Infopackets Reader Dave T. writes: " Dear Dennis, I recently upgraded my motherboard and CPU, which meant having to reinstall Windows 10 from scratch. I have a USB fingerprint reader that I've been using for years prior to the hardware upgrade, and ... it worked flawlessly. However, since I have had to reinstall Windows, the fingerprint reader keeps saying 'your device is having trouble recognizing you' whenever I try to sign in to Windows 10. If I keep swiping, I keep getting the same error message and eventually I have to enter my PIN in order to login. How can I make my fingerprint recognize ... (view more)
Featured Articles
A court says Dominos Pizza must make it easier for blind people to order online. It said legal principles should be applied, even though specific regulations aren't yet in place. The case was brought by would-be customer Guillermo Robles who ... attempted to use an iPhone to place an order. Although blind, he is able to browse websites using the iPhone's built-in screen reader software. According to Robles, both the Dominos app and website lacked "alt-text" labels, which are text that describe an image and which can be read out by the screen reader. Robles said the specific missing descriptions ... (view more)
A judge says police can't force a suspect to unlock a phone with a fingerprint or other biometric measure, including a suspect's face . It's the latest step in the way privacy laws interact with technological changes. This ruling came from a federal ... judge in a court in California and involved a review of a search warrant request. The case involved two suspects allegedly using Facebook Messenger to trying to extort a victim by threatening to publish an embarrassing video. (Source: gizmodo.com ) The police wanted permission to not only search a location where they believed they would find the ... (view more)
January 2020 marks the end of extended support for Windows 7 from Microsoft. This means Windows 7 users have just one year left to upgrade to either Windows 8 or 10 (or an alternative), before their systems become a major security risk. Support for ... Windows 7 comes in a two-stage process. The first is known as mainstream support, which means the system is under warranty and Microsoft offers free technical support over the phone and its online forums. During this time, Microsoft also continues developing new features, and users can get hot fixes which patch any performance or security problems ... (view more)
Infopackets Reader Marcy O. writes: " Dear Dennis, I just installed Windows 10 October 2018 update (clean install) on my machine. Everything was working fine for a few days until I installed MS Office. Now, I have a bunch of blank white icons on my ... Windows 10 desktop . I understand that there is an 'icon cache database' in Windows that can go corrupt, which may be the reason why I have these blank white icons on my desktop. I searched Google on how to fix the problem, and a few posts suggested deleting the icon cache databases using the command prompt. I did that, however, the output I'm ... (view more)
Reports which suggest that Samsung has made it impossible to delete Facebook from its smartphones turn out to be slightly overblown. In fact, the app isn't actually on the handsets in the first place. Many media outlets have followed up on a report ... by Bloomberg that was sparked by Internet forum complaints. Bloomberg cited the case of a man who, like many others, was surprised to discover that it wasn't possible to delete the Facebook app on his Samsung Galaxy S8. The app had been there from the day he first used the phone. (Source: bloomberg.com ) The man noted that it was only possible to ... (view more)
Microsoft will soon "reserve" seven gigabytes of hard drive space to make sure Windows 10 works reliably. But the setup may not work as planned. The change is scheduled for the next major twice-yearly update, expected in April, 2019. It's called ... "reserved storage" and involves earmarking part of the PC's hard drive as a place to store "updates, apps, temporary files, and system caches." These files are separate to the permanent ones used for Windows itself. (Source: microsoft.com ) 7GB Figure Could Increase According to Microsoft, the move will have two benefits. The first is to make sure the ... (view more)
Microsoft may have to pay more than a thousand dollars to a user whose PC was upgraded to Windows 10 without permission. The money covers damage after allegedly breaking the computer. The case is in Finland where the Finnish Consumer Disputes Panel ... ruled on a complaint by a user. Local media reports say that companies usually pay up in such cases. (Source: mspoweruser.com ) The claim followed an unwanted update from Windows 8.1 to Windows 10 in March 2016. That's when Microsoft was using the Windows Update service to download the Windows 10 files and then automatically install it on a restart ... (view more)
Infopackets Reader Philip S. writes: " Dear Dennis, We are running Windows 10 on our office machine which has Microsoft SQL (MS SQL) installed. On that machine we use Microsoft SQL Server Manager to enter in data into our databases, though other ... machines can access the Microsoft SQL databases through the network using MS Access DSN files. A few years ago we hired someone to set up our databases; however, we are now running out of space on the C drive as the databases have grown significantly in size. We would like to move the MS SQL databases and then set up a RAID to make the data redundant ... (view more)
Infopackets Reader Eugene C. writes: " Dear Dennis, I have a very strange and perplexing problem. I am running Windows 10 and Acronis True Image 2016 on my desktop PC and my laptop. A few days ago, both machines updated with a Windows 10 update, and ... now Acronis True Image 2016 won't open its main page. The program appears to load when it's launched: it shows the True Image icon on my task bar; however, when I hover my mouse over the icon all I see is a blank page for thumbnail. If I click the True Image 2016 icon on the task bar, it does nothing. When things are working properly, True Image ... (view more)
