Microsoft says it will backtrack on one of the most controversial elements of its campaign to push users towards Windows 10. It will no longer interpret clicking a close window button (the "X") as authorizing an installation of the new operating ... system. Since launching the system last year , Microsoft has been slowly ramping up its efforts to get people installing Windows 10. It's moved from the original position of having user actively seek out the system through a "pre-registration" tool to eventually reaching the point when Windows 10 was considered a recommended ... (view more)
Microsoft has agreed to pay $10,000 to a woman who says her computer was wrecked by an unwanted Windows 10 upgrade. The terms of the payment means there's no guarantee others in the same situation would prevail in court. Teri Goldstein says her ... computer automatically downloaded and attempted to install Windows 10 just days after it was released last July. If that's the case, that timeline certainly suggests some form of technical mistake as its only in recent months that Microsoft has stepped up its program of pushing the system out as an automatic update to many users. Broken ... (view more)
Infopackets Reader 'Jackie' writes: " Dear Dennis, I just read the article you wrote about ' How to Fix: Windows 10 Black Border (Shrinking Screen) ' and have a similar question. I just upgraded to Windows 10; I have an HP laptop and have connected ... it to my big flat screen TV. The problem is that as soon as I plug in my HDMI cable to connect the HDTV to the laptop, the laptop displays black borders on the sides of the screen. How can I fix that? " My response: The reason you have black borders on the side of the screen whenever you connect your HDTV through the HDMI cable is because the ... (view more)
Infopackets Reader Tom M. writes: " Dear Dennis, I am running Windows 10 that came with my computer. I decided I want to do a clean install of Windows 10 while I'm still logged into my Windows 10 desktop - this is possible if you run setup.exe form ... the disc, then select "Custom" during the installation procedure. I used the Media Creation Tool (from Microsoft) to download Windows 10 x64 10586, and I burned that to disc. However, when I try to run setup.exe from the disc, it gives me an error that says: 'Use the other installation disc that says 64-bit. When you insert it, Windows setup will ... (view more)
A newly-publicized take on a long-running scam involves on-screen messages that falsely appear to be from a user's Internet service provider. It's a trick with a variety of ways to profit from the customer. For many years, scammers have been calling ... people on the telephone claiming to work for Microsoft or other computer companies, saying the person receiving the call has a virus. The scammer will then usually try to get the victim to pay for bogus tech support services. While most people realize it's a scam, the idea is to call enough people so that even a small percentage of ... (view more)
Users of remote access tool GoToMyPC will need to reset their passwords as a security measure after an attack by hackers. Although creators Citrix describe it as a "very sophisticated" attack, it's simply another case of hackers targeting people who ... continue to re-use passwords on multiple sites. GoToMyPC is a tool that lets users remotely access their PC or Mac using another computer or mobile device. As with most such tools, the computer being remotely accessed must be switched on and connected to the Internet. The actual system that powers GoToMyPC, and its database of login ... (view more)
Microsoft claims its Edge browser uses far less battery power on laptops than rivals such as Google Chrome. The claims come as it publishes details of further tweaks to the browser's power demands. To back up its claims, Microsoft has released the ... results of tests it carried out using its own Surface Book computer, along with data gathered remotely from Windows 10 computers. As with any such non-independent tests, it's always worth remembering that not only could the setup of the tests be designed in a way that favors Microsoft, but there's no way of knowing that Microsoft hasn ... (view more)
Infopackets Reader Denise N. writes: " Dear Dennis, Thanks for your article on ' How to Fix: Increase Taskbar Thumbnail Preview in Windows 7, 8, 10 '. I have a similar question. I recently purchased a new PC with Windows 10, and the monitor ... resolution is 1920 x 1080. The problem is that when I go to My Pictures folder, the picture thumbnails are too small and I have a hard time figuring out what is in the picture thumbnail preview. I have tried setting the icons to 'Large', which is a bit too small, but when I set it to 'Extra Large' it is way too big. How can I make the picture thumbnails in ... (view more)
