Apple has been fined US $6.6 million after remotely disabling iPhones that had been repaired independently. Regulators ruled it was wrong to claim the phone owners have violated their repair warranties. The ruling came in a court case brought by the ... Australian Competitor and Consumer Commission. It's similar to the US Federal Trade Commission (FTC) but with a more emphasis on protecting consumer rights. The case stemmed from a 2016 software update that disabled "unidentified" touch sensors, a part of the phone screen. With the sensor disabled, it became impossible to use the phone as it ... (view more)
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An IBM computer has out-argued a debating champion according to an audience vote. It did so despite not having an Internet connection to look up facts during the debate. The demonstration wasn't designed to test how much the computer "knew," but ... rather it's ability to form arguments, listen to an opponent's case, and then respond to it. The computer system, dubbed "Project Debater", took on Noa Ovadia, who was crowned national debating champion in Israel in 2016. The pair debated two topics: whether to have more publicly funded exploration of space and whether to put more money into ... (view more)
iPhones will now automatically share precise location details with 911 operators during emergency calls. It's part of an overhaul of the emergency phone system for the mobile age. The change will come in iOS12, the next edition of the Apple ... operating system, which will be released this fall. It means that by default the location is transmitted when the phone makes an emergency call. Apple says the data collected and shared in this process will only ever be used for emergencies. (Source: theverge.com ) Precise Location Uses Multiple Sources It builds on a 2015 Apple feature called Hybridized ... (view more)
Infopackets Reader Steve G. writes: " Dear Dennis, I just read your article on How to Fix: Computer / Network Infected with Ransomware (10 Steps) and it was incredibly informative. I hope I never get infected with ransomware! That said, I have seen ... software products and services advertised online claiming they can prevent ransomware, but the information is often obscure. I feel like I am none the wiser. Even searching Google for ' how to prevent ransomware ' points to a very short article on Norton's website, which then links to Norton Antivirus. In your previous article, you said Norton didn ... (view more)
Samsung looks set to release a phone with a giant foldable screen. But rumors of the price are varying wildly. Reports suggest that the phone will fold out a little like a book. When open, the screen will be more than seven inches across, meaning it ... resembles a small tablet computer. When folded, the device will be the size of an ordinary smartphone and, although a little thicker than most phones, should fit easily in a pocket. The idea is that the design would dramatically change what's viable with a phone. For example, working on document editing would be much more bearable for the user. It ... (view more)
A consumer group is demanding compensation for users who've spent time and money fixing computer problems caused by Windows 10. It also wants updates and tech support to be improved. The call comes from "Which?", an independent organization in the ... United Kingdom that's similar to the US Consumer Reports group. It's brought up Windows 10 in the past: two years ago it revealed that more than 1,000 of its members had complained about the system. Now Which? says it's continuing to receive complaints and carried out a survey of members. It questioned more than 1,100 members who use ... (view more)
Microsoft staff will no longer answer questions about Windows 7 and 8.1 in support forums. It's also keeping quiet about several other hardware and software products. The products concerned are already mostly into Microsoft's "extended support", ... rather than "mainstream support" periods. That means Microsoft is no longer adding new features to the software, handling warranty claims, or offering free support through online tools or phone lines. Instead, it merely issues patches for security problems and bugs. While Microsoft no longer offered direct help services for the ... (view more)
Infopackets Reader Robert S. writes: " Dear Dennis, I have a network of computers I use for accounting purposes. Suddenly, many of my desktop icons started appearing to have strange names, such as ... '1HjgN1BdTZE3OIqorcj2E5b6CXIE=gdFae89IWgo0RrVfPbCHt851oogccs.ssimpotashka[at]gmail.com'. When I try to open these files, Windows warns me the file may be malicious. When I look in my Documents folder, I see more files similarly named to the one I just mentioned. Some of my .PDF files won't even open. On the desktop there is a text document that says ' HOW TO DECRYPT YOUR FILES.TXT ' - when I open ... (view more)
Infopackets Reader Georges A. writes: " Dear Dennis, I have an old HP Laserjet 1200 series printer (from 2001). This printer has worked great over the years, however I can't seem to get my new Windows 10 PC to recognize the printer. If I look in ... Device Manager, the printer isn't under the correct heading - it shows up under 'usb device'. If I go to Control Panel -> Devices and Printers, I see the HP Laserjet 1200 series printer listed, but if I right click to try and print a test page, that option isn't available. Also when I try and print something from MS Word, the printer does not show ... (view more)
Google could face a fine of billions of dollars over alleged anti-competitive behavior. It disputes the claims and says they don't take proper account of the role of Apple. The fine would come from the European Union, which oversees competition ... across 28 countries. It's expected to rule against Google in the biggest of three investigations into the company. All three investigations relate to a basic principle of EU competition law: it's generally OK for a company to dominate a market, and it's generally OK for a company to carry out anti-competitive behavior, but the combination of the two is ... (view more)
