Users of the popular CCleaner optimization software have been urged to immediately update the program. The software was recently compromised by hackers for almost as a month, though it does not yet appear they did any damage. The warning to update ... is particularly important because CCleaner doesn't automatically update - though it does tell users when a new version is ready. The compromised versions were the 32-bit editions of CCleaner v5.33.6162 and CCleaner Cloud v1.07.3191 . User who currently have these versions should uninstall them immediately, then get the latest copy from the website ... (view more)
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Infopackets Reader Sal S. writes: " Dear Dennis, My company runs a network of computers. Some of the computers run Windows 10 with 64 GB of RAM and VMWare Workstation (which run virtual machines). I use Windows Remote Desktop (RDP) to manage these ... 'Windows 10 Servers' remotely. Recently I had to install Oracle VirtualBox on the main Windows 10 server, and now I cannot connect to it using RDP - I have to use TightVNC instead. When I try and connect using remote desktop (RDP), I get an error message: ' Your computer could not connect to another console session on the remote computer because you ... (view more)
Infopackets Reader Stephen B. writes: " Dear Dennis, I recently installed 'Ace Player HD' to play p2p video streaming. Everything was fine for a little while, but now Windows 10 keeps popping up every few seconds saying that ' An app default was ... reset . An app caused a problem with the default app setting for .3gp files, so it was reset to Moves ... (view more)
Microsoft is to give Windows 10 users more details about exactly what an app is able to do on their computer. It's a similar security measure to that available on some mobile device apps. Until now, apps only usually have to get a Windows user's ... permission when they want to access location data, for example in a mapping tool. That's changing with the 2017 Fall Creators Update, the next major twice-yearly feature update for Windows 10. Microphone and Webcam Access Need Permission The change means apps will need the user's permission to access key hardware components on the computer such as a ... (view more)
The majority of Bluetooth devices could be vulnerable to a malware attack. The attack, dubbed BlueBorne, can reportedly spread to devices without needing any action from the victim. The attack takes advantage of a bug in the Bluetooth technology ... itself rather than a specific operating system. At one point this summer an estimated 5.3 billion devices were at risk, running Windows, Android or Linux, as well as Apple devices running systems before the current iOS 10. Fixing the problem will require patches for specific devices and operating systems. Microsoft has patched the issue already, ... (view more)
Microsoft has promised it won't download new Windows software to users without permission again. The promise staves off legal action in Germany, though is somewhat outdated with the changes to the way Windows is developed. The legal case followed ... the discovery in 2015 that Microsoft had automatically downloaded Windows 10 installation files to users regardless of whether they had shown any interest in upgrading to the new system. The idea was to make it quicker for people get up and running if they did upgrade, as well as spreading out the load of Windows download servers to avoid the ... (view more)
Infopackets Reader Steve C. writes: " Dear Dennis, I am running a Windows 10 PC, which I share with my daughter. Lately I have begun receiving Facebook notifications / popups on the lower right corner of my desktop. These notifications appear every ... few minutes and it is literally driving me insane. I cannot figure out how to shut this setting off. Searching Google for 'windows disable facebook popups' isn't of any help because I am getting different answers. One says to disable the Facebook app, another says it's a Facebook setting. I have no idea how to do either because I don't even use ... (view more)
Infopackets Reader Ramona A. writes: " Dear Dennis, Recently My Windows 7 laptop kept popping up with ' Windows has detected that your computer's performance is slow ' error messages. I disabled the color scheme to fix the issue (as recommended) but ... the popups kept coming every 3 minutes or so. I suspected I was infected with malware, so I downloaded Malwarebytes Antimalware and did a scan. MBAM found over 1,700 'threats' - one of them was a rootkit. I quarantined all the items, then rebooted and things are much better, however - now the 'mbamservice.exe' is constantly causing high CPU load ... (view more)
The Boston Red Sox are accused of cheating by using an Apple Watch as part of a scheme to relay signals to a batsman. It's a rule-breaking use of technology for an otherwise legitimate tactic. The Red Sox, like most teams, were trying to find a way ... to give batters an advantage by knowing what type of pitch is coming. Normally a catcher - sometimes with the advice of a coach - will signal a suggested pitch to the pitcher via hand gestures. The player placements mean the batter can't see this signal. In principle it's legitimate for the batting team to spot these signals and make the batter ... (view more)
A European court says an employee shouldn't have been fired for sending private messages while at work. The European Court of Human Rights (ECHR) overturned a lower court decision and said the employee's right to privacy had been violated. However, ... the court said the verdict was largely about the specifics of the case and that it didn't constitute an absolute ban on monitoring staff computer use, or create a right to private Internet access while at work. The case involves Bogan Mihai Barbalescu, a Romanian man fired in 2007 after using Yahoo Messenger at work to send personal and intimate ... (view more)
