service

Fri
02
Jan
Dennis Faas's picture

YouTube Sound Stops Working: How to Fix

Infopackets Reader Tim G. writes: " Dear Dennis, Sometimes when I try and play a YouTube video, the sound doesn't work. If I try and 'Play Test Sound' on my sound device via Control Panel -> Sound, Windows says 'Windows failed to play test tone'. ... The only way I know how to fix the sound is to reboot the computer, but that means I need to reload my browser and tabs every time. Do you know how I can fix my sound without rebooting? " My Response: This problem happens to me too every once in a while, and I have a sneaking suspicion it might be related to Adobe ... (view more)

Thu
09
Oct
Dennis Faas's picture

How Can You Fix My Computer Over the Internet?

Infopackets Reader 'Nurse Lynda' writes: " Dear Dennis, Thanks so much for fixing my computer [over the Internet] - it's amazing to see you work ... you sure know your stuff! ... [I have a question]: I have recommended your 'Remote Desktop Support' ... services to my friends on Facebook, but they don't understand how [you can fix my computer over the Internet]? Specifically, they are asking what is the meaning of 'Remote' Desktop Support? I've tried to explain, but they just don't understand it. Do you have a page explaining this? " My response: ... (view more)

Wed
13
Aug
John Lister's picture

Comcast Customer Service Under Fire Again

Comcast has been embarrassed yet again by a recording of a call to its customer service team. This time, a representative was caught trying to charge a Comcast customer for repairs , despite the company already promising the work would be done free ... of charge. Last month, Comcast came under fire when another customer repeatedly tried to cancel his Comcast service over the telephone. During the recording, which reportedly lasted eighteen minutes, the customer service representative repeatedly badgered the customer and demanded to know why he wanted to cancel his service. The audio recording was ... (view more)

Mon
11
Aug
Brandon Dimmel's picture

Internet Speed: How Does Your State Compare?

A new report reveals the states with the fastest and slowest Internet speeds -- and the results are quite surprising. According to information technology and communications firm Broadview Networks, the fastest Internet service in the United States ... can be found in Virginia, which boasts an average speed of 13.7 megabits per second (Mbps), or approximately 1625 kilobytes per second. In fact, the eastern seaboard is home to many states with fast Internet: Delaware and Massachusetts tied for second (13.1 Mbps), followed by Rhode Island (12.9 Mbps) and Washington, DC (12.8 Mbps). Of course, there ... (view more)

Wed
30
Jul
John Lister's picture

Cellphone Unlocking Ban Overturned, Now Legal

President Obama is expected to sign a bill in the coming weeks to make it legal to unlock cellphones. That may give users more choice about the cellphone network they use to get service, though there will still be technical restrictions. Most new ... cellphones are sold in a 'locked' state, meaning that they can only run on a particular cellphone network carrier. Usually that's because the network sells the handset at a reduced cost, hoping to make money back from associated monthly service fees and call charges. Unlocking a cellphone effectively modifies the phone's software, and thus allows ... (view more)

Wed
09
Jul
John Lister's picture

Facebook's Zuckerberg Wants Free Internet Worldwide

Facebook chief Mark Zuckerberg says that a basic Internet service should be free of charge to everyone. He likened it to phone services where calling 911 (used for emergencies) carries no cost. Zuckerberg discussed the topic in a Wall Street Journal ... article in which he promoted Internet.org, a project trying to expand Internet access around the world . The group is made up of Facebook, browser maker Opera, and several leading tech hardware and communication firms. (Source: internet.org ) The group's aim is for everyone in the world to have Internet access, something that only one-third of ... (view more)

Thu
20
Feb
John Lister's picture

Google to Roll Out Super-Speed Gigabit Broadband

Google has named 34 cities where it hopes to offer its super-fast broadband service. Google Fiber customers can get speeds as high as 50 times more than that which is currently offered by most cable providers. Typical Broadband Versus Google Fiber ... Typical Internet broadband over an ordinary copper phone line means speeds of a few megabits per second. For services over the same fiber-optic cables as cable TV companies, speeds of 10 to 20 megabits per second are more common. For a numbers comparison, a 10 megabit connection is equal to 1280 kilobytes per second. That said, Google Fiber offers ... (view more)

Fri
23
Aug
Dennis Faas's picture

Updated Google Maps Helps You Avoid Traffic Jams

There's nothing more frustrating than ending a long work day by waiting two hours for a traffic jam to clear up. That's why Google has announced plans to update the Google Maps mobile application to provide real-time updates for its users, thereby ... helping them avoid troublesome traffic areas. Google made the announcement on Tuesday, August 20, 2013. The update will give mobile Google Maps users real-time alerts about fender benders, new construction projects, and other potential traffic issues. Real-World Drivers Provide Traffic Updates Providing the data required for the service will be Waze ... (view more)

Mon
12
Aug
Dennis Faas's picture

KeyMe App Makes a Backup of Your House Keys

We've all lost our keys at some point or another. But now there's a way to avoid having the locksmith make a house call: KeyMe, a new app that stores an image of a physical key. The image can then be used to create a new key at the local locksmith. ... The app requires the user take a photograph of the front and back of their key using the camera on their mobile device. Photographs must be taken within four inches of the key or the backup won't work properly. Once acceptable photographs have been taken, KeyMe stores them in the cloud. It then calculates the key type and the corresponding serial ... (view more)

Tue
06
Aug
Dennis Faas's picture

Track a Lost Smartphone with Android Device Manager

Google has unveiled a new tool that allows Android users to find and track a lost smartphone or tablet device. The utility can also be used to wipe a smartphone's hard drive if recovery is deemed unsafe or unlikely. Google is calling the service ... 'Android Device Manager'. The firm says the service should be available to most Android users by the end of August 2013. It's been a long time coming. Apple released a similar tool -- called 'Find My iPhone' -- several years ago. That service lets iPhone users narrow down their smartphone's location to a specific geographical area (such as an ... (view more)

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