Windows Tips

Fri
29
Jun
Dennis Faas's picture

How to Fix: VPNFilter Router Malware (And Test if Vulnerable)

Infopackets Reader Gord F. writes: " Dear Dennis, I have heard from the media and some friends that I should reboot my router due to Russian malware that is infecting routers. I have done some research on the subject and the story made headlines ... back around May 29, 2018, followed by more updates to suggest that the VPNFilter Router Malware is much worse than originally thought. I have checked and mine does not seem to be on the list of affected routers. What should I do now? " My response: From what I understand, the VPNFilter Router Malware affects routers made by Cisco and Linksys, MikroTik ... (view more)

Mon
18
Jun
Dennis Faas's picture

How to Prevent Ransomware in 2018 - 10 Steps

Infopackets Reader Steve G. writes: " Dear Dennis, I just read your article on How to Fix: Computer / Network Infected with Ransomware (10 Steps) and it was incredibly informative. I hope I never get infected with ransomware! That said, I have seen ... software products and services advertised online claiming they can prevent ransomware, but the information is often obscure. I feel like I am none the wiser. Even searching Google for ' how to prevent ransomware ' points to a very short article on Norton's website, which then links to Norton Antivirus. In your previous article, you said Norton didn ... (view more)

Mon
11
Jun
Dennis Faas's picture

How to Fix: Computer / Network Infected with Ransomware (10 Steps)

Infopackets Reader Robert S. writes: " Dear Dennis, I have a network of computers I use for accounting purposes. Suddenly, many of my desktop icons started appearing to have strange names, such as ... '1HjgN1BdTZE3OIqorcj2E5b6CXIE=gdFae89IWgo0RrVfPbCHt851oogccs.ssimpotashka[at]gmail.com'. When I try to open these files, Windows warns me the file may be malicious. When I look in my Documents folder, I see more files similarly named to the one I just mentioned. Some of my .PDF files won't even open. On the desktop there is a text document that says ' HOW TO DECRYPT YOUR FILES.TXT ' - when I open ... (view more)

Fri
08
Jun
Dennis Faas's picture

How to Fix: HP Laserjet 1200 Won't Recognize in Windows 10

Infopackets Reader Georges A. writes: " Dear Dennis, I have an old HP Laserjet 1200 series printer (from 2001). This printer has worked great over the years, however I can't seem to get my new Windows 10 PC to recognize the printer. If I look in ... Device Manager, the printer isn't under the correct heading - it shows up under 'usb device'. If I go to Control Panel -> Devices and Printers, I see the HP Laserjet 1200 series printer listed, but if I right click to try and print a test page, that option isn't available. Also when I try and print something from MS Word, the printer does not show ... (view more)

Fri
04
May
Dennis Faas's picture

How to Fix: Win10 April Update: RDP, Mapped Drives Broken

Infopackets Reader Robert G. writes: " Dear Dennis, I own two computers that automatically upgraded to Windows 10 17134.1 , dubbed the ' April 2018 Update '. Ever since the upgrade to 17134.1, my remote desktop (RDP) and mapped network drives no ... longer work. Also when I click on File Explorer -> Network to view my shares, it says it can't find the computer on the network. It's strange because I can access computer A from computer B, but not the other way around. I have been trying to fix this for over 3 days now and no one on the Internet seems to have a solution. Can you please help me ... (view more)

Fri
27
Apr
Dennis Faas's picture

Scammed by Informatico Experts? Here's What to Do

Have you been scammed by Informatico Experts, Inc for a fake PC support contract? You're not the only one. Infopackets Reader 'Ulrica' writes: " Dear Dennis, I have been in contact with Informatico Experts Inc ( Live PC Experts ) since last November ... and have paid them a grand total of almost $12,000 (up until recently). They claimed my PC has been hacked and have installed Firewalls and Antivirus service over the last few months. They keep calling me all the time and want to gain access to my computer. They told me my computer was being used to commit crimes and that I needed to get it fixed ... (view more)

Mon
09
Apr
Dennis Faas's picture

How to Fix: Remove JSCoinMiner Browser Malware (Step By Step)

Infopackets Reader Bob S. writes: " Dear Dennis, Thanks for the article on Browser Cryptomining scams . I have a related problem. I use Firefox browser and Norton keeps telling me that I'm infected with ' JSCoinminer ' for every single web page I ... visit - for example, eBay.com, Amazon.com and even Infopackets.com! I have tried to remove the infection using Norton, Malwarebytes and also Norton's 'Power Eraser' but the infection persists. The error message reads: Norton blocked an attack by: Web Attack: JSCoinminer Website / An intrusion attempt by thrillingos.herokuapp.com was blocked ... Web ... (view more)

Fri
06
Apr
Dennis Faas's picture

How to Fix: Windows 10 1709 Won't Install

Infopackets Reader Jose B. writes: " Dear Dennis, For the past few months, my PC has tried to upgrade to Windows 10 version 1709, but each time it fails to install. Whenever I use my computer I receive a pop up message on my desktop stating that ' ... Your device needs the latest security updates . Microsoft can't install important security updates on your PC until you install the most current version of Windows 10.' When I look at my Windows Update history, it says the upgrade to version 1709 failed (repeatedly) . When I manually check for updates, it says: ' Your device is at risk because it's ... (view more)

Fri
23
Mar
Dennis Faas's picture

How to Fix: OpenVPN SMB Not Working; Can't Resolve Names

Infopackets Reader Paul P. writes: " Dear Dennis, Thanks so much for your informative website. I have read a few of your articles on OpenVPN, and set up a free VPN connection to my home PC. Now I can connect to my personal, free VPN using my Android ... smartphone when I'm away from home without having to pay for a VPN service! It works so great I decided to connect my laptop to the VPN - however I am not able to resolve machine names on my network. For example, when try to access \\home-pc using Remote Desktop, it won't work. The only way I can make it work is if I enter in the IP address of the ... (view more)

Fri
16
Mar
Dennis Faas's picture

3 Ways to Fix: Install Failed During First_Boot Sysprep Operation

Infopackets Reader 'Cindy' writes: " Dear Dennis, I have Windows 8.1 on my laptop which has been very, very slow. I decided to upgrade to Windows 10 hoping this would fix my problems, however I keep getting a message that ' The installation failed ... in the First_Boot phase with an error during Sysprep Operation ' (pic). I have been researching this problem for 2 days using Google, and have yet to find a fix that makes sense! Absolutely nothing I do seems to work! Can you PLEASE help? " My response: Based on my experience, this won't be an easy fix for most people because it is rather technical ... (view more)

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