Around 465,000 pacemakers have been 'recalled' over hacking fears. However, the St Jude Medical brand devices will be patched with a software update rather than removed and replaced. The pacemakers are radio controlled to allow doctors to alter the ... specific rhythm they aim for when regulating a heart beat. This radio control means doctors can adjust to the patients changing needs without the need to remove the pacemaker for alterations. That's important as the surgery for such a removal is inherently risky. No Signs Of Hack Attacks While the precise details haven't been revealed for obvious ... (view more)
Infopackets Reader Bob P. writes: " Dear Dennis, I am running Windows 10 and I have thousands of cab_xxx files in my c:\windows\temp directory. Many of the files are 135 megabytes each, while some are 0 bytes. They keep generating themselves ... throughout the day, and I can't seem to stop it! The problem is that I am almost running out of disk space. You've fixed my computer using remote desktop support before so I am more than willing to have you look at it again. Thanks! " My response: I connected with Bob using my remote desktop support service and found some very interesting things. ... (view more)
More than 700 million email addresses and passwords have been leaked online. While many are bogus, enough appear to be genuine that security experts have advised users to change their email passwords. The collection of account details does not ... appear to have been used for identity theft or other fraud. Instead, the collection has been marketed as a way to send spam messages. The idea is that spammers can login to the compromised accounts in order to send their unsolicited emails. This effectively flies under the spam radar, as most spam comes from IP addresses without any reputation. In this ... (view more)
Uber has ditched a policy that meant it could track a user's location for five minutes after the cab has dropped them off. The move could be related to a change in management. Until last November, users had the option to only give the 'ridesharing' ... app permission to access location data on their phone while they were actually using it. Following an update, users had to choose between giving permission for continuous tracking or having location details switched off completely. Customers Choose Between Privacy and Convenience The latter option meant that although the app would still work, users ... (view more)
Facebook is to ban ads from sites that habitually share bogus 'news' stories. The ban will apply even if the ads themselves don't point to the false stories. It's no secret that Facebook is one of the biggest sources of traffic for news sites, both ... legitimate outlets and those which deliberately run tantalizing but misleading, or outright false stories. The latter sites thrive on people sharing the bogus stories on social media sites, thus bringing more visitor and bumping up ad revenue. However, some sites also buy Facebook advertising as a way to attract visitors who will then share the ... (view more)
Infopackets Reader William C. writes: " Dear Dennis, I'm have a problem with my sound after the latest Windows Update in Windows 10 (version 15063.540). If I use System Restore to roll back the sysetm (which then uninstalls the update), my sound ... works perfectly fine. In my Device Manager I have: a 'High Definition Audio Device' with yellow exclamation point warning, and two 'Realtek High Definition Audio Device' with no warning. I have uninstalled and reinstalled the Realtek audio drivers to no avail - the sound will simply not work! My system is connected to a TV via HDMI cable. If I use ... (view more)
A company selling spy software encouraged parents to use its tools to discover if their son was gay. It's now removed the article in question. Fireworld offers software that tracks use of a computer. It's designed to be installed by anyone with ... physical access to the computer, who then wants to track what somebody else is doing with it. The software treads a thin line under French law, which makes it illegal to install spyware (software that spies) on somebody else's computer. Fireworld warns customers to make sure they are acting legally, and there's at least an argument that it's legitimate ... (view more)
Hackers could use your computer to literally make money. That's thanks to an unusual malware attack that doesn't involve any files, making it harder to detect. The "Coinminer malware" takes advantage of a Windows and browser bug nicknamed Eternal ... Blue. That's the same bug that was exploited in several high-profile ransomware attacks recently . While Microsoft has issued updates, it seems some users haven't installed the security patches. Malware Runs Inside Memory One big problem with the Coinminer malware is that it works in the computer's memory, rather than as ... (view more)
A company that protects websites from online attacks has stopped serving a far right website. But the man who made the decision says he feels uneasy about making such decisions. Cloudflare is designed to protect against denial of service attacks, in ... which people try to bring down a website by flooding it with bogus requests until it's inaccessible to legitimate traffic by real people. It's a tactic often used by hacker groups protesting against the organizations running the site, though it's also been used as a form of cyberwarfare. To combat such attacks, data going to and from ... (view more)
Infopackets Reader John B. writes: " Dear Dennis, I am running Windows 10 and every once in a while I receive a popup notification from ' Smart System Care ' that I have errors on my PC and I need to remove them. It then says that if I want to ... remove the problem I have to pay money. I realize this program is most likely a scam, and I tried to remove it from my system but it is nowhere to be found. I have researched the problem using Google however there are so many posts and many steps, and it seems very convoluted. Can you please help? " My response: I asked John if he would like me to ... (view more)
