Netgear is launching its own take on a multi-router system in order to improve WiFi across an entire home. It's not a new idea, but Netgear says its tweaks should give it a significant edge over rival setups. The logic of Netgear's Orbi and similar ... systems is that a single wireless router isn't always enough to cover an entire home adequately. Wireless signals can be weakened by passing through walls and floors, as well as being affected by metal such as pipe work. While that problem has always existed, it's become more noticeable as demand for high-bandwidth activity such as ... (view more)
How to Fix: Windows 10 Webcam Not Working Infopackets Reader Alan S. writes: " Dear Dennis, Paul Thurrott over at Thurrott.com (previous author of WinSupersite) has suggested that the latest Windows 10 Anniversary update has broken 'millions' of ... webcams . I have read his article and tried the registry fix, all to no avail - my webcam simply will not work. I have also reviewed other websites for similar registry fixes, but nothing works. Do you have any suggestions? " My response: From what I read on the Paul Thurrott's website, the registry fix he describes is a workaround - though it's not ... (view more)
Infopackets Reader Sammy G. writes: " Dear Dennis, I just upgraded to Windows 10 following your advice. Everything looks great, however, my Windows 10 clock is missing - it's just up and gone - completely disappeared! I don't understand how or why ... the windows 10 clock went missing, but I'd like to get it back. Can you help? " My response: Based on my experience, the Windows 10 clock can disappear in one of two ways: either by a misplaced (or corrupt) system setting, or if your user account - or Windows itself - is corrupt. How to Fix: Windows 10 Clock Missing Adjusting Task Bar Settings ... (view more)
AT&T is dropping overage charges for mobile data plans. Instead of charging extra fees, it will slow down the connections of users who exceed their monthly data allowance. The move is accompanied by a general price rise, though it will only ... affect new customers or those existing customers who choose to change plans. The change makes AT&T the last of the three biggest carriers to drop mandatory fees for customers who go over their monthly data cap, an issue that became even more important as truly unlimited data plans were phased out across the industry. T-Mobile dropped overage ... (view more)
Microsoft has confirmed some Windows 10 computers may freeze up after the latest update. It says starting in Safe mode is one way to get round the problem while a permanent fix is developed. The problem comes with the Windows 10 "Anniversary Update" ... (Build 14393.51), which is the recently-released biggest set of changes since Windows 10 was released. In previous editions of Windows, this significant update might be considered the equivalent of a Service Pack. According to Microsoft, the Anniversary Update problem only affects computers with a specific set-up, namely that the ... (view more)
Audi will soon fit its cars with a technology that can coordinate with traffic lights in several US cities. According to Audi, the feature is being billed as more about convenience, rather than a safety measure. The new feature is being built into ... an existing navigation and information service called Audi Connect, which carries a $25 a month service fee. The feature will involve an extra display on the dashboard that coordinates wirelessly with traffic signals and shows the driver how long they have until the light will turn green if at a full stop. The theory is that this will let drivers ... (view more)
Infopackets Reader Barry P. writes: " Dear Dennis, I just upgraded from Windows 8.1 to 10. Now, every time I boot the computer, I receive an error message that 'AMD Quick Stream Error: The license information to use this software is not found'. I ... have absolutely no idea what that means. Can you help? " My response: I asked Barry if he'd like me to connect to his machine and review this problem together using my remote desktop service, and he agreed. Sure enough, after every reboot the "AMD Quick Stream Error" message appeared on the desktop. I queried Google for the exact phrase: "AMD Quick ... (view more)
Infopackets Reader Bryan B. writes: " Dear Dennis, I've read on a few websites that Windows 10 Anniversary Update was released on August 2nd (2016), yet when I check for Windows Updates on my machine, it says I'm up to date. I've also tried to ... upgrade to the Windows 10 Anniversary Update by downloading 'Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB3176929)' from the Windows Update catalog site, but the Windows Update Standalone Installer simply tells me that 'This update is not applicable to your computer.' How can I get the Windows 10 Anniversary Update to install ... (view more)
