scam

Fri
06
Nov
Dennis Faas's picture

Scammed by PC Safe Network / Homesoft Solution? Here's What to Do

Infopackets Reader Nancy P. writes: " Dear Dennis, Back in January I was paying bills on my bank website, when suddenly a red warning screen appeared, stating that my PC was locked and that I needed to call Microsoft to fix the problem. The phone ... number listed was 855-755-2888. There were loud sirens going off, and the computer was speaking to me. There was no way to get past the warning screen and I could not use my computer. Not knowing any better, I called the number and spoke to a man with a very thick Indian accent . He said their company name was PC Safe Pro and that they were ... (view more)

Tue
26
May
John Lister's picture

Microsoft Warns of COVID-19 Email Malware Scam

Microsoft and Sophos have warned users to watch out for emails which claim to offer statistics about the COVID-19 pandemic. They actually harbor a combination of malware and legitimate tools that could easily be abused by a hacker. The emails in ... question have subject lines such as "Covid-19: [May 22] horrible Charts", claim to come from legitimate sources such as John Hopkins University, and have an attachment that's billed as a spreadsheet file with statistics about deaths and infections. (Source: twitter.com ) Malicious Macro The attachment does indeed have an Excel file, but the problem is ... (view more)

Fri
24
Jan
Dennis Faas's picture

Scammed by Live Network Help? Here's What to Do

Infopackets Reader Gina S. writes: " Dear Dennis, Last week, I was using my PC when suddenly a red screen appeared, stating that my 'PC ran into a problem' and to call 1-657-233-9938 to speak to Microsoft. I tried to close the window but the screen ... was locked. That's when I called the number and spoke to a person with a very thick Indian accent . I later discovered that the company name was Live Network Help ( livenetworkhelp.com / 855-295-0715 / 855-500-0425 / 833-299-5231), which was different than the phone number on the red screen virus alert. At any rate - after about 10 minutes on the ... (view more)

Fri
17
Jan
Dennis Faas's picture

Scammed by Fake PayPal Tech Support? Here's What to Do

Infopackets Reader Kathleen S. writes: " Dear Dennis, I really need your help! I have been scammed by fake PayPal technical support . Here's how it happened: beginning some time in March, 2019, I received invoices from PayPal claiming that I paid ... for some kind of technical support for my computer. I have no recollection of this, so up until now I've kept deleting the emails, thinking they were sent in error. Flash forward to January 8, 2020, and I received another message stating that if I don't pay the original invoice ($399), I'm going to be charged an additional ' $500 late fee ,' and ... (view more)

Mon
06
Jan
Dennis Faas's picture

Scammed by Easy / Net PC Expert? Here's What to Do

Infopackets Reader Jerald B. writes: " Dear Dennis, I was using my computer the other day, then all of a sudden the screen turned red and started flashing, telling me my computer was at risk and I must call 1-855-551-6777 to find out the problem. I ... was on the phone for about an hour and a half, and the people that I spoke to had a very thick Indian accent . They told me that my IP address was open to anyone who wanted to use it and I must encrypt my IP address for the price of $399.00, otherwise hackers would get into my machine. I reluctantly paid the fee and felt uneasy about it. That's ... (view more)

Mon
16
Dec
Dennis Faas's picture

How to Fix: Cannot Remove System Mechanic (Manual Uninstall)

Infopackets Reader Gina F. writes: " Dear Dennis, Over the weekend my nephew visited me and I let him use my computer. Today I went to use the PC and now I have a program called System Mechanic alerting me of 2093 errors on my PC that need to be ... fixed. I've closed the warning window, but System Mechanic keeps popping up in my face. I've also tried to 'fix' the 'errors', but then it says I need to pay to do that. Smells like a scam to me! I have tried to uninstall system mechanic via control panel, but every time I try, I get an error that it cannot remove system mechanic . I have searched ... (view more)

Thu
21
Nov
John Lister's picture

'Windows Update' by Email is Actually Ransomware

A bogus "Windows Update" distributed by email is, perhaps unsurprisingly, actually ransomware. It shouldn't fool most users but makes it a good time to remind less tech-savvy PC owners of the need to take necessary precautions. The unsolicited ... emails have a subject line of either "Critical Microsoft Windows Update!" or "Install Latest Microsoft Windows Update now!" Those who open the email will then see a message that says (complete with opening typo) "PLease install the latest critical update from Microsoft attached to this email." (Source: trustwave.com ) $500 Ransom Demand It seems a safe ... (view more)

Fri
11
Oct
Dennis Faas's picture

MUST SEE Video - Indian Tech Support Scammers Infiltrated!

Dear Infopackets Readers, For the past 5+ years I've been writing articles about fake tech support scammers based in India. In fact, I just published an article about "Expert4Help" scam last week. Here's how the scam works: While browsing the ... Internet, you may suddenly receive a full screen "virus warning". The warnings appear even when browsing legitimate websites (Amazon.com, for example). The warnings are often accompanied by a computer-generated voice, which says that the computer is infected and that you must call "Microsoft support" to "fix" the "problem". These warnings are meant to be ... (view more)

Fri
04
Oct
Dennis Faas's picture

Scammed by Expert4help.com? Here's What to Do

Infopackets Reader Tricia B. writes: " Dear Dennis, I stumbled across your article on PC / Web Network Experts after researching Expert4help.com scam . A few weeks ago I was using my PC when suddenly I received a popup virus alert stating that my PC ... was infected. I called 1-833-257-8555 and spoke to a man with a thick Indian accent . They then connected to my PC remotely and installed some antivirus software to 'fix' the 'problems'. They then wanted me to sign a 3 year contract with them for $898 . I told them 'No,' and that I would pay $350 for a 1 year contract. They kept insisting that I ... (view more)

Tue
10
Sep
John Lister's picture

Android User? Delete These Apps Now

Nearly half a million users have been infected with "The Joker" malware through the Google Play store. The malware is particularly nasty and works by signing users up to premium services without their knowledge. The malware, spotted by researcher ... Aleksejs Kuprins, was found in 24 apps with a combined 472,000 downloads - though more apps may be found later. As of this writing, the 24 known apps have been removed from the Google Play store. (Source: techradar.com ) Infected Apps Need to be Removed If you have any of the following apps installed on your phone, they should be removed ... (view more)

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