T-Mobile has agreed to pay nearly $50 million after misleading customers about a supposed unlimited data plan. Unlike rival AT&T, it chose to settle with the Federal Communications Commission (FCC) rather than risk a court case. The agreement ... came after complaints from a customer who had signed up to an unlimited plan for mobile data use. It turned out that at times when the service was most heavily used T-Mobile "de-prioritized" -- in other words, slowed down -- data speeds for customers who used the most data. It's believed the threshold, which was never made public, was ... (view more)
The Department of Justice has argued that police have the right to force anyone in a searched property to unlock phones with a fingerprint lock. Lawyers disputing the argument say that would go beyond the reasonable scope of a search warrant. It's ... the latest development in the ongoing development of privacy and search laws as technology evolves . For example, previous cases have concluded that police can't force somebody to provide a passcode or password to unlock a phone, because it would breach the Fifth Amendment's measures on self-incrimination. However, law enforcement ... (view more)
Google is to start warning users when flight ticket prices are likely to rise. It adds forecasts to a current system that works with actual price changes. The feature is coming to Google Flights, a dedicated search tool which lets users look for ... flight prices. While several travel sites offer similar tools, Google argues that its is easier to use. It's no secret that ticket prices change over time. While there's an element of last-minute drops as airlines try to avoid empty seats, there's also a broader trend of prices increasing as the weeks count down to a flight, the theory ... (view more)
Infopackets Bill P. writes: " Dear Dennis, I am using Windows 10 and Firefox. Recently I went to sign onto my banking website and entered in the wrong user name during the sign on. A few days later I went to sign onto the bank again and it seems ... that Firefox saved the incorrect user name to that field (note - I am not using the Firefox password manager to fill my fields, I am doing it manually). Normally when I visit my bank website, I enter in a few characters for my user name and then Firefox usually presents me with the correct user name as part of the field - sort of the same autocomplete ... (view more)
A company accused of selling social media data to the police has been blocked from accessing some or all content from three major sites. Facebook, Instagram and Twitter made the move after complaints from the American Civil Liberties Union (ACLU.) ... According to the ACLU, Geofeedia markets its social media monitoring product to police forces as a way to monitor people who may be involved in protests. In one marketing message, a company representative specifically cited the use of the service during the high-profile unrest that followed the shooting of a man by police officers in Ferguson, ... (view more)
Yahoo has blocked users from automatically forwarding incoming emails to an account with a rival provider. Many are interpreting it as an attempt to stop users jumping ship after revelations of a major security breach. The forwarding feature is ... pretty much a standard feature across the webmail industry, and means users can change from one account to another without having to worry about missing out on an important message during the switchover. Officially Yahoo says the feature is only temporarily disabled. It says the move was planned in advance and is to allow it to work on a range of ... (view more)
What's worse than a bunch of smartphones catching fire? A company that recalls them, reissues them, and the reissued ones also going up in flames. That's what's happened to Samsung with its Galaxy Note 7 handset, which ultimately led the company to ... permanently discontinue and abandon the model altogether. Launched in August, 2016, the Samsung Note 7 originally received great reviews and was listed by some as not only among the best Samsung phones, but also the best of any phones running the Android operating system. Like previous Samsung Note models, it has a huge screen that ... (view more)
Infopackets Reader Barb J. writes: " Dear Dennis, I just upgraded to Windows 10. When I click on 'This PC' from the Start menu, my drive letters are missing from Windows explorer. Previously, I was using Windows 7, and when I clicked on My Computer ... it would show the C drive (my hard drive), and D, E, and F drive which are memory card slots. Why are my drive letters missing from explorer in Windows 10? Is this a feature I can change? " My response: Sometimes when you do a major upgrade from one operating system to another, settings from the previous operating system get misconstrued and weird ... (view more)