The way Twitter handles 'dormant' accounts has been hijacked to promote terrorist material, according to a report. It's all to do with the way Twitter associates its accounts with email addresses. The report comes from TechCrunch and follows a ... sudden upsurge in posts that don't seem connected to the account in question, but instead appear to come from members or supporters of Islamic State. (Source: techcrunch.com ) The problem appears to stem from the fact that Twitter doesn't delete accounts even if they aren't regularly used and may even have been abandoned by their original users. ... (view more)
Mozilla says a promotional message that appeared on Firefox's "new tab" page was not a paid ad. It says it was instead an experiment. A "new tab" page appears when the user either presses CTRL +T on the keyboard, or clicks the tab with a plus sign ... to start a new browser tab. The message appeared at the bottom of the screen on the new tab page and offered a $20 Amazon gift card to users who clicked on a link and then reserved a hotel room on Booking.com. It's reminiscent of a few years back when the new tab page was made up of several tiles, mostly linking to some of the ... (view more)
20 popular Android apps are sharing user data with Facebook without permission, according to a new report. Privacy International says the data sharing happens even if the user doesn't have a Facebook account. The organization tested 34 apps, each of ... which have been installed at least 10 million times on Android devices. It looked at data that was transmitted through the Facebook Software Development Kit (SDK). The kit is a set of tools that are designed to help app developers coordinate their apps with the Facebook system. This is more commonly associated with retrieving data from ... (view more)
Google says it removed "millions" of bogus reviews and ratings for apps in a single week. It's tweaked its approach to detecting fake feedback to avoid mistakenly flagging legitimate reviews. The company says it wants to address three problems with ... user reviews in the Google Play store. One is to address reviews that are "genuine" but contain hateful or profane language or aren't relevant to the app in question. The second problem is "fake" ratings that are part of a campaign to manipulate the overall average score rather than being a real verdict by a ... (view more)
Infopackets Reader Paul K. writes: " Dear Dennis, We use VMWare Workstation 14 at work as the hypervisor for a number of virtual machines that run on our server. A few days ago we lost power on the server while our database virtual machine (VM) was ... running. I have since tried to start that virtual machine, but VMWare Workstation keeps popping up with an error message that says ' This virtual machine might have been moved or copied (pic). In order to configure certain management and networking features, VMWare Workstation needs to know if this virtual machine was moved or copied. If you don't ... (view more)
Google is to fight back against websites that make it deliberately hard for users to leave their pages. It's tweaking the way the Chrome browser responds to the back button. The back button sounds like something simple that would intuitive take the ... user to the page they were on before navigating to the current page. However, the way it works has proven open to abuse. In reality the back button doesn't reverse the most recent "move" between pages. Instead it tells the browser to visit the most recent page in its history list. To the user it makes no difference, but to the browser it's ... (view more)
A 3D printed model head fooled facial recognition security features on four Android phones. It's not exactly a practical blueprint for thieves, but does show the security of such features varies dramatically between handsets. Thomas Brewster of ... Forbes commissioned a 3D model of his head that combined data from 50 cameras. It cost him a little over £300, equivalent to around $375 USD. (Source: forbes.com ) Angle ...<a href="/news/10470/android-phone-security-duped-3d-printed-head" class="more-link">view more
22 Android apps are eating up data allowances to benefit scammers at the expense of phone owners, a security firm says. The apps are using smart phones to carry out fraud against online advertisers. Sophos says it's found 22 offending apps with a ... total of two million downloads. They are each described as offering simple games or basic utilities such as keeping the phone's flash activated to act as a flashlight. While they work as described, which helps get good online reviews and build credibility, the scam is happening behind the scenes. (Source: sophos.com ) The apps are used for click ... (view more)
Microsoft has revealed a few of the changes coming in future Windows 10 updates. They are mostly tweaks rather than new features, though that will likely reduce the chances of performance bugs. The changes have been unveiled as part of the "Fast ... Ring" of the Windows 10 Insiders Program. That means they're going out to the people in Microsoft's test program who've signed up to try out changes before anyone else, knowing it carries the biggest risk of new features not working well or even having bugs that affect Windows and other applications. New Windows 10 Changes Go Public April ... (view more)
Microsoft has confirmed Edge will now use the same code as Chrome . It's also said it plans to support Chrome extensions on Edge. The news bears out previous reports, though notably it appears Microsoft will stick with the Edge name for the revamped ... browser. That may be because it put so much effort into branding Edge as the replacement of Internet Explorer. It's all to do with rendering engines, the part of a web browser that actually turns the code of a web page into what the users sees on screen. Microsoft is ditching its own EdgeHTML and adopting "Chromium," an open source ... (view more)
