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Dennis Faas's picture

Your questions and comments are most welcome!

Please note that our web site has a very large readership; therefore, we respectfully ask that you consider the following before composing your message:

  1. Please ask only 1 question.
  2. Be concise about your problem.
  3. Use full sentences and punctuation.
  4. Be cordial: rude or demanding messages will be discarded and no response will be sent.

For Cyber Crimes (Sextortion / Blackmail / Tech Support Scams)

These requests are time sensitive and will therefore have the highest priority. Please leave your phone number and ensure that your email address is correct when submitting the form. My hours are typically 11 AM - 5 PM and 7 PM - 9 PM (and later). I promise I will call you back as soon as possible.

If you are being blackmailed and the scammers are demanding immediate payment: make up an excuse as to why you can't pay them for the longest duration as possible (example: you don't have any money and don't get paid for 2 weeks). This will get them off your back and buy you some time to have your case mitigated. Please wait to speak to me until then - I promise it will be well worth the wait!

Consultation is free by phone - up to 15 minutes. If you're too shy to leave your phone number, I'm more than happy to reply by mail.

For Technical Support

If you leave your phone number I will try to call back within 1-3 business days depending on my current workload. Fifteen (15) minutes are free to discuss the issue and/or I will connect to your computer remotely to review the problem. If it's something I can help you with, I will provide a quote. If you agree to the terms, I will begin work straight away. Users who opt for paid support will receive the highest priority.

You can read more about my remote desktop service here; you can review my resume here. As a senior systems administrator / technical analyst, I provide unparalleled 1-on-1 support to both end-users and corporations.

Sincerely,

Dennis Faas, B.CS
CEO | Owner, Chief Editor
www.infopackets.com

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