Windows Tips

Fri
27
Oct
Dennis Faas's picture

How to Fix: 'Avast cannot be installed (directory not empty)' Error

Infopackets Reader Jerry C. writes: " Dear Dennis, I took your advice on antivirus and tried to install Avast! using minimal settings, but the install fails with an error message ' Avast cannot be installed into the folder you entered (directory not ... empty) '. I have searched for the answer to this but no one seems to know the answer. Can you help? " My response: I asked Jerry if he would like me to connect to his machine using my remote desktop service and he agreed. I have not seen this error message before, and tried running the "Avast Uninstall Utility" to clean up any left-over remnants ... (view more)

Mon
23
Oct
Dennis Faas's picture

How to Fix: Make Windows 10 Stop Flashing on Sound

Infopackets Reader Steve T. writes: " Dear Dennis, I am using a Windows 10 PC. This past weekend, my grandchild made some changes to my PC and now every time there is sound, the screen flashes. I have searched and searched how to fix this but I am ... cannot seem to find a solution. Can you tell me how I can make windows 10 stop flashing on sound? " My response: I have not heard of this issue before but suspected it may have something to do with the "Ease of Access" mechanism which has been built into Windows as far back as Windows XP. According to Microsoft, Ease of Access "helps make your PC ... (view more)

Fri
20
Oct
Dennis Faas's picture

How to Fix: Attach, Rebuild RAID 5 after Failed Disk (Dell PERC S100, S300)

Infopackets Reader Harlen W. writes: " Dear Dennis, I own a Dell PowerEdge T110 server, which runs Windows Server 2008 R2 Foundation and is equipped with a Dell Perc 300 RAID card . We have 3 x 250 GB hard drives in RAID 5 format attached to the ... Perc 300 RAID card. According to the Dell OpenManage Server Administrator (which we use to manage the RAID via the browser), the 'Alert' log file is reporting ' Device failed: Physical Disk 0:1 Controller 0, Connector 0 '. I would like to hire you to help me fix this problem, including testing the failed hard drive . If it passes, I want to put it ... (view more)

Mon
16
Oct
Dennis Faas's picture

How to Fix: Touchpad Scroll Not Working in Windows 7, 8 and 10

Infopackets Ready Sally G. writes: " Dear Dennis, I just bought a new Windows 10 laptop and the touchpad scroll does not appear to be working. On my old Vista laptop, I had a scroll bar on the touchpad (on the far right), but the new Windows 10 ... laptop doesn't have this feature. Normally when I open a PDF file I need to zoom in and out. I would do this on the old laptop by pressing CTRL on my keyboard and using the scroll bar on the touchpad. On this laptop, I am at a complete loss. Can you tell me how I can fix my touchpad scroll? " My response: Each laptop manufacturer has their own way of ... (view more)

Fri
13
Oct
Dennis Faas's picture

How to Fix: Windows Cannot be Installed: the Selected Disk is GPT / MBR

Infopackets Reader Sarah H. writes: " Dear Dennis, A few days ago, my PC got stuck updating Windows 10 (for over 30 minutes), so I pulled the power cord out. After that, Windows wouldn't boot to the desktop. It would give me blue screen of death ... (BSOD), then reboot, then BSOD, ad infinitum. I knew it was stuck in a reboot loop, so I decided to install Windows 10 again. During the Windows 10 setup, it asks me to select where to install Windows. I selected the C drive, but I get an error message that says: ' Windows cannot be installed to this disk. The selected disk is of the GPT partition ... (view more)

Mon
09
Oct
Dennis Faas's picture

How to Fix: Windows Photo Viewer Missing after Creators Edition Update

Infopackets Reader 'Giselle' writes: " Dear Dennis, Recently my Windows 10 computer upgraded to the 'Creators Edition', and now the Windows 10 'Photos' app has magically replaced the 'Windows Photo Viewer'. I absolutely can't stand the 'Photos' app ... and I want Windows Photo Viewer back on my system! I have tried going to Control Panel -> Default Programs to change the settings but Windows Photo Viewer is nowhere to be found! Can you help? " My response: I also noticed that the Windows Photo Viewer went missing with the Creators Edition update. Windows Photo Viewer has been a staple in ... (view more)

Fri
06
Oct
Dennis Faas's picture

How to Fix: 'Windows Setup has Failed to Validate the Product Key' Error

Infopackets Reader Jill G. writes: " Dear Dennis, I have a Windows 7 Pro machine that we use at work which has a broken Windows Update. I have tried to do an 'upgrade repair' in hopes of fixing the issue, but the Windows installer exits immediately. ... The major issue we're facing is that our Windows 7 machine has new user accounts on it which we did not create - we suspect that it has become compromised because it has not downloaded Windows Updates in over a year. From what I read online, it is possible to upgrade from Windows 7 Pro to Windows 8 Pro (not 8.1!) which will keep my programs and ... (view more)

Mon
02
Oct
Dennis Faas's picture

How to Fix: VM Can't Connect to Windows Server (No Trust Relationship)

Infopackets Reader Jeff L. writes: " Dear Dennis, I have a Windows 7 machine I'm trying to virtualize, which is connected to a Windows Server 2012 network. The issue I'm having is that the newly created virtual machine works fine after it's been ... virtualized but later it won't work. Whenever I try and login to the network, I receive an error message ' The security database on the server does not have a computer account for this workstation trust relationship. ' I am using VMWare Workstation as the hypervisor. I have tried everything I can think of to fix this but there is absolutely no way for ... (view more)

Fri
29
Sep
Dennis Faas's picture

How to Fix: Disable Full Screen Popup Ads in Android

Infopackets Reader Richard A. writes: " Dear Dennis, I am so glad I found your website! I have a major problem with my Samsung S6 Edge (with Android Marshmallow). Recently I started receiving full screen pop up advertisements on my phone - these ads ... are appearing even when my phone is idle! At first they appeared every few days but now these full screen advertisements are popping up every few hours. I have NO idea where they are coming from. I searched google for 'block popup ads android' and came across an article suggesting it is possible to disable notifications from apps by adjusting the ... (view more)

Mon
25
Sep
Dennis Faas's picture

How to Fix: Virtualize Dell Windows Server 2003 (PERC RAID)

Infopackets Reader Fabian A. writes: " Dear Dennis, I have a very old Dell Windows 2003 Server with a PERC RAID card set up for storage. We are trying to convert this old server into a virtual machine, then migrate to Windows Server 2016. I tried ... using the utility Disk2VHD to image the C drive into a .VHD file, then run the .VHD file using Oracle VirtualBox. Unfortunately, I keep getting 'a disk read error occurred' every time I try to boot the virtual machine. I have read your credentials and am very impressed with your knowledge, and was wondering if you could help us convert this server? ... (view more)

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