Infopackets Reader Steve P. writes: " Dear Dennis, Recently my computer updated to Windows 10 October Update (2018). Since then, Avast antivirus reports that ' You are unprotected '. I have tried disabling and re-enabling Avast, but it doesn't help. ... I have also tried to uninstall Avast (in hopes of reinstalling it), but the uninstall hangs near the 99% mark and will not progress. When I abort the uninstall, it says ' You do not have sufficient access to uninstall Avast '. I have already verified that my user account has administrator access. I have tried updating avast but received an error ... (view more)
Infopackets Reader Paulina K. writes: " Dear Dennis, I am running Microsoft Office Home and Student 2007. Whenever I run Excel, it displays an error message 'stdole32.tlb' and nothing else. MS Office then launches the Microsoft Office installer ... (inside of the Excel window), which takes about 5 or more minutes to complete. Eventually I can start using the program, but the next time I run Excel I get the same 'stdole32.tlb' error message. I have tried to uninstall and reinstall Office but it doesn't work. I also tried to repair Office but that gave me the same stdole32.tlb error message. Can ... (view more)
Question site "Quora" has become the latest high-profile hacking victim, with details of more than 100 million users breached. Fortunately, the implications likely won't be as serious as some previous hacks. The site lets users post questions and ... then get answers from other users. A voting system means more helpful answers from its community means the best answers float to the top. Quora says its systems were accessed without authorization and that it discovered the breach on November 30, 2018. It says the exposed information included account information such as name, email address ... (view more)
Sources close to Microsoft suggest that the company may ditch its Edge browser as the default option in Windows 10. Its replacement would run on the same underlying code as Google's Chrome. While Edge has failed to win the hearts of most users, it ... appears the main reason behind the move is that site developers are tired of having to do extra work to make their sites work on the browser. The most recent statistics show Chrome dominating the browser market, being used on more than 70 per cent of computers, compared with just four percent running Edge. Given that Edge is the default option on ... (view more)
A hygiene company says the average smartphone is "seven times dirtier" than a toilet seat. People using them in bathrooms could be the cause. The company says it swabbed 50 phones with a device that lights up spots on a surface housing live ... bacteria. On average it found 1,479 such spots on a phone, compared with 220 on a toilet seat. Not all phones are equally icky however. Phones with a wipe-clean plastic covers had slightly fewer bacteria spots than the average handset. The worst offender was a phone in a leather case that doubled as a wallet and had nearly 17 times as many bacteria spots ... (view more)
Infopackets Reader Sam G. writes: " Dear Dennis, I came across your website while researching a postfix question. I am also a Linux systems administrator. As of late our organization has been bombarded with scam emails from 'hackers' purporting to ... have hacked our email accounts and PCs, and are demanding $800 in the form of bitcoin ('hush money') to keep things quiet. Is there any way to block all emails with bitcoin wallet requests? I would say 9.9 times out of 10, any bitcoin wallet money request through email is a scam. " My response: For the record this same bitcoin scam email is being ... (view more)
Infopackets Reader Jean S. writes: " Dear Dennis, I am running Windows 10 Home and I want to disable OneDrive permanently . I have reviewed many so-called guides online and it seems that you need to have Windows 10 Pro or higher to disable One Drive ... from reinstalling using the Group Policy Editor (gpedit.msc). Therefore, the only option for Windows 10 Home users is to uninstall One Drive manually - however, each time Windows makes a major update, OneDrive comes back and starts sucking up my data bandwidth, and slows my machine down. Is there any way to uninstall OneDrive permanently? " My ... (view more)
Security researchers have warned that nearly half of all phishing sites falsely display the browser padlock symbol commonly associated with secure websites. It's a reminder that the browser padlock symbol only covers one aspect of security. Most ... major browsers display the padlock symbol when a website uses a technology, most commonly Secure Sockets Layer (SSL), to encrypt data as it passes between the user's computer and the website, or vice versa. Such sites have an address starting "https://" rather than "http://". The purpose of the padlock symbol is to indicate to the user that the ... (view more)
Microsoft has confirmed two more bugs with the seemingly-cursed Windows 10 Update. Neither are the end of the world, but it continues to raise questions about the testing process. The first problem is with setting programs to be the default option ... when opening particular file types. While not the most exciting feature, it's one of those little things that make life much easier: without it, users have to either manually select the program they want to open every time they click on a file, or open the program itself and then open the file from there. All Microsoft will confirm at this point is ... (view more)
A seven-year-old case into Apple app pricing is heading to the Supreme Court. It's a technical case that centers on the percentage Apple takes from every iPhone or iPad app sale. The case isn't about the royalty itself, which is 30 percent of every ... sale through the iTunes store. Various legal and technical measures mean that's the only way developers can distribute iOS apps, so there's no way around paying the royalty. Instead, the legal question is whether or not consumers have the right to take legal action against Apple over the system. Such lawsuits, of which several have been proposed, ... (view more)
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