Articles

Fri
21
Jul
Dennis Faas's picture

How to Fix: Windows 10 Disable Password Expiration

Infopackets Reader Sean S. writes: " Dear Dennis, I own three Windows 10 PC's at home - my own PC, my wife's laptop and my son's laptop. Each laptop is set up to access my main PC using network shared folders (I have the same user names and ... passwords also set up on my main machine to create a password protected share). Recently my wife tried to access a shared folder on my PC but now receives an error 'the password of this user has expired'. The same day I also received an error message on my Windows 10 login screen that 'the password for this account has expired' and I need to reset it. Is ... (view more)

Thu
20
Jul
John Lister's picture

Microsoft Rethinks Windows 10 Updates

Microsoft says it won't deliver new Windows 10 features to some computers. However, it's vowed to give the affected machines security patches for six years, a major extension on its original policy. Last week it was discovered that as many as 10 ... million computers running an Intel processor named 'Clover Trail' did not get the latest major update to Windows 10 - something Microsoft said was a compatibility issue. Applying the update could have made system text and icons unreadable. Most of the affected machines were combined "2-in-1" models that worked as both laptops ... (view more)

Wed
19
Jul
John Lister's picture

FBI Warns: Smart Toys are a Security Risk

The FBI has warned parents about privacy risks with 'smart' toys. It's more of a general warning rather than covering a specific product. The agency says the warning covers a wide range of toys which "incorporate technologies that learn and tailor ... their behaviors based on user interactions." The key risk is when the toy has an Internet connection, meaning data can be passed on to a third party. According to the FBI, the risks are particularly great given such toys may contain "sensors, microphones, cameras, data storage components, and other multimedia capabilities ... (view more)

Tue
18
Jul
John Lister's picture

Some Windows 10 PCs Could Lose Security Updates

Some computers only a few years old are reporting that they not longer support Windows 10. It's a badly-worded blunder for now, but could be the sign of a major security problem down the line. The problem is occurring when some computers try to ... install the Creators Update, the most recent widely-distributed major update to Windows 10. The message received is worded: "Windows 10 is no longer supported on this PC. Uninstall this app now because it isn't compatible with Windows 10." (Source: pcworld.com ) That's an extremely confusing and misleading message in several ways ... (view more)

Mon
17
Jul
Dennis Faas's picture

Explained: Most 'PC Support' Contracts Are Scams

Infopackets Reader Bob W. writes: " Dear Dennis, I believe that I have been scalped for a 3 year insurance policy and a 1 year extended warranty from Microsoft for the sum of $200.00. While going to Amazon's website, I received an alert that claimed ... that I was infected and that Microsoft was blocking my computer's further use and a phone number was shown to call. The listed URL was pointing to ' Secure Microsoft Support .' Based on that, I bit! 3.5 hours later and continued phone correspondence with 3 techs, my machine appeared to be functioning perfectly. The firm's name is ' LIVE PC EXPERTS ... (view more)

Thu
13
Jul
John Lister's picture

Kaspersky Labs Accused of Working for Russian Spies

Russian-based antivirus company Kaspersky Labs has denied working with intelligence agencies in Russia. The denial follows a crackdown on US government agencies using the company's software. The claims follow a series of previously unpublished ... emails sent in 2009 between company founder Eugene Kaspersky and colleagues. They mention a secret project "per a big request on the Lubyanka side." That's a reference to the headquarters of the FSB, the Russian security agency that's the modern-day equivalent of the KGB. In principle the project was to work on defensive software for the FSB, protecting ... (view more)

Wed
12
Jul
John Lister's picture

Microsoft to use TV Airwaves for Internet 'Super WiFi'

Microsoft wants to use unused TV frequencies to provide Internet service in rural areas. It believes its size could help bring down the costs of the technology. The system is known as white-spaces technology and uses wireless frequencies that are in ... the band reserved for over-the-air TV broadcasts but aren't currently being used. While Microsoft plans to use some of these frequencies, it wants the government to reserve at least three frequencies in each local area for use with the technology. (Source: nytimes.com ) Tech Works Like WiFi In principle, wireless Internet signals can be sent ... (view more)

Tue
11
Jul
John Lister's picture

Don't Worry About Jayden K Smith

Reports that accepting a friend request from a "Jayden K Smith" on Facebook will get your account hacked are a hoax. It's still a smart idea to take care with Facebook friend requests, however. As often happens, the hoax warning is circulating ... widely, likely being shared by people who believe doing so will help inform and protect their friends and family on the site. One version of the hoax message reads "Please tell all the contacts in your messenger list not to accept Jayden K. Smith friendship request. He is a hacker and has the system connected to your Facebook account ... (view more)