Google says a set of security flaws on Android devices may not be as serious as initially feared. It says 90 percent of devices should be largely immune from what's been dubbed the "Quadrooter" exploit. A security research company found the problem ... in software which works with processors manufactured by Qualcomm, which are used in an estimated 900 million Android devices. The bugs affect the communication between different actions (known as processes) running on the phone at the same time. The name of the exploit (Quadrooter) comes from the fact that there are four ... (view more)
Facebook says it will stop ad-blocking software from working on its website. It says ads are a core part of using Facebook, but will give users more control over which ads they see. Andrew Bosworth, who heads up Facebook's advertising division, ... announced the move in a blog post and followed up with comments to the Wall Street Journal. In the post, he accused the makers of ad-blocking tools of accepting money from advertisers to let their ads through, rather than block them. According to Bosworth, that's a sign ad-blocker makers don't always have the user's best interests at ... (view more)
Hulu is ditching its free TV service, though it will still be available in a different form. Analysts believe the move was forced on it by the television industry. Up until now, Hulu users had three options for streaming video online. The free, ... basic service let users watch many network and cable shows the day after broadcast - but only if users watched commercials. In most cases, the five most recent episodes of a show were available online. Customers can also pay $7.99 a month for a "limited commercials" option, or $11.99 a month to cut out commercials altogether. Both of these ... (view more)
Infopackets Reader Sally S. writes: " Dear Dennis, I just upgraded to Windows 10. Prior to that I was using Windows 7, with Internet Explorer as my main web browser. After upgrading to Windows 10, I gave the 'Edge' browser a try but didn't like it, ... so I decided to go back to Internet Explorer. Unfortunately, it seems that the upgrade to Windows 10 broke my Internet Explorer search - previously I could type in whatever I wanted to search for in the address bar, but now it keeps telling me that 'This page can't be displayed' and 'Look for the page with your search engine', and 'Refresh the page ... (view more)
Infopackets Reader Jesse T. writes: " Dear Dennis, A friend of mine told me that the new version of Firefox is a lot faster, but requires special configuration changes in order to get the speed boost. Do you know what she is referring to? How can I ... make my Firefox faster? " My response: Your friend is correct - the latest edition of Mozilla Firefox (version 48) includes a major overhaul to allow for multi-processor support, though it may not be enabled by default on some systems. That is because some systems may use older add-ons that may interfere with the multi-processor support feature, ... (view more)
Washington state officials are suing Comcast for allegedly misleading customers over a service protection plan. The cable and broadband company is accused of selling a $4.99 a month plan that many customers didn't need, and which fell short of its ... promises. The Comcast "Service Protection Plan" is promoted as covering the costs that would normally apply when a Comcast technician visits a home. The promotion claimed to have covered "all chargeable service calls for 3 ... XFINITY services without additional service fees." Many Repairs Free, Anyhow According to the state ... (view more)
Users of Android smartphones and tablets will soon get an instant warning when somebody attempts to log in to their Google account. The notification comes as an on-screen message, rather than by email. The new feature is designed to enhance ... two-factor authentication. That's an optional feature which means that if somebody tries to sign in to a Google account on another device, they will have to wait for a security code to be sent via email, text message or through a dedicated app so that they can continue to login to the account. If no code or the improper code is entered, then the ... (view more)
Just days after the deadline for free upgrades to Windows 10 passed (July 29, 2016), the first Windows 10 loophole has emerged. Reports suggest that users with disabilities can still claim the free Windows 10 upgrade, but proving eligibility appears ... to be nothing more than an honor check. For most users, the deadline for the free Windows 10 upgrade offer has passed and attempting to download and install Windows 10 from Microsoft's website now brings up only an option to buy the system, which costs $120 for the standard Home edition. However, Microsoft also has a separate page for people ... (view more)