How to Fix: Increase Taskbar Thumbnail Preview in Windows 7, 8, 10 Infopackets Reader Tim R. writes: " Dear Dennis, I just purchased a brand new laptop with Windows 10 and it has a 4K screen resolution of 3840 X 2160 (exactly twice the resolution of ... Blu-Ray, at 1920 x 1080). The problem is that when I have many programs open on my task bar, I cannot see the taskbar thumbnail preview - it is far too small to read. Therefore I have a very difficult time figuring out which thumbnail belongs to which program I have open. Is there any way I can increase the taskbar thumbnail preview so it is ... (view more)
A man once dubbed the "Spam King" has been jailed for two and a half years. However, Sanford Wallace's sentence is for emails which were fraudulent rather than simply unwanted. Wallace first came to infamy by sending unwanted faxes before it became ... illegal. In the late 1990s he became one of the first mass spammers and was sued by several Internet providers, including AOL. He was so open about sending spam, that at one point he even got the attention of lawyers at Hormel Foods (the company which makes Spam - a meat product), in which they claimed Wallace was breaching trademark ... (view more)
An appeals court has upheld rules on net neutrality that stop broadband providers blocking or slowing web traffic. The legal battles will likely continue, but this week's verdict is a big blow to those arguing to block the rules. Net neutrality is ... the principle of treating all Internet traffic in the same way with the only exception being illegal content. The Federal Communications Commission (FCC) has tried several times to bring in rules to enforce the principle, with bans on carriers deliberately slowing or blocking some types of traffic (such as streaming video) or taking payments ... (view more)
Microsoft has agreed to buy business networking site LinkedIn for $26 billion. Analysts are less than certain about what it plans to do with the site. For those not familiar, LinkedIn works a little like Facebook but is designed primarily for ... business rather than personal contacts. It has a reported 100 million active users that access the site at least once a month. That compares to reports of 1.65 billion active users for Facebook. One of the most popular uses is to find potential clients or employers through mutual contacts. It's also possible to "endorse" a contact for ... (view more)
Infopackets Reader William O. writes: " Dear Dennis, I have a Samsung smartphone with a 16 GB SD card, which I use to store all my pictures and videos. I have taken the SD card out of my smartphone and placed it into an SD card reader, so I can copy ... files over to my computer. I get about 13% through the transfer and then I get an error message that says: 'Error 0x8007045D: the request could not be performed because of an I/O device error.' I then have the option to skip the current file; when I click that, the transfer resumes, but then it says it will take over 1 day to complete the transfer ... (view more)
Infopackets Reader Pat S. writes: " Dear Dennis, I am running Windows 7 and I'm trying to shrink my C drive, but Windows won't let me shrink it to the desired size - even though I have tons of free space. I have a 500 GB drive and I'm trying to ... shrink the volume to 250 GB. Whenever I try to shrink the C drive it only lets me shrink 70GB. Can you help? " My response: I have had this problem many times in the past - especially when I am trying to shrink the C drive for my clients so that I can split the drive in half and make a disk image backup onto the second partition. The reason why you can ... (view more)
Belgian computers are most exposed to hacking according to a new study, with the US in 14th place. It's all because of millions of computers having open, unsecured connections to the Internet. Research firm Rapid7 looked at the full range of data ... connection services on the Internet beyond just the more familiar HTTP that most users use while browsing the web. These include FTP (file transfer protocol) SSH (secure shell for remote connections), and SMTP (simple mail transfer protocol), used for many email services. To carry out the research, the company embarked on the massive task of ... (view more)
Management at TeamViewer, a remote access computer tool, have confirmed that a "significant number" of users have fallen prey to hackers. However, the company insists that all evidence suggests that there is no flaw in the system, but is instead ... pointing fingers at its users. TeamViewer allows users to login to a remote computer (even their own) from anywhere with an Internet connection. Once connected, users can operate the computer just as if they had physical access to the machine. The security for the system works in two ways: first, users get a reference number that identifies ... (view more)
