Windows Tips

Mon
19
Nov
Dennis Faas's picture

How to Fix: Acronis 2016 Won't Validate Backups, Show Progress

Infopackets Reader Steve T. writes: " Dear Dennis, I am use Acronis 2016 with Windows 10 to backup my system. Recently I tried to restore my C drive, but the backup failed in the middle of the restore operation. I subsequently tried 3 more backups I ... made earlier in the year but they also failed. This makes me think there is something wrong with the backup drive. I ended up having to reinstall Windows clean on my system to get back up and running. I tried running 'chkdsk' on the backup drive, and it reported that the volume bitmap was incorrect. I followed your guide on ' How to Fix: ChkDsk ... (view more)

Fri
16
Nov
Dennis Faas's picture

How to Fix: ChkDsk Volume Bitmap, Shadow Copy Error

Infopackets Reader Paul D. writes: " Dear Dennis, I have an external drive I use for backups. The other day I went to restore from backup but it aborted, stating the backup was corrupt. I have since run chkdsk (check disk) on the external drive and ... chkdsk reported that ' The Volume Bitmap is incorrect ' and to 'run chkdsk /scan to find the problems and queue them for repair.' I did that, but chkdsk says ' The shadow copy provider had an error ... A snapshot error occured while scanning this drive .' I have searched the Internet for an answer to this problem but can't figure out how to get ... (view more)

Fri
26
Oct
Dennis Faas's picture

How to Fix: Activation Key Damaged (Scam)

Infopackets Reader Jack F. writes: " Dear Dennis, My Edge web browser randomly displays a security alert stating that 'The server www[dot]mariopullmesdas.info is asking for your user name and password. The page reports an error code of 0x80070424, ... then says that my 'Activation key is damaged'. To fix the problem I need to call the Microsoft Help Desk at (855)-684-9323. A computer generated voice says that my computer will keep restarting every few minutes if I don't fix the problem and that my personal data is at risk. What do I do? " My response: This is a web browser fake tech support scam ... (view more)

Fri
19
Oct
Dennis Faas's picture

Explained: How is My IP Assigned / Determined (IPv4)?

Infopackets Reader Izzy M. writes: " Dear Dennis, I am trying to figure out how IP addresses are assigned using IPv4 (IP addressing version 4), but can't seem to find a straight answer online. My question: is there a certain number that my IP ... address has to be? Is there any correlation between my IP address, subnet mask and default gateway? How is my IP address assigned or determined? Thank you in advance! " My response: I think the reason you can't find an answer to this question is because this is an extremely broad question. To put this as simple as possible: the answer to your question ... (view more)

Fri
28
Sep
Dennis Faas's picture

8 Ways to Protect Your Backups from Ransomware

Infopackets Reader Bob S. writes: " Dear Dennis, ... [I run an accounting firm and was recently hit with a ransomware attack which encrypted over 70,000 of my files . I nearly lost everything, though I was finally able to overcome this and recover ... my data through your help] ... What I need is a comprehensive backup solution that will allow me to automate my backups - which means having the backup drive attached to my system 24/7 - yet, the backup drive must be protected such that ransomware cannot spread to the drive and encrypt my backup data. If that were to happen, my backups would be ... (view more)

Mon
17
Sep
Dennis Faas's picture

Explained: Is Ransomware a Real Threat? Should I worry?

Infopackets Reader Tina A. writes: " Dear Dennis, I've been reading articles on the Internet about cyber criminals breaking into computer networks, encrypting files and then demanding a ransom. I've also read that if I leave my computer connected to ... the Internet, I could be susceptible to ransomware. I don't know what to believe. So my question is: is ransomware a threat? Is ransomware malware? Should I be worried? " My response: This is a pretty big question to answer. The simple answer is that: yes , ransomware is a threat, and yes you can get infected with ransomware just by having your ... (view more)

Fri
14
Sep
Dennis Faas's picture

How to Fix: OpenVPN 'SSL_CTX_use_certificate:ca md too weak'

Infopackets Reader Steve T. writes: " Dear Dennis, I recently upgraded my OpenVPN from version 2.3.2 (back in 2014) to the latest version 2.4.6, but now my OpenVPN server is broken. I checked the log files and it says ' SSL ... routines:SSL_CTX_use_certificate:ca md too weak ', followed by 'Cannot load certificate file /path/cert.crt'. I have tried embedding my certificates inside the server.ovpn file (rather than having it point somewhere externally), but that does not help. It simply won't load the certificate. I've researched this issue for days and keep coming across a forum post on the ... (view more)

Mon
10
Sep
Dennis Faas's picture

Explained: If I Reset Windows 10 will it Remove Malware?

Infopackets Reader Abdul M. writes: " Dear Dennis, A few weeks ago my computer gave me a warning message that I was infected with virus and that I needed to call 1 800 208 0798 to fix the problem. The man I spoke to had an Indian accent and said he ... was from Microsoft. He then connected to my computer and removed the virus, then demanded $199 payment which I paid. He then forwarded me to another security specialist, who examined my system and said that my firewall was broken and it would cost another $350 to fix it. If I didn't pay it, he said hackers would attack my computer . At this point I ... (view more)

Fri
07
Sep
Dennis Faas's picture

Scammed by Live PC Expert? Here's What to Do

Infopackets Reader Elliot D. writes: " Dear Dennis, I'm reaching out to you because I've been scammed by Live PC Experts (livepcexpert.com). Back in February this year an error message appeared, stating that my computer was infected and I needed to ... call 855 631 4214 to fix it. The tech I spoke with had a very thick Indian accent and said my computer was infected with the Zeus Trojan. They then offered me a 5 year support contract for $500 and said they would fix the problem; that was in February this year. I paid them by check because they said my credit card was being attacked by hackers and ... (view more)

Fri
31
Aug
Dennis Faas's picture

Explained: VPN vs Proxy; What's the Difference?

Infopackets Reader Bill K. writes: " Dear Dennis, Thanks for your excellent and concise explanations regarding VPNs (virtual private networks). I read with interest the latest article, ' Difference Between VPN Server and VPN (Service) ' and also ' ... Do I need a VPN? Are VPNs Safe for Online Banking? '. I was wondering if you could explain the difference between a VPN vs Proxy ? Which one is better? Can I use a Proxy with bit torrent or browsing the web anonymously? " My response: In this case, the term "proxy" refers to a "proxy server", which is a special use server online the Internet that is ... (view more)

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