Windows Tips

Fri
15
Dec
Dennis Faas's picture

Step-by-Step: Fix 'I/O Device Error' (Hard Drive, SD Card, etc)

Infopackets Reader Greeshma N. writes: " Dear Dennis, I have an external hard drive that has worked fine for years. Now the hard drive won't show up in My Computer, though it shows up under Devices and Printers - very strange! I have tried ... initializing the disk from Disk Management, but it won't format and I keep getting ' The request could not be performed because of an I/O device error '. I have tried cleaning up the disk by deleting items but it shows 0 bytes free and keeps giving me 'The request could not be performed because of an I/O device error'. What can I do to make this work? " My ... (view more)

Mon
11
Dec
Dennis Faas's picture

How to Fix: Can't Delete Restore Points (C Drive Full)

Infopackets Reader Bill L. writes: " Dear Dennis, I am a long time reader of Infopackets, and have used several of your articles to help fix problems for myself or friends. I have a similar problem mentioned in one of your previously written ... articles, where my C drive has magically filled up to almost completely full (with only 5.8GB free) and I am not able to find where the missing space went. I have examined directory on my system and it appears that 244 GB of available space is unaccounted for. I am a retired computer engineer, however my expertise was in large system development, and not ... (view more)

Fri
08
Dec
Dennis Faas's picture

How to Fix: Change Firefox Quantum Black Tabs to Gray

Infopackets Reader Jean B. writes: " Dear Dennis, I hope this email finds you well. My system recently upgraded to the newest version of Firefox Quantum (version 57), and so far it is much faster than the previous versions. One of the annoying ... features of the Firefox upgrade is the black tabs (black background) near the top of the page. Previously the Firefox tabs were gray in color and I prefer that to the black tabs. I have looked in the program preferences but can't find a way to change it back. Can you help? " My response: I am also not a fan of the black tabs in Firefox and am in the ... (view more)

Mon
04
Dec
Dennis Faas's picture

How to Fix: Gracefully Close Thunderbird using Batch Script

Infopackets Reader Steve T. writes: " Dear Dennis, I am trying to backup my Mozilla Thunderbird emails using an automated backup schedule. The problem is that Thunderbird is always running on my computer and there does not seem to be a way to ... gracefully close the program so that the backup can start. Without closing the Thunderbird before the backup, I run the risk of having corrupt backups due to files being in use. Can you please tell me if there is a way that I can gracefully close Thunderbird (without terminating the process unexpectedly) so that I can complete my automated backups? " My ... (view more)

Mon
27
Nov
Dennis Faas's picture

How to Fix: FileZilla Server 'Failed to Retrieve Directory Listing' Error

Infopackets Reader Carl S. writes: " Dear Dennis, I am frequently on the road with my laptop and need to access my files at home on the PC. I have installed FileZilla FTP Server (version 0.9.60 beta) and it works fine at home but when I am remote, I ... get the error: ' failed to receive directory listing ', and then it disconnects. I am currently using Port 21 to host the FTP and have added it to my firewall, but I don't understand why FileZilla server can't retrieve the directory listing by remote. Can you help? " My response: I asked Carl if he would like me to connect to his system using my ... (view more)

Mon
20
Nov
Dennis Faas's picture

How to Fix: Disable Google Drive / Backup and Sync Popups when Inserting USB, DVD, or Smartphone

Infopackets Reader Jenna R. writes: " Dear Dennis, I installed Google Drive on my system a while ago but it stopped working; I reinstalled the program only to find that Google Drive has been replaced with ' Google Backup and Sync '. Now when I plug ... in a USB thumb drive to my computer, I see this annoying popup message in the lower right hand corner of my screen asking if I want to backup my photos. This also happens when I plug in my smartphone. Despite clicking ' Remember my choice for this device' and 'Not now' (pic), it never remembers that I don't want to use this feature. It's incredibly ... (view more)

Fri
17
Nov
Dennis Faas's picture

How to Fix: WPA2 Vulnerability using DD-WRT Firmware

Infopackets Reader Paul E. writes: " Dear Dennis, I read with interest John Lister's article on the WPA2 exploit (KRACKs) , which explains how hackers can break into any WiFi network. I have 4 TPLink routers in my home that I use as 'hot spots' in ... various locations. As per your suggestion, I have visited TPLink's website for firmware updates for my routers, but there are none available. I am worried that someone is going to break into my network and steal my financial information. What can I do? " My response: I own a few TP Link routers as well and what I've done is flashed the routers using ... (view more)

Fri
10
Nov
Dennis Faas's picture

Firefox 57 to Kill Many Addons: Tab Groups Alternative

Infopackets Reader Jean K. writes: " Dear Dennis, Recently my Firefox web browser updated to version 56.0.2. When I go Tools -> Add-ons , I see most of my addons are marked as ' Legacy '. I read online that when Firefox 57 is released, it will ... use ' web extensions ,' (also spelt " WebExtensions ") which will make the current addons incompatible. This is a big problem! I have been using the ' Tab Groups ' addon by Quicksaver for a while now (which groups my web browser tabs into categories) and cannot imagine life without this incredibly helpful addon. Unfortunately the developer ... (view more)

Mon
06
Nov
Dennis Faas's picture

How to Fix: Combine PST Files - Free (Outlook 2007, 2010, 2013, 2016)

Infopackets Reader Pat C. writes: " Dear Dennis, I have been using Microsoft Outlook for a number of years as it is my go-to email client. Every so often I need to reinstall Windows for various reasons; when this happens I have to reinstall Outlook ... and create a new Outlook .PST file, which stores my Outlook data including emails and calendar. The problem is that I have 8 .PST files from each time I've had to reinstall Windows over the years, as Outlook simply - will not - allow you to continue using the same .PST file from where you last left off. From what I can tell, each time the .PST file ... (view more)

Mon
30
Oct
Dennis Faas's picture

How to Fix: Stop Windows 10 Update Restart / Reboot

Infopackets Reader Steve P. writes: " Dear Dennis, I have a question regarding the Microsoft policy to have Windows 10 reboot after an update automatically. Oftentimes the automatic reboots cause me to lose my work (example: open documents, open ... tabs on my browser, certain folders open, etc). I would prefer to have it so that Windows 10 doesn't reboot on updates. I understand the policy to reboot on update is forced Windows 10 users but can this be prevented? " My response: You can stop Windows 10 from rebooting on updates using two easy methods, which I will describe below. Before I get into ... (view more)

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