Two online accounts belonging to Facebook chief Mark Zuckerberg have been hacked. The incident, thought to have resulted from a LinkedIn data breach, is a high profile example of the dangers of poor password choices. The hackers, calling themselves ... OurMine Team, took control of Zuckerberg's Twitter account and posted a message informing him of the breach. They also claimed to have accessed his Pinterest account (which appears to be correct) and his Instagram account, which doesn't appear to be the case. Perhaps the one point of relief for Zuckerberg is that his Facebook account was not ... (view more)
Infopackets Reader Leonard C. writes: " Dear Dennis, I just upgraded to Windows 10 recently. Every time I click on a link in my emails, Windows 10 keeps asking me 'How do you want to open this file?'. It gives me three choices: 'Internet Explorer', ... 'Microsoft Edge', and 'Look for an app in the store'. How can I get rid of this annoying window? I am currently using Microsoft Outlook 10 as my email program and I use Internet Explorer to browse the web. " My response: If you are running Windows 10 and if you ever come across the window which says: "How do you want to open this file?", it is ... (view more)
Infopackets Reader Jason B. writes: " Dear Dennis, I recently upgraded my laptop to Windows 10 from Windows 8.1. After a few days of the upgrade, I keep getting a strange DLL error message stating that 'SysMenu.dll could not be found'. The error ... message always seems to appear right after I boot or reboot the computer, and about 2 or 3 minutes after I gain access to the desktop. The error message is: 'There was a problem starting C:\PROGRA~1\COMMON~1\System\SysMenu.dll. The specified module could not be found.' I have searched Google from high to low on how to fix this error, but the solutions ... (view more)
A security firm says that laptops from five major PC manufacturers have inherent security flaws which make the systems open to attack the very first time they are used. The problem deals with the automatic update tools installed by the manufacturer. ... Duo Labs explored the pre-installed manufacturer software on laptops from Acer, Asus, Dell, HP and Lenovo. In total, they found 12 vulnerabilities which they described as being ridiculously simple to exploit. (Source: duo.com ) The software is what's officially known as Original Equipment Manufacturer (OEM) software, but commonly referred to ... (view more)
Facebook is reportedly planning to offer encryption on its messaging tools, which means that neither Facebook, nor governments could read the contents. It's also working on an option to integrate standard text messaging into its Messenger app. The ... idea is to offer end-to-end encryption, meaning that if a message is intercepted at any point between leaving the sender's device and arriving at the recipient's device, it would be unreadable. As well as being a selling point to users who worry about snooping, the tool could also mean Facebook would have a simple answer if law ... (view more)
A series of massive but dated breaches of high-profile sites is yet another reminder of the dangers of poor password security. While the sites in question are taking preventative measures, experts warn that hackers could use the stolen details to ... access other sites. In the past few weeks, hackers have offered up massive hauls of stolen login details from four major sites. They include details of 360 million accounts from MySpace and 65 million accounts from Tumblr, both lists appearing to date from 2013. Questions Posed For Sites And Users This follows 164 million account details from ... (view more)
Infopackets Reader Sam S. writes: " Dear Dennis, I recently upgraded to Windows 10. During the installation procedure, it asked me to enter in an email address. I did that, however, now I can't remember what password I used for the email address - ... and now I can't login to Windows 10! I am completely locked out of the system. How can I get back in if I don't know my email password for Windows 10? If I'm able to get back in, how can I set it up so I can login without having to use the email login? " My response: This is a very frequently asked question. The short answer is that you can attempt ... (view more)
Infopackets Reader Jim N. writes: " Dear Dennis, Ever since I upgraded to Windows 10, I have no sound. I have looked at all of my speaker / headphone volume settings, and have searched Google for 'windows 10 sound not working' and 'windows 10 sound ... drivers', but nothing seems to apply to my situation - my sound simply does not work. I realize that this is a very common problem, but having no sound in Windows 10 is driving me nuts. Is there a simple fix for this or should I go back to Windows 7? " My response: I can tell you that based on my experience, the sound in Windows 10 cuts out ... (view more)
