Apple has been fined US $6.6 million after remotely disabling iPhones that had been repaired independently. Regulators ruled it was wrong to claim the phone owners have violated their repair warranties. The ruling came in a court case brought by the ... Australian Competitor and Consumer Commission. It's similar to the US Federal Trade Commission (FTC) but with a more emphasis on protecting consumer rights. The case stemmed from a 2016 software update that disabled "unidentified" touch sensors, a part of the phone screen. With the sensor disabled, it became impossible to use the phone as it ... (view more)

An IBM computer has out-argued a debating champion according to an audience vote. It did so despite not having an Internet connection to look up facts during the debate. The demonstration wasn't designed to test how much the computer "knew," but ... rather it's ability to form arguments, listen to an opponent's case, and then respond to it. The computer system, dubbed "Project Debater", took on Noa Ovadia, who was crowned national debating champion in Israel in 2016. The pair debated two topics: whether to have more publicly funded exploration of space and whether to put more money into ... (view more)

iPhones will now automatically share precise location details with 911 operators during emergency calls. It's part of an overhaul of the emergency phone system for the mobile age. The change will come in iOS12, the next edition of the Apple ... operating system, which will be released this fall. It means that by default the location is transmitted when the phone makes an emergency call. Apple says the data collected and shared in this process will only ever be used for emergencies. (Source: theverge.com ) Precise Location Uses Multiple Sources It builds on a 2015 Apple feature called Hybridized ... (view more)

Infopackets Reader Steve G. writes: " Dear Dennis, I just read your article on How to Fix: Computer / Network Infected with Ransomware (10 Steps) and it was incredibly informative. I hope I never get infected with ransomware! That said, I have seen ... software products and services advertised online claiming they can prevent ransomware, but the information is often obscure. I feel like I am none the wiser. Even searching Google for ' how to prevent ransomware ' points to a very short article on Norton's website, which then links to Norton Antivirus. In your previous article, you said Norton didn ... (view more)

Samsung looks set to release a phone with a giant foldable screen. But rumors of the price are varying wildly. Reports suggest that the phone will fold out a little like a book. When open, the screen will be more than seven inches across, meaning it ... resembles a small tablet computer. When folded, the device will be the size of an ordinary smartphone and, although a little thicker than most phones, should fit easily in a pocket. The idea is that the design would dramatically change what's viable with a phone. For example, working on document editing would be much more bearable for the user. It ... (view more)

A consumer group is demanding compensation for users who've spent time and money fixing computer problems caused by Windows 10. It also wants updates and tech support to be improved. The call comes from "Which?", an independent organization in the ... United Kingdom that's similar to the US Consumer Reports group. It's brought up Windows 10 in the past: two years ago it revealed that more than 1,000 of its members had complained about the system. Now Which? says it's continuing to receive complaints and carried out a survey of members. It questioned more than 1,100 members who use ... (view more)

Microsoft staff will no longer answer questions about Windows 7 and 8.1 in support forums. It's also keeping quiet about several other hardware and software products. The products concerned are already mostly into Microsoft's "extended support", ... rather than "mainstream support" periods. That means Microsoft is no longer adding new features to the software, handling warranty claims, or offering free support through online tools or phone lines. Instead, it merely issues patches for security problems and bugs. While Microsoft no longer offered direct help services for the ... (view more)

Infopackets Reader Robert S. writes: " Dear Dennis, I have a network of computers I use for accounting purposes. Suddenly, many of my desktop icons started appearing to have strange names, such as ... '1HjgN1BdTZE3OIqorcj2E5b6CXIE=gdFae89IWgo0RrVfPbCHt851oogccs.ssimpotashka[at]gmail.com'. When I try to open these files, Windows warns me the file may be malicious. When I look in my Documents folder, I see more files similarly named to the one I just mentioned. Some of my .PDF files won't even open. On the desktop there is a text document that says ' HOW TO DECRYPT YOUR FILES.TXT ' - when I open ... (view more)

Infopackets Reader Georges A. writes: " Dear Dennis, I have an old HP Laserjet 1200 series printer (from 2001). This printer has worked great over the years, however I can't seem to get my new Windows 10 PC to recognize the printer. If I look in ... Device Manager, the printer isn't under the correct heading - it shows up under 'usb device'. If I go to Control Panel -> Devices and Printers, I see the HP Laserjet 1200 series printer listed, but if I right click to try and print a test page, that option isn't available. Also when I try and print something from MS Word, the printer does not show ... (view more)

Google could face a fine of billions of dollars over alleged anti-competitive behavior. It disputes the claims and says they don't take proper account of the role of Apple. The fine would come from the European Union, which oversees competition ... across 28 countries. It's expected to rule against Google in the biggest of three investigations into the company. All three investigations relate to a basic principle of EU competition law: it's generally OK for a company to dominate a market, and it's generally OK for a company to carry out anti-competitive behavior, but the combination of the two is ... (view more)