Mon
10
Jul
Dennis Faas's picture

How to Fix: 'logilda.dll not found' Error When Booting Windows

Infopackets Reader Jean G. writes: " Dear Dennis I just upgraded to Windows 10. Every time my computer restarts, I receive the error message that ' There was a problem starting c:\windows\system32\logilda.dll / The specified module could not be ... found .' I actually had this message before I upgraded to Windows 10 but I was hoping that the upgrade would have fixed it. Based on what I read, the logilda.dll is a file related to my Logitech keyboard and mouse. I have uninstalled and reinstalled the program multiple times but I still get the error. Can you please help! " My response: I have not had ... (view more)

Fri
07
Jul
Dennis Faas's picture

How to Fix: Outlook Cannot Send or Receive Emails

Infopackets Reader Felix S. writes: " Dear Dennis, I recently upgraded from Windows 7 to Windows 10, and now my Outlook won't send or receive email. Every time I try and check for email, I get a 'Cannot send or receive 8004010F' error. I've searched ... the Microsoft website on how to fix this issue but the instructions are absolutely horrible and did not solve my problem. I was wondering if you can help me fix the 'cannot send or receive' error 8004010F? I am willing to pay for your help! Much appreciated! " My response: I asked Felix if he would like me to connect to his system using my remote ... (view more)

Thu
06
Jul
John Lister's picture

iPhones Could Get Facial Recognition

Apple is working on facial recognition as an iPhone security measure. It's said to be have it ready for this year's iPhone 8, but may wait until the feature has been fully tested and complete. The idea is to replace fingerprint scanning for ... unlocking the phone. It's not yet confirmed if and when the facial recognition would be extended to other uses, such as using Apple Pay rather than have to type in card details or a PIN code. According to a Bloomberg source, the face unlock takes less than half a second to scan a face, confirm its identity and unlock the phone. The feature ... (view more)

Wed
05
Jul
John Lister's picture

Judge Says Facebook Cookie 'Tracking' was Legal

A judge has thrown out a lawsuit which accused Facebook of tracking web users after they logged out of the site. Judge Edward Davila said the people bringing the case hadn't proven any financial loss or a breach of reasonable privacy expectations. ... The case involves website cookies, which are small text files created by a browser and stored on a user's computer. The cookies are readable by websites and can be used to identify the user and customize the content they see when visiting a page. In this case, the cookies were being read by third party websites that included a "Facebook ... (view more)

Tue
04
Jul
John Lister's picture

Windows 10 Gets Anti-Ransomware Feature

Microsoft is adding a new feature to Windows 10 that could make it harder for ransomware to lock up files. It could be useful, but is certainly not a complete defense. The feature, called "Controlled Folder Access," is part of the Windows Defender ... security tool and is already being tested by users who've volunteered for advanced access to Windows 10 updates. The idea is that specific folders can be protected which means that only specified applications or programs can create, alter or delete files in those folders. This includes encrypting the files, which is the key tactic ... (view more)

Mon
03
Jul
Dennis Faas's picture

How to Fix: Laptop Plugged in, Not Charging (New Laptop)

Infopackets Reader Susan M. writes: " Dear Dennis, I recently bought a new laptop that came with Windows 10 pre-installed. Last week, I received a Windows 10 update and now my battery keeps draining - even with the power plugged in! This doesn't ... make any sense to me; also my laptop is brand new! The balloon over the battery icon is reading '93% available (plugged in, not charging)'. I looked on the Internet to see if I could figure out what was causing this, and there are a lot of people having the same issue. Do you know why my laptop won't charge and how I can fix the 'plugged in, not ... (view more)

Fri
30
Jun
Dennis Faas's picture

How to Fix: 3 Ways to Keep Emails Private When You're Away from the PC

Infopackets Reader "Sundeep" writes: " Dear Dennis, I am using Windows 10 and my email is always open and accessible. I want to be able to log out of my emails so no one else can see them. How can I make it so that my email is kept private, so no ... one else can see it on my computer when I'm away from the machine? " My response: If you don't want your emails accessible whenever you are signed in, there are a few options. Lock the machine or sign out when it is not being used. If you lock the machine, everything on the desktop will remain where it is until you sign back in. If you log out, ... (view more)

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