Infopackets Reader Susan S. writes: " Dear Dennis, I just read your article ' How to Fix: Constant Spinning Cursor (Circle) in Windows ' - I have a similar problem! I own an Asus x551 laptop with Windows 10. The mouse pointer constantly spins with a ... blue circle every other second, and I can't figure out why this is happening. I thought perhaps I had a virus, so I formatted the computer - but it did nothing to stop the spinning blue circle. I am going crazy. Can you help? " My response: I asked Susan if she would like me to connect to her machine using my remote desktop service and she agreed ... (view more)
Microsoft has agreed to change the way it handles rival security products in Windows. The changes follow a formal complaint that's now been withdrawn by Kaspersky Labs . Kaspersky had twice made official protests over Windows 10. The first was to ... Russian anti-monopoly regulators and led to Microsoft changing the wording on a message encouraging users to remove third-party software in favor of Windows Defender. A follow-up complaint to the European Commission covered several points including Microsoft making it difficult for security firms to tell users when their licensed had expired; not ... (view more)
Apple stands accused of failing to enable a potentially life-saving iPhone technology. Advanced Mobile Location (AML), already used in Android handsets, lets emergency services staff know precisely where a caller is located. The accusation comes ... from the European Emergency Number Association (EENA), which coordinates the European equivalent of 911 call technology. It already works with Google on AML, which is credited with saving multiple lives. The idea of AML is that it doesn't require any special action on behalf of the user: there's no need to change settings or install dedicated ... (view more)
One of the earliest investors in Facebook and Google has likened the effects of major Internet companies on users to the effects of addictive drugs. Roger McNamee accused the companies of "aggressive brain hacking" to make their ad business more ... profitable. Writing for USA Today before discussing the topic on NBC, McNamee also likened the companies' behavior to that of the gambling industry. He said they "exploit human nature, creating addictive behaviors that compel consumers to check for new messages, respond to notifications, and seek validation from technologies whose ... (view more)
Infopackets Reader Priscilla writes: " Dear Dennis, I am running Windows 10 and my computer seems to be infected with a rootkit from what I read online. In Task Manager's Startup , I have the following programs running: cpx.exe , svcvmx.exe , and ... ct.exe . I have tried to disabled these from startup but I get 'Access denied'. I have tried to download Malwarebytes Antimalware to scan the computer but the setup file simply won't run. I have tried downloading other antivirus programs but Edge reports that the file is corrupt. I have tried resetting Windows 10 but it fails and tells me I cannot ... (view more)
According to Facebook's head of security Alex Stamos, the security industry needs to do more to solve problems that affect ordinary people in their everyday lives. He says researchers are often too obsessed with technical detail because they lack ... empathy. Stamos spoke at Black Hat, a conference that brings together security professionals, researchers, self-described hackers and those with an interest in the topic. (Source: bbc.co.uk ) He said the security community had proven justified in many of its warnings about flaws in systems and networks, but that it hadn't done enough to find ... (view more)
The man behind some of the most commonly held advice on creating passwords says he was wrong on several points. Bill Burr says the real problem with his tips were that they led to predictable behavior. Burr's advice came in a short 2003 document ... produced by the National Institute of Standards and Technology. Because of the institute's prestige, the advice was widely adopted and cited, with both employers and sites often insisting that passwords meet the guidelines. (Source: wsj.com ) Mix of Characters Hard to Remember One part of the advice was to use a mix of capital letters, lower ... (view more)
T-Mobile is launching a special phone plan for seniors, following on from AT&T. The difference is that T-Mobile's plan covers data, making it more useful for smartphones. The T-Mobile plan allows for unlimited voice calls, texting and data use, ... albeit with some restrictions. Video playback is limited to standard definition, users can only share (tether) the connection with a computer at 3G speeds, and connections may be slowed if the user goes over 32GB of data in a month. (Source: t-mobile.com ) It's the same package available to all T-Mobile users, but at a special price for ... (view more)
Infopackets Reader Bill W. writes: " Dear Dennis, I recently upgraded to Windows 10; prior to that I was running Windows 7. In both Windows 7 and 10 I have this extremely annoying issue where the mouse exhibits a constant spinning circle (cursor) - ... as if the system is busy doing something. The spinning circle goes on all day long; it pops up for a few seconds, then disappears, and then maybe 30 seconds to a minute later it will pop up again. The spinning blue circle / mouse pointer happens even if the system is idle. I would like to get this fixed and am willing to pay to have you remote into ... (view more)
Google says its artificial intelligence system is better at identifying guideline-breaking videos than human moderators. The claim is somewhat subjective, however. The company, which runs YouTube, made the claim as part of an update on how it deals ... with 'questionable' videos. Last month, Google said it was refining its use of computerized systems for examining videos and checking whether they breach content guidelines. It says that as a result of the improvements, three-quarters of removed videos are now caught automatically before the company receives a complaint from a human viewer ... (view more)
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I can help! Send me a message on the bottom left of the screen (using the Zopim Chat button), or click my picture to read more about how I can fix your computer over the Internet. Optionally you can read all about my credentials, here.
