Windows Tips

Fri
15
Sep
Dennis Faas's picture

How to Fix: 'An app default was reset' Non-Stop Popup Notifications

Infopackets Reader Stephen B. writes: " Dear Dennis, I recently installed 'Ace Player HD' to play p2p video streaming. Everything was fine for a little while, but now Windows 10 keeps popping up every few seconds saying that ' An app default was ... reset . An app caused a problem with the default app setting for .3gp files, so it was reset to Moves ... (view more)

Wed
13
Sep
Anonymous's picture

How to Reset Windows 10 Login or Admin Password

Has this happened to you? Infopackets Reader Dave C. writes: " Dear Dennis, I have been completely locked out of my Windows 10 machine! I tried to uninstall Avast Antivirus using Safe Mode (as this was recommended), and now Windows is asking me for ... a password, when before I was using a PIN number. I have NO IDEA what my password is as I have been using a PIN for the last two years. I've tried rebooting without Safe Mode but the option to use a PIN is no longer there. I am desperate! Can you help? " My response: There are a few ways to reset your Windows password - whether you ... (view more)

Mon
11
Sep
Dennis Faas's picture

How to Fix: Disable Facebook Notifications in Windows 7, 8, and 10

Infopackets Reader Steve C. writes: " Dear Dennis, I am running a Windows 10 PC, which I share with my daughter. Lately I have begun receiving Facebook notifications / popups on the lower right corner of my desktop. These notifications appear every ... few minutes and it is literally driving me insane. I cannot figure out how to shut this setting off. Searching Google for 'windows disable facebook popups' isn't of any help because I am getting different answers. One says to disable the Facebook app, another says it's a Facebook setting. I have no idea how to do either because I don't even use ... (view more)

Fri
08
Sep
Dennis Faas's picture

How to Fix: Malwarebytes MBAMService.exe High CPU Usage

Infopackets Reader Ramona A. writes: " Dear Dennis, Recently My Windows 7 laptop kept popping up with ' Windows has detected that your computer's performance is slow ' error messages. I disabled the color scheme to fix the issue (as recommended) but ... the popups kept coming every 3 minutes or so. I suspected I was infected with malware, so I downloaded Malwarebytes Antimalware and did a scan. MBAM found over 1,700 'threats' - one of them was a rootkit. I quarantined all the items, then rebooted and things are much better, however - now the 'mbamservice.exe' is constantly causing high CPU load ... (view more)

Fri
01
Sep
Dennis Faas's picture

How to Fix (Permanently): Hundreds of Cab_XXX Files in C:\Windows\Temp

Infopackets Reader Bob P. writes: " Dear Dennis, I am running Windows 10 and I have thousands of cab_xxx files in my c:\windows\temp directory. Many of the files are 135 megabytes each, while some are 0 bytes. They keep generating themselves ... throughout the day, and I can't seem to stop it! The problem is that I am almost running out of disk space. You've fixed my computer using remote desktop support before so I am more than willing to have you look at it again. Thanks! " My response: I connected with Bob using my remote desktop support service and found some very interesting things. ... (view more)

Fri
25
Aug
Dennis Faas's picture

How to Fix: No Sound - High Definition Audio Driver (Code 10)

Infopackets Reader William C. writes: " Dear Dennis, I'm have a problem with my sound after the latest Windows Update in Windows 10 (version 15063.540). If I use System Restore to roll back the sysetm (which then uninstalls the update), my sound ... works perfectly fine. In my Device Manager I have: a 'High Definition Audio Device' with yellow exclamation point warning, and two 'Realtek High Definition Audio Device' with no warning. I have uninstalled and reinstalled the Realtek audio drivers to no avail - the sound will simply not work! My system is connected to a TV via HDMI cable. If I use ... (view more)

Mon
21
Aug
Dennis Faas's picture

How to Fix: Remove Smart System Care Malware (Scam)

Infopackets Reader John B. writes: " Dear Dennis, I am running Windows 10 and every once in a while I receive a popup notification from ' Smart System Care ' that I have errors on my PC and I need to remove them. It then says that if I want to ... remove the problem I have to pay money. I realize this program is most likely a scam, and I tried to remove it from my system but it is nowhere to be found. I have researched the problem using Google however there are so many posts and many steps, and it seems very convoluted. Can you please help? " My response: I asked John if he would like me to ... (view more)

Fri
18
Aug
Dennis Faas's picture

How to Fix: Constant Spinning Circle (Mouse Pointer) Asus Laptop

Infopackets Reader Susan S. writes: " Dear Dennis, I just read your article ' How to Fix: Constant Spinning Cursor (Circle) in Windows ' - I have a similar problem! I own an Asus x551 laptop with Windows 10. The mouse pointer constantly spins with a ... blue circle every other second, and I can't figure out why this is happening. I thought perhaps I had a virus, so I formatted the computer - but it did nothing to stop the spinning blue circle. I am going crazy. Can you help? " My response: I asked Susan if she would like me to connect to her machine using my remote desktop service and she agreed ... (view more)

Fri
11
Aug
Dennis Faas's picture

How to Fix: Remove CPX, SVCVMX and CT.EXE Malware (SmartService Rootkit)

Infopackets Reader Priscilla writes: " Dear Dennis, I am running Windows 10 and my computer seems to be infected with a rootkit from what I read online. In Task Manager's Startup , I have the following programs running: cpx.exe , svcvmx.exe , and ... ct.exe . I have tried to disabled these from startup but I get 'Access denied'. I have tried to download Malwarebytes Antimalware to scan the computer but the setup file simply won't run. I have tried downloading other antivirus programs but Edge reports that the file is corrupt. I have tried resetting Windows 10 but it fails and tells me I cannot ... (view more)

Fri
04
Aug
Dennis Faas's picture

How to Fix: Constant Spinning Cursor (Circle) in Windows

Infopackets Reader Bill W. writes: " Dear Dennis, I recently upgraded to Windows 10; prior to that I was running Windows 7. In both Windows 7 and 10 I have this extremely annoying issue where the mouse exhibits a constant spinning circle (cursor) - ... as if the system is busy doing something. The spinning circle goes on all day long; it pops up for a few seconds, then disappears, and then maybe 30 seconds to a minute later it will pop up again. The spinning blue circle / mouse pointer happens even if the system is idle. I would like to get this fixed and am willing to pay to have you remote into ... (view more)

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