Infopackets Reader Debra P. writes: " Dear Dennis, Lately I have been inundated with Windows 10 popup notifications that come from websites I've visited previously. I also receive a lot of email alerts. The popups are coming from bottom right corner ... of my screen and I have no idea how to stop it. Can you please tell me how to disable all Windows 10 notifications ? " My response: I asked Debra if she would like me to connect with her using my remote desktop support service in order to have a closer look, and she agreed. Below I will discuss my findings. How to Fix: Disable All Windows 10 ... (view more)
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Infopackets Reader Simon J. writes: " Dear Dennis, Last week I had a fake 'virus warning' error message pop up in Chrome while I was viewing Amazon.com. It said my computer was infected and to call a 1-800 number to 'fix' the 'problem'. After ... reading your articles, I knew it was a scam. At any rate, I did an antivirus and antimalware (malwarebytes) scan on the system - both said my system was clean. Flash forward a few days later and I got another fake 'virus warning' in Chrome. At this point I uninstalled Chrome, then deleted the c:\users\[my user name]\appdata\local\google\chrome folder ... (view more)
Mozilla has issued an emergency patch for the Firefox browser that is a must-install. It fixes a security gap that hackers are actively exploiting on compromised websites that serve up malicious code. How to Patch Firefox For most users, restarting ... Firefox should be enough to trigger the update. Users can also click the menu icon near the top right of the browser (the three vertical bars), then scroll all the way down near the bottom and click the "(?) Help" sub menu, then click the "About Firefox" option, which will trigger the update. Once the update has been downloaded, Firefox ... (view more)
Microsoft has warned the latest Windows 10 update could produce a completely black screen for some users. It's easily fixable and shouldn't be a permanent problem. Microsoft hasn't given any details of why the problem occurs, or if it affects people ... with a particular piece of hardware or software in place. It's only saying that a "small number of devices" appear to be affected. The problem is listed as being with Windows 10 version 1809 and 1803. Those are the two major updated versions of Windows 10 which were released last year. Version 1803 was released in April, 2018, while 1809 was ... (view more)
Samsung has warned owners of its Smart TV ranges to run virus checks. It then quickly deleted the warning after a negative response online. The company posted on Twitter with a 19 second video showing how to access a sub-menu that would start a ... virus scan. The post read: "Scanning your computer for malware viruses is important to keep it running smoothly. This also is true for your QLED TV if it's connected to WiFi! Prevent malicious software attacks on your TV by scanning for viruses on your TV every few weeks. Here's how." The video showed that users needed to go through no fewer than 11 ... (view more)
Facebook is launching an app that tracks what apps users use on their devices. In return, compensation will be provided. Facebook says only users over 18 years of age can take part in the 'research'. The app is named "Study" and is openly billed as ... being a "market research tool" for Facebook. It's designed for Facebook to learn more about its users, which the company says will help improve its services. Study will collect and transmit details of what apps are on the user's phones, how much time they spend using those apps, and - in some cases - what specific featured they ... (view more)
Mozilla has confirmed a premium (paid) version of the Firefox browser is on the way. It says it won't charge for any features that are currently free. The details are still quite hazy and Mozilla is still considering exactly what will be in the paid ... version of the "enhanced" browser. It plans to launch it in October, 2019 and will most likely be an on-going subscription service rather than a one-off payment. (Source: techradar.com ) One feature that looks very likely to be included is a Virtual Private Network or VPN . This uses a combination of s ecure s ocket l ayer encryption ( ... (view more)
Infopackets Reader Joni D. writes: " Dear Dennis, I have a gmail account, and over the years I've signed up for a few newsletters and promotions. Long story short, my gmail inbox contains 44,000 emails in total; 38,000 of those emails are located in ... the 'promotions' folder. I've logged into gmail.com and tried to mass delete my gmail inbox, but I have no idea how to do that. Selecting 50 items per page and clicking 'delete' would take years to clean out my inbox. Do you know how I can mass delete my gmail inbox , spam, promotions and similar from my gmail account? " My response: I rarely ever ... (view more)
Psychiatry experts say using the Internet could "affect our brain's structure, function and cognitive development." An international group of researchers say that as a result of Internet use, we may be losing our abilities to concentrate on a single ... task. The theory has to do with the way many people access the Internet - particularly with email and social media, which often means getting a string of notifications that oftentimes demand immediate attention. This means people spend less time consistently working on one task uninterrupted, which then creates a "use it or lose it" effect on ... (view more)
Mozilla has made two major changes to make Firefox browsing easier and safer. It's adding a robust password manager and and enhanced cookie blocking feature that will help avoid dubious online tracking. The password manager is called Firefox ... Lockwise. For now it's only available as a browser extension, rather than being built into the browser itself. It's the same service that was previously available on mobile devices as "LockBox." The basic functions of Lockwise include being able to store login credentials and access from multiple devices, and are much the same as on third-party ... (view more)
