service

Tue
12
Jan
John Lister's picture

Microsoft May Offer Own Mobile Data Plan

Rumors suggest that Microsoft will allow Windows 10 users a way to access mobile data connections without having to deal directly with mobile carriers. The system would require a special Microsoft SIM card , and could make life easier for people on ... the move. There's no official confirmation Microsoft yet, but the company has already published an app in the Windows 10 store. At the moment the app, simply titled "Cellular Data", appears to be a placeholder while the 'further details' link points back to the main Microsoft website. The app description says it will let customers ... (view more)

Tue
28
Apr
John Lister's picture

Facebook Debuts Free Video Call Service

Facebook has begun rolling out its free video and audio call service to other Facebook users via its Messenger app. It's arguably the biggest challenge yet to the Skype audio and video calling platform, which is now owned by Microsoft. Facebook ... began offering video calls back in 2011, when it partnered with Skype but has since developed its own technology. The new call service works in the dedicated Facebook 'Messenger' app, which is available only on smartphones and tablets and does not work through the Facebook website. Last year, Facebook removed the messaging feature from its main ' ... (view more)

Mon
30
Mar
Dennis Faas's picture

How to Fix: 'Failure configuring Windows Updates; Reverting changes' Error

Infopackets Reader Fred J. writes: " Dear Dennis, I had to reinstall Windows 8 on my machine, and I wanted to download the Windows 8.1 update afterward. But when I try, that I'm told I must have all the current Windows 8 updates installed. So, I ... looked at the updates for Windows 8 and there are over 150 of them. I requested that they all be downloaded and installed, and they did. However, when the installation and configuration starts, I get the message that there was a ' Failure Configuring Windows Updates; Reverting changes ', and then Windows Update fails. Now I'm ... (view more)

Wed
25
Mar
John Lister's picture

Google to Eliminate Paper Bills using Gmail

Google is said to be planning a tool to let users receive bills via and email, then pay with a single click of a button - all without leaving their inbox. While it will be promoted as a service to benefit users, it could be part of a wider business ... move for Google. Leaked screenshots reveal the service is codenamed Pony Express, though it's unknown if that will be the real name if and when it launches. The current plan is to start the service in the final quarter of 2015. The plan isn't so much to replace existing electronic billing. Instead, Google is targeting companies which print ... (view more)

Fri
27
Feb
Dennis Faas's picture

Web Pages Load Slow, but I have Fast Internet. Why?

Infopackets Reader Paul H. writes: " Dear Dennis, I recently upgraded my Internet connection speed through my Internet Service Provider, and I now have 60MB broadband service. As I expected, I have really fast downloads and web pages load lightening ... fast. However, some websites are considerably slower than I would expect, even slower than before the upgrade. Any ideas why that might be? " My Response: There are many reasons why some pages don't load as fast as others, even if you upgraded your broadband. The most important point to understand is that even though you have a fast ... (view more)

Fri
02
Jan
Dennis Faas's picture

YouTube Sound Stops Working: How to Fix

Infopackets Reader Tim G. writes: " Dear Dennis, Sometimes when I try and play a YouTube video, the sound doesn't work. If I try and 'Play Test Sound' on my sound device via Control Panel -> Sound, Windows says 'Windows failed to play test tone'. ... The only way I know how to fix the sound is to reboot the computer, but that means I need to reload my browser and tabs every time. Do you know how I can fix my sound without rebooting? " My Response: This problem happens to me too every once in a while, and I have a sneaking suspicion it might be related to Adobe ... (view more)

Thu
09
Oct
Dennis Faas's picture

How Can You Fix My Computer Over the Internet?

Infopackets Reader 'Nurse Lynda' writes: " Dear Dennis, Thanks so much for fixing my computer [over the Internet] - it's amazing to see you work ... you sure know your stuff! ... [I have a question]: I have recommended your 'Remote Desktop Support' ... services to my friends on Facebook, but they don't understand how [you can fix my computer over the Internet]? Specifically, they are asking what is the meaning of 'Remote' Desktop Support? I've tried to explain, but they just don't understand it. Do you have a page explaining this? " My response: ... (view more)

Wed
13
Aug
John Lister's picture

Comcast Customer Service Under Fire Again

Comcast has been embarrassed yet again by a recording of a call to its customer service team. This time, a representative was caught trying to charge a Comcast customer for repairs , despite the company already promising the work would be done free ... of charge. Last month, Comcast came under fire when another customer repeatedly tried to cancel his Comcast service over the telephone. During the recording, which reportedly lasted eighteen minutes, the customer service representative repeatedly badgered the customer and demanded to know why he wanted to cancel his service. The audio recording was ... (view more)

Mon
11
Aug
Brandon Dimmel's picture

Internet Speed: How Does Your State Compare?

A new report reveals the states with the fastest and slowest Internet speeds -- and the results are quite surprising. According to information technology and communications firm Broadview Networks, the fastest Internet service in the United States ... can be found in Virginia, which boasts an average speed of 13.7 megabits per second (Mbps), or approximately 1625 kilobytes per second. In fact, the eastern seaboard is home to many states with fast Internet: Delaware and Massachusetts tied for second (13.1 Mbps), followed by Rhode Island (12.9 Mbps) and Washington, DC (12.8 Mbps). Of course, there ... (view more)

Wed
30
Jul
John Lister's picture

Cellphone Unlocking Ban Overturned, Now Legal

President Obama is expected to sign a bill in the coming weeks to make it legal to unlock cellphones. That may give users more choice about the cellphone network they use to get service, though there will still be technical restrictions. Most new ... cellphones are sold in a 'locked' state, meaning that they can only run on a particular cellphone network carrier. Usually that's because the network sells the handset at a reduced cost, hoping to make money back from associated monthly service fees and call charges. Unlocking a cellphone effectively modifies the phone's software, and thus allows ... (view more)

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