Infopackets Reader Kathleen S. writes: " Dear Dennis, I really need your help! I have been scammed by fake PayPal technical support . Here's how it happened: beginning some time in March, 2019, I received invoices from PayPal claiming that I paid ... for some kind of technical support for my computer. I have no recollection of this, so up until now I've kept deleting the emails, thinking they were sent in error. Flash forward to January 8, 2020, and I received another message stating that if I don't pay the original invoice ($399), I'm going to be charged an additional ' $500 late fee ,' and ... (view more)
Featured Articles
Google says it will block third-party cookies, which can track Internet users in ways they don't expect. But it could be up to two years before the block is fully in place. A cookie is a small text file placed on a user's computer by a website. The ... idea is the site can check for the cookie later on and customize the users' web experience. Examples of 'legitimate' cookie use would be an online store that holds items in a virtual 'shopping basket', and a movie theater chain's site 'remembering' a user's location to automatically show them local listings. The more controversial variant is third- ... (view more)
The National Security Agency (NSA) has told Microsoft about a major Windows 10 bug which also affects Windows Server 2016 and 2019. A patch is already available and is a must install. For the NSA to tell Microsoft about a Windows vulnerability and ... then discuss it publicly is relatively rare. In the past, the NSA has used such security flaws to take advantage of potential suspects, as part of its surveillance program. In this case, the bug was so serious the NSA seems to have concluded any benefits it could gain itself would be more than wiped out by the threat to the general public (and US ... (view more)
Have you ever tried to watch a trending online video, only to find that it's not available in your region? A Smart DNS proxy is a solution can help. Here's how it works: A Smart DNS proxy can be used to unblock geo-restricted content from around the ... world. It does this by collecting data related to your geographical location and re-routing it through a computer server located in a region where access to the blocked content is permitted. They do this by changing your Domain Name System (DNS) settings so that the websites you visit think you're in a location where you are permitted to access ... (view more)
50 privacy groups have urged Google to crack down on pre-installed "bloatware" on Android devices. They say the apps haven't been properly vetted and could threaten privacy. Bloatware refers to software that is already installed on a device when a ... user first starts it up. With Android phones it's particularly significant as it's difficult or even impossible to uninstall. Sometimes manufacturers consider such apps to be genuinely useful for phone owners and even part of the appeal of getting a handset. In other cases it seems more likely the manufacturers have struck deals with developers to ... (view more)
An old Internet scam has got a new twist. The new scam makes it appear as if local police have taken over the web browser in order to "fine" the user for "illegal activities". The "police browser locker" scam is an example of what's dubbed scareware ... by preying on a user's paranoia (or guilt). It involves popup window from within the web browser, or an unexpected web page appearing and giving a bogus message demanding payment. A common form of this scam is the infamous Microsoft tech support scam stating that the computer has been infected with malware and the user needs to ... (view more)
Cyber analysts warn Iran may further target the US with cyber attacks as tensions rise in the Middle East. While one federal website has already been compromised for propaganda purposes, the real danger may be to infrastructure, with businesses and ... home users caught in the crossfire. The most eye-catching attack this week involved the website of the Federal Depository Library Program, which was altered to show and Iranian flag and an unflattering picture of the President. However, this doesn't appear to be a particularly sophisticated breach and may well have been the work of amateur hackers ... (view more)
Researchers have spotted new ransomware with a nasty new twist. "Clop," as it's called, doesn't just encrypt files, but deliberately attempts to screw up applications as well. The move is most likely intended to reduce the chances of the ransomware ... being blocked, but also means an attack could be even more disruptive and make it more likely a complete rebuild of the affected PC is necessary. Normally ransomware's main task is to encrypt as many files as possible on a computer. The idea here is to extort the user by forcing them to pay a ransom to regain access to the locked files. ... (view more)
Infopackets Reader Jerald B. writes: " Dear Dennis, I was using my computer the other day, then all of a sudden the screen turned red and started flashing, telling me my computer was at risk and I must call 1-855-551-6777 to find out the problem. I ... was on the phone for about an hour and a half, and the people that I spoke to had a very thick Indian accent . They told me that my IP address was open to anyone who wanted to use it and I must encrypt my IP address for the price of $399.00, otherwise hackers would get into my machine. I reluctantly paid the fee and felt uneasy about it. That's ... (view more)
Microsoft has warned users to pay particularly close attention to emails that appear to come from "microsoft.com". A simple trick involving spelling was the key to a security attack that Microsoft believes was instigated by North Korea. A US court ... has given Microsoft legal control of 50 web domains it says were used to carry out cyber attacks on Windows users. It's said to be the work of a group dubbed Thallium operating out of North Korea. Microsoft says the attacks were targeted at "government employees, think tanks, university staff members, members of organizations ... (view more)
Microsoft will officially ditch support for Windows 7 in just a couple of weeks, a decade after the system debuted. It means Microsoft may face a difficult choice over security issues. January 14 will mark the end of Extended Support for Windows 7 - ... the second period of a Windows edition's lifespan. Mainstream support, which is the period when Windows 7 received new features and Microsoft deals with tech queries free of charge, already ended in 2015. (Source: bt.com ) Extended Support is where Microsoft charges for help and where the only updates are to fix security problems and major ... (view more)
A "smart" security camera maker has suffered a significant data breach. No video footage was leaked, but email addresses and details of some home gadgets were exposed. Manufacture Wyze hasn't revealed full details of how the breach happened, but ... denied that the leak was due to using cloud computing in China. According to Wyze, the exposed data covered 2.4 million customers and included "customer emails along with camera nicknames, WiFi SSIDs, Wyze device information, body metrics for a small number of product beta testers, and limited tokens associated with Alexa integrations. ... (view more)
Microsoft may be planning to change the way it issues updates for Windows 10. It could help break the cycle of updates fixing previous problems and introducing new ones. Windows 10 represents a shift in the way that Windows Updates are applied. In ... addition to frequent updates to fix bugs and add features, the biggest changes are saved for two major updates each year. The idea is that Windows 10 will be updated indefinitely, rather than introducing a totally new edition. This replaced the previous model of each edition of Windows getting a "Service Pack" of updates every year or two and then ... (view more)
Facial recognition software may be less accurate when dealing with non-Caucasian faces, according to a new study. The National Institute of Standards and Technology (NIST) noted the problem was likely the data used to "train" algorithms. The NIST ... examined 189 algorithms from 99 different developers, which it says is a majority of all commercially available systems. (Source: bbc.co.uk ) In the testing, it looked at two tasks. Specifically, they looks to see if two specific photographs are of the same person. In one example, it was to verify identity in order to unlock a phone or check a ... (view more)
Facebook is to stop treating user's phone numbers as a way to target advertising and recommend friends. Critics said the practice undermined a key security measure. The company says it wasn't collecting the numbers directly from phones or the ... Facebook app. Instead, users provided the number when taking advantage of two factor authentication. With this set-up, it means that if a user tries to log in to Facebook on a new device or from a new location, Facebook sends a security code by text message to the number on file. The user then has to type the code in to Facebook before they can login ... (view more)
Infopackets Reader Jean P. writes: " Dear Dennis, Last week my PC tried to update, but now Windows 10 boots to a black screen. I read your article on Windows 10 boots to black screen with mouse , but was unsuccessful. I decided to format and ... reinstall Windows 10. Unfortunately, now the system reserved partition is on the second hard drive . This is a problem because when I do a disk image backup of my C drive, the system reserved partition is on the wrong drive . Do you know how I can move the system reserved partition to another disk? I want to move system reserved partition to C ." My ... (view more)
Infopackets Reader Steve J. writes: " Dear Dennis, A few weeks ago my neighbor hit my car parked on the road. I've tried to settle this amicably but now he's threatening to (among other things) hack into my computer and delete my files. Since then, ... my Internet has been slow and I suspect that my neighbor is stealing my WiFi signal . I have searched all over the Internet on how to stop someone from stealing WiFi , but the solutions are not effective. I am scared to death he may get into my machine and cause havoc. Can you PLEASE help me? I'm desperate for help and you are the ONLY one I trust ... (view more)
Microsoft is to fix some major problems with the Windows 10 File Explorer. But the delay has raised some serious questions about its testing process. The problem first arose with Windows 10 version 1909, otherwise known as the November 2019 update. ... That version added a new feature to the File Explorer's search tool, which meant you can now preview documents stored remotely on OneDrive (cloud storage), rather than just locally on the computer itself. (Source: techradar.com ) Somehow adding that feature managed to add three major glitches: Many users found using the search tool would freeze ... (view more)
Russian leader Vladmir Putin still uses Windows XP if official photographs are to be believed. Ironically it might actually be a security measure. The photos released by the Russian state news agency show Putin's computers in his Kremlin office and ... his official residence. In both cases the screens are displaying the toolbar and icons from XP, though the default desktop background image is replaced with a picture of the Kremlin. (Source: themoscowtimes.com ) It would certainly be frowned upon (if not entirely shocking) for senior government officials in the West to still be running XP due to ... (view more)
An illegal streaming service offering more than a hundred thousand television episodes and ten thousand movies with no restrictions on device or location has been closed down. That's because the two men operating it have both pleaded guilty to ... copyright infringement. iStreamItAll was a subscription service that - had it been legal - would arguably have been the best value on the market, offering a bigger range than four leading legal services combined. Indeed, its chief Darryl Polo actively marketed it to customers of Netflix, Amazon Prime and similar services as a better option with a wider ... (view more)
Infopackets Reader Gina F. writes: " Dear Dennis, Over the weekend my nephew visited me and I let him use my computer. Today I went to use the PC and now I have a program called System Mechanic alerting me of 2093 errors on my PC that need to be ... fixed. I've closed the warning window, but System Mechanic keeps popping up in my face. I've also tried to 'fix' the 'errors', but then it says I need to pay to do that. Smells like a scam to me! I have tried to uninstall system mechanic via control panel, but every time I try, I get an error that it cannot remove system mechanic . I have searched ... (view more)
Infopackets Reader Renate L. writes: " Dear Dennis, Thank you so much for helping me with my computer with your remote support service. You are life saver! Question: you recently installed Roboform to help me remember my passwords, but I'm afraid ... I've made a mess of things. For example, I somehow managed to save 3 different Roboform logins (passcards) for my online banking site - and none of them work! I'd like to fix this so I have 1 working login, otherwise I'm going to be really confused moving forward. Is it possible for you to put together a brief how-to guide on how to use Roboform? I'd ... (view more)
A bug in the way Windows handles fonts could leave computers open to a "drive-by attack" - as long as the machine is connected to the Internet. It's among the vulnerabilities fixed in the latest Windows security update. All versions of Windows are ... affected . The bug involves the way Windows deals with embedded fonts. An embedded font means that the document includes the code for the font itself. It's generally used where a document or web page designer wants users to see a specific font that's not widely installed on computers. The bug means an embedded font could be coded in a way ... (view more)
A bill to tackle unwanted "robocalls" looks likely to become law in the US. It would use a range of approaches to tackle misleading or annoying automated calls. Robocalls are automatically-dialed marketing (or scam) phone calls - the same calls made ... by Indian tech support scammers . Using computers to place the call greatly increases the number of homes a company (or scammer) can attempt to phone - and in turn the number of calls the average home is likely to receive. The House of Representatives has now passed the proposed Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and ... (view more)
The FBI has warned users to think carefully when buying and using "smart" televisions. The warning is based on the idea that many people have bought or will buy new televisions either as part of "Black Friday" or in time for Christmas. The warning ... from the FBI's Portland office is based partly on the prospect that people might not have set out to buy smart sets, but that most or all of the TVs on offer currently have such features. (Source: techcrunch.com ) Cameras and Microphones on Some Sets A "smart" television is simply one that has an Internet connection. Previously that's mainly been ... (view more)
Infopackets Reader Georges M. writes: " Dear Dennis, I had to perform a non-authoritative restore on our Domain Controller (DCs) because one of our lower-level techs accidentally deleted an important organizational unit (OU). I got everything ... working again, but I'm having a problem trying to reinstall a program called ScreenConnect, which is used to remotely connect to machines we manage. I noticed you wrote about a previous article about how to uninstall ScreenConnect and was wondering if you could help with this problem. Here's what's happening: when I try to install ScreenConnect, it says ... (view more)
Mozilla has removed security tools from Avast and AVG from the Firefox extension store. It says the tools are collecting too much personal data about users. The extensions are third-party tools for the Firefox browser that add extra functionality to ... web browsing. In this case, the advertised purposes include highlighting and blocking malware that could be downloaded, and warning users when a page may be part of a phishing attack. That's where a user is tricked into typing in personal details into what they think is a legitimate site. Mozilla acted after online posts by Wladimir Palant, who ... (view more)
Security researchers say a serious Android bug could let malware pose as a legitimate app and gain unwanted access to a phone's data and functions. The concept of the 'StrandHogg' bug has been known for several years, but now it's being actively ... exploited to target online banking. In simple terms, the bug has two unwanted effects: it can trick users into giving malware sensitive 'permissions' to access the phone, and it can hijack legitimate apps to trick users into handing over login details and sensitive information. Researchers at Promon explain the bug is with a security setting called ... (view more)
Facebook is to let users automatically copy their uploaded photos and videos to Google's photo service. It's part of a "data portability" project between tech giants, but is also a demonstration of how slowly the project itself is moving. The tool ... will mean users can transfer files without needing to download them to their devices, then re-upload them to another service. In particular, Google's Photos service makes it easy to access photos on multiple devices. It also has automatic tagging so that users can quickly find all their photos of a particular location or activity, for example. It's ... (view more)
Infopackets Reader James D. writes: " Dear Dennis, I'm running Windows 10 and my C drive is nearly full. I've tried to free up as much space as possible, but no matter what I do it makes no difference. That's when I came across your article about ' ... Can't delete restore points (C drive Full) ', in which you recommended a program called TreeSize Free in order to find space hogs on the C drive. To my surprise, when I ran TreeSize Free it says that my Recycle Bin is taking up almost 500GB of space. I've tried emptying the Recycle Bin from the desktop, but TreeSize Free is still reporting that ... (view more)
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I can help! Send me a message on the bottom left of the screen (using the Zopim Chat button), or click my picture to read more about how I can fix your computer over the Internet. Optionally you can read all about my credentials, here.
I can help! Send me a message on the bottom left of the screen (using the Zopim Chat button), or click my picture to read more about how I can fix your computer over the Internet. Optionally you can read all about my credentials, here.
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