Scammed by PC / Web Network Experts? Here's What to Do

Dennis Faas's picture

Infopackets Reader Sally S. writes:

" Dear Dennis,

Last week I was using the web browser and suddenly I received an alert that my PC needed to be updated, and told me to call 855-558-9222 855-500-0395 to fix the problem. I called the number and spoke to someone with an Indian accent. They connected to my PC and installed a firewall and some other programs. They told me it would cost $199 to fix it, or I could pay $350 as an 'upgrade' for a tech support contract (which I did). I am still receiving pop up advertisements on my machine and it appears that I am no better off than when I started. I have tried to get in contact with the company to have them look at my machine again, but they will not return my calls. After reading your article about Live PC Experts and Informatico Experts, I believe I have been scammed and am worried that they still have access to my machine. The name of the company is PC Network Experts ( Can you please help? [Note: later research revealed that PC Network Experts has a fake duplicate site called Web Network Experts ( with different phone number, 855-400-0338 though both sites look identical - this will be addressed further down]. "

My response:

I asked Sally if she would like me to connect with her using my remote desktop support service in order to investigate the issue, and she agreed.

Below I will discuss my findings.

Update 20190321: The PC Network Experts phone number has changed to 1-855-500-0395. You can expect the numbers to keep changing once more people associate (and report) certain 1-800 numbers as being scams, and as word travels throughout the Internet. Other users are reporting 888-671-1063 is also associated with PC Network Experts, though that number isn't being published on their site.

Update 20190408: These scammers are also using the phone number 1-855-900-0867. I will update the numbers as time goes on.

PC Network Experts and Web Network Experts = Fake Tech Support

First and foremost, if you ever receive a notification that there is something "wrong" with your PC and to call a 1-800 number to "fix" the "problem", it is undoubtedly a scam.

Second, if you signed a fake contract for "tech support" - don't worry, it's fake - just ignore that fact and keep on reading!

This scam in particular is no different than the ones being perpetrated by "Informatico Experts", which I have mentioned many times previously. Informatico Experts also go by the name "Live PC Experts" ( They have other aliases and fake company names, and "PC Network Experts" (and now "Web Network Experts") could just be yet another fake shell company being operated by the same scammers.

After connecting to Sally's computer and examining the fake firewall and other programs they installed on her machine, it is consistent with the other fake security programs being installed by Informatico Experts and Live PC Experts (which are the same company). The amount of money for the fake tech support contract is also identical to Informatico Experts.

Update 20190204: PC Network Experts are also operating under "Web Network Experts" ( with the exact same website template / format as A whois lookup reveals that both sites were registered under the same "owner" ("Sumit Singh") only 3 months ago at the time of this writing. What's interesting is that PC Network Experts and Web Network Experts have different 1-800 numbers, specifically PC Network Experts is 855-558-9222 (now 855-500-0395) and Web Network Experts is 855-400-0338. You have to ask yourself - if this was a legitimate company why would they be operating under different website / company names and have different 1-800 phone numbers? The answer is simple - it's a scam!

For the record, here's a video showing how the scam operates:

Scammed by PC Network Experts / Web Network Experts? Here's What to Do

Now that we know this is a scam, here's what you need to do:

  1. First, cancel the payment you made to the scammers. Usually they won't transfer the money for a few days because they are busy scamming hundreds of other people daily. Most of the time they will ask for your bank account information; if not, a bank card, or even a credit card. If you gave your bank account information (void check), you are in serious hot water because they can hit your bank account multiple times using multiple, fake shell company names.

    In either case, call your bank immediately and tell them what is going on and try to cancel the payment. If you paid by check this is extremely problematic because the scammers now have your name, address, bank name, bank address, bank account number, etc - which means they can take money out whenever they want under another company name.

    There are other bullet-proof ways to block transactions to ensure your money is safe, but it is considerably more involved. Based on my experience this requires some explaining, so if you need help with this I am more than happy to assist - contact link here.

    Note that if you paid by gift card (iTunes, Amazon, etc) then you have little to no recourse, as those methods of payment are irreversible once you've given them the PIN number.
  2. Second, don't answer the phone when the scammers call you back - and believe me, they will - whether it's days, weeks, or months later. Each time, they will tell you something else is "wrong" with your machine and try to sell you more fake tech support not covered by your initial fake contract. Oftentimes the price for "fixing" the "other issues" are considerably more than the first payment. If the repeated calls bother you, block the number. If that doesn't work, consider changing your phone number.
  3. Finally, hire a REAL professional (such as myself - link here) to look over your system to undo the damage caused by the scammers. Based on my experience, the scammers will leave on average 3 to 5 hidden backdoors (open connections) on your system. That means they can get back into your computer and do whatever they want, whenever they want.

    Based on my experience, the scammers will either lock you out of your machine (changing your password), delete all your files remotely, or install ransomware on your machine once they find out that you either didn't make the payment or canceled the payment - so if you are not sure what to do, please contact me first (link here) or you will be in a world of hurt!

    It's also worth mentioning that just last week, one of my clients had $18,000 stolen from his account only DAYS after having Informatico Experts in his machine. What's very interesting about this case is that he swears he did not give them the account number that the money was taken from. Therefore I suspect the scammers installed a keylogger or password sniffer once they connected to his machine, then stole his financial information afterward.

    A real PC expert, such as myself, can find these backdoors and threats and eliminate them. Once again - based on my experience - antivirus and antimalware won't find these threats because they are often legitimate software programs used in nefarious ways. You have been warned!

For the record, I have helped countless people with this scam and know exactly where to look to eliminate these threats.

Additional 1-on-1 Support: From Dennis

If you are reading this article right now because you've been scammed, I can help. I get emails all the time about this scam; some people even ask me "How do I know you're not a scammer, too?" My response to this is that you can read my articles I've published over the last few years and also review my resume. Based on that, you should be able to understand that I am in fact legitimate, compassionate, and am more than willing to lend a hand - simply contact me, briefly describing the issue and I will get back to you as soon as possible.

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hybridauth_Google_101510763754258784692's picture

The gentleman I do some work for had his computer totally freeze up yesterday and of course he was directed to call a telephone number which he did. They took over his computer and after spending $749.99 & four hours on the telephone with them he believed his computer was not only running better, that he has lifetime support & security, free tune-ups, ad blocker tool and anti-hacking tool. I noted the telephone number you listed is the same telephone number they gave him to call for monthly tune-ups... 855-500-0395. The name of the company is Highpoint Strategies, Inc & the telephone number listed is 800-941-0740. This is a company located in Florida but no longer is active as far as the State of Florida is concerned. TOTAL SCAM. Beware.