How to Fix: Disable Airplane Mode in Windows 10 Infopackets Reader Eric H. writes: " Dear Dennis, When I used my computer last night (after returning home from work), I was immediately told that there was no Internet connection - none of my web ... browsers would work. I tried to reset my router by unplugging it, waiting a few seconds, and plugging it back in, but that did not help. With that said, I did notice that when I moved the mouse over the network icon in the system tray bar, a dialogue box says I have Airplane Mode turned on. I should mention this is a desktop PC. I managed to go to the ... (view more)
With smartphones and tablets gaining extreme popularity thanks to low-cost production and ever-increasing CPU speeds, many users are looking at alternatives to Windows when it comes to being able to compute on the go. One system in particular is the ... ChromeBook (laptop) which is based on Google's Chrome operating system. Many major manufacturers produce Chromebooks, including Acer, ASUS, Dell, HP, Lenovo and Samsung. As of September 2016 there were at least three dozen Chromebook models on the market. What is Chrome OS? Chrome OS is a somewhat similar, but separate operating system to Android ... (view more)
Lately we've been posting a lot of articles about websites and services that have been hacked . One of the primary recommendations we have also repeated is that users should use unique and hard-to-guess passwords for each site, as this will help to ... prevent any further breaches. The reasoning is that if user account data is stolen on one site ( Yahoo is a good example ), the same username and passwords may also be valid on other sites - but only if users are using the same account names, passwords or password hints. Unfortunately this is often the case, because using the same passwords on ... (view more)
At Infopackets we're often asked to recommend security software and tools or give our opinion on specific products. While every product has its pros and cons, as the old saying goes, the proof of the pudding is in the eating. With that in mind, I ... thought I'd run down the actual tools I use in my day to day life rather than when we're testing out products. That means trying to find the balance of staying protected without taking up too much time and attention or computing resources. Permanent My main anti-virus software is Microsoft Security Essentials on Windows 7. It's ... (view more)
Infopackets Reader James R. writes: " Dear Dennis, I just upgraded to Windows 10 and something strange has happened to my Task Manager. When I press CTRL + ALT + DEL on the keyboard, then click on the 'Task Manager' option, it brings up the Task ... Manager window - but the top menu of Task Manager is missing. Normally I would see 'File', 'Options', 'View' menus, plus the tabs (such as Processes, Performance, Details, etc) but neither of those are present. What gives? " My response: According to Microsoft Knowledge Base Article #193050, what you are describing is Task Manager that is operating in ... (view more)
Infopackets Reader "Sue" writes: " Dear Dennis, I've recently upgraded to Windows 10 and now the 'My Computer' icon is missing from my desktop. Now I don't know how to get to my files! I am completely lost and also very frustrated. Can you help? " ... My response: If memory serves correct, the "My Computer" icon was removed from the desktop starting with Windows 8, and is now called "This PC". Personally, I have always used "My Computer" as a starting point whenever I need to access a file or folder located somewhere on my hard drive, so I am not really sure why Microsoft decided to stop placing ... (view more)
A US senator wants the Securities and Exchange Commission to investigate Yahoo's handling of a major data breach. Mark Warner says the company left the public, and specifically investors, in the dark. Last week the company announced that it was hit ... in late 2014 by an attack that it believed to have been backed by a foreign government. Around 500 million accounts were affected and the stolen data included names, email address, dates of birth, phone numbers and passwords. The good news is that the passwords were encrypted. The bad news is that the data also included security questions and ... (view more)
Infopackets Reader "Ainsley" writes: " Dear Dennis, I'm using Windows 10. My screen has two big black bars on either side of it taking up approximately 2 inches on each side, shrinking my available screen. I have tried updating the video driver and ... restarting. This did not help. I have googled the issue and found your article ' How to Fix: Windows 10 Black Border (Shrinking Screen) ', but I don't see the windows registry entry that starts with 'DALR6 DFPI'. Please advise. Thank you. " My response: This is one of the most frequently asked questions I receive, having written 5 articles on the ... (view more)
