Infopackets Reader Paul D. writes: " Dear Dennis, I have an external drive I use for backups. The other day I went to restore from backup but it aborted, stating the backup was corrupt. I have since run chkdsk (check disk) on the external drive and ... chkdsk reported that ' The Volume Bitmap is incorrect ' and to 'run chkdsk /scan to find the problems and queue them for repair.' I did that, but chkdsk says ' The shadow copy provider had an error ... A snapshot error occured while scanning this drive .' I have searched the Internet for an answer to this problem but can't figure out how to get ... (view more)
Featured Articles
Microsoft has begun rolling out the October 2018 update for Windows 10 for a second time. It doesn't take a much of a look at the calendar to reveal that things went very badly . The release is one of the twice-yearly updates that replace the old ... model of having small updates every month and then a completely new edition of Windows every few years. The October update had a variety of problems including: Key document folders being irretrievable deleted in some cases if they weren't stored in the default disk location. Some computers being completely silenced after the update rolled out an ... (view more)
Samsung is working on TV sets that viewers can control with their brains. It's aimed more at people with disabilities than it is the average lazy viewer. "Project Pontis" research is being conducted with the help of the Center of Neuroprosthetics at ... Switzerland's Ecole Polytechnique Federale de Lausanne. The initial aim is for users to be able to change channels and control volume without using a remote control. Some sets and remotes do already allow voice commands, so this is both an alternative for disabled users in general, and a solution for people whose disabilities prevent ... (view more)
A judge says Amazon must hand over recordings from an Echo smart speaker to assist with a stabbing case that left two women dead. It's the first time such a court order has been made without a defendant's permission. The New Hampshire case involved ... two women's bodies being discovered under a porch. A man who knew the boyfriend of one of the victims has been charged with two counts of first degree murder, and has pleaded not guilty. Prosecutors say there is probable cause that the device could contain potential evidence which could include "audio recordings of the attack and events that ... (view more)
Infopackets Reader Nathan J. writes: " Dear Dennis, I recently received an email stating that hackers have hacked my phone. As proof of their hack, they gave me the last 2 digits of my phone number. They claim to have uploaded spying software on my ... phone and have supposedly 'caught me' visiting raunchy websites. To keep this quiet, they are demanding bitcoin payment of $800 USD. How can they hack my phone like this? Can they hack my PC too? Should I be worried? " My response: This is yet another version of the same scam that is currently going around the Internet. Related: How to Fix: Hackers ... (view more)
Facebook messages are being sold online for the equivalent of 10 cents per user. It comes as the company unveils an "unsend" feature for messages sent in haste. The message for sale follows a breach of Facebook last year when hackers were able to ... take advantage of a security flaw to gain access to 50 million accounts. Ironically the hack took advantage of a 'View As' feature that's meant to protect privacy by allowing users check which parts of their account and data are publicly viewable. 81,000 Users Hit By Message Leak The offer on a hacker forum claims to include details of some ... (view more)
Google's Chrome browser will soon block all ads on sites that have "abusive experiences" for users. It's designed as a way to put financial pressure on scammers. It's a new step following on from an existing attempt to protect users against ... misleading websites. 'Misleading' has a couple of meanings in this context. One is sites that carry pop-up or other ads that falsely claim to be system warnings, such as those which state the user's computer has malware. In this case, the user either downloads (and pays for) fake security software to "fix" the "problem", or is directed ... (view more)
One of the most useful features in computer hardware has a security flaw. It's to do with the way processors handle information. All computing tasks are reduced down to a set of calculations. The central processing unit (CPU) is the "brain" of the ... computer that physically carries out these calculations. Each modern-day CPU has one or more cores , which is essentially multiple "brains" on a single CPU chip. A multi-core CPU means that multiple calculations can be done at once, which reduces the time to carry out a task. Many processors also use a technique called ... (view more)
A report suggests that Facebook approved advertisements falsely claiming to be paid for by each of the 100 sitting US Senators. The VICE News investigation uncovered a major loophole in what was meant to be a transparency measure. Following ... revelations of Russian interference with bogus posts and ads designed to disrupt the US political system, Facebook brought in several measures to restrict who is allowed to post such ads. One such measure was a new rule stating that any political ad must carry the name of the person who has paid for it, similar to the rules on broadcasting. The rule also ... (view more)
Apps aimed at very young children are a "wild west" of dubious advertising according to the author of a new study. Jenny Radesky of the University of Michigan's CS Mott Children's Hospital said the advertising was often manipulative. The researchers ... looked at 135 Android apps played by children, including the 96 most downloaded from the Google Play store in the "5 And Under" category. Their headline finding was that 95 percent contained at least one form of advertising. That's arguably a little misleading as this includes 42 percent of the apps featuring a commercial character such as one ... (view more)