Infopackets Reader Bob T. writes: " Dear Dennis, I just upgraded to Windows 10; unfortunately the Windows 10 upgrade corrupted my Start menu and tray bar, so I decided to do a clean install - which also means I have to reinstall all my programs. I'm ... now trying to install MS Office 2010 on the machine, but the MS Office setup.exe program keeps telling me 'Error 1317: Setup Cannot Create Directory C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Microsoft Office', and then rolls back and cancels the installation. I have tried using my original MS Office disc, and have also downloaded MS ... (view more)
Infopackets Reader 'Davide' writes: " Dear Dennis, I have 7 of the exact same PCs with exact same displays: a Dell 2330 All-in-one (AIO). Some of the Dell 2330's upgraded to Windows 10 just fine; others would give me an error that 'Windows 10 will ... not work on this PC' because the display is not compatible with Windows 10 . Can you help me fix this error? " My response: I have been asked this question numerous times, though I have not have had the opportunity to connect remotely to someone's computer (via my remote desktop support service ) in order to troubleshoot this problem. That said, I ... (view more)
Are smart devices a security risk? Security firm Rapid 7 seems to think so. According to the researchers, a range of Internet-connected light bulbs had at least nine security flaws. While the potential consequences are hardly life or death, it could ... be a blow to the concept of smart devices in the home. Osram's Lightify range of light bulbs lets users control lighting via a smartphone or tablet app. The idea is partly to allow more precise controls, such as dimming a bulb or even changing its color, and partly to allow users to remotely access the lights. For example, if a home owner is ... (view more)
Microsoft has announced several new features for its Office applications. They include a new research tool and improved spell check facilities in MS Word. The new features will be rolled out automatically to users of the online Office 365, rather ... than having users download and install the updates or upgrade to a new edition. (Source: office.com ) Microsoft Word has two major changes, dubbed Researcher and Editor. The Researcher tool is for exploring online information without leaving the document editing window, while the Editor tool enhances and simplifies spell check and grammar. Tool Only ... (view more)
The Windows 10 "Anniversary Update" is out this week and those who've already tried it are generally impressed. However, it doesn't seem like enough to push skeptics over the edge. The update is scheduled to start rolling out next Tuesday, two days ... after the deadline to get a free upgrade to Windows 10, which is July 29, 2016. It's arguably the biggest set of updates since the system debuted last summer. There's only one significant feature that's completely new, named Windows Ink. It's designed mainly for use with stylus and pens on touchscreen devices. ... (view more)
Infopackets Reader Frank C. writes: " Dear Dennis, Thanks so much for helping me fix my broken start menu and task bar [which required a complete reinstall of Windows 10 32-bit] using your remote desktop support service . After you reviewed my ... laptop's hardware, I am taking your advice and wish to upgrade my system to 8GB of RAM. I understand that once I upgrade to the 8 GB of RAM, I will also need to upgrade to Windows 10 64-bit, because Windows 10 32-bit can only see a maximum of 4GB on my system. My question is: how can I upgrade from Windows 10 32-bit to Windows 10 64-bit? I downloaded ... (view more)
Infopackets Reader Mary L. writes: " Dear Dennis, I just installed Windows 10 on my laptop, but I'm having a problem with the screen fading so dark I can hardly see it. I've tried adjusting the screen brightness manually on the laptop by pressing ... the FN (function) key + up arrow key, but the screen brightness won't say - it keeps going dark automatically on its own. The screen goes dim whether or not I have the laptop plugged into the power outlet, or if it's running on battery. It also seems to happen immediately as soon as I login to Windows. I have tried changing the Power Settings (via ... (view more)
A research firm believes the free Windows 10 upgrade offer may have had a significant effect on new PC sales. It's part of an apparent pattern of users holding on to their old computers for longer. Speaking to The Register, Ranjit Atwal of Gartner ... said the company surveyed people who had taken advantage of the upgrade. It found that one in five of those questioned had decided against plans to get a new computer after trying out the new system on their existing machines. Atwal claims Microsoft did not expect that figure to be so high. (Source: theregister.co.uk ) In some ways the trend ... (view more)
