Articles

Fri
13
Dec
Dennis Faas's picture

Explained: How to Use Roboform (Step by Step)

Infopackets Reader Renate L. writes: " Dear Dennis, Thank you so much for helping me with my computer with your remote support service. You are life saver! Question: you recently installed Roboform to help me remember my passwords, but I'm afraid ... I've made a mess of things. For example, I somehow managed to save 3 different Roboform logins (passcards) for my online banking site - and none of them work! I'd like to fix this so I have 1 working login, otherwise I'm going to be really confused moving forward. Is it possible for you to put together a brief how-to guide on how to use Roboform? I'd ... (view more)

Thu
12
Dec
John Lister's picture

Critical: Font Bug Affects All Versions of Windows

A bug in the way Windows handles fonts could leave computers open to a "drive-by attack" - as long as the machine is connected to the Internet. It's among the vulnerabilities fixed in the latest Windows security update. All versions of Windows are ... affected . The bug involves the way Windows deals with embedded fonts. An embedded font means that the document includes the code for the font itself. It's generally used where a document or web page designer wants users to see a specific font that's not widely installed on computers. The bug means an embedded font could be coded in a way ... (view more)

Wed
11
Dec
John Lister's picture

House Passes Robocall Bill (Finally)

A bill to tackle unwanted "robocalls" looks likely to become law in the US. It would use a range of approaches to tackle misleading or annoying automated calls. Robocalls are automatically-dialed marketing (or scam) phone calls - the same calls made ... by Indian tech support scammers . Using computers to place the call greatly increases the number of homes a company (or scammer) can attempt to phone - and in turn the number of calls the average home is likely to receive. The House of Representatives has now passed the proposed Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and ... (view more)

Tue
10
Dec
John Lister's picture

FBI Warns: Smart TVs a Major Security Threat

The FBI has warned users to think carefully when buying and using "smart" televisions. The warning is based on the idea that many people have bought or will buy new televisions either as part of "Black Friday" or in time for Christmas. The warning ... from the FBI's Portland office is based partly on the prospect that people might not have set out to buy smart sets, but that most or all of the TVs on offer currently have such features. (Source: techcrunch.com ) Cameras and Microphones on Some Sets A "smart" television is simply one that has an Internet connection. Previously that's mainly been ... (view more)

Mon
09
Dec
Dennis Faas's picture

How to Fix: ScreenConnect Will Not Install 'Package Installation' Error

Infopackets Reader Georges M. writes: " Dear Dennis, I had to perform a non-authoritative restore on our Domain Controller (DCs) because one of our lower-level techs accidentally deleted an important organizational unit (OU). I got everything ... working again, but I'm having a problem trying to reinstall a program called ScreenConnect, which is used to remotely connect to machines we manage. I noticed you wrote about a previous article about how to uninstall ScreenConnect and was wondering if you could help with this problem. Here's what's happening: when I try to install ScreenConnect, it says ... (view more)

Fri
06
Dec
John Lister's picture

Mozilla Removes Security Extensions by Avast!, AVG

Mozilla has removed security tools from Avast and AVG from the Firefox extension store. It says the tools are collecting too much personal data about users. The extensions are third-party tools for the Firefox browser that add extra functionality to ... web browsing. In this case, the advertised purposes include highlighting and blocking malware that could be downloaded, and warning users when a page may be part of a phishing attack. That's where a user is tricked into typing in personal details into what they think is a legitimate site. Mozilla acted after online posts by Wladimir Palant, who ... (view more)

Thu
05
Dec
John Lister's picture

Android Malware Extracts Passwords from Any Legit App

Security researchers say a serious Android bug could let malware pose as a legitimate app and gain unwanted access to a phone's data and functions. The concept of the 'StrandHogg' bug has been known for several years, but now it's being actively ... exploited to target online banking. In simple terms, the bug has two unwanted effects: it can trick users into giving malware sensitive 'permissions' to access the phone, and it can hijack legitimate apps to trick users into handing over login details and sensitive information. Researchers at Promon explain the bug is with a security setting called ... (view more)

Tue
03
Dec
John Lister's picture

Facebook, Google Photos to Allow Data Sharing

Facebook is to let users automatically copy their uploaded photos and videos to Google's photo service. It's part of a "data portability" project between tech giants, but is also a demonstration of how slowly the project itself is moving. The tool ... will mean users can transfer files without needing to download them to their devices, then re-upload them to another service. In particular, Google's Photos service makes it easy to access photos on multiple devices. It also has automatic tagging so that users can quickly find all their photos of a particular location or activity, for example. It's ... (view more)

