How Can You Fix My Computer Over the Internet?
Infopackets Reader 'Nurse Lynda' writes:
" Dear Dennis,
Thanks so much for fixing my computer [over the Internet] - it's amazing to see you work ... you sure know your stuff! ... [I have a question]: I have recommended your 'Remote Desktop Support' services to my friends on Facebook, but they don't understand how [you can fix my computer over the Internet]? Specifically, they are asking what is the meaning of 'Remote' Desktop Support? I've tried to explain, but they just don't understand it. Do you have a page explaining this? "
Thanks for your email.
When I tell acquaintances that I provide "Remote Desktop Support" through my website (Infopackets), they often stare back at me with a strange look on their face. In other words, you're not the only one asking what it means. To be honest, it's not an easy question to answer because it's a relatively new concept. At this time, I don't have a page that explains it in detail, so I've decided to put this article together to shed some light on the subject.
First, What is "Remote Desktop Support"?
In the most basic terms, Remote Desktop Support means that I provide 1-on-1 technical support for you (and your PC) over the Internet. Essentially, I can see what you see on your desktop; I can interact with you and your computer in order to help you resolve problems. Using the Remote Desktop Software, I am able move your mouse (using my mouse), and input keys (using my keyboard) - just like I was right there, using your computer.
To best explain the process, let's use an analogy.
Remote Desktop Support -- Similar to a Doctor Visiting a Patient
Back in the old days, if you were very sick, you could call the Doctor to have him come to your house for a visit. When the doctor arrives on your doorstep, you unlock the door and let him in. Once inside the home, the doctor examines you and then provides advice or a prescription for medicine.
The Remote Desktop Support service I provide works in a similar manner. Instead of driving to your home, I 'travel' to your computer at light-speed through the Internet. In order to let me into your home (the computer), I give you a special pass code (example: 1FN23). Once you enter the pass code correctly (via our website), I am then able to connect to your computer. It's that simple.
Once connected, I can view your desktop just as you see it. Each support session begins with a series of questions; we can communicate using instant messages (by typing on the keyboard to one another), or through a web camera or microphone. Essentially: you are able to speak with me at the same time you're using the computer, and I can see everything that you're seeing and doing. It's like I'm in the same room as you, helping to resolve your problem. I then provide you with advice and a solution.
Remote Desktop Support vs Computer Store and On-Site Support
There are many ways to fix a computer. To illustrate how my services work, I'll compare it to similar services offered by a typical computer store, and those offered by mobile "on-site" support (such as Geek Squad, Nerds on Site, etc), where a technician comes to your house and fixes your computer.
First and foremost: I provide unparalleled, personal 1-on-1 support for my customers. When we are connected, you have my undivided attention and you can ask me anything. You can show me the problem you're having, and I'll use my 30 years of computing experience to help provide you with the best possible solution. Most stores simply don't offer this level of support. If you use mobile "on-site" support, then there's a fee to have someone come to your house.
Secondly: the services I provide are fast, convenient, and safe. I can connect to you instantly and begin solving problems right away. There's no need to take your PC to a computer store, or wait for a technician to arrive at your home. The service I provide is safe because it's done in the comfort of your own home and on your terms, and without letting strangers in.
Third: there's less overhead involved -- which means there are substantial savings I can pass on to you. Some computer repair shops charge a diagnostic fee just to look at your problem, then another fee to fix it. Those fees can add up fast and cost a lot of money! Mobile "on-site" support also has additional costs, because there is transportation involved. In either case, you may or may not know who's working on your computer or their credentials. On the other hand, my reputation and credentials speak for themselves.
Fourth: my pricing structure makes my services very affordable. If it's an easy fix, it will cost you as little as $20. 'Medium' size problems cost only $30 to fix, while more complex issues cost $60. That's it.
Remote Desktop Support Caveats
There are some limitations to using Remote Desktop Support, however. I can only provide the service if your computer is turned on, Windows is running, and it has a reliable Internet connection. If you can't boot into Windows or don't have an Internet connection, then unfortunately, I won't be able to serve you. In that case, you would need to use a repair store or "on-site" support.
That said: if you live in the Windsor, Ontario area, I do offer on-site support, but the pricing structure is different.
I hope this helps to shed some light on the subject.
About the author: Dennis Faas is the owner and operator of Infopackets.com. With over 30 years of computing experience, Dennis' areas of expertise are a broad range and include PC hardware, Microsoft Windows, Linux, network administration, and virtualization. Dennis holds a Bachelors degree in Computer Science (1999) and has authored 6 books on the topics of MS Windows and PC Security. If you like the advice you received on this page, please up-vote / Like this page and share it with friends. For technical support inquiries, Dennis can be reached via Live chat online this site using the Zopim Chat service (currently located at the bottom left of the screen); optionally, you can contact Dennis through the website contact form.
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