Windows Tips

Mon
16
Jul
Dennis Faas's picture

How to Fix: OpenVPN Won't Resolve After April Update

Infopackets Reader Bob T. writes: " Dear Dennis, Thank you for your Windows 10 article on How to Fix: Computer Name Won't Resolve on Network (April Update) . I tried the fix and it works great - the computers on my local network can see each other. ... However, when I use OpenVPN to connect to my remote server, the server's computer name still does not resolve, whereas before it did before the Windows 10 April Creators Update. You mentioned there is an additional fix for OpenVPN with the April Creators Update in order to get the computer names to resolve. Can you please help? " My response: I am ... (view more)

Fri
13
Jul
Dennis Faas's picture

How to Fix: Computer Name Won't Resolve on Network (April Update)

Infopackets Reader Steve J. writes: " Dear Dennis, Last week two of my systems (one a PC, the other a laptop) upgraded to Windows 10 version 1803, otherwise known as the 'April Creators Update' version of Windows 10. Ever since then, I can't access ... my laptop from my PC, though my PC can see the laptop. If I try and access either one directly, Windows 10 says it can't find the computer. Also my remote desktop protocol (RDP) no longer works. Researching ' network unc path april creators update broken ' in Google reveals that this is an incredibly widespread issue. Can you please help? " My ... (view more)

Mon
09
Jul
Dennis Faas's picture

How to Fix: Disable Firefox Top Sites, Recommended by Pocket, Highlights

Infopackets Reader Shirley S. writes: " Dear Dennis, Recently my Firefox upgraded to version 61 and now when I open a new tab, I see 'Top Sites', 'Recommended by Pocket', and 'Highlights'. I find this intrusive because the Highlights section ... displays sites or web searches I've previously visited or searched for. Previously I had Firefox set to open a blank tab but no longer works. I have looked through Firefox preferences but I don't see an option for a blank tab. Can you help? " My response: I am in the same boat as you - I don't like seeing my previous activity, nor "web suggestions" ... (view more)

Fri
29
Jun
Dennis Faas's picture

How to Fix: VPNFilter Router Malware (And Test if Vulnerable)

Infopackets Reader Gord F. writes: " Dear Dennis, I have heard from the media and some friends that I should reboot my router due to Russian malware that is infecting routers. I have done some research on the subject and the story made headlines ... back around May 29, 2018, followed by more updates to suggest that the VPNFilter Router Malware is much worse than originally thought. I have checked and mine does not seem to be on the list of affected routers. What should I do now? " My response: From what I understand, the VPNFilter Router Malware affects routers made by Cisco and Linksys, MikroTik ... (view more)

Mon
18
Jun
Dennis Faas's picture

How to Prevent Ransomware in 2018 - 10 Steps

Infopackets Reader Steve G. writes: " Dear Dennis, I just read your article on How to Fix: Computer / Network Infected with Ransomware (10 Steps) and it was incredibly informative. I hope I never get infected with ransomware! That said, I have seen ... software products and services advertised online claiming they can prevent ransomware, but the information is often obscure. I feel like I am none the wiser. Even searching Google for ' how to prevent ransomware ' points to a very short article on Norton's website, which then links to Norton Antivirus. In your previous article, you said Norton didn ... (view more)

Mon
11
Jun
Dennis Faas's picture

How to Fix: Computer / Network Infected with Ransomware (10 Steps)

Infopackets Reader Robert S. writes: " Dear Dennis, I have a network of computers I use for accounting purposes. Suddenly, many of my desktop icons started appearing to have strange names, such as ... '1HjgN1BdTZE3OIqorcj2E5b6CXIE=gdFae89IWgo0RrVfPbCHt851oogccs.ssimpotashka[at]gmail.com'. When I try to open these files, Windows warns me the file may be malicious. When I look in my Documents folder, I see more files similarly named to the one I just mentioned. Some of my .PDF files won't even open. On the desktop there is a text document that says ' HOW TO DECRYPT YOUR FILES.TXT ' - when I open ... (view more)

Fri
08
Jun
Dennis Faas's picture

How to Fix: HP Laserjet 1200 Won't Recognize in Windows 10

Infopackets Reader Georges A. writes: " Dear Dennis, I have an old HP Laserjet 1200 series printer (from 2001). This printer has worked great over the years, however I can't seem to get my new Windows 10 PC to recognize the printer. If I look in ... Device Manager, the printer isn't under the correct heading - it shows up under 'usb device'. If I go to Control Panel -> Devices and Printers, I see the HP Laserjet 1200 series printer listed, but if I right click to try and print a test page, that option isn't available. Also when I try and print something from MS Word, the printer does not show ... (view more)

Fri
04
May
Dennis Faas's picture

How to Fix: Win10 April Update: RDP, Mapped Drives Broken

Infopackets Reader Robert G. writes: " Dear Dennis, I own two computers that automatically upgraded to Windows 10 17134.1 , dubbed the ' April 2018 Update '. Ever since the upgrade to 17134.1, my remote desktop (RDP) and mapped network drives no ... longer work. Also when I click on File Explorer -> Network to view my shares, it says it can't find the computer on the network. It's strange because I can access computer A from computer B, but not the other way around. I have been trying to fix this for over 3 days now and no one on the Internet seems to have a solution. Can you please help me ... (view more)

Fri
27
Apr
Dennis Faas's picture

Scammed by Informatico Experts? Here's What to Do

Have you been scammed by Informatico Experts, Inc for a fake PC support contract? You're not the only one. Infopackets Reader 'Ulrica' writes: " Dear Dennis, I have been in contact with Informatico Experts Inc ( Live PC Experts ) since last November ... ... [and have paid them a grand total of almost $12,000 up until recently]. They claimed my PC has been hacked and have installed Firewalls and Antivirus service over the last few months. [They keep calling me all the time and want to gain access to my computer] ... They told me my computer was being used to commit crimes and that I needed to get ... (view more)

Mon
09
Apr
Dennis Faas's picture

How to Fix: Remove JSCoinMiner Browser Malware (Step By Step)

Infopackets Reader Bob S. writes: " Dear Dennis, Thanks for the article on Browser Cryptomining scams . I have a related problem. I use Firefox browser and Norton keeps telling me that I'm infected with ' JSCoinminer ' for every single web page I ... visit - for example, eBay.com, Amazon.com and even Infopackets.com! I have tried to remove the infection using Norton, Malwarebytes and also Norton's 'Power Eraser' but the infection persists. The error message reads: Norton blocked an attack by: Web Attack: JSCoinminer Website / An intrusion attempt by thrillingos.herokuapp.com was blocked ... Web ... (view more)

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