A Canadian woman has been fined for looking at an Apple smartwatch while at traffic lights. The court ruled it should be treated the same as checking a smartphone screen. Victoria Ambrose was fined $400 CAD (just over $300 USD) for breaking local ... laws on distracted driving. A police officer noticed that she failed to move when the lights turned green and was instead looking at her watch, only moving when the officer shone a light at the car. (Source: bbc.co.uk ) She did not dispute that report, but said that she looked at the watch solely to check the time. She said it may have looked as if ... (view more)
Google's Chrome browser may soon support biometric logins to websites such as fingerprints. It follows on from Firefox becoming the first major browser to support biometric logins just a few weeks ago. Both browsers are supporting "WebAuthn," a web ... standard for authenticating logins without passwords. While it's a big step, it's only half the journey as the standard also has to be supported by the websites in question. (Source: digitaltrends.com ) The standard has been jointly developed by two key groups. The World Wide Web Consortium is the main body that develops standards for ... (view more)
A series of Google Chrome browser 'tools' that claims to offer free movies is the first part of a convoluted credit card scam. The people behind it seem to be playing the numbers game. The tools are distributed via the Chrome Web Store. They aren't ... the usual apps (which run independently) or extensions (which add extra functionality to the Chrome Browser), but rather themes. The idea is they change the appearance of the browser in a similar way to the early 2000s craze for installing custom-made desktop wallpaper. While a browser theme shouldn't be anything but purely decorative, the ones in ... (view more)
Papua New Guinea is set to ban Facebook for a month. Unlike with bans in more authoritarian countries, it's designed to research cyber crime laws rather than stifle debate - or so the official explanation goes. However, the country's government have ... warned it might need to create a "more conducive" site that meets local laws. The government says its necessary to block access to the site while it investigates if and how Facebook helps users breach the Cyber Crime Act passed in 2016. The act was an attempt to update numerous laws to cover activity that was often already illegal in the "real ... (view more)
A man says his life may have been saved by his Apple watch. A heart rate alert revealed he was experiencing a serious problem. Kevin Pearson was, by coincidence, visiting his father in hospital when he got the alert. It came from his watch, which ... tracked his heart rate. Normally that's to reveal general patterns as well as tracking how quickly the rate returns to normal after exercise, an important fitness indicator. However, the watch alerted Pearson to the fact his heart rate was at 161 beats per minute even though he was sitting down reading a book. Given his age of 52, that's a rate that ... (view more)
Google has inadvertently revealed the names of rape victims whose identity is legally secret. It's all down to over-enthusiastic behavior by the search engine's "autocomplete" feature. Autocomplete works when a user starts typing a term into the ... Google search bar, then the search bar presents a drop-down menu with suggested terms based on what is being typed in. The user can then click or tap on any of these terms to carry out the search without having to type out the search query in full. As they continue typing more characters, the list of suggested terms will update to become ... (view more)
Both Microsoft and Google are warning of another bug in computer processors. It's similar to previous bugs known as 'Spectre' and 'Meltdown'. For now the new issue has the less dramatic codenames 'Speculative Store Bypass Variant 4' and ... 'CVE-2018-3639'. As with Spectre and Meltdown , it involves a processor function known as speculative execution that's meant to improve computation processes. Unlike some bugs, it's classed as a low risk to users but is significant because of the sheer number of computers that could be affected. The processor is the part of the computer that physically carries ... (view more)
Google is being sued for a potential $4 billion over claims it intentionally bypassed security settings on iPhones. It's likely to succeed following similar cases in the past. The case has been filed in the UK by a group called 'Google You Owe Us'. ... They are seeking "representative action" status, which is similar to class action status in the United States. If that's granted, any settlement or damages in the case could apply to as many as 4.4 million people. (Source: theguardian.com ) Claims May Sound Familiar On the face of it, the case looks bad for Google as it covers the same issue ... (view more)
British students have been banned from wearing any form of wristwatch in exams. It follows concerns that 'smart watches' containing helpful information could be disguised as ordinary watches. The new rules will affect most national exams for school ... students aged 16 and 18, including those which determined whether students can get a particular place on a university course. The rules say normally students must take off their watch and leave it in a visible place on their desk, though in some cases supervisors are collecting the watches and keeping them outside. The changes follow on from ... (view more)
Facebook says it deleted 583 million fake accounts in the first three months of the year. That means on average three to four percent of active accounts in this period were bogus. The figure comes in the company's first Community Standards ... Enforcement Report, which gives statistics about the action it takes over content that breaks its rules. It's part of an effort to improve transparency about the site and follows last month's publication of the full detail of the 'community standards' for the first time. Spam The Most Prevalent Problem As well as improving transparency, the figures are ... (view more)
