pc

Mon
09
Oct
Dennis Faas's picture

How to Fix: Windows Photo Viewer Missing after Creators Edition Update

Infopackets Reader 'Giselle' writes: " Dear Dennis, Recently my Windows 10 computer upgraded to the 'Creators Edition', and now the Windows 10 'Photos' app has magically replaced the 'Windows Photo Viewer'. I absolutely can't stand the 'Photos' app ... and I want Windows Photo Viewer back on my system! I have tried going to Control Panel -> Default Programs to change the settings but Windows Photo Viewer is nowhere to be found! Can you help? " My response: I also noticed that the Windows Photo Viewer went missing with the Creators Edition update. Windows Photo Viewer has been a staple in ... (view more)

Mon
17
Jul
Dennis Faas's picture

Explained: Most 'PC Support' Contracts Are Scams

Infopackets Reader Bob W. writes: " Dear Dennis, I believe that I have been scalped for a 3 year insurance policy and a 1 year extended warranty from Microsoft for the sum of $200.00. While going to Amazon's website, I received an alert that claimed ... that I was infected and that Microsoft was blocking my computer's further use and a phone number was shown to call. The listed URL was pointing to ' Secure Microsoft Support .' Based on that, I bit! 3.5 hours later and continued phone correspondence with 3 techs, my machine appeared to be functioning perfectly. The firm's name is ' LIVE PC EXPERTS ... (view more)

Fri
20
Jan
Dennis Faas's picture

Explained: if I Reset Windows 10, What Happens?

Infopackets Reader Gene R. writes: " Dear Dennis, I installed Windows 10 when it first became available as a free upgrade, back in August 2015. However, since then my PC has been acting very erratic - as such, I have decided I would like to reset ... it. My question is: if I reset Windows 10 what happens? As far as I recall there is a hard drive partition on my system for resetting the PC - will I still get Windows 10 or will I get Windows 7? What does system restore do? " My response: This is a very frequently asked question, though your question in particular deal with three completely separate ... (view more)

Mon
05
Dec
Dennis Faas's picture

Easy Duplicate Finder Review

Duplicate files are the curse of every computer user - even professional computer technicians have them. While duplicate files are not really something that harms your PC, they do take up disk drive space, slow the PC down (especially when thumbnail ... previews are generated in Windows), and make things very disorganized. So, if you have a large drive - or a couple of them - and store lots of files on your PC, one thing I recommend my clients do is to take some time to manage duplicate files in order to free up space. This not only saves backup space, but also the users' sanity, should they ever ... (view more)

Mon
10
Oct
Dennis Faas's picture

How to Fix: Windows 10 Drive Letters Missing in Explorer

Infopackets Reader Barb J. writes: " Dear Dennis, I just upgraded to Windows 10. When I click on 'This PC' from the Start menu, my drive letters are missing from Windows explorer. Previously, I was using Windows 7, and when I clicked on My Computer ... it would show the C drive (my hard drive), and D, E, and F drive which are memory card slots. Why are my drive letters missing from explorer in Windows 10? Is this a feature I can change? " My response: Sometimes when you do a major upgrade from one operating system to another, settings from the previous operating system get misconstrued and weird ... (view more)

Wed
17
Aug
John Lister's picture

Report: Windows 10 Anniversary Update Causes Lockups

Microsoft has confirmed some Windows 10 computers may freeze up after the latest update. It says starting in Safe mode is one way to get round the problem while a permanent fix is developed. The problem comes with the Windows 10 "Anniversary Update" ... (Build 14393.51), which is the recently-released biggest set of changes since Windows 10 was released. In previous editions of Windows, this significant update might be considered the equivalent of a Service Pack. According to Microsoft, the Anniversary Update problem only affects computers with a specific set-up, namely that the ... (view more)

Mon
13
Jun
Dennis Faas's picture

How to Fix: SD Card Error 0x8007045D When Copying Files

Infopackets Reader William O. writes: " Dear Dennis, I have a Samsung smartphone with a 16 GB SD card, which I use to store all my pictures and videos. I have taken the SD card out of my smartphone and placed it into an SD card reader, so I can copy ... files over to my computer. I get about 13% through the transfer and then I get an error message that says: 'Error 0x8007045D: the request could not be performed because of an I/O device error.' I then have the option to skip the current file; when I click that, the transfer resumes, but then it says it will take over 1 day to complete the transfer ... (view more)

Wed
20
Apr
John Lister's picture

Global PC Sales Continue To Slump

Worldwide PC sales have fallen to their lowest level in almost a decade according to new estimates. It's also now four years since sales rose year-on-year. The figures come from analyst Gartner, which gathers together data from a range of sources. ... Strictly speaking, it estimates shipments to retailers rather than actual sales to consumers and businesses. That can have a lag effect, but doesn't affect overall trends - over the long run, sales affect how many units retailers order. (Source: gartner.com ) According to the company, shipments between January and March this year totaled 64. ... (view more)

Mon
19
Oct
Dennis Faas's picture

Do I need to Reserve Windows 10 to Upgrade (even after a format)?

Infopackets Reader Jeff P. writes: " Dear Dennis, I have the 'get windows 10' app on my PC, however, when try and install Windows 10, I get multiple error codes and it won't upgrade my system to Windows 10. Is it possible for me to reformat my hard ... drive, then reinstall Windows 7 (clean), download all my windows updates, then use the Windows 10 media creation tool and install Windows 10 from that? My major concern is that I will lose my reservation for Windows 10 after I format my hard drive. Can I reserve my Windows 10 upgrade again later, especially after I format my hard drive? " My ... (view more)

Tue
22
Sep
John Lister's picture

MS Office 2016: Features and Pricing Summary

Microsoft Office 2016 goes on sale today (September 22, 2015). Here is what's new and how it fits into the new Windows 10 setup, with cloud and collaboration the key focus. How much does Office 2016 cost? When it comes to cost, there are two options ... for Office 2016. The first is as an outright purchase, which is $149 for the "Home & Student" edition and $229 for the "Home & Business" edition. In this scenario, MS Office is installed on the computer as with past editions. The only updates are security fixes to the program. (Source: venturebeat.com ) The second ... (view more)

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