scammers

Fri
01
Feb
Dennis Faas's picture

Scammed by PC / Web Network Experts? Here's What to Do

Infopackets Reader Sally S. writes: " Dear Dennis, Last week I was using the web browser and suddenly I received an alert that my PC needed to be updated, and told me to call 855-558-9222 to fix the problem. I called the number and spoke to someone ... with an Indian accent . They connected to my PC and installed a firewall and some other programs. They told me it would cost $199 to fix it, or I could pay $350 as an 'upgrade' for a tech support contract (which I did). I am still receiving pop up advertisements on my machine and it appears that I am no better off than when I started. I have tried ... (view more)

Thu
31
Jan
John Lister's picture

Robocalls, Spam Likely to Surpass Legit Calls in 2019

The number of robocalls to Americans rose by nearly 50 percent last year, according to a newly-published estimate. It's consistent with other reports that suggest that 2019 will be the first year where half of all phone calls are marketing messages. ... The figure comes from Hiya, a "spam-monitoring service" and is based on data from 450,000 users of its phone app. There's reason for a note of caution on the raw numbers, as it's possible the type of people who would use such an app are getting more unwanted calls than the average citizen in the first place. That aside, Hiya says that if the ... (view more)

Wed
07
Nov
John Lister's picture

Chrome To Block Ads On Scam Websites

Google's Chrome browser will soon block all ads on sites that have "abusive experiences" for users. It's designed as a way to put financial pressure on scammers. It's a new step following on from an existing attempt to protect users against ... misleading websites. 'Misleading' has a couple of meanings in this context. One is sites that carry pop-up or other ads that falsely claim to be system warnings, such as those which state the user's computer has malware. In this case, the user either downloads (and pays for) fake security software to "fix" the "problem", or is directed ... (view more)

Fri
26
Oct
Dennis Faas's picture

How to Fix: Activation Key Damaged (Scam)

Infopackets Reader Jack F. writes: " Dear Dennis, My Edge web browser randomly displays a security alert stating that 'The server www[dot]mariopullmesdas.info is asking for your user name and password. The page reports an error code of 0x80070424, ... then says that my 'Activation key is damaged'. To fix the problem I need to call the Microsoft Help Desk at (855)-684-9323. A computer generated voice says that my computer will keep restarting every few minutes if I don't fix the problem and that my personal data is at risk. What do I do? " My response: This is a web browser fake tech support scam ... (view more)

Mon
10
Sep
Dennis Faas's picture

Explained: If I Reset Windows 10 will it Remove Malware?

Infopackets Reader Abdul M. writes: " Dear Dennis, A few weeks ago my computer gave me a warning message that I was infected with virus and that I needed to call 1 800 208 0798 to fix the problem. The man I spoke to had an Indian accent and said he ... was from Microsoft. He then connected to my computer and removed the virus, then demanded $199 payment which I paid. He then forwarded me to another security specialist, who examined my system and said that my firewall was broken and it would cost another $350 to fix it. If I didn't pay it, he said hackers would attack my computer . At this point I ... (view more)

Fri
07
Sep
Dennis Faas's picture

Scammed by Live PC Expert? Here's What to Do

Infopackets Reader Elliot D. writes: " Dear Dennis, I'm reaching out to you because I've been scammed by Live PC Experts (livepcexpert.com). Back in February this year an error message appeared, stating that my computer was infected and I needed to ... call 855 631 4214 to fix it. The tech I spoke with had a very thick Indian accent and said my computer was infected with the Zeus Trojan. They then offered me a 5 year support contract for $500 and said they would fix the problem; that was in February this year. I paid them by check because they said my credit card was being attacked by hackers and ... (view more)

Tue
31
Jul
John Lister's picture

Chrome Security Warnings Revamped: What You Need to Know

If you use Google's Chrome browser, you may have started seeing warnings that a website is not secure. Here's what it means and what's changed. What's the change? Google has changed the way it displays information about websites in the space on the ... left of the address bar at the top of the Chrome display. Originally this space was only used to indicate when a website was secure via a padlock symbol. Later on Google gave this more emphasis, adding the word "Secure" and marking both in green to stand out. Until now, the fact that a website isn't secure hasn't been explicitly stated: it's just ... (view more)

Fri
27
Apr
Dennis Faas's picture

Scammed by Informatico Experts? Here's What to Do

Have you been scammed by Informatico Experts, Inc for a fake PC support contract? You're not the only one. Infopackets Reader 'Ulrica' writes: " Dear Dennis, I have been in contact with Informatico Experts Inc ( Live PC Experts ) since last November ... and have paid them a grand total of almost $12,000 (up until recently). They claimed my PC has been hacked and have installed Firewalls and Antivirus service over the last few months. They keep calling me all the time and want to gain access to my computer. They told me my computer was being used to commit crimes and that I needed to get it fixed ... (view more)

Thu
15
Feb
John Lister's picture

Thousands of Sites Hit By 'Cryptojacking' Scam

Visitors to more than 5,000 websites had their computers hijacked to earn money for scammers. But the attack would have earned them less than $25 - and they aren't getting paid anyway. The attack involved compromising screen reader software called ... BrowseAloud. Websites can add the software to their site to make it easier for visitors with vision problems to browse the pages. Because the software is so widely used, compromising it was an effective way to reach a large number of computers - regardless of whether the owners needed to use a screen reader. The software is particularly popular ... (view more)

Thu
08
Feb
John Lister's picture

Latest Tech Support Scam Freezes Web Browser

Scammers have found a new trick that "locks up" a user's browser in an attempt to panic them into paying a bogus fee. Fortunately there's a simple way to get around the problem. The technique is the latest variant on a well-established scam in which ... compromised websites show bogus error messages claiming the computer has been infected with a virus. The user is encouraged to call a "tech support hotline," (usually in India) then tricked into making a credit card payment to the scammers to supposedly fix the problem. In some cases, scammers demand remote access to the computer and ... (view more)

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