Around a dozen Google employees have resigned over the company developing artificial intelligence for use with military drones. An internal petition against the work has reportedly been signed by 4,000 employees. The protest is over Google's ... involvement in Project Maven, a program the US Department of Defense is developing to make better use of its aerial drones. It is said to collect so much video footage from its drones in war zones and other areas where the US has a military presence that it's not viable to have humans analyze all the material. The idea of Project Maven is to use computers ... (view more)
Infopackets Reader Steve G. writes: " Dear Dennis, Thank you so much for your article on How to Disable Full Screen Popup Ads in Android ! Lately I have been inundated with full screen ads appearing on my smartphone and I have no idea where they are ... coming from. I tried your suggestion in the article, which says to wait for the full screen ad to appear, then press the app button on my phone to see where the ad is coming from. The problem is that these full screen ads don't have a title, so unfortunately I can't tell where the ad is coming from. You also suggested using a firewall but I am not ... (view more)
YouTube has removed hundred of videos which included promotions for essay-writing services. The company says it breaches its rules but the video presenters say they weren't given enough warning. The case doesn't involve ads placed via YouTube itself ... that are shown to viewers before popular videos, or display ads shown on the site. Instead the 'ads' were part of the videos themselves. 700 Million Views For Promotions A BBC investigation found that more than 250 people who produce popular YouTube videos had broken off in the middle of a clip to promote EduBirdie, a Ukraine-based service which ... (view more)
Robocalls are on the rise according to one company which tries to fight them. Sneaky new tactics and a recent court ruling are both contributing factors. The rise has been reported by YouMail, which produces apps for smartphones designed to block ... automated robocalls that aren't made by a human and instead play a recorded message when the recipient picks up. Based on records collated from its apps, YouMail estimates 3.4 billion such calls were made in April, up from around 2.5 billion in the same period last year. While the nature of the estimate means the figures themselves shouldn't be taken ... (view more)
Google is to tighten up its rules on election-related advertising. It will restrict who's allowed to place such an ad and give the public more detail on who's behind elections ads. The new rules will cover election ads purchased on Google in the US. ... It doesn't yet appear the rules will affect ads that simply address political issues rather than specific candidates and campaigns. One rule is that anyone placing an election ad will need to prove they are either a US citizen or a lawful permanent resident. While this becomes law, Google says it will tighten its enforcement by requiring proof ... (view more)
Infopackets Reader Robert G. writes: " Dear Dennis, I own two computers that automatically upgraded to Windows 10 17134.1 , dubbed the ' April 2018 Update '. Ever since the upgrade to 17134.1, my remote desktop (RDP) and mapped network drives no ... longer work. Also when I click on File Explorer -> Network to view my shares, it says it can't find the computer on the network. It's strange because I can access computer A from computer B, but not the other way around. I have been trying to fix this for over 3 days now and no one on the Internet seems to have a solution. Can you please help me ... (view more)
Facebook has fired an engineer accused of misusing private data to 'stalk' women online. He is thought to be a security engineer who abused his 'privileged access' level to data. One of the engineer's alleged victims was the founder of a cyber ... security company. She's made public the conversation she had with the Facebook engineer, in which the man talks about being a security analyst. He wrote: "... I also try to figure out who hackers are in real life... [so, I'm a] professional stalker." It appears the pair were conversing after being connected through the dating app Tinder. To make ... (view more)
The Firefox browser will soon incorporate paid advertising on its new tab page. It will be personalized to a degree, though developers Mozilla say it won't compromise privacy. The ads will appear in the form of links to pages. These links will ... appear whenever a user opens a new tab in the browser, before they type in an address. They won't appear on the home page that shows up when users first open Firefox itself. The new tab page will contain a list of recommended links to pages the user might find interesting. Some of these will be "sponsored" results while others will be included without ... (view more)
Microsoft has released the latest major update to Windows 10 for 2018. The main changes are most useful for people who do a lot of work on their PC, particularly if they use multiple computers. The update is part of Microsoft's new approach to ... evolving Windows 10. It continues to issue monthly security fixes, but has dropped the old approach of issuing new features as and when they are ready, then rounding them up in a 'service pack' every year or so before eventually moving on to the next version of Windows. Instead, the idea is to never have a completely new version, but rather to add new ... (view more)
Infopackets Reader Sam G. writes: " Dear Dennis, I work from home and also own an Android smartphone, which I use to communicate (via text messages) with friends and family. Because I am home all the time, I use WiFi on my phone instead of data. ... Therefore, I purchased a very cheap 'pay as you go' data plan for when I'm away from the office. The problem is that my data is being eaten away by apps on my phone whenever I'm on the go. I have tried disabling 'background data' on my Android phone to limit which apps can use data, but this is incredibly time consuming because each data permission is ... (view more)
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