Developers have been shocked to discover their apps for the Windows Store are carrying scam advertising. They are blaming Microsoft for not properly vetting the ads it inserts into the apps. The apps in question are for Windows 10 and are part of ... the "modern Windows experience" which lets users get software from an the official Microsoft Store similar to Google Play (for Android) and Apple's App Store (for iOS devices). The only difference is that Windows also allows users to download and install programs directly from software developers. App makers who use the Windows Store have ... (view more)
If you're still on Windows 7 or earlier, you need to make sure you have a recent security patch installed as soon as possible. It fixes a very serious operating system exploit, dubbed "BlueKeep". Note that a firewall and antivirus will not block ... operating system exploits , which is why using an unsupported operating system is incredibly dangerous . The bug is in the way that Remote Desktop Protocol (RDP) works. Remote Desktop Protocol lets somebody on one computer see and control another computer in another location. It has some extremely useful applications such as working away ... (view more)
Infopackets Reader Tina J. writes: " Dear Dennis, I recently did a clean install of Windows 10 May 2019 Update (version 1903) on my main PC. My C drive is an SSD and only has 120GB of available space. As such, I have modified my the location of my ... Documents, Pictures, Music, and Video so that it points to the D drive which has 2TB of available space. In the past this hasn't been an issue, but since the Windows 10 May 2019 update, I cannot redirect my Pictures or Documents folder to the D drive - though both the Music and Videos folders had no problems changing locations. When I try to move ... (view more)
Microsoft says it is working on a "modern operating system" for the computers of the future. It avoided using the term "Windows" and the features and characteristics it describes share a lot with Google's Chrome operating system. The details came in ... a talk by Microsoft executives at Computex, a conference in Taipei. They demonstrated some of the latest laptops that run Windows, but then discussed how future PCs will have continually evolving requirements. The company's write-up of the talk says Microsoft is investing in "modern OS" experiences and uses that term eight times in a single ... (view more)
The latest Windows 10 update, which is rolling out now, has thrown up at least three highly reported problems for users. The most significant is that some computers are losing WiFi access. The Windows 10 May 2019 update affects some computers which ... have a Qualcomm WiFi adaptor and don't yet have the latest driver for it. A driver is a small piece of software that helps a hardware device or component interact with an operating system. Some users in this situation have suffered what Microsoft is calling an "intermittent loss of WiFi connectivity." It's responded by blocking the update from ... (view more)
The National Security Agency (NSA) is refusing to comment on claims a tool it developed has been used in a ransomware attack on the Baltimore city government. The New York Times says the attackers used a tool called "EternalBlue." The attackers have ... encrypted Baltimore government systems and demanded between $76,000 and $114,440 (depending on the account) to restore access. Officials have refused to pay and used workarounds including some manual processing of files and switching to Gmail for internal communications. It seems the attack was carried out using EternalBlue, which is ... (view more)
Infopackets Reader Sammy G. writes: " Dear Dennis, I have a very strange problem. A few days ago my system upgraded to Firefox 67 . Now every time I click on an external link, a new Firefox window opens up instead of the link opening up in my ... existing Firefox window . Also, the new Firefox window doesn't have any of my addons enabled, which is strange. Before Firefox upgraded, all links opened up in my existing Firefox window. I have tried fixing the problem by setting Firefox as my default browser. I have also tried resetting my Windows 10 Default Programs browser to Edge, then back to ... (view more)
Infopackets Reader Antonio S. writes: " Dear Dennis, I use torrents to download files on the Internet. To hide my IP address while torrenting, I use a VPN service. The problem is that sometimes I lose connection to my VPN service, and then my ... torrent client exposes my IP address to the rest of the world. This is a big problem because I wish to remain anonymous when torrenting. Can you tell me if there is a way to stop the torrent when VPN disconnects ? " My response: I spent some time researching this issue. The best way to prevent your real IP from being seen if your VPN disconnects is to ... (view more)
Apple has promised to warn users when a software update could slow down their iPhone or decrease battery life. It follows concerns from a government agency. The effects of iOS updates on phone performance has long been a controversial topic for ... Apple. Critics accused it of deliberately limiting the performance of older phones to encourage users to upgrade to newly released handsets, with some even producing what they called "diagnostic evidence." Apple has always denied this accusation. It says reduced performance such as decreasing battery life may simply be the cumulative effect ... (view more)
A laptop riddled with six of the most devastating computer viruses of recent years looks set to sell for more than a million dollars. It's part of a bizarre auction that positions the computer as "a work of art." The laptop, dubbed "The Persistence ... of Chaos" is an ordinary Samsung netbook running Windows XP. What makes it unusual is that it is currently running six pieces of malware that are installed on the machine have caused an estimated $95 billion of damage worldwide. It's a collaboration between cyber security company Deep Instinct and artists Guo O Dong, who says his work " ... (view more)
