windows password - whether you ... (view more)
Microsoft has promised it won't download new Windows software to users without permission again. The promise staves off legal action in Germany, though is somewhat outdated with the changes to the way Windows is developed. The legal case followed ... the discovery in 2015 that Microsoft had automatically downloaded Windows 10 installation files to users regardless of whether they had shown any interest in upgrading to the new system. The idea was to make it quicker for people get up and running if they did upgrade, as well as spreading out the load of Windows download servers to avoid the ... (view more)
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I can help! Send me a message on the bottom left of the screen (using the Zopim Chat button), or click my picture to read more about how I can fix your computer over the Internet. Optionally you can read all about my credentials, here.
I can help! Send me a message on the bottom left of the screen (using the Zopim Chat button), or click my picture to read more about how I can fix your computer over the Internet. Optionally you can read all about my credentials, here.
