Windows Tips

Mon
06
Jan
Dennis Faas's picture

Scammed by Easy / Net PC Expert? Here's What to Do

Infopackets Reader Jerald B. writes: " Dear Dennis, I was using my computer the other day, then all of a sudden the screen turned red and started flashing, telling me my computer was at risk and I must call 1-855-551-6777 to find out the problem. I ... was on the phone for about an hour and a half, and the people that I spoke to had a very thick Indian accent . They told me that my IP address was open to anyone who wanted to use it and I must encrypt my IP address for the price of $399.00, otherwise hackers would get into my machine. I reluctantly paid the fee and felt uneasy about it. That's ... (view more)

Mon
23
Dec
Dennis Faas's picture

How to Fix: Move System Partition to C

Infopackets Reader Jean P. writes: " Dear Dennis, Last week my PC tried to update, but now Windows 10 boots to a black screen. I read your article on Windows 10 boots to black screen with mouse , but was unsuccessful. I decided to format and ... reinstall Windows 10. Unfortunately, now the system reserved partition is on the second hard drive . This is a problem because when I do a disk image backup of my C drive, the system reserved partition is on the wrong drive . Do you know how I can move the system reserved partition to another disk? I want to move system reserved partition to C ." My ... (view more)

Fri
20
Dec
Dennis Faas's picture

How to Fix: Stop Neighbors Stealing WiFi

Infopackets Reader Steve J. writes: " Dear Dennis, A few weeks ago my neighbor hit my car parked on the road. I've tried to settle this amicably but now he's threatening to (among other things) hack into my computer and delete my files. Since then, ... my Internet has been slow and I suspect that my neighbor is stealing my WiFi signal . I have searched all over the Internet on how to stop someone from stealing WiFi , but the solutions are not effective. I am scared to death he may get into my machine and cause havoc. Can you PLEASE help me? I'm desperate for help and you are the ONLY one I trust ... (view more)

Mon
16
Dec
Dennis Faas's picture

How to Fix: Cannot Remove System Mechanic (Manual Uninstall)

Infopackets Reader Gina F. writes: " Dear Dennis, Over the weekend my nephew visited me and I let him use my computer. Today I went to use the PC and now I have a program called System Mechanic alerting me of 2093 errors on my PC that need to be ... fixed. I've closed the warning window, but System Mechanic keeps popping up in my face. I've also tried to 'fix' the 'errors', but then it says I need to pay to do that. Smells like a scam to me! I have tried to uninstall system mechanic via control panel, but every time I try, I get an error that it cannot remove system mechanic . I have searched ... (view more)

Fri
13
Dec
Dennis Faas's picture

Explained: How to Use Roboform (Step by Step)

Infopackets Reader Renate L. writes: " Dear Dennis, Thank you so much for helping me with my computer with your remote support service. You are life saver! Question: you recently installed Roboform to help me remember my passwords, but I'm afraid ... I've made a mess of things. For example, I somehow managed to save 3 different Roboform logins (passcards) for my online banking site - and none of them work! I'd like to fix this so I have 1 working login, otherwise I'm going to be really confused moving forward. Is it possible for you to put together a brief how-to guide on how to use Roboform? I'd ... (view more)

Mon
09
Dec
Dennis Faas's picture

How to Fix: ScreenConnect Will Not Install 'Package Installation' Error

Infopackets Reader Georges M. writes: " Dear Dennis, I had to perform a non-authoritative restore on our Domain Controller (DCs) because one of our lower-level techs accidentally deleted an important organizational unit (OU). I got everything ... working again, but I'm having a problem trying to reinstall a program called ScreenConnect, which is used to remotely connect to machines we manage. I noticed you wrote about a previous article about how to uninstall ScreenConnect and was wondering if you could help with this problem. Here's what's happening: when I try to install ScreenConnect, it says ... (view more)

Mon
02
Dec
Dennis Faas's picture

How to Fix: Recycle Bin Won't Empty (Won't Delete Files)

Infopackets Reader James D. writes: " Dear Dennis, I'm running Windows 10 and my C drive is nearly full. I've tried to free up as much space as possible, but no matter what I do it makes no difference. That's when I came across your article about ' ... Can't delete restore points (C drive Full) ', in which you recommended a program called TreeSize Free in order to find space hogs on the C drive. To my surprise, when I ran TreeSize Free it says that my Recycle Bin is taking up almost 500GB of space. I've tried emptying the Recycle Bin from the desktop, but TreeSize Free is still reporting that ... (view more)

Fri
29
Nov
Dennis Faas's picture

How to Fix: Windows 10 Black Screen Before Login

Infopackets Reader Hillary K. writes: " Dear Dennis, My main PC recently upgraded to Windows 10 1909 (November 2019 edition) and now it immediately boots into a black screen . I can move the mouse around, but I can't login because I have a black ... screen. I've tried CTRL + ALT + DEL on the keyboard to bring up Task Manager per Microsoft's website, but it doesn't work. I've also tried Windows Key + P to refresh my display but it doesn't work. I can see the hard drive light blinking, meaning that there is activity and the system appears to be loading and doing things, but that's it. All I get is ... (view more)

Mon
25
Nov
Dennis Faas's picture

How to Fix: MEDIA_ERR_UNKNOWN Chrome, Firefox, Etc

Infopackets Reader Gina V. writes: " Dear Dennis, I watch a lot of sermons from my church online, but since around October this year I keep getting 'An unanticipated problem was encountered, check back soon and try again. Error code: ... MEDIA_ERR_UNKNOWN' I don't understand what this means. I have searched Google and it seems a lot of people have the MEDIA_ERR_UNKNOWN Chrome error message when playing videos in the web browser. I also have a MEDIA_ERR_UNKNOWN Firefox error. I'm not sure what to do next. Can you please help? " My response: Generally speaking, the 'MEDIA_ERR_UNKNOWN' is a generic ... (view more)

Fri
22
Nov
Dennis Faas's picture

How to Fix: Convert Windows Disk to Mac (Format HFS+)

Infopackets Reader Sam G. writes: " Dear Dennis, I have an old external 1 TB hard drive I'd like to format for use with Apple Time Machine backup. The problem is that the disk is currently formatted as NTFS and is not readable with Time Machine. I ... have searched Google on how to convert a Windows disk to Mac (format to HFS+ on Windows) but can't seem to find a solution to this problem. Any help would be appreciated! " My response: I asked Sam if he would like me to connect to his machine using my remote desktop support service in order to have a closer look, and he agreed. Below I will discuss ... (view more)

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