Google has reported a dramatic increase in the number of requests from government agencies for information about web users. The figures show a significant global variation in how many of those requests proved justifiable. The numbers come in the ... latest installment of Google's Transparency Report in which, every six months, it gives the figures for the number of government requests for data related to user activity. The newly published figures cover the second half of 2015, as there's a lengthy delay in compiling the numbers. During that period, the total number of requests was 40,677 ... (view more)
Is there fair play amongst ransomware scammers? A particularly lazy variant of "ransomware" is making its rounds, though researchers say that paying up will never pay off. For the most part, ransomware usually involves a nasty malware program ... encrypting files on a PC, followed by a promise of a decryption key - but only if the victim pays a ransom. It would make sense that if people stopped believing this would happen, they would stop handing over the cash. Files Deleted Rather Than Encrypted Now security company Talos has spotted a variant where there's absolutely no prospect ... (view more)
Infopackets Reader Gord F. writes: " Dear Dennis, I am trying to upgrade from Windows 7 to 10 but every time I run the upgrade, it fails with an error message: '0x8007002cf - 0x4000d - The installation failed in the second_boot phase with an error ... during migrate_data operation,' then reverts back to Windows 7. I have tried upgrading 3 times but it keeps failing. I don't know what to do. Can you help? " My response: I contacted Gord and ask if he would like me to connect to his computer using my remote desktop service in order to review the problem in depth. Gord agreed. I will say that this ... (view more)
Amazon is testing video advertisements that are specifically created to meet the viewer's interests. They may prove effective, but will also raise privacy concerns. The ads will appear on non-Amazon website and, as often happens with third-party ... ads, will be based on what the system knows about the user. This often involves using cookie files stored on a user's computer to track the websites they visit and deduce their interests. Several companies already run video ads that are tailored to a user's interests, but this generally involves picking a subject and then selecting a pre- ... (view more)
Researchers say they've found a way of severely limiting the damage ransomware causes. Meanwhile California legislators are mulling over new laws specifically aimed at the tactic. Ransomware involves attackers remotely installing malicious software ... that encrypts files and makes them inaccessible without an unlock key. In many cases, this means victims can't access the data and may be unable to use the computer at all. The attackers then demand a fee to provide the unlock key. The tactic has led to controversy over whether victims should pay the fee , something critics say merely encourages ... (view more)
Facebook is to let users send messages which cannot be read by anyone other than the recipient. It's also continuing to work on a feature that allows users to send temporary messages which self-destruct. The new feature is referred to as end-to-end ... encryption . That means it's set up in a way that, even if the message is intercepted, it can't be read by anyone other than the recipient. This is done by maintaining the encryption from the sending device to the receiving device, regardless of the route it takes across the Internet. Secure Shell (SSH) , which is commonly used to connect a ... (view more)
Infopackets Top Windows 10 FAQs
How to Upgrade from Windows 10 32-bit to 64-bit
How to Fix: Windows 10 Antivirus Missing, Not Compatible
How to Fix: Windows 10 Display Shifted; Screen Fuzzy
How to Upgrade Windows 7, 8 32-bit to Windows 10 64-bit
to Downgrade from Windows 10
- How to Fix: Windows 10 Upgrade Failed Error C1900208
- How to Fix: Windows 10 Upgrade Failed Error 80240020
- Can I Cancel my Windows 10 Reservation and Reserve Later?
- How to Clean Install Windows 10 using Windows 7, 8 License
- Will Windows 10 Install Automatically?
- Windows 10 Upgrade: Do I have to Reinstall Programs?
- Windows 10 Upgrade: Can I choose 32-bit or 64-bit?
- Which Version of Windows 10 Will I Get (Home or Pro)?
- How to Reserve Windows 10 Upgrade (Free)
- How to Fix: CPU Not Compatible with Windows 10 Error
- Windows 10 Upgrade: Can I keep my Old Windows Install?
- How to Cancel Windows 10 Reservation (Properly)
- Download Windows 10 .ISO (DVD) for Clean Install?
- Microsoft: Windows 10 Will Be The Last Version
- Does Windows 10 require the CPU to support PAE?
- Windows 10: Can I Upgrade or do I need a Clean Install?
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