Google has stopped working with Chinese manufacturer Huawei, following a US government supply ban. It will have limited effect on Huawei smartphones and tablets that use the Google Android operating system, but will be a huge long-term problem for ... Huawei. The move comes after an executive order from the US President that restricts the way American companies can supply the Chinese-based firm. While attributed to security concerns involving the Chinese government, the order was made under economic emergency powers. (Source: theguardian.com ) Android-based Huawei handsets will continue to work ... (view more)
Infopackets Reader Carol G. writes: " Dear Dennis, Since last week, my Windows 10 computer keeps showing a constant spinning blue circle instead of a white pointer. The spinning blue circle will appear for minutes at a time, then switch back to the ... white pointer for a brief second, then back to the spinning blue circle. Most of the time I can't click the Start button (or anything, for that matter) because the spinning blue circle won't let me click on anything. Even if the white pointer appears, if I click on something it takes 5 minutes for anything to happen. It's maddening! I've tried ... (view more)
Infopackets Reader Tony G. writes: " Dear Dennis, Thanks for your previous article regarding RDP Wrapper , which allows me to connect to my media PC using more than one RDP (remote desktop protocol) session. This is incredibly convenient because the ... kids can be watching a movie on the media PC, I can still login to it through remote desktop without interrupting anything. The issue I'm having today is that Windows 10 recently updated to 10.0.17763.316 , and now RDP Wrapper is broken . I have gone to the RDP Wrapper website and found other users complaining of the same problem. Many forum posts ... (view more)
Adobe has warned users they could be in legal trouble if they carry on using older editions of software. But it seems to be more of a 'legal' technicality than a crackdown. The company wrote to some users of its Creative Cloud applications. That's a ... series of software and services launched in 2011 that replaced the more traditional model of buying Adobe software outright. Instead users now pay a subscription fee and can use the software (and receive updates to the latest editions) for as long as the subscription is active. Adobe recently wrote to some customers with the letter including the ... (view more)
Unwanted pre-installed software on Android devices often poses privacy and security risks according to a new study. That's because the so-called "bloatware" often by-passes Google's vetting process. One of the key selling points, or big drawbacks - ... depending on your perspective - of the Android operating system is that phone and tablet makers can customize their own devices, through the user interface and the apps that appear when a new device is first powered on. That's different from systems such as Apple, where both the hardware and software are controlled by the same company . The study ... (view more)
The Supreme Court has ruled that lower courts can hear a case claiming Apple's pricing policy for its apps breaches anti-trust laws . The claimants say Apple has a monopoly, and its mandatory commission drives up prices unfairly. The case centers on ... two main differences between apps on Apple mobile devices and those on rival systems such as Google's Android. The first is that it is virtually impossible to install an app on an iPhone or iPad from a sources other than the official iTunes App Store - something Apple cites as being important for security reasons. The second is that publishers ... (view more)
Infopackets Reader Joe P. writes: " Dear Dennis, I understand that Microsoft has started releasing the Windows 10 May 2019 update. These updates align with the twice-a-year large updates and require the computer to restart several times during the ... update process. I have had problems with Windows 10 feature updates in the past and want to block the Windows 10 May update from installing on my machine in case there are major issues being reported. What do I need to do to block the Windows 10 May update? " My response: Generally speaking I don't advise blocking any Windows Updates (even feature ... (view more)
A University of Oxford study claims any negative effects of social media on teens are likely trivial. It said other life events had a far greater effect. The study used data from extensive household surveys that ran between 2009 and 2016 which ... covered a wide range of issues. The researchers mined the survey results for responses from children who were aged 10 to 15 at the time of questioning, with more than 12,000 children covered. (Source: pnas.org ) The researchers looked at questions about how many hours the children spent communicating on social networks on school days. They compared this ... (view more)
Google is set to make it easier for users to block tracking cookies. Perhaps unsurprisingly the reported changes would also be very helpful for Google. Cookies are small files that a website saves onto a computer's hard drive via the web browser. ... When the user next returns to the site, it will check for cookies and use the information to customize the site's content or appearance. For example, if a user were to enter in their name and password on a forum website and then selected the "remember me" option, this preference would be saved using a cookie. The next time the user visits ... (view more)
A consumer group has accused Apple of significantly overstating battery life on iPhones. The group also said some manufacturer's smartphones perform much better than advertised. The claims come from "Which?," a British organization similar to ... Consumer Reports in the US. It tested a range of handsets from five leading manufacturers: Apple, HTC, Nokia, Samsung and Sony. (Source: which.co.uk ) The tests were specifically about talk time: how long the battery lasts while making voice calls. That's provoked some criticism from people who argue this is only a small part of battery life ... (view more)
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I can help! Send me a message on the bottom left of the screen (using the Zopim Chat button), or click my picture to read more about how I can fix your computer over the Internet. Optionally you can read all about my credentials, here.
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