Microsoft is beefing up Windows Defender, the built-in antivirus and antimalware security tool in Windows 10. It's now using the same sandbox technology that's used in other tools, including some major web browsers. The concept of a sandbox is taken ... from the child's play area of the same name. It's a metaphor about the way the child has an area to play in freely and do what they like, but also has clearly defined boundaries. Fortunately, computer code tends to follow instructions better than a child told to stay in the sandbox. In computing terms, the sandbox is a concept about access that ... (view more)
Facebook has unveiled a 'war room' to combat misinformation during election season. But it was short on detail and provoked cynicism among many reporters. The company invited reporters to a briefing to show off the war room at it headquarters in ... Menlo Park, near San Francisco. The room reportedly has a capacity for 20 to 40 people drawn from 20 departments within the company. The use of the term 'war room' isn't related to military options but instead appears to be a reference to the way political campaigns use the same term for their headquarters during a campaign. Of course, that's somewhat ... (view more)
Infopackets Reader Samantha G. writes: " Dear Dennis, I use Facebook Messenger to send and receive text messages to my friends using my Android smart phone. One of the neat features Messenger offers is the ability to take a photo of yourself (or ... someone else) using filters. For example, there's a rabbit filter that puts bunny ears and a mouth on the person being photographed. I had fun with this one day and took over a dozen photos of myself using various filters. Unbeknownst to me, all of these goofy photos were automatically posted in the 'My Story' folder, where they were viewable to ... (view more)
Infopackets Reader Jack F. writes: " Dear Dennis, My Edge web browser randomly displays a security alert stating that 'The server www[dot]mariopullmesdas.info is asking for your user name and password. The page reports an error code of 0x80070424, ... then says that my 'Activation key is damaged'. To fix the problem I need to call the Microsoft Help Desk at (855)-684-9323. A computer generated voice says that my computer will keep restarting every few minutes if I don't fix the problem and that my personal data is at risk. What do I do? " My response: This is a web browser fake tech support scam ... (view more)
Infopackets Reader Sam G. writes: " Dear Dennis, I get emails from hackers a few times a week saying that they have cracked my email account. As proof, they have supplied me with the correct password for the account. The message goes on to say that ... they have planted a Trojan on my computer which allows them to spy on me. Here's where it gets interesting. The hackers say I have been visiting websites of people in the buff. They are demanding I pay them bitcoin (worth $831) to keep this quiet, otherwise they will send images from the purported site I've visited and also a picture of me on my ... (view more)
A new gadget is designed to keep emails "totally secure and private." It comes with a big financial and convenience cost, however. Helm is promoted as an alternative to web-based email such as Gmail. It's based on the idea that such services pose a ... risk because they could be hacked or the providers forced by a court to hand over messages. Instead, Helm wants people to use a personal email server in their home - a bit like an ultra-secure mailbox. Normally email servers are bulky and require considerable technical knowledge. Device Requires Physical Key The Helm device is instead ... (view more)
A consumer group says Amazon sellers are bribing people to post bogus reviews on Amazon's websites. But it also suggests some reviewers may also be getting ripped off. The claims come from "Which?", a British organization similar to Consumer ... Reports. It tested five sellers who had posted in Facebook groups designed to recruit people to buy and review Amazon products. The groups involve sellers suggesting products which people can then buy and review, after which the seller will refund their purchase cost. Which? staff did so for five products and then posted what it called a fair ... (view more)
Another file deletion bug appears to have hit Windows 10's latest update. It's raised questions about Microsoft's review process. This is a separate issue to the recent bug that deleted user documents . The new problem - which is also related to the ... October Update - affects .ZIP files. ZIP files are used to store multiple files (and sometimes backups) into a single, archived file. Archives usually offer a high compression ratio, which means files inside the archive are shrunk. This makes .ZIP files especially useful for downloading files from websites because it takes less time. Duplicate ... (view more)
Infopackets Reader Izzy M. writes: " Dear Dennis, I am trying to figure out how IP addresses are assigned using IPv4 (IP addressing version 4), but can't seem to find a straight answer online. My question: is there a certain number that my IP ... address has to be? Is there any correlation between my IP address, subnet mask and default gateway? How is my IP address assigned or determined? Thank you in advance! " My response: I think the reason you can't find an answer to this question is because this is an extremely broad question. To put this as simple as possible: the answer to your question ... (view more)
Light could be the key to solving one of the big problems of faster mobile Internet. But the technology, which uses spotlights to send out signals, has some limited range of uses. The technology developed by pureLiFi works on a simple principle: ... rather than using radio waves to transmit data (as does WiFi), it uses light waves. A demo of the system uses ceiling spotlights which blast out light in a cone shape. To the human eye it looks like an ordinary constant light supply. In fact it's actually flickering at incredibly high speeds to create a pattern. 5G Signals Hurt By Walls A plug-in ' ... (view more)