Windows 10 will officially require more memory to run on many computers this summer. It's only a minor change but is the first time the official specifications for Windows have significantly increased in the past seven years. The biggest of the ... changes is the minimum memory specification for 32-bit computers, which is doubling from 1GB to 2GB. The specification for 64-bit machines was already 2GB and will remain unchanged. The change doesn't mean machines with 1GB of RAM will stop working. Instead, it means computer manufacturers will now have to include at least 2GB of RAM to be ... (view more)
Google is working on an option to replace password logins on mobile devices with a "trust score" based on multiple factors. The idea is to combine all sorts of factors that aren't secure enough on their own. The idea is to balance the need for ... security with the hassle of remembering passwords by building on the concept of two-factor authentication. That's an existing philosophy that deals with the inherent weakness of using a single login factor such as a password. Two-factor authentication combines a password with another factor such as using a specific device or having ... (view more)
Microsoft's attempts to get all users running Windows 10 has taken yet another step further. It's now rolling out a sneaky way of getting users to "consent" to the update. As we've previously covered, Windows 10 is now classed as a "Recommended ... update" which means it will download and attempt to install on all Windows computers where the user hasn't actively changed the update settings from their default. After that reclassification, some users started seeing a pop-up message saying that Windows 10 was ready to install and the scheduled upgrade time. The ... (view more)
Infopackets Reader 'Sisi' writes: " Dear Dennis, After I upgraded to Windows 10, I can no longer connect to my wireless network. However, when I connect my laptop to my router using a ethernet cable, it works fine. How can I get my wireless network ... to work again? " My response: There's a lot of reasons that the WiFi won't work after upgrading to Windows 10. The top two reasons are that the driver for your wireless network adapter needs to be updated, or it's possible that Windows 10 does not support your wireless adapter. With that said, I'll describe a systematic approach to resolving this ... (view more)
A judge has refused Mozilla's request that the FBI be forced to hand over details of a potential security bug in its Firefox browser. Mozilla argued there was a risk of the bug becoming public, which would then put anyone using its browser(s) at ... risk of an online attack. The request follows a separate criminal case involving a website engaged in indecent content depicting children. The site isn't available through ordinary web browsers such as Firefox, but instead runs through the Tor network. The Tor network works using the world wide web, but data is sent on a different channel (so ... (view more)
A major website used by hackers to exchange stolen data has itself been hacked. The breach has exposed hundreds of thousands of user accounts. The site called "Nulled" hosted discussion forums for users to exchange tips on how to hack into websites. ... It also included a section for buying and selling data such as stolen account information. Ironically, given the new development, the site had the slogan "Expect the unexpected." At the time of writing, the site was offline for "temporary unscheduled maintenance," with its database leaked onto other websites for ... (view more)
Infopackets Top Windows 10 FAQs
How to Upgrade from Windows 10 32-bit to 64-bit
How to Fix: Windows 10 Antivirus Missing, Not Compatible
How to Fix: Windows 10 Display Shifted; Screen Fuzzy
How to Upgrade Windows 7, 8 32-bit to Windows 10 64-bit
to Downgrade from Windows 10
- How to Fix: Windows 10 Upgrade Failed Error C1900208
- How to Fix: Windows 10 Upgrade Failed Error 80240020
- Can I Cancel my Windows 10 Reservation and Reserve Later?
- How to Clean Install Windows 10 using Windows 7, 8 License
- Will Windows 10 Install Automatically?
- Windows 10 Upgrade: Do I have to Reinstall Programs?
- Windows 10 Upgrade: Can I choose 32-bit or 64-bit?
- Which Version of Windows 10 Will I Get (Home or Pro)?
- How to Reserve Windows 10 Upgrade (Free)
- How to Fix: CPU Not Compatible with Windows 10 Error
- Windows 10 Upgrade: Can I keep my Old Windows Install?
- How to Cancel Windows 10 Reservation (Properly)
- Download Windows 10 .ISO (DVD) for Clean Install?
- Microsoft: Windows 10 Will Be The Last Version
- Does Windows 10 require the CPU to support PAE?
- Windows 10: Can I Upgrade or do I need a Clean Install?
Click here for more Windows 10 articles.