A British consumer group charity has slammed Microsoft over Windows 10. It says it's received more than a thousand complaint from users disappointed with the upgrade. The report comes from "Which?" (also known as the Consumers Association) - an ... organization similar in concept and operation to Consumer Reports in the United States. In many cases, the complainants said they either felt nagged to get the upgrade, or had it installed against their will. The organization said that for many of its members, "Windows 10 has been foisted on them like an unwelcome house guest. ... (view more)
Infopackets Reader "Ivar" writes: " Dear Dennis, I just upgraded to Windows 10 and am using a monitor with 60hz and 1600x900 resolution. Since the upgrade, I have encountered problems with my screen shifting whenever I play some games. When this ... happens, my screen shifts to the left, leaving a black bar of about 4 centimeters on the right side. This only seems to happen when the games change resolution to 1024x768 - however, in Windows 7, changing resolutions worked flawlessly. I came across your article on how to calibrate your screen , and looked for the 'auto calibration' button you ... (view more)
North Korea has just 28 websites, an audit has revealed. It includes sites for education, travel and cookery. What information was already known about the secretive country showed that it has its own Intranet: a restricted, internal network that ... appears to be the only information accessible to the few North Koreans with access to computers. However, the country does have a few sites on the worldwide Internet, all with addresses ending in .kp in the same way that many Canadian sites often end in .ca. Until now, nobody was sure exactly how many such sites existed. Full Domains List Exposed Like ... (view more)
Comcast is to offer cellphone service next year, targeting its existing customers. It will use a combination of cellphone towers leased from Verizon and its own wireless hotspots. The company is not revealing too many details at this point, but it ... appears it believes it will be able to offer a wider coverage area by using its existing network of around 14 million wireless hotspots. Customers Own Routers Part of Network That network is so large because it not only covers devices in public places such as coffee shops but also uses a "guest mode" on the wireless routers of many cable ... (view more)
Opponents of proposed changes that could make government surveillance of computers easier have warned time is running out. The changes will take effect on December 1 unless Congress passes a law to stop them. The debate involves the Federal Rules of ... Criminal Procedure, which is effectively the rulebook of the judicial system. Rule 41 sets out how search warrants work in federal cases. Earlier this year the Supreme Court agreed to a request from the Justice Department for three changes to Rule 41. The first is an exception to the usual principle that a local judge can only issue a search ... (view more)
Infopackets Reader Elijah N. writes: " Dear Dennis, I have an HP laptop with Windows 10. Yesterday the laptop was working perfectly fine, but this morning I tried to turn it on and all I get is a black screen. The power light turns on, and the ... screen appears to be on (the screen backlight is on), but the screen is black and it won't boot into Windows 10. Nothing happens. What can I do to get my laptop working? " My response: This is a fairly common issue, and is either a hardware problem or a Windows boot problem. Some possibilities include: the laptop motherboard or display may have died, or ... (view more)
Infopackets Shelly R. writes: " Dear Dennis, Every once in a while, when I try and delete a folder on my network share, Windows tells me that 'This action can't be completed because the folder or file in it is open in another program'. I click the ... 'Try again' button multiple times but that rarely ever works. Can you please tell me why this keeps happening and what I can do to delete the file / folder? " My response: The reason why you receive the 'File in use' error (or 'Folder in use' error) is exactly that - the file or folder is in use by some other program, however, Windows isn't saying ... (view more)
The House of Representatives has passed a bill banning companies from gagging clauses that stop customers leaving online reviews. But the law doesn't mean customers are exempt from libel and related laws. The Consumer Review Fairness Act doesn't ... affect the legality of writing reviews itself. Neither is it anything to do with criminal law. Instead it's all about the terms and conditions that companies insist customers agree to before placing an order. These documents sometimes include a non-disparagement clause that says customers won't publish negative reviews of the companies ... (view more)
