service

Fri
13
Jul
Dennis Faas's picture

How to Fix: Computer Name Won't Resolve on Network (April Update)

Infopackets Reader Steve J. writes: " Dear Dennis, Last week two of my systems (one a PC, the other a laptop) upgraded to Windows 10 version 1803, otherwise known as the 'April Creators Update' version of Windows 10. Ever since then, I can't access ... my laptop from my PC, though my PC can see the laptop. If I try and access either one directly, Windows 10 says it can't find the computer. Also my remote desktop protocol (RDP) no longer works. Researching ' network unc path april creators update broken ' in Google reveals that this is an incredibly widespread issue. Can you please help? " My ... (view more)

Wed
18
Apr
John Lister's picture

Apple to Launch 'Netflix' Style Magazine Package

Apple has bought a company described as "the Netflix of news." It's sparked speculation Apple will launch its own 'unlimited magazine' subscription deal. The purchase is for a company named "Texture," which lets subscribers pay $9.99 a month for ... access to more than 200 monthly magazines in digital format. The package includes some major titles including Vanity Fair, National Geographic, GQ and Entertainment Weekly. The company was started by six leading magazine publishers as a one-stop shop for targeting people interested in reading digital magazines. The magazines are viewable ... (view more)

Fri
23
Feb
Dennis Faas's picture

How to Fix: Can't Connect to Domain Controller (DNS Does Not Exist)

Infopackets Reader Sam G. writes: " Dear Dennis, I hope you can help! I own a small business and we recently purchased a new, refurbished Server computer running Windows Server 2012 R2 DataCenter. I have set up the server as a domain controller, and ... now I'm trying to connect to the domain using my PC here at work - however, every time I try to connect, it gives me the error ' DNS name does not exist. (error code 0x0000232B RCODE_NAME_ERROR) '. Of course the error message is much longer than that. I am not a network administrator and admittedly not very knowledgeable when it comes to Windows ... (view more)

Wed
14
Feb
John Lister's picture

'Facebook Protect' VPN Tool Actually Spies on Users

The recently debuted 'Facebook Protect' feature has sparked controversy. Facebook says it's a tool to protect user privacy, but critics suggest it is nothing more than a tracking tool designed to collect user activity. The tool appears in the ... iPhone/iPad app for Facebook. Although the menu option is listed as 'Protect', it's actually a virtual private network (VPN) tool called "Onavo." A VPN works by creating the virtual equivalent of a private "tunnel" on the Internet. The tunnel then allows data to flow back and forth between a user's computer and the website or service they are ... (view more)

Mon
12
Feb
Dennis Faas's picture

How to Fix: OpenVPN Remote Desktop Not Working (Suddenly)

Infopackets Reader Paul P. writes: " Dear Dennis, I've been using OpenVPN, coupled with Microsoft's Remote Desktop Protocol (RDP) to connect my laptop to my home PC when I'm on the road. It's worked great for a while now, however, suddenly remote ... desktop has stopped working and I can't connect to my PC anymore. The strange thing is that OpenVPN seems to complete the connection, so I am not sure why my RDP won't work any more. Can you help? " My response: I asked Paul if he would like me to connect to his laptop using my remote desktop service in order to investigate the problem further, and ... (view more)

Thu
21
Dec
John Lister's picture

Uber Ruling Could Affect Other Tech Companies

A European court has ruled that Uber is a transport company rather than a tech business. It may not make an immediate difference to its operations, but could be a big step in the way online companies are regulated. Uber, which describes itself as a ... ride-hailing firm, lets users hire a cab through a smartphone app, then pairs them with self-employed drivers in the area. The ruling by the European Court of Justice stemmed from attempts by city officials in Barcelona, Spain to hold Uber to the same local regulations as traditional taxi services. The legal principle determined by the case now ... (view more)

Mon
27
Nov
Dennis Faas's picture

How to Fix: FileZilla Server 'Failed to Retrieve Directory Listing' Error

Infopackets Reader Carl S. writes: " Dear Dennis, I am frequently on the road with my laptop and need to access my files at home on the PC. I have installed FileZilla FTP Server (version 0.9.60 beta) and it works fine at home but when I am remote, I ... get the error: ' failed to receive directory listing ', and then it disconnects. I am currently using Port 21 to host the FTP and have added it to my firewall, but I don't understand why FileZilla server can't retrieve the directory listing by remote. Can you help? " My response: I asked Carl if he would like me to connect to his system using my ... (view more)

Thu
26
Oct
John Lister's picture

Amazon Couriers Could Open Your Front Door for Delivery

Amazon wants customers to let couriers have an electronic key to get inside customer homes for deliveries. The Amazon Key program also appears to be a way to promote customers buying security cameras and smart locks. The Amazon Key feature is only ... available to customers in the Amazon Prime subscription program, which includes free home delivery and access to streaming video. They'll also need a compatible camera and smart lock, with Amazon bundling the two devices together for $250 including installation. The smart lock technology can be added to an existing standard deadbolt, meaning a ... (view more)

Fri
08
Sep
Dennis Faas's picture

How to Fix: Malwarebytes MBAMService.exe High CPU Usage

Infopackets Reader Ramona A. writes: " Dear Dennis, Recently My Windows 7 laptop kept popping up with ' Windows has detected that your computer's performance is slow ' error messages. I disabled the color scheme to fix the issue (as recommended) but ... the popups kept coming every 3 minutes or so. I suspected I was infected with malware, so I downloaded Malwarebytes Antimalware and did a scan. MBAM found over 1,700 'threats' - one of them was a rootkit. I quarantined all the items, then rebooted and things are much better, however - now the 'mbamservice.exe' is constantly causing high CPU load ... (view more)

Mon
19
Jun
Dennis Faas's picture

How to Fix: Uninstall, Reinstall ScreenConnect Server (Mono Out of Memory Error)

Infopackets Reader Steve V. writes: " Dear Dennis, I came across your post on screenconnect.com, entitled ' Mono eating too much memory (Linux) ' and am having the same issue. It seems that ScreenConnect is uncontrollably eating memory - for ... example, when I click on client previews, the mono process eats 300mb+ of RAM and will continue to do so for each click. Surely this is not right! At this point I receive 'Internal error' on my ScreenConnect browser control panel (where I can view my clients). Ultimately, /var/log/messages reports 'Out of memory: Kill process xxxx (mono) score xxx or ... (view more)

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