Microsoft has fixed a problem with the latest major Windows 10 update that left some computers silent. It's blamed Intel for an incompatible audio driver. A driver is software that helps a hardware device (such as a soundcard) work with an operating ... system, such as Windows. Sometimes drivers need to be updated to keep working with a new or updated edition of Windows. In the past, users often had to download drivers from hardware manufacturers, which usually meant using a search engine to find the appropriate page with a download link. These days, however, the Windows Update process often ... (view more)
Microsoft has fixed a problem with a Windows 10 update that inadvertently deleted user documents. Oddly the problem had been highlighted in early testing, but doesn't seem to have been fixed. The issue received widespread attention when the October ... 2018 Update started rolling out to the wider public. That's the second of the two big annual updates that bring new features to Windows 10, a system that replaces the old set-up of having service packs rolled out every few years. Some users discovered that after the update, everything they had stored in their Documents folders had disappeared. Some ... (view more)
Infopackets Reader Peter T. writes: " Dear Dennis, I have a friend who recently met someone on Facebook. What started out as simple flirting soon became a romantic relationship online, though they have never met in person. For sake of argument I'll ... refer to my friend as Bob and his romantic interest as Tina. In a moment of weakness, Bob sent a video of himself in a compromising way, and is now being blackmailed by Tina. She is demanding a lump sum of cash, or says she will send the compromising video to all of Bob's friends on Facebook. You are the first person I thought of who may be able to ... (view more)
Google is to shut its social network Google+. Although the service was something of a flop, the closure is more to do with a massive data exposure. Google+ launched back in 2011 and was one of several attempts by the company to compete with the ... likes of Facebook. Its main selling point was the concept of Circles, which meant that users weren't restricted to sharing posts and updates with a fixed set of friends. Instead, they could write a post that was seen by a particular group, such as work colleagues or people with a shared hobby. Facebook does have such a feature, but it's not as ... (view more)
Facebook is launching dedicated devices for video-calling friends and family. While they have some impressive technology, it's a bold move from a company whose reputation on privacy issues is controversial to say the least. The devices are known as ... the "Portal" and "Portal+". They both offer some of the features of 'smart speakers' such as Google Home and the Amazon Echo, but the main function is for making video calls. That's reflected in the 10 inch screen of the Portal and the 15 inch screen of the Portal+. There's no charge for making calls on the devices as they work ... (view more)
Google is taking several more steps to make browser extensions safer. It's giving users more control and cracking down on some common rogue practices. The changes are to Chrome's extensions. Also known as add-ons with some browsers, extensions are ... third-party tools designed to improve the online experience using a web browser. For example, an Amazon extension lets users send text on a web page (such as a lengthy article) straight to their Kindle e-reader as a document with one click. By nature, extensions need some degree of access to and control over Chrome itself, which sometimes means the ... (view more)
A new pair of sunglasses aims to block out screens such as TV sets and computers. It's a real product, though it's as much an art and culture project than a true business idea. The glasses work in a similar fashion to polarized lenses in ordinary ... sunglasses, which block out the most intense reflected lights from the sun. With sunglasses the idea is to block any light that's reflected off a surface such as the ground or sea, thus reducing the overall brightness. Glasses Turn Screens Black With these special glasses, however, the lenses are flat rather than curved and are rotated 90 degrees. ... (view more)
Police have used a suspect's face to unlock a phone for what appears to be the first time. It didn't go quite as planned and is another step in the law adapting to technology. The man in question was suspected of receiving and possessing indecent ... images of children. Police raided his house with a search warrant and discovered he had a phone which was locked. Historically such cases have proven a grey area when it comes to privacy laws and the rights of police. For example, while law enforcement agencies have argued that, as long as they have a court order, accessing a phone or computer is a ... (view more)
Google is under pressure to provide safer routes for pedestrians in its mapping tools. It's previously done so for cyclists, though hasn't yet pleased everyone. The latest call comes in international business newspaper the Financial Times. Special ... reports writer Madison Darbyshire highlighted a recent walk from a concert venue to a stop for a late night bus in which she used Google's suggested walking route. According to Darbyshire, "I found myself meandering along unlit side streets and away from the traffic that makes the city feel alive at all hours." (Source: ft.com ) Pedestrians Offer ... (view more)
Infopackets Reader Bob S. writes: " Dear Dennis, ... [I run an accounting firm and was recently hit with a ransomware attack which encrypted over 70,000 of my files . I nearly lost everything, though I was finally able to overcome this and recover ... my data through your help] ... What I need is a comprehensive backup solution that will allow me to automate my backups - which means having the backup drive attached to my system 24/7 - yet, the backup drive must be protected such that ransomware cannot spread to the drive and encrypt my backup data. If that were to happen, my backups would be ... (view more)
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