Netflix has called upon the Federal Communications Commission (FCC) to examine whether data caps are harming the expansion of broadband data. The company, which also has close interest on the subject, says the FCC might have a legal duty to take ... action on the matter. The company complained in particular about monthly data limits on home broadband such as those imposed by Comcast, which recently enforced a 300GB a month cap on some customers - along with steep overage fees ($10 per 50GB). However, Comcast now says the cap has been bumped to 1TB , with unlimited data available in some areas, ... (view more)
Elon Musk, the man behind the Tesla electric cars, says that the "Autopilot" and other self-driving systems will never be perfectly safe. Instead, he insists that safety for such features is improving, and the latest changes would have prevented a ... recent death. In the case of Tesla models, the autopilot cars are not fully autonomous in the same way as self-driving cars, such as Google's test vehicles . Instead, the technology is pitched somewhere between such cars and the far more common 'cruise control' feature. The Autopilot feature on the Tesla Model S combines a windshield camera, a radar ... (view more)
Infopackets Reader Jane T. writes: " Dear Dennis, I recently upgraded to Windows 10 and have been using the Edge browser fairly extensively. One thing that really bothers me is that when I first start Edge, it displays a bunch of photos on the ... screen, including: My News feed, News, Entertainment, Sports, Money, Lifestyle, and Autos. Is there any way to disable these permanently so that only Edge shows up? I really don't care to read any of those items - in fact, I'd much rather just have Google as my home page. Can you help? " My response: By default Edge will display the items you mention, ... (view more)
Infopackets Reader "AJ" writes: " Dear Dennis, After having a conversation with Microsoft tech support yesterday, I realized that I was scammed. I took necessary steps to cancel credit card. I do not do business on my machine - just communication ... with friends, etc. I do see that the techs that took my money have done some work on my computer and it seems to run a lot better. Question: is it still harmful to leave my computer as-is, or should I hire another tech to clean my machine again? The people that took my money also gave me their phone numbers so that I can be in contact with them at ... (view more)
A hack of nearly 800,000 accounts on an adult entertainment site could be among the most embarrassing ever. The breach at "Brazzers" may expose some of the very personal tastes of the site's users. The stolen data doesn't come from the main Brazzers ... site, which sells access to videos the company has made itself. Instead, it comes from the site's discussion forum, where users can discuss the scenes on the site and talk about what they'd like to see in future videos. Passwords Stored Without Encryption The data is said to include 790,724 email addresses (not including ... (view more)
Several tech giants have backed Microsoft in its attempt to overturn what it calls a gagging order over government data requests. The company says such orders are a double breach of the constitution. The case relates to the Store Communications Act, ... which is related to the Electronic Communications Privacy Act. In a nutshell, the law allows law enforcement officials to get a court order forcing tech companies to hand over details of customer activity, if it relates to an ongoing investigation. The controversial part is that the government can also ask the court to order the tech company not ... (view more)
Infopackets Top Windows 10 FAQs
How to Upgrade from Windows 10 32-bit to 64-bit
How to Fix: Windows 10 Antivirus Missing, Not Compatible
How to Fix: Windows 10 Display Shifted; Screen Fuzzy
How to Upgrade Windows 7, 8 32-bit to Windows 10 64-bit
to Downgrade from Windows 10
- How to Fix: Windows 10 Upgrade Failed Error C1900208
- How to Fix: Windows 10 Upgrade Failed Error 80240020
- Can I Cancel my Windows 10 Reservation and Reserve Later?
- How to Clean Install Windows 10 using Windows 7, 8 License
- Will Windows 10 Install Automatically?
- Windows 10 Upgrade: Do I have to Reinstall Programs?
- Windows 10 Upgrade: Can I choose 32-bit or 64-bit?
- Which Version of Windows 10 Will I Get (Home or Pro)?
- How to Reserve Windows 10 Upgrade (Free)
- How to Fix: CPU Not Compatible with Windows 10 Error
- Windows 10 Upgrade: Can I keep my Old Windows Install?
- How to Cancel Windows 10 Reservation (Properly)
- Download Windows 10 .ISO (DVD) for Clean Install?
- Microsoft: Windows 10 Will Be The Last Version
- Does Windows 10 require the CPU to support PAE?
- Windows 10: Can I Upgrade or do I need a Clean Install?
Click here for more Windows 10 articles.