Mon
02
Dec
Dennis Faas's picture

How to Fix: Recycle Bin Won't Empty (Won't Delete Files)

Infopackets Reader James D. writes: " Dear Dennis, I'm running Windows 10 and my C drive is nearly full. I've tried to free up as much space as possible, but no matter what I do it makes no difference. That's when I came across your article about ' ... Can't delete restore points (C drive Full) ', in which you recommended a program called TreeSize Free in order to find space hogs on the C drive. To my surprise, when I ran TreeSize Free it says that my Recycle Bin is taking up almost 500GB of space. I've tried emptying the Recycle Bin from the desktop, but TreeSize Free is still reporting that ... (view more)

Fri
29
Nov
Dennis Faas's picture

How to Fix: Windows 10 Black Screen Before Login

Infopackets Reader Hillary K. writes: " Dear Dennis, My main PC recently upgraded to Windows 10 1909 (November 2019 edition) and now it immediately boots into a black screen . I can move the mouse around, but I can't login because I have a black ... screen. I've tried CTRL + ALT + DEL on the keyboard to bring up Task Manager per Microsoft's website, but it doesn't work. I've also tried Windows Key + P to refresh my display but it doesn't work. I can see the hard drive light blinking, meaning that there is activity and the system appears to be loading and doing things, but that's it. All I get is ... (view more)

Thu
28
Nov
John Lister's picture

Firefox to Fight 'Fingerprinting' Tracking

Mozilla is to block "fingerprinting" tracking in the Firefox browser. It's an alternative tracking technique to cookies and doesn't require any consent from users. Most people know about cookies, which involves sites putting a small file on a ... computer to either identify a user for future visits or track their online activity. In most cases cookies both legally and practically need consent from the user before they can be issued. Fingerprinting is a more creative technique that doesn't require consent and has proven harder to block. It's all based around the fact that a website is able to ... (view more)

Wed
27
Nov
John Lister's picture

Buggy SSD Hard Drives Could Self-Destruct in 3 Years

A hard drive manufacturer has warned its solid state drives could effectively self-destruct after a little less than four years of total operation. HPE (Hewlett Packard Enterprise) says users need to apply a firmware fix immediately, while it's ... another reminder of the importance of backups. 20 different HPE models are affected, all in the SAS range, which are hard drives typically meant for enterprise. All are solid state drives, which have no moving parts. This makes them more expensive and much faster than traditional hard drives. (Source: hpe.com ) The problem isn't with the actual drives ... (view more)

Tue
26
Nov
John Lister's picture

Win10 Update Blocked by Qualcomm Wifi, Antivirus

Microsoft has blocked users of some security software from updating Windows 10. It's also spotted some problems with specific WiFi drivers. The good news is that although the Windows 10 problems are with the well-known Avast and AVG security tools, ... it only affects older versions. Specifically the problem comes if the software is from version 19.5.4444.567 or earlier. (Source: techradar.com ) Since Avast! also owns AVG, the version number is the same for both engines. Automatic Updates On Hold Microsoft hasn't said exactly what the compatibility problems are, but has put a block on automatic ... (view more)

Mon
25
Nov
Dennis Faas's picture

How to Fix: MEDIA_ERR_UNKNOWN Chrome, Firefox, Etc

Infopackets Reader Gina V. writes: " Dear Dennis, I watch a lot of sermons from my church online, but since around October this year I keep getting 'An unanticipated problem was encountered, check back soon and try again. Error code: ... MEDIA_ERR_UNKNOWN' I don't understand what this means. I have searched Google and it seems a lot of people have the MEDIA_ERR_UNKNOWN Chrome error message when playing videos in the web browser. I also have a MEDIA_ERR_UNKNOWN Firefox error. I'm not sure what to do next. Can you please help? " My response: Generally speaking, the 'MEDIA_ERR_UNKNOWN' is a generic ... (view more)

Fri
22
Nov
Dennis Faas's picture

How to Fix: Convert Windows Disk to Mac (Format HFS+)

Infopackets Reader Sam G. writes: " Dear Dennis, I have an old external 1 TB hard drive I'd like to format for use with Apple Time Machine backup. The problem is that the disk is currently formatted as NTFS and is not readable with Time Machine. I ... have searched Google on how to convert a Windows disk to Mac (format to HFS+ on Windows) but can't seem to find a solution to this problem. Any help would be appreciated! " My response: I asked Sam if he would like me to connect to his machine using my remote desktop support service in order to have a closer look, and he agreed